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Kastro Hotel

3.0 star property

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Photo gallery for Kastro Hotel

Terrace/patio
Lobby sitting area
Breakfast area
In-room safe, desk, soundproofing, iron/ironing board
Front of property

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Room service
  • Spa
  • Bar
  • 24/7 front desk
  • Laundry
  • Housekeeping

Explore the area

View in a map
Theotokopoulou 22, Heraklion, Crete Island, 71202
  • Heraklion Town Hall
    ‪2 min walk‬
  • Heraklion Archaeological Museum
    ‪5 min walk‬
  • Heraklion Port
    ‪12 min walk‬
  • Heraklion (HER-Nikos Kazantzakis)
    ‪5 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room | In-room safe, desk, soundproofing, iron/ironing board

Standard Double Room

9.8 out of 10
Exceptional
(9 reviews)
  • 17 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Standard Triple Room

Standard Triple Room | In-room safe, desk, soundproofing, iron/ironing board

Standard Triple Room

  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Standard Triple Room

Standard Triple Room | In-room safe, desk, soundproofing, iron/ironing board

Standard Triple Room

9.0 out of 10
Wonderful
(2 reviews)
  • 21 sq m
  • City view
  • Sleeps 3
  • 3 Single Beds

View all photos for Single Room

In-room safe, desk, soundproofing, iron/ironing board

Single Room

9.4 out of 10
Exceptional
(10 reviews)
  • 15 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

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About this property

Kastro Hotel

Hotel with a restaurant, a short walk to Heraklion Archaeological Museum
A restaurant, a bar/lounge and a coffee shop/cafe are available at this smoke-free hotel. WiFi in public areas is free. Additionally, spa services, conference space and dry cleaning are on-site.
Kastro Hotel offers 39 accommodations with laptop-compatible safes and complimentary slippers. Flat-screen televisions come with satellite channels. Rooms have partially open bathrooms. Bathrooms include a shower and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, desk chairs and telephones. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. There are couples treatment room(s) available. Services include massages.
Our customers tell us that they can't get enough of the helpful staff at Kastro Hotel. During your stay, you're just a quick walk from Heraklion Archaeological Museum. Free WiFi in public areas, a restaurant and a bar are available.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • 7 minutes by foot from Heraklion Archaeological Museum and a 2-minute drive from Heraklion Port
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Spa services, a library, and a terrace are also featured at the business-friendly Kastro Hotel.

This 3-star Heraklion hotel is smoke free.

Kastro Hotel has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 12 per day)

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Library
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Conference space
  • Meeting room

Outdoors

  • Terrace

Spa

  • Couples treatment rooms
  • Massage

Accessibility

  • Lift

More

  • 1 building
  • 5 floors
  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Partially-open bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable/satellite channels

Food and drink

  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 1:30 PM; check-in end time: 11:30 AM
Contactless check-in and check-out are available
Express check-in available

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply all year round. Other exemptions or reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 31 March, EUR 1.50 per accommodation, per night
  • A tax is imposed by the city: From 1 April to 31 October, EUR 5.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: EUR 12 per day (98 ft away)
  • In-room safe fee: EUR 5 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Front desk staff will greet guests on arrival at the property.
Property Registration Number 1039Κ013A0004400
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • On-site cash transactions can't exceed EUR 500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hotel Kastro
Kastro Heraklion
Kastro Hotel
Kastro Hotel Heraklion
Kastro Hotel Crete/Heraklion
Kastro Hotel Hotel
Kastro Hotel Heraklion
Kastro Hotel Hotel Heraklion

Reviews

Kastro Hotel Reviews

8.8

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 296 out of 594 reviews
Rating 8 - Good. 232 out of 594 reviews
Rating 6 - Okay. 53 out of 594 reviews
Rating 4 - Poor. 8 out of 594 reviews
Rating 2 - Terrible. 5 out of 594 reviews

Reviews

10/10 Excellent

Carolyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location - great staff
Stayed 4 nights in May 2025

8/10 Good

OURANIA

Liked: Cleanliness
Nice friedly hotel,centrale located
Stayed 5 nights in Jun 2025

10/10 Excellent

Kelly

Liked: Cleanliness, amenities, property conditions & facilities
100% perfect
Stayed 2 nights in May 2025

10/10 Excellent

Jo

Stayed 2 nights in May 2025

10/10 Excellent

Jo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, awesome location
Stayed 1 night in May 2025

10/10 Excellent

Sanjo

Stayed 2 nights in May 2025

10/10 Excellent

INNA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

8/10 Good

Deborah

Stayed 1 night in May 2025

10/10 Excellent

Marina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. The staff was helpful and friendly and the breakfast was good. The room was clean and comfortable. Very enjoyable. The door knobs were a little al hard to figure out, though.
Stayed 2 nights in Apr 2025

10/10 Excellent

Magnus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly

Friendly, clean and central
Stayed 3 nights in Dec 2024

10/10 Excellent

Donna

Stayed 2 nights in Oct 2024

10/10 Excellent

Shannon

Room was clean and bed was very comfortable.The staff were very pleasant and helpful. My only complaint was my room faced the street and at times it was quite noisy. Parking is a premium on the street but the hotel has an arrangement with the city for parking at 8 euro/day The breakfast was first rate!
Stayed 2 nights in Oct 2024

6/10 Okay

Azadeh

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Pros: The hotel location, beds , breakfast buffet and cleanliness were all fine. Cons; The check in was not smooth at all. The reception was rude in communication . The washroom was a bit smelly.
Stayed 1 night in Oct 2024

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely stay at Kastro Hotel

Had a really nice stay at Kastro! The staff were all so lovely and helpful whenever I needed assistance from start to end. The breakfast was also great and location was perfect. Definitely would stay again!
Stayed 5 nights in Sep 2024

8/10 Good

sharon

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2024

8/10 Good

T. M.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good choice!

Really well located for town visit. Helpful, excellent value. Ask Reception to control aircon, though!
Stayed 2 nights in Sep 2024

10/10 Excellent

Diana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Friendly staff. Very nice breakfast. Room was small, but well laid out. Bed was comfortable.
Stayed 3 nights in Aug 2024

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

MR.RICHARD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean. The Sheets changed every day. Room was always tidy. Bathroom was clean every day shows attention to it. All appliances were clean and new. Air conditioning worked perfectly. The only problem"" No fox American English station on TV. Only CNN and Blumberg business. The breakfast and offered were plenty and coffee was excellent (two machines) Pancakes,Scrambled Eggs Tomato and Sausage. Fresh fruit,Butter for toast,Rolls,Bacon.Very tasty.For the price for a room who get allot for your money! YES. I reccommend this hotel.
Stayed 7 nights in Aug 2024

10/10 Excellent

Martine

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place surrounded by great tavernas and restaurants.
Stayed 1 night in Jun 2024

6/10 Okay

Ian

Liked: Cleanliness, staff & service
Disliked: Room comfort

Aircon issue

The hotel was fine except for one thing.The aircon. It was not possible to control it for our convenience, it was locked at what the hotel thought was adequate. Also , it was switched off completely during the night, ensuring a terrible night sleep,, or lack of it. I would not recommend.
Stayed 1 night in Jun 2024

8/10 Good

Kenneth

Travelled with family, Travelled with partner
Liked: Amenities, property conditions & facilities
This area is fabulous for dining. Many little restaurants and a great feel to the area. I wish we had more time to explore.
Stayed 2 nights in May 2024

4/10 Poor

Heather

Stayed 1 night in May 2024

8/10 Good

Idhijey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

6/10 Okay

paul

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2023