8/10 Good
Peter
25 Aug 2025
Title: Comfortable Stay with a Few Setbacks
We had a generally pleasant experience at Hyatt Place Herndon Dulles Airport East. The customer service was warm and welcoming, and check-in was quick and hassle-free. Our room was clean, modern, and very comfortable, with an updated bathroom and daily housekeeping that kept everything fresh.
However, there were a couple of issues that impacted our stay. One of the elevators was out of service for most of our visit, which led to long waits and some inconvenience, especially during busy hours. More concerning was the indoor pool’s water temperature—it was extremely cold, to the point that my daughter became ill after swimming. This was disappointing, especially since the pool was a key reason we chose this hotel.
Overall, the hotel offers good value and comfort, but I hope management addresses the elevator and pool temperature issues to improve the experience for future guests.
Peter
Stayed 3 nights in Aug 2025




















