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Holiday Inn & Suites Houston NW - Willowbrook by IHG

3.0 star property

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Photo gallery for Holiday Inn & Suites Houston NW - Willowbrook by IHG

Exterior
Lobby lounge
Terrace/patio
Lobby
Breakfast and dinner served

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Room service
  • Bar
  • Pool
  • Parking included
  • Housekeeping

Explore the area

Map
18530 State Highway 249, Houston, TX, 77070
  • Houston Methodist Willowbrook Hospital
    ‪3 min walk‬
  • Willowbrook Mall
    ‪18 min walk‬
  • Vintage Park
    ‪4 min drive‬
  • Houston, TX (IAH-George Bush Intercontinental)
    ‪23 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Roll-in Shower (Communications, Roll-In Shower)

1 bedroom, desk, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds, Roll-in Shower (Communications, Roll-In Shower)

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

1 bedroom, desk, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds

8.6 out of 10
Excellent
(4 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Mobility Accessible, Non Smoking (Transfer Shower)

1 bedroom, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Mobility Accessible, Non Smoking (Transfer Shower)

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications)

1 bedroom, desk, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds, Accessible (Communications)

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible Bathtub (Accessible Tub)

1 bedroom, desk, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds, Accessible Bathtub (Accessible Tub)

8.0 out of 10
Very good
(1 review)
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed (Additional Living Area)

Suite, 1 King Bed with Sofa bed (Additional Living Area) | Living area | 42-inch flat-screen TV with cable channels, TV

Suite, 1 King Bed with Sofa bed (Additional Living Area)

  • 33 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Roll-in Shower (Roll-In Shower)

1 bedroom, desk, laptop workspace, blackout curtains

Suite, 1 King Bed, Roll-in Shower (Roll-In Shower)

  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed (Additional Living Area)

1 bedroom, desk, laptop workspace, blackout curtains

Suite, 1 King Bed (Additional Living Area)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible Bathtub (Accessible Tub)

1 bedroom, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Accessible Bathtub (Accessible Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible Bathtub (Communications, Accessible Tub)

1 bedroom, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Accessible Bathtub (Communications, Accessible Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible Bathtub (Accessible Tub)

1 bedroom, desk, laptop workspace, blackout curtains

Suite, 1 King Bed, Accessible Bathtub (Accessible Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Walk-In Shower)

1 bedroom, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed (Walk-In Shower)

8.8 out of 10
Excellent
(18 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

1 bedroom, desk, laptop workspace, blackout curtains

Standard Room

  • 28 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 1 King Bed, Roll-in Shower (Roll-In Shower)

1 bedroom, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Roll-in Shower (Roll-In Shower)

10.0 out of 10
Exceptional
(1 review)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Hyatt Place Houston NW Vintage Park

  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.6 out of 5, Wonderful, (1003)
The price is €121
for 1 room
includes taxes & fees
3 Aug - 4 Aug
Hyatt Place Houston NW Vintage Park

About this property

Holiday Inn & Suites Houston NW - Willowbrook by IHG

Hotel in Houston with 24-hour fitness centre and 24-hour business centre
An indoor pool, a restaurant and a 24-hour fitness centre are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a 24-hour business centre and a conference centre are on-site. Housekeeping is available on request.
Holiday Inn & Suites Houston NW - Willowbrook by IHG offers 132 accommodations with coffee/tea makers and a hairdryer. 42-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room fridges and microwaves.

This Houston hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and free toiletries. In-room massages and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.
During your stay at Holiday Inn & Suites Houston NW - Willowbrook by IHG, you're just a quick walk from Houston Methodist Willowbrook Hospital. Features include free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Amenities include a front desk safe, a 24-hour business centre and 5 meeting rooms
  • On-site recreation includes a 24-hour gym
  • Just a 5-minute walk from Houston Methodist Willowbrook Hospital and 12 minutes on foot from Bowlero Willowbrook
Holiday Inn & Suites Houston NW - Willowbrook by IHG offers its guests an indoor pool and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

A 24-hour business centre and 5 meeting rooms are available. Event space at this hotel measures 9128 square feet (848 square metres) and includes a conference centre. The business-friendly Holiday Inn & Suites Houston NW - Willowbrook by IHG also features a terrace, coffee/tea in common area, and laundry facilities. Free self parking is available.

This 3-star Houston hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:00 AM to 9:00 AM.
The Elevate Bar & Grill – This restaurant serves breakfast and dinner.
The Elevate – On-site bar. Open daily.
Room service (during limited hours) is available.

Languages

English, Filipino, French, Hindi, Spanish, Urdu

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 9:00 AM for a fee: USD 10.95 to 12.95 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • The Elevate
  • The Elevate Bar & Grill

Things to do

  • 18-hole adjacent golf course
  • 24-hour gym
  • Golf caddies
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Indoor pool
  • Pro golf shop

Family friendly

  • Fenced pool
  • Free cot
  • Grocery/convenience store
  • Highchair
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Pool toys

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages

Business services

  • 24-hour business centre
  • 5 meeting rooms
  • Conference centre (9,128 square foot of space)

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 3:00 AM
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 10.95 to 12.95 per person
  • In-room safe fee: USD 10 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 10:00 AM to 10 PM
  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Houston NW Willowbrook Hotel
Holiday Inn NW Willowbrook Hotel
Holiday Inn Houston NW Willowbrook
Holiday Inn NW Willowbrook
Inn NW Willowbrook Hotel
Holiday Inn Suites Houston NW Willowbrook
Holiday Inn Suites Houston NW Willowbrook
Holiday Inn Suites Houston NW Willowbrook an IHG Hotel
Holiday Inn & Suites Houston NW - Willowbrook by IHG Hotel
Holiday Inn & Suites Houston NW - Willowbrook by IHG Houston

Holiday Inn & Suites Houston NW - Willowbrook by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 241 out of 372 reviews
Rating 8 - Good. 75 out of 372 reviews
Rating 6 - Okay. 27 out of 372 reviews
Rating 4 - Poor. 14 out of 372 reviews
Rating 2 - Terrible. 15 out of 372 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kristen, New Orleans

Liked: Cleanliness, staff & service, property conditions & facilities
It was great!
Stayed 2 nights in Apr 2025

10/10 Excellent

Jay

Liked: Property conditions & facilities, room comfort

New home away from home.

This will be our new place to stay when we are in this area of Houston. We travel there 4-5 times a year. Comforting to know we will have a place to relax and sleep in comfort.
Stayed 1 night in Apr 2025

10/10 Excellent

Itoro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good. Good service!
Stayed 1 night in Feb 2025

10/10 Excellent

Justin

Stayed 1 night in Apr 2025

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

MYRON

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
The bed was not very comfortable but otherwise everything was good
Stayed 1 night in Mar 2025

10/10 Excellent

Super Promo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this app
Stayed 1 night in Mar 2025

10/10 Excellent

Steven

Stayed 2 nights in Mar 2025

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Tracey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best Customer Service

The staff was phenomenal! Friendly and inviting and grateful that we stayed with their establishment. I will return!!! Excellent breakfast, clean with hot food - always a plus.
Stayed 1 night in Mar 2025

10/10 Excellent

Elliot

Stayed 4 nights in Mar 2025

6/10 Okay

Narayana

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
The Check-In area was clean and well kept. However, the room and the corridors were having an unique unpleasant smell.
Stayed 4 nights in Mar 2025

10/10 Excellent

Deirdre

Stayed 1 night in Mar 2025

8/10 Good

Jill

Stayed 3 nights in Mar 2025

10/10 Excellent

Royce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Pierre Eliott

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
It was perfect!
Stayed 3 nights in Mar 2025

4/10 Poor

Sacha

Stayed 1 night in Mar 2025

2/10 Terrible

Demetris

Stayed 3 nights in Mar 2025

8/10 Good

Bret

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice, however adjacent construction made it difficult to enter. Would stay there again though!
Stayed 1 night in Mar 2025

8/10 Good

Dao

Stayed 2 nights in Feb 2025

2/10 Terrible

Reshuna

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Cleanliness

Roaches were in my room i have a video
Stayed 4 nights in Feb 2025

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Taylor

Stayed 1 night in Feb 2025

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great, but not safe

This is a nice hotel with a lot of good amenities, but it’s not in a very safe location. Cars are being broken into overnight.
Stayed 2 nights in Feb 2025