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MainStay Suites Texas Medical Center/Reliant Park

2.5 star property

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Photo gallery for MainStay Suites Texas Medical Center/Reliant Park

Lobby
Suite, 1 Queen Bed with Sofa bed, Non Smoking | 1 bedroom, in-room safe, desk, laptop workspace
1 bedroom, in-room safe, desk, laptop workspace
Full-sized fridge, microwave, oven, stovetop
Outdoor pool, pool loungers

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Kitchen
  • Gym
  • Parking included
  • 24/7 front desk
  • Laundry

Explore the area

Map
3134 Old Spanish Trl, Houston, TX, 77054
  • Houston Zoo
    ‪3 min drive‬
  • MD Anderson Cancer Center
    ‪3 min drive‬
  • Rice University
    ‪5 min drive‬
  • Houston, TX (IAH-George Bush Intercontinental)
    ‪30 min drive‬

Room options

View all photos for Suite, 1 Queen Bed with Sofa bed, Non Smoking

Suite, 1 Queen Bed with Sofa bed, Non Smoking | 1 bedroom, in-room safe, desk, laptop workspace

Suite, 1 Queen Bed with Sofa bed, Non Smoking

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Accessible, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Suite, Multiple Beds, Accessible, Non Smoking

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Superior Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Superior Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Queen Beds, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Suite, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Suite, 1 Queen Bed with Sofa bed, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Superior Suite, 1 Queen Bed with Sofa bed, Non Smoking

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Queen Beds, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Suite, 2 Queen Beds, Non Smoking

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Queen Beds, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Suite, 2 Queen Beds, Non Smoking

  • Sleeps 6
  • 2 Queen Beds

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About this property

MainStay Suites Texas Medical Center/Reliant Park

Family-friendly hotel with free local area shuttle and 24-hour fitness centre
Along with an outdoor pool, this smoke-free hotel has a 24-hour fitness centre and a snack bar/deli. Free WiFi in public areas, free self parking and a free area shuttle are also provided. Other amenities include a 24-hour business centre, a seasonal outdoor pool and a business centre. Weekly housekeeping is available.
MainStay Suites Texas Medical Center/Reliant Park offers 89 air-conditioned accommodations with DVD players and laptop-compatible safes. This accommodation offers separate sitting areas and includes dining tables. 32-inch LCD televisions come with premium cable channels. Kitchens offer full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include free newspapers and coffee/tea makers. Housekeeping is provided on a weekly basis.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at MainStay Suites Texas Medical Center/Reliant Park. During your stay, you'll be within walking distance of Hermann Park. Features include free WiFi in public areas, free self-parking and a free area shuttle.
  • Free WiFi and wired Internet
  • Free self-parking
  • Take a swim in the outdoor pool
  • Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
  • On-site recreation includes a 24-hour gym
  • Just a 3-minute drive from Houston Zoo and a few minutes from MD Anderson Cancer Center
  • Free local-area shuttle service
MainStay Suites Texas Medical Center/Reliant Park offers its guests an outdoor pool and a 24-hour fitness centre. There's a snack bar/deli on site. A 24-hour business centre and meeting rooms are available.

A computer station is on site, and both WiFi and wired Internet are free in public spaces. A vending machine, an arcade/games room, and multilingual staff are also featured at the family-friendly MainStay Suites Texas Medical Center/Reliant Park. A free area shuttle within 3 mi is available. Free self parking is available.

This Houston hotel is smoke free.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free area shuttle up to 3 mi
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Snack bar/deli

Things to do

  • 24-hour gym
  • Arcade/game room
  • Outdoor pool
  • TV in common areas

Family friendly

  • Arcade/game room
  • Dining table
  • DVD player
  • Free area shuttle
  • Free cot
  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (weekly)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Computer station
  • Conference space
  • Meeting rooms

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 4 floors
  • Banquet hall
  • Built in 2008
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • DVD player

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Freezer
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Microwave
  • Oven
  • Paper towels
  • Toaster

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open on 01 October and close on 25 February.
  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Mainstay Suites Choice Hotels TX Medical Ctr Reliant Hotel
Mainstay Suites Choice Hotels TX Medical Ctr Reliant Houston
Mainstay Suites Choice Hotels TX Medical Ctr Reliant
Mainstay Suites Choice Hotels TX Medical Ctr Reliant Houston
Mainstay Suites Choice Hotels TX Medical Ctr Reliant Hotel
Mainstay Suites Choice Hotels TX Medical Ctr Reliant
Mainstay Suites by Choice Hotels TX Medical Ctr / Reliant
MainStay Suites Texas Medical Center/Reliant Park Hotel
MainStay Suites Texas Medical Center/Reliant Park Houston
Mainstay Suites by Choice Hotels TX Medical Ctr / Reliant
MainStay Suites Texas Medical Center/Reliant Park Hotel Houston

MainStay Suites Texas Medical Center/Reliant Park Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 419 out of 1001 reviews
Rating 8 - Good. 279 out of 1001 reviews
Rating 6 - Okay. 132 out of 1001 reviews
Rating 4 - Poor. 88 out of 1001 reviews
Rating 2 - Terrible. 83 out of 1001 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Susan

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Staff & service
Our room wasn’t cleaned while we were there, I didn’t have any soap in my bathroom and the tv remote didn’t work. We asked 3 times for someone to fix the remote, and they promised to do so, but nothing was done.
Stayed 5 nights in Feb 2025

4/10 Poor

Ashlee

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel room had roaches, stains on the carpet, and appeared to have some sort of water damage.
Stayed 2 nights in Mar 2025

8/10 Good

Rae

Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed here before, it's conveniently located for the livestock show.
Stayed 1 night in Mar 2025

2/10 Terrible

Alan

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival and check in the hotel clerk asked for my debt card and then he charged me $100.00 deposit . I asked why he told me incase you damage your room . I told him that I had paid for insurance . He replied oh well . When I checked out I ask for my $100.00 dollars . The clerk said it would be 3-5 days . It has been 10 days and still no refund yet
Stayed 2 nights in Feb 2025

4/10 Poor

Sharon

Travelled with family
Disliked: Staff & service

Our stay at Mainstay Suites

The fire alarm went off in the middle of night for the first 3 nights we were there. The next 3 nights my hotel phone rang once during the middle of the night. We were on the 2nd floor and I have problems with stairs, which made it uncomfortable when the elevator was out of order for a day or two. The utensils provided for cooking and eating in the room, were 1 spoon, 1 knife, 2 forks, 1 pot and 2 dishes. The doors to the bedroom and the adjoining room would not completely close. The rooms should have been checked better when cleaning, there was a dirty sock on the floor of the closet and we saw a roach walking across the floor.
Stayed 8 nights in Feb 2025

6/10 Okay

Dona

Business traveller
Liked: Cleanliness, staff & service
Appearance very dated, needs a lot of repairs.
Stayed 4 nights in Feb 2025

10/10 Excellent

Twyla

Stayed 1 night in Feb 2025

8/10 Good

Tawnia

Travelled with family
The staff was friendly and helpful. The room was clean. What I didn’t like was I reserved a room with a king size bed and got a room with a queen size bed.
Stayed 1 night in Feb 2025

2/10 Terrible

Paul

Stayed 1 night in Feb 2025

10/10 Excellent

Garry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Parking lot was monitored, clean, close to hospitals.
Stayed 1 night in Feb 2025

10/10 Excellent

Erno, Houston

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Like it
Stayed 1 night in Feb 2025

8/10 Good

Gary, North Richland Hills

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location to MD Anderson.
Stayed 4 nights in Feb 2025

4/10 Poor

Jose

Disliked: Staff & service, property conditions & facilities
Not very friendly extra fee fir early check in huge fee
Stayed 1 night in Feb 2025

4/10 Poor

brianna

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were rude place was dirty
Stayed 1 night in Feb 2025

10/10 Excellent

Kelvin

Stayed 1 night in Feb 2025

4/10 Poor

Anthony

Disliked: Cleanliness, amenities, property conditions & facilities
The price that's all
Stayed 2 nights in Feb 2025

8/10 Good

Rodney

Stayed 1 night in Feb 2025

10/10 Excellent

mitchell

Travelled with family
People was nice
Stayed 4 nights in Feb 2025

4/10 Poor

Noemi

Liked: Staff & service
Disliked: Cleanliness, amenities
The front desk staff was nice, but the room I stayed was uncomfortable and saw a few roaches. I was thinking that may be because the room was “cheap” and book through Expedia they give you theworst available
Stayed 2 nights in Feb 2025

4/10 Poor

Tony

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is old. The ac's are full of mold. The rooms are stinky. Only positive is the rooms are large with a couch. The couch was so dirty we had to drape the spare sheets over it.
Stayed 5 nights in Feb 2025

10/10 Excellent

Linda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Safe and Clean

Though the hotel could use some upgrades, renovations seem to be underway. It’s clean, safe, and offers outstanding customer service. We stay here for overnight visits to Houston and plan to return. Hopefully, the improvements continue, as many guests appear to be regulars for business and appointments.
Stayed 1 night in Feb 2025

6/10 Okay

Katie, Houston

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Very outdated
Stayed 1 night in Feb 2025

10/10 Excellent

Linda

Liked: Cleanliness
Stayed 1 night in Feb 2025

6/10 Okay

Vicki

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Wonderful Front Desk Service

Wonderful front desk service during the day with professional customer service representatives. On the day of arrival, I was notified promptly that the elevator did not work and I was reminded of this matter at check in.So, I took the stairs and was appalled by the obvious smell of mold/mildew and a carpet that needed to be replaced-not cleaned. The room also had a smell of mildew and the ceiling showed signs of water damage and attempted repair. The walls are thin and you can easily hear conversations and babies crying for prolonged periods in the adjacent rooms. This facility has a shuttle to the Texas Medical Center for patients/family however the lack of cleanliness and the musty odor is concerning. The night time front desk employee was heard screaming into his phone for the whole first floor to hear.
Stairwell
Stairwell
Stairwell
Ceiling
Stayed 2 nights in Jan 2025

10/10 Excellent

Danica

Stayed 4 nights in Jan 2025