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DoubleTree by Hilton Hotel Jacksonville Riverfront

4.0 star property

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Photo gallery for DoubleTree by Hilton Hotel Jacksonville Riverfront

Exterior
Front of property – evening/night
View from property
View from property
Reception

Reviews

6.6 out of 10

Popular amenities

  • Bar
  • Pet-friendly
  • Breakfast available
  • Gym

Explore the area

Map
1201 Riverplace Boulevard, Jacksonville, FL, 32207
  • VyStar Veterans Memorial Arena
    ‪3 min drive‬
  • Daily's Place
    ‪3 min drive‬
  • EverBank Stadium
    ‪4 min drive‬
  • Jacksonville, FL (JAX-Jacksonville Intl.)
    ‪22 min drive‬

Room options

View all photos for Suite, 1 King Bed

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Suite, 1 King Bed

  • 28 sq m
  • River view
  • Sleeps 6
  • 1 King Bed

View all photos for Room, 1 King Bed, River View

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Room, 1 King Bed, River View

  • 21 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed | Premium bedding, in-room safe, blackout curtains, iron/ironing board

Room, 1 King Bed

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Studio, 1 King Bed

  • 21 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Riverfront)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Junior Suite, 1 King Bed (Riverfront)

  • 21 sq m
  • River view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds (Riverfront)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Room, 2 Double Beds (Riverfront)

  • 21 sq m
  • River view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Queen Bed

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed (Riverfront)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Room, 1 King Bed (Riverfront)

  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Room, 2 Double Beds

  • 21 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Queen Bed, Accessible

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Room, 1 Queen Bed, Accessible

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible (Roll In Shower)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Room, 1 Queen Bed, Accessible (Roll In Shower)

  • 20 sq m
  • River view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed

42-inch LCD TV with cable channels, TV, MP3 dock

Room, 1 Queen Bed

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Jetted Tub

42-inch LCD TV with cable channels, TV, MP3 dock

Suite, 1 King Bed, Jetted Tub

  • 28 sq m
  • River view
  • Sleeps 4
  • 1 King Bed

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About this property

DoubleTree by Hilton Hotel Jacksonville Riverfront

Riverwalk hotel with 2 restaurants and bars/lounges
2 restaurants, an outdoor pool and 2 bars/lounges are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a 24-hour fitness centre, a poolside bar and a snack bar/deli are on-site. Housekeeping is available once per stay.
DoubleTree by Hilton Hotel Jacksonville Riverfront offers 293 accommodations with MP3 docking stations and a safe. Rooms open to balconies. Beds feature premium bedding. 42-inch LCD televisions come with premium cable channels.

Bathrooms include baths or showers, complimentary toiletries and hairdryers. This Jacksonville hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided once per stay.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.
DoubleTree by Hilton Hotel Jacksonville Riverfront's great location gets high marks from our customers. During your stay, you're just a quick walk from Museum of Science and History. You'll find features such as free WiFi in public areas, plus 2 restaurants and 2 bars.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Enjoy American cuisine at St. Johns Provision Co., one of the property's 2 restaurants and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Take a swim in the outdoor pool
  • Services include a concierge, a porter and luggage storage
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the location
  • Just a 5-minute walk from Museum of Science and History and a 3-minute drive from Jacksonville Museum of Modern Art
  • Pets welcome for a fee
DoubleTree by Hilton Hotel Jacksonville Riverfront offers its guests an outdoor pool and a 24-hour fitness centre. There are 2 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre and 19 meeting rooms are available. Event space at this hotel measures 12000 square feet (1115 square metres) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at DoubleTree by Hilton Hotel Jacksonville Riverfront. For a fee, parking is available.

This 4-star Jacksonville hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:00 AM.
St. Johns Provision Co. – This restaurant specialises in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Ruth's Chris – Overlooking the pool, this steakhouse specialises in American cuisine and only serves dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open daily.

Languages

Arabic, Bosnian, Chinese (Mandarin), Croatian, English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (USD 20 per day; includes in/out privileges)
  • Uncovered valet parking on site (USD 26 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: USD 19.95 for adults and USD 11 for children
  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Ruth's Chris
  • St. Johns Provision Co.

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (once per stay)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 12,000 square feet of conference space
  • 19 meeting rooms
  • 24-hour business centre
  • Computer station

Outdoors

  • Free pool cabanas
  • On a river
  • Outdoor furniture
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 13 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet (75 centimetre high)
  • Lift (105 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (75 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 2015
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels
  • MP3 dock

Food and drink

  • Champagne service
  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 2 AM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 50.00 per pet, per stay (maximum USD 99 per stay)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 19.95 for adults and from USD 11.00 for children
  • Covered self-parking fee: USD 20.00 per day (in/out privileges)
  • Valet parking fee: USD 26.00 per day (in/out privileges)
  • Pet fee: USD 50.00 per pet, per stay (maximum USD99 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 6 AM to 10:00 PM
  • Up to 2 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Hotel Jacksonville-Riverfront
Crowne Plaza Jacksonville-Riverfront
Crowne Plaza Jacksonville
Jacksonville Crowne Plaza
DoubleTree Hilton Hotel Jacksonville Riverfront
DoubleTree by Hilton Hotel Jacksonville Riverfront Hotel
DoubleTree Hilton Jacksonville Riverfront
DoubleTree by Hilton Hotel Jacksonville Riverfront Jacksonville

DoubleTree by Hilton Hotel Jacksonville Riverfront Reviews

Reviews

6.6
Rating 10 - Excellent. 386 out of 1309 reviews
Rating 8 - Good. 215 out of 1309 reviews
Rating 6 - Okay. 307 out of 1309 reviews
Rating 4 - Poor. 190 out of 1309 reviews
Rating 2 - Terrible. 211 out of 1309 reviews

6.6/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Andrew

Stayed 4 nights in Mar 2025

8/10 Good

Mercedes, Miramar

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The dining service was outstanding. Izzy was very nice and helpful. Great to see a happy face in the morning.
Stayed 2 nights in Mar 2025

8/10 Good

Dominick

Travelled with partner
Liked: Property conditions & facilities
Ac was broke and couldn’t change rooms. Other than that. Ok
Stayed 1 night in Mar 2025

2/10 Terrible

Khadijah

Stayed 2 nights in Mar 2025

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

0/10 Would Recommend

Old, dirty, NOTHING like a Hilton you'd expect. Hallways smell like mildew and weed, "F*ck" is carved into the elevator, stains all over the furniture, dirt and misc. stains on the walls/floors. Just an overall horrific experience. This chicken bone pictured was in the stairwell for 3 days!
Stayed 2 nights in Mar 2025

4/10 Poor

Donna

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I read the reviews before hand but thought it can’t be that bad…. It was Very much in need of some maintenance and update Looks like the carpet is from the 90’s
Stayed 2 nights in Mar 2025

4/10 Poor

Penny

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities

Not Your Average DoubleTree

There were stains on the carpet in my room, there were limited outlets and the ones that were there were behind the bed making it difficult to get to. The bathroom had no area to put your toiletries. We had to use the toilet lid as a shelf when we got ready. The front desk staff acted as if you bothered them when asking for something. In the conference, they did not keep the water filled (we ran out of water multiple times). They weren’t attentive to the needs of the conference goers.
Stayed 4 nights in Feb 2025

2/10 Terrible

Joshua

Disliked: Cleanliness, property conditions & facilities
I would not recommend this place to anyone.
Stayed 1 night in Mar 2025

6/10 Okay

irina

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

6/10 Okay

Timothy

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

OK hotel, overpriced for the age and condition.

This hotel was a choice due to a conference at the property. I'm a HH member, so I have a certain comfort level with Hilton hotels. This hotel is due for a renovation, as it is showing its' age. The hotel staff was top-notch and friendly, but the housekeeping staff was a bit unfriendly and unappreciative of my tips, but I always give them a bit more latitude due to their probable compensation. I usually have back pain from unfamiliar beds, but these were super comfy, but no blankets in the room to keep warm if that is what you want. Their conference room climate control needs work. Our daily room was so cold that it was uncomfortable, especially for me feet, where the super-cold air settles. The other room we used for gatherings was sweltering.
Stayed 3 nights in Feb 2025

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

4/10 Poor

Isaiah

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This hotel is very outdated and not well kept. I've stayed in cheaper hotels with better amenities. The room I stayed in had water damage, the carpet was stained, the shower wouldn't turn completely off. We had a company meeting at this hotel and everyone said the same things about their rooms.
Stayed 2 nights in Feb 2025

10/10 Excellent

Kani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean rooms and friendly receptionist
Stayed 1 night in Feb 2025

2/10 Terrible

JANINE

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst hotel I’ve stayed at

Didn’t provide crib for our baby as requested. They said they do not have housekeeping anymore when we arrived at 10 in the evening and they don’t come back the next morning and that there’s no manager or they cannot do anything about it. Had to stay awake at night to make sure my baby doesn’t fall off the bed while sleeping. After hours of driving to the hotel, we got to the room and it did not look like it was cleaned properly. See pictures. Our room was furnitures and fixtures were rusty, flimsy, painted terribly. The paint on the walls were peeling bad as if there was water leaking on the walls. The ceiling was popcorn ceiling. The breakfast tasted nasty as well as the coffee. It was a horrible stay and I didn’t expect this from a Hilton brand hotel. Never will I book at this hotel again. Instead of resting and having a good night on our small weekend vacation, it stressed us out so much most especially we have our babies with us. And it definitely was money wasted.
Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

2/10 Terrible

Vontez

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

2/10 Terrible

Alecia

Disliked: Cleanliness, property conditions & facilities, room comfort
It smelled really bad in there, the rooms were run down, my tub was clogged before we even got there so the whole trip we had to let it drain before every use. And it’s been a full week since i left and i have not received my deposit back, which was 150$
Stayed 2 nights in Feb 2025

2/10 Terrible

Erika

Travelled with family
Disliked: Staff & service, property conditions & facilities
The stay was horriable!
Stayed 2 nights in Feb 2025

2/10 Terrible

Travis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Michael

Stayed 1 night in Feb 2025

10/10 Excellent

Brandon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Leslie

Stayed 10 nights in Feb 2025

4/10 Poor

Slava, Lackawaxen

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty rooms and very outdated hotel. Wi-Fi don't work.
Stayed 3 nights in Jan 2025

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ghetto but cute! Perfect location honestly
Stayed 3 nights in Feb 2025

2/10 Terrible

Antonio

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel needs a serious upgrade

The room doesn't look anything like the pictures and I also have stains on the chairs that's in the room. The hot was not working last night I miss an important event due to the fact that I don't have hot water.. After running the hot water for a hour, calling maintenance that showed up 3 times and informed me that he couldn't the situation.I called down stairs several times to complain and also to request a refund. I was told that there wasn't anything that could be done other than try to move to me another room. My entire night was ruined. The iron doesn't work and the tv signal wasn't working. I feel like it's unfair to go through all of this after paying in advance and not having what I payed for. I hope that you can help me resolve this issue. I appreciate you for reaching out.
Stayed 3 nights in Feb 2025