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Hilton Garden Inn Jacksonville Downtown Southbank

3.0 star property

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Photo gallery for Hilton Garden Inn Jacksonville Downtown Southbank

Outdoor spa tub
Presidential Suite, 1 King | Living area | 37-inch LCD TV with satellite channels, TV
Presidential Suite, 1 King | Premium bedding, down duvets, in-room safe, laptop workspace
Bar (on property)
Lobby

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Hot tub
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
1201 Kings Avenue, Jacksonville, FL, 32207
  • Place, Florida Theatre
    ‪3 min drive‬
  • Place, Times-Union Center for the Performing Arts
    ‪3 min drive‬
  • Place, Daily's Place
    ‪6 min drive‬
  • Airport, Jacksonville, FL (JAX-Jacksonville Intl.)
    ‪24 min drive‬

Room options

View all photos for Room, 1 King, Hearing Accessible

Premium bedding, down duvets, in-room safe, laptop workspace

Room, 1 King, Hearing Accessible

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen, Hearing Accessible

Premium bedding, down duvets, in-room safe, laptop workspace

Room, 2 Queen, Hearing Accessible

9.0 out of 10
Wonderful
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 Queen, Hearing Accessible

37-inch LCD TV with satellite channels, TV

Junior Suite, 1 Queen, Hearing Accessible

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 2 Queens, Accessible

Premium bedding, down duvets, in-room safe, laptop workspace

Room, 2 Queens, Accessible

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King

37-inch LCD TV with satellite channels, TV

Junior Suite, 1 King

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 King

Presidential Suite, 1 King | Premium bedding, down duvets, in-room safe, laptop workspace

Presidential Suite, 1 King

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queens, Accessible w/ Bathtub

Premium bedding, down duvets, in-room safe, laptop workspace

Room, 2 Queens, Accessible w/ Bathtub

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King, Mobility Access w/ Tub

Premium bedding, down duvets, in-room safe, laptop workspace

Room, 1 King, Mobility Access w/ Tub

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King, Accessible w/ Roll In Shower

Premium bedding, down duvets, in-room safe, laptop workspace

Room, 1 King, Accessible w/ Roll In Shower

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queens, Accessible w/ Roll In Shower

Premium bedding, down duvets, in-room safe, laptop workspace

Room, 2 Queens, Accessible w/ Roll In Shower

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room

Premium bedding, down duvets, in-room safe, laptop workspace

Room

  • Sleeps 2

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Premium bedding, down duvets, in-room safe, laptop workspace

Room

  • Sleeps 6

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Premium bedding, down duvets, in-room safe, laptop workspace

Room

  • Sleeps 6

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Premium bedding, down duvets, in-room safe, laptop workspace

Room

  • Sleeps 4

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Premium bedding, down duvets, in-room safe, laptop workspace

Room

  • Sleeps 2

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Premium bedding, down duvets, in-room safe, laptop workspace

Room

  • Sleeps 4

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Premium bedding, down duvets, in-room safe, laptop workspace

Room

  • Sleeps 4

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Premium bedding, down duvets, in-room safe, laptop workspace

Room

  • Sleeps 2

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Premium bedding, down duvets, in-room safe, laptop workspace

Room

  • Sleeps 2

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Premium bedding, down duvets, in-room safe, laptop workspace

Room

  • Sleeps 4

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Bathroom | Shower, free toiletries, hair dryer, towels

Room

  • Sleeps 4

View all photos for Room

Premium bedding, down duvets, in-room safe, laptop workspace

Room

  • Sleeps 2

View all photos for Room

Premium bedding, down duvets, in-room safe, laptop workspace

Room

  • Sleeps 4

View all photos for Room

Premium bedding, down duvets, in-room safe, laptop workspace

Room

  • Sleeps 4

View all photos for Room

Premium bedding, down duvets, in-room safe, laptop workspace

Room

  • Sleeps 2

View all photos for Room

Premium bedding, down duvets, in-room safe, laptop workspace

Room

  • Sleeps 2

View all photos for Room

Premium bedding, down duvets, in-room safe, laptop workspace

Room

  • Sleeps 4

View all photos for Room

Premium bedding, down duvets, in-room safe, laptop workspace

Room

  • Sleeps 2

View all photos for Room

Premium bedding, down duvets, in-room safe, laptop workspace

Room

  • Sleeps 2

View all photos for Room

Premium bedding, down duvets, in-room safe, laptop workspace

Room

  • Sleeps 2

View all photos for Room

Premium bedding, down duvets, in-room safe, laptop workspace

Room

  • Sleeps 4

View all photos for Room

Premium bedding, down duvets, in-room safe, laptop workspace

Room

  • Sleeps 4

View all photos for Room, 1 King

Premium bedding, down duvets, in-room safe, laptop workspace

Room, 1 King

9.0 out of 10
Wonderful
(26 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen

Premium bedding, down duvets, in-room safe, laptop workspace

Room, 2 Queen

8.4 out of 10
Very good
(37 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 2 Queen

37-inch LCD TV with satellite channels, TV

Junior Suite, 2 Queen

  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

Room

  • Sleeps 2

View all photos for Room

Premium bedding, down duvets, in-room safe, laptop workspace

Room

  • Sleeps 4

Room

  • Sleeps 4

View all photos for Room

Premium bedding, down duvets, in-room safe, laptop workspace

Room

  • Sleeps 2

Room

  • Sleeps 2

View all photos for Room

Premium bedding, down duvets, in-room safe, laptop workspace

Room

  • Sleeps 2

View all photos for Room

Premium bedding, down duvets, in-room safe, laptop workspace

Room

  • Sleeps 2

View all photos for Room

Premium bedding, down duvets, in-room safe, laptop workspace

Room

  • Sleeps 2

View all photos for Room

Premium bedding, down duvets, in-room safe, laptop workspace

Room

  • Sleeps 4

View all photos for Room

Premium bedding, down duvets, in-room safe, laptop workspace

Room

  • Sleeps 6

View all photos for Room

Premium bedding, down duvets, in-room safe, laptop workspace

Room

  • Sleeps 6

View all photos for Room

Premium bedding, down duvets, in-room safe, laptop workspace

Room

  • Sleeps 4

View all photos for Room

Premium bedding, down duvets, in-room safe, laptop workspace

Room

  • Sleeps 4

Room

  • Sleeps 2

View all photos for Room

Premium bedding, down duvets, in-room safe, laptop workspace

Room

  • Sleeps 2

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Bar (on property)
Southbank Hotel by Marriott Jacksonville Riverwalk
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  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
4.1 out of 5, Very good, 1,637 reviews
The price is €113
includes taxes & fees
7 Jun - 8 Jun
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About this property

Hilton Garden Inn Jacksonville Downtown Southbank

Along with an outdoor pool, this hotel has a restaurant and a 24-hour fitness centre. WiFi in public areas is free. Other amenities include a bar/lounge, a hot tub and self parking.
Hilton Garden Inn Jacksonville Downtown Southbank offers 123 accommodations with a safe and coffee/tea makers. Beds feature down duvets and premium bedding. 37-inch LCD televisions come with premium satellite channels. Fridges and microwaves are provided. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Jacksonville hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desk chairs and complimentary weekday newspapers, as well as telephones; free local calls are provided (restrictions may apply). Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

An outdoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness centre.

Children aged under 15 years old are not allowed in the swimming pool, fitness facility or hot tub without adult supervision. Guests aged under 15 years old are not allowed in the swimming pool, fitness facility or hot tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Hilton Garden Inn Jacksonville Downtown Southbank. During your stay, you're just a quick walk from Jacksonville Historical Center. Enjoy features like free WiFi in public areas, plus an outdoor pool and a restaurant. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi and wired Internet
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, luggage storage and limo or town car service
  • On-site recreation includes a 24-hour gym
  • 14 minutes by car from St. Johns Town Center and 6 minutes from EverBank Stadium
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Hilton Garden Inn Jacksonville Downtown Southbank offers its guests an outdoor pool, a hot tub, and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

Business amenities include meeting rooms and limo/town car service. Event space at this hotel measures 1226 square feet (114 square metres) and includes conference space. Hilton Garden Inn Jacksonville Downtown Southbank also features multilingual staff, complimentary newspapers in the lobby, and laundry facilities. For a fee, parking is available.

Smoking is allowed in designated areas at this 3-star Jacksonville hotel.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:00 AM to 10:00 AM and at the weekend from 7:00 AM to 11:00 AM.
Hilton Garden Inn Jacksonville Downtown Southbank has a restaurant on site.
Garden Grille & Bar – On-site bar. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Limo/town car service
  • Secured, covered parking on site (USD 25 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 7.50 to 21.50 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Garden Grille & Bar

Things to do

  • 24-hour gym
  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • Fenced pool
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 1,226 square feet of conference space
  • Meeting rooms

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Built in 2009
  • Designated smoking areas

Room amenities

Bedroom

  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 37-inch LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk chair
  • Free local calls
  • Free weekday newspapers
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 4:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from 13 May 2026 to 14 May 2026 (completion date subject to change). The following areas are affected:
  • Swimming pool
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay (maximum USD 125 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 75 lb per pet)
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 7.50 to 21.50 per person
  • Covered self-parking fee: USD 25.00 per day (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay (maximum USD125 per stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 10:00 AM to 10 PM
  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Garden Inn Downtown/Southbank
Hilton Garden Inn Downtown/Southbank Hotel
Hilton Garden Inn Downtown/Southbank Hotel Jacksonville
Hilton Garden Inn Jacksonville Downtown/Southbank
Hilton Garden Inn Jacksonville Downtown Southbank Hotel
Hilton Garden Inn Southbank Hotel
Hilton Garden Inn Southbank
Hilton Jacksonville Southbank
Hilton Garden Inn Jacksonville Downtown Southbank Hotel
Hilton Garden Inn Jacksonville Downtown Southbank Jacksonville

Hilton Garden Inn Jacksonville Downtown Southbank Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 559 out of 1004 reviews
Rating 8 - Good. 234 out of 1004 reviews
Rating 6 - Okay. 82 out of 1004 reviews
Rating 4 - Poor. 68 out of 1004 reviews
Rating 2 - Terrible. 61 out of 1004 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, amenities
Staff and rooms excellent
Stayed 1 night in Feb 2026

10/10 Excellent

Barbara

Stayed 1 night in Dec 2025

10/10 Excellent

Alisha, Gainesville

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Check was easy and the entire place was clean and staff were very friendly and helpful
Stayed 1 night in Jan 2026

6/10 Okay

Michelle

Travelled with family
Liked: Cleanliness, property conditions & facilities
Room was clean. Had to pay for the coffee. Was charged an early check in fee that was not advertised in writing. Convenient location.
Stayed 2 nights in Jan 2026

10/10 Excellent

Mohamed

Stayed 1 night in Jan 2026

8/10 Good

Cary

Liked: Cleanliness, staff & service, amenities
room and staff were awesome, luv this hotel, but not excellant this time :( As the slow draining bathroom sink. Not clogged just plug too tight to let water out without holding it up a little after pressing to open leaver
Stayed 2 nights in Jan 2026

10/10 Excellent

Jasmin

Liked: Cleanliness, amenities, property conditions & facilities
Very nice staff and clean hotel
Stayed 1 night in Jan 2026

8/10 Good

Lydia, Lake Worth

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean, but coffee machine needs to be replaced. I had to stand and hold the cover down to get a cup of coffee, and that sucked. Otherwise the stay was good. I enjoyed the dinner and the breakfast.
Stayed 1 night in Jan 2026

8/10 Good

Monique

Liked: Cleanliness, amenities, property conditions & facilities
Hotel is awesome. But had a few people who said they live close by and wanted to hold conversation. I guess due to cold weather
Stayed 1 night in Jan 2026

4/10 Poor

Danielle

Stayed 1 night in Jan 2026

10/10 Excellent

Susan

Business traveller, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Staff and service. Rose at the desk and Jose serving in the restaurant. Food was good
Stayed 1 night in Jan 2026

10/10 Excellent

Heather

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at front desk was amazing.
Stayed 1 night in Jan 2026

6/10 Okay

Mark

Stayed 1 night in Jan 2026

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Check in young lady was very welcoming and courteous. Room was very clean, quiet and comfortable.
Stayed 1 night in Jan 2026

10/10 Excellent

Justin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean with friendly helpful staff.
Stayed 3 nights in Jan 2026

10/10 Excellent

VALENCESS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I did not have breakfast at the hotel or utilize the hot tub.
Stayed 1 night in Jan 2026

4/10 Poor

Richard

Travelled with family, Travelled with partner
Disliked: Cleanliness
Did not have breakfast and the hot tub was closed was not on water and there were no limo service other than Uber
Stayed 1 night in Jan 2026

10/10 Excellent

Kyle

Stayed 1 night in Dec 2025

8/10 Good

Jonathan

Stayed 3 nights in Dec 2025

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, amenities
The room was clean.
Stayed 1 night in Dec 2025

8/10 Good

Susan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was very helpful. Nice large room but bed wasn't very comfortable.
Stayed 5 nights in Dec 2025

10/10 Excellent

Chelsey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2025

10/10 Excellent

Wes

Stayed 1 night in Dec 2025

10/10 Excellent

Breanna

Stayed 1 night in Dec 2025

10/10 Excellent

Shanice

Stayed 1 night in Dec 2025

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