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Candlewood Suites Jacksonville Southpoint by IHG

2.5 star property

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Photo gallery for Candlewood Suites Jacksonville Southpoint by IHG

Desk, laptop workspace, blackout curtains, iron/ironing board
Property entrance
Outdoor pool
Lobby sitting area
Lobby lounge

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Kitchen
  • Gym
  • Pet-friendly
  • 24/7 front desk
  • Laundry

Explore the area

View in a map
4699 Lenoir Avenue South, Jacksonville, FL, 32216
  • Place, St. Johns Town Center
    ‪6 min drive‬
  • Place, EverBank Stadium
    ‪10 min drive‬
  • Place, Jacksonville Naval Air Station
    ‪24 min drive‬
  • Airport, Jacksonville, FL (JAX-Jacksonville Intl.)
    ‪30 min drive‬

Room options

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 King Bed

  • 72 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 Queen Bed

Desk, laptop workspace, blackout curtains, iron/ironing board

Studio Suite, 1 Queen Bed

9.4 out of 10
Exceptional
(20 reviews)
  • 39 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 2 Queen Beds

Studio Suite, 2 Queen Beds | Terrace/patio

Studio Suite, 2 Queen Beds

7.4 out of 10
Good
(16 reviews)
  • 39 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room

9.0 out of 10
Wonderful
(4 reviews)
  • 39 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Studio Suite, 1 King Bed, Accessible Bathtub (Mobility Accessible)

Desk, laptop workspace, blackout curtains, iron/ironing board

Studio Suite, 1 King Bed, Accessible Bathtub (Mobility Accessible)

  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Accessible Bathtub (Communications Accessible)

Desk, laptop workspace, blackout curtains, iron/ironing board

Studio Suite, 1 King Bed, Accessible Bathtub (Communications Accessible)

  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 2 Queen Beds, Roll-in Shower (Mobility Accessible)

Studio, 2 Queen Beds, Roll-in Shower (Mobility Accessible) | Desk, laptop workspace, blackout curtains, iron/ironing board

Studio, 2 Queen Beds, Roll-in Shower (Mobility Accessible)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 1 Queen Bed, Accessible (Communications Accessible)

Desk, laptop workspace, blackout curtains, iron/ironing board

Studio Suite, 1 Queen Bed, Accessible (Communications Accessible)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed with Sofa bed, Accessible (Communications Accessible)

Desk, laptop workspace, blackout curtains, iron/ironing board

Studio Suite, 1 Queen Bed with Sofa bed, Accessible (Communications Accessible)

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 Queen Bed with Sofa bed

Desk, laptop workspace, blackout curtains, iron/ironing board

Studio Suite, 1 Queen Bed with Sofa bed

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

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About this property

Candlewood Suites Jacksonville Southpoint by IHG

Hotel with free parking, in the vicinity of St. Johns Town Center
An outdoor pool, a 24-hour fitness centre and a 24-hour business centre are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, coffee/tea in a common area, a microwave in a common area and a business centre are on-site. Weekly housekeeping is available.
Candlewood Suites Jacksonville Southpoint by IHG offers 71 air-conditioned accommodations with coffee/tea makers and an iron/ironing board. 50-inch flat-screen televisions come with premium cable channels. Kitchens offer fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Jacksonville hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Housekeeping is offered on a weekly basis and hairdryers can be requested. Housekeeping is provided on a limited basis.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.

Children aged under 18 years old are not allowed in the swimming pool without adult supervision.

During your stay at Candlewood Suites Jacksonville Southpoint by IHG, you'll be within walking distance of Saint Vincent's Medical Center Southside. You'll find features such as free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking
  • Take a swim in the outdoor pool
  • Amenities include a 24-hour business centre, convenience store and a computer
  • On-site recreation includes a 24-hour gym
  • 7 minutes by car from St. Johns Town Center and 9 minutes from The Avenues
  • Cats and dogs welcome for a fee (restrictions apply)
Candlewood Suites Jacksonville Southpoint by IHG offers its guests an outdoor pool and a 24-hour fitness centre. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business centre. The business-friendly Candlewood Suites Jacksonville Southpoint by IHG also features multilingual staff, coffee/tea in common area, and laundry facilities. Self parking is free. A complete renovation of Candlewood Suites Jacksonville Southpoint by IHG was completed in April 2025.

Smoking is allowed in designated areas at this Jacksonville hotel.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Fenced pool
  • Grocery/convenience store
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Pool gate

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Shared microwave
  • Water dispenser

Guest services

  • Housekeeping (weekly)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Smooth flooring in public areas
  • Tile flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • At least 80% lighting from LEDs
  • Built in 1998
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Renovated entire property - April 2025
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with premium cable channels
  • Streaming services

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Hob
  • Kitchen
  • Microwave
  • Paper towels
  • Refrigerator
  • Toaster oven

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 25.00 per pet, per night (maximum USD 150 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 45 lb per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet, per night (maximum USD150 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 9:00 AM to 5:00 PM
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Extended Stay America Jacksonville Lenoir Avenue South
Extended Stay America Lenoir Hotel
Extended Stay America Lenoir Hotel Jacksonville Avenue South
Extended Stay America Jacksonville Lenoir Avenue South Hotel
Extended Stay America Lenoir Avenue South Hotel
Extended Stay America Jacksonville Lenoir Avenue South Hotel
Extended Stay America Lenoir Avenue South Hotel
Extended Stay America Jacksonville Lenoir Avenue South
Extended Stay America Lenoir Avenue South
Hotel Extended Stay America - Jacksonville - Lenoir Avenue South
Southpoint Suites
Candlewood Suites Jacksonville Southpoint by IHG Hotel
Extended Stay America Jacksonville Lenoir Avenue South
Extended Stay America Suites Jacksonville Lenoir Ave South
Candlewood Suites Jacksonville Southpoint by IHG Jacksonville

Reviews

Candlewood Suites Jacksonville Southpoint by IHG Reviews

9.0

Wonderful

9.0/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness
Rating 10 - Excellent. 187 out of 262 reviews
Rating 8 - Good. 41 out of 262 reviews
Rating 6 - Okay. 11 out of 262 reviews
Rating 4 - Poor. 7 out of 262 reviews
Rating 2 - Terrible. 16 out of 262 reviews

Reviews

2/10 Terrible

Karen

Stayed 3 nights in Jul 2025

10/10 Excellent

John, Montgomery

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. Nice room, good price, good location and we liked it being so close to Cracker Barrel. All of the employees were professional and helpful. Keep up the great work.
Stayed 7 nights in Aug 2025

4/10 Poor

iquana

Travelled with family
Liked: Cleanliness
Disliked: Staff & service

B

The hotel itself was very clean, we were very disappointed because I booked this hotel way in advance for me and my family to accommodate us, and when we got there the front desk clerk tells us that they did not have the room that I chose which was the two queen beds I also called the day before to verify and to go ahead and ask them to take my payment because I chose the option to pay at the property I booked through hotel.com so they blame the issue on me booking through a third party, and which I do not believe I have used hotel.com for years and has always gotten what I booked now in the defense of when you're booking online it may not look exactly like what you chose when you get there but I always got whatever type of room I've asked for I feel like they didn't want to take accountability and then when I demanded that I needed at least the two beds because it was three of us and we do not sleep together one woman and two boys we want what we paid for and booked ,they told us that they could not accommodate that and either I took what you guys had or if I wanted a refund of course it was going to take 7 to 10 days for money to hit back on my card and I was very very disappointed because I saved the money for this trip and if I did not take the room that they had offered we would have had nowhere to stay and we drove 6 Plus hours to get there I feel like they should have at least offered us two rooms to accommodate because again it was not my fault .
Stayed 2 nights in Aug 2025

10/10 Excellent

Darrell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

2/10 Terrible

Mary

Travelled with partner
Liked: Cleanliness, staff & service
Rooms are very noisy you can easily hear people walking and talking thru the walls. We were a late check in and I’m assuming the neighboring room did not like this and proceeded to party. Shouting, and playing loud music and stomping around
Stayed 1 night in Aug 2025

10/10 Excellent

Felicia

Stayed 1 night in Aug 2025

10/10 Excellent

Mimose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 2 nights in Jul 2025

10/10 Excellent

Mimose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff are amazing. Wowww . The hotel is very clean and spacious I love it
Stayed 7 nights in Jul 2025

6/10 Okay

TARRA

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property was excellent. Very. Clean, bedding was amazing. I will definitely stay again. However, I don’t normally leave a bad review. Front desk agent Nicole displayed outstanding customer service. Then came Daniel!!!! He is the amputee of rude!!! Never have I been treated in a manner. He doesn’t represent this facility in a pleasant way. Hes just HORRIBLE!
Stayed 2 nights in Jul 2025

2/10 Terrible

Ebony

Disliked: Cleanliness, staff & service, property conditions & facilities
It’s been 10 days and I still haven’t received my deposit yet from check out
Stayed 3 nights in Jul 2025

10/10 Excellent

Carlos

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely staying again!
Stayed 1 night in Aug 2025

8/10 Good

Lynn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

Everything was fine. Nice room but there was a loud recurring noise like a door slamming every couple of minutes
Stayed 1 night in Aug 2025

8/10 Good

Tyrone or Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Came in town for overnight trip .Staff was great close to may things to eat centrally located to Southside , downtown , beaches and westside I would stay again .
Stayed 1 night in Aug 2025

2/10 Terrible

benjamin

Business traveller
Disliked: Cleanliness, staff & service, room comfort

Sketchy staff

Staff went through my meds and luggage, removed them to the office and when i found it missing claimed i never checked in and was a no call no show for my stay, even though i had a key, was obciously in the room and using it. When confronting them my luggage being go through they just wanted to make a big deal about my room being cleaned and fresh. Fresh room doesnt make my meds and luggage being gone through alright.
Stayed 2 nights in Aug 2025

8/10 Good

vanetta

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was beautiful and a safe environment, the hotel was updated I love the floor plan with the selfs , and full kitchen and the room was a nice size we felt at home and comfortable, only issue was the bed railing was too big and our mattress kept falling thur on the floor , my husband and I switched rooms 2 times the 3rd room we decided we were not switching because we were tired . The 1st room AC was leaking and it cause a big puddle close to bed . Water was on the floor . My mattress fell down on my side of the bed. So I moved to the center and was able to sleep comfortably, the bed was so soft and comfortable and the pillows I had the best sleep . 💤
Stayed 2 nights in Aug 2025

6/10 Okay

Alicia

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort

5 Stars for staff, 0 for cleanliness

The staff is the absolute highlight of this hotel. Every staff member that I interacted with was amazing. Although the hotel states that it’s recently renovated, it didn’t meet my standards. The room itself was filthy, there was pet hair everywhere, I could see visible dirt and dust on the furniture. I arrived at 1am, so I didn’t want to bother the front desk attendant. I always disinfect hotel rooms that I stay in, so I just completed a deeper clean. Also, you have to slam the doors in order for the locks to engage. Overall, great and friendly staff, but I wouldn’t stay here again.
Stayed 4 nights in Jul 2025

10/10 Excellent

Tiesha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Lesmaria, Miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I want to say a big thank you to Noelle and Kristen front desk manager they are both amazing….. So I had an issue and had to do a late check in ( 5:00 am) they saved my room and didn’t cancelled and I think I bothered them so much that he would have killed me but with great attitude and excellent service I had no issue thank you both for an amazing stay especially with a 1 year old baby….. I RECOMMEND THIS HOTEL AND REMEMBER TO ASK FOR NOELLE AND KRISTEN (front desk manager)
Stayed 1 night in Jul 2025

10/10 Excellent

Melissa

Stayed 4 nights in Jul 2025

6/10 Okay

Fred

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Jul 2025

6/10 Okay

colleen

Travelled with group
Liked: Staff & service
Great property but the 3rd floor had an awful smell. Luckily our room didn’t smell but was dreadful. Otherwise great place.
Stayed 3 nights in Jul 2025

10/10 Excellent

Rodobaldo

Stayed 1 night in Jul 2025

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I wish I had known how awesome your establishment was when booking all our stays. In the future we will look for your hotel when booking travels
Stayed 2 nights in Jul 2025

4/10 Poor

John

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

It's Humid

The AC was not working properly. The room was actually humid. The bed sheets were damp from the humidity.
Stayed 1 night in Jul 2025

10/10 Excellent

Kerri

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 3 nights in Jul 2025

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