6/10 Okay
Douglas, Idabel
Travelled with partner
5 Aug 2025
Property is Adults only, but someone brought in some small children one evening that were loud and running around without supervision. Heron House is an older beautiful facility, but is lacking on friendly customer service. The employee at check-in seemed to lack customer service skills and very quickly showed us where morning coffee and breakfast was served then walked away. When we needed towels exchanged, he walked away without saying anything. I wasn't sure what to do, so I followed him to the laundry room where he handed me new towels. It seemed like I was bothering him for a towel exchange. No employees ever said anything to us, not good morning, do we need anything, or thank you for staying with us. Heron House property was nice and convenient, but we will stay somewhere else next time we visit Key West.
Douglas
Stayed 6 nights in Jul 2025































