I was there for business, and honestly, the place itself—the grounds—is a gorgeous Key West gem. The amenities, especially the truly fantastic massage and the amazing bellhop team (seriously, 10/10), were the only reason I didn't completely lose it. Plus, being able to text staff for quick help was great.But the overall vibe was just unhappy. You could feel the frustration everywhere. The root of it? Messy, confusing billing and a feeling of being scammed. Multiple people, myself included, felt off about the charges—some were double-billed. Get ready for a shocking $\text{\$800}$ hold on your credit card at check-in. The way they explain the resort fees and charges is totally unclear, which is a major buzzkill. They really need to clear this up before guests arrive!Beyond the fees, basic service was spotty. My room was barely cleaned—dirty cups and smeared mirrors stayed untouched for days. They missed my VIP benefits, and I had to ask about them the day before checkout just to get them applied. And the food? Seriously disappointing. The servers were sweet, and I felt awful watching them get flak, but the food and drinks were genuinely bad.The staff are wonderful, but it seems like management is more focused on "money grabbing" than letting them offer real hospitality. It’s a shame because I loved the property, but between the hidden costs and the overall chaos, I won't be returning.