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Mainstay Suites Knoxville Airport

2.5 star property

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Suite, Non Smoking | Desk, blackout curtains, iron/ironing board, free WiFi
Suite, 1 King Bed with Sofa bed, Non Smoking | Desk, blackout curtains, iron/ironing board, free WiFi

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
361 Fountain View Cir, Alcoa, TN, 37701
  • Place, Capitol Theatre
    ‪4 min drive‬
  • Place, Foothills Mall
    ‪4 min drive‬
  • Place, Maryville College
    ‪5 min drive‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪3 min drive‬

Room options

View all photos for Suite, 2 Double Beds, Accessible, Non Smoking

Suite, 2 Double Beds, Accessible, Non Smoking | Desk, blackout curtains, iron/ironing board, free WiFi

Suite, 2 Double Beds, Accessible, Non Smoking

7.0 out of 10
Good
(4 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, Non Smoking

Suite, Non Smoking | Desk, blackout curtains, iron/ironing board, free WiFi

Suite, Non Smoking

7.8 out of 10
Good
(9 reviews)
  • Sleeps 6
  • 2 Double Beds OR 1 Double Sofa Bed

View all photos for Suite, 1 Queen Bed, Non Smoking

Suite, 1 Queen Bed, Non Smoking | Desk, blackout curtains, iron/ironing board, free WiFi

Suite, 1 Queen Bed, Non Smoking

8.2 out of 10
Very good
(46 reviews)
  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking | Desk, blackout curtains, iron/ironing board, free WiFi

Suite, 1 King Bed with Sofa bed, Non Smoking

7.6 out of 10
Good
(4 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Suite, Multiple Beds, Accessible, Non Smoking

Suite, Multiple Beds, Accessible, Non Smoking | Desk, blackout curtains, iron/ironing board, free WiFi

Suite, Multiple Beds, Accessible, Non Smoking

  • Sleeps 4
  • 23 King Beds and 1 Double Sofa Bed

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About this property

Mainstay Suites Knoxville Airport

A 24-hour fitness centre, a 24-hour business centre and coffee/tea in a common area are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a seasonal outdoor pool, a business centre and conference space are on-site. Weekly housekeeping is available.
Mainstay Suites Knoxville Airport offers 81 accommodations with coffee/tea makers and a hairdryer. This accommodation offers separate sitting areas. Flat-screen televisions come with premium cable channels. Kitchens offer full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a weekly basis.

Recreational amenities at the hotel include a 24-hour fitness centre and a seasonal outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Mainstay Suites Knoxville Airport. During your stay, you'll be close to Bicentennial Greenbelt Dog Park. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the seasonal outdoor pool
  • Amenities include a 24-hour business centre, a meeting room and conference space
  • On-site recreation includes a 24-hour gym
  • Just a 5-minute drive from Maryville College and a few minutes from Palace Theater
Mainstay Suites Knoxville Airport offers its guests a 24-hour fitness centre and a seasonal outdoor pool. Public spaces have free WiFi and wired Internet. A 24-hour business centre and a meeting room are available. Free breakfast is available daily. Event space at this hotel measures 6458 square feet (600 square metres) and includes conference space. The business-friendly Mainstay Suites Knoxville Airport also features gift shops/newsstands, coffee/tea in common area, and laundry facilities. Self parking is free. The property offers extended parking privileges.

This Alcoa hotel is smoke free.

Guests are served a free continental breakfast daily from 6:00 AM to 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Extended parking on site
  • Limited on-site self parking

Food and drink

  • Free continental breakfast available daily 6:00 AM to 9:00 AM
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (weekly)

Business services

  • 24-hour business centre
  • 6,458 square feet of conference space
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 3 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Microwave

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 4:00 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of USD 250 will be collected before check-in.

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Guests arriving after 4:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in May and close in October.
  • Pool access available from 10 AM to 10 PM
  • Up to 2 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Mainstay Suites Alcoa
Mainstay Suites Hotel Alcoa
Mainstay Suites Knoxville Airport Hotel
Mainstay Suites Hotel
Mainstay Suites
Mainstay Suites Knoxville
Mainstay Suites Knoxville Airport Hotel
Mainstay Suites Knoxville Airport Alcoa
Mainstay Suites Knoxville Airport Hotel Alcoa

Mainstay Suites Knoxville Airport Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 270 out of 703 reviews
Rating 8 - Good. 210 out of 703 reviews
Rating 6 - Okay. 107 out of 703 reviews
Rating 4 - Poor. 61 out of 703 reviews
Rating 2 - Terrible. 55 out of 703 reviews

7.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

Reviews

6/10 Okay

Portia

Travelled with family, Business traveller, Travelled with pets, Travelled with group
Liked: Cleanliness, amenities
Fold out bed had stains all over it .
Stayed 1 night in Nov 2025

8/10 Good

Gary

Stayed 1 night in Nov 2025

10/10 Excellent

Tiffany

Travelled with family
Was great
Stayed 1 night in Nov 2025

2/10 Terrible

Chad, Alcoa

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
First arrived at a room that smelled like cigarette smoke and asked an associate there to verify whether it did, and her response was that it "kinda" smelled like it, which was way off from a "yes" or "absolutely." It was bad enough to ask for a different room since everything in there smelled. After being assigned a different room, I told the manager that one of the entrance doors wasn't closing properly, and her response was that people sometimes leave things in the door on purpose to enter and exit the building. The main reason it wasn't closing properly was that the people who installed that door didn't do it right, but she didn't want to hear that from me, so I just walked away, saying whatever. Later on, I realized I had misplaced some keys of mine and went down to her to ask her if anyone in that first room had turned anything in, and she said no. The fact that she never tried to go to that room and ask if my keys were in there would've been nice. At least an effort or concern would've been nice. The next morning, once I turned in my key card, she asked me what the keys looked like, then got up out of her chair and went to ask another associate if he had seen anything. Zero effort, no concerns, Nasty attitude, and Unprofessional.
Stayed 1 night in Oct 2025

10/10 Excellent

Jill

Liked: Cleanliness, property conditions & facilities
Friendly staff
Stayed 1 night in Oct 2025

6/10 Okay

Brooke

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 5 nights in Oct 2025

6/10 Okay

Kory

The hotel definitely showed age and the repairs were shotty at best
Stayed 2 nights in Oct 2025

8/10 Good

Signe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The desk clerk was doubling as a housekeeper. She was sweet and pleasant.. such a hard worker!! Bed was comfy.
Stayed 1 night in Oct 2025

10/10 Excellent

Nicholas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff excellent…clean, comfortable room.
Stayed 2 nights in Oct 2025

10/10 Excellent

Craig

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable room…front desk staff very good…courteous and friendly.
Stayed 1 night in Oct 2025

10/10 Excellent

kunaal

Stayed 1 night in Oct 2025

6/10 Okay

dave

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness

Room review

Chech in was easy and quick, parking was busy but i think there was a Tennessee football game so i totally understand. Unfortunately when i got into the room that's where it went wrong. Unfortunately there were dirty dishes in the sink, the toilet was dirty and cleaned properly, they left an open pack of razors on the sink, the shower had the last guests shampoo and bar of soap in there. Lastly there was an open can of pear juice on the kitchen counter and when i went to throw it out it was stuck to the counter top.
How the kitchen was left upon my arrival.
Pear can juice left stuck to the counter
Dirty toilet
Stayed 3 nights in Oct 2025

8/10 Good

Abiola

Liked: Staff & service
none
Stayed 7 nights in Oct 2025

8/10 Good

Ed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Dana

We would return. Bed is nice and clean.
Stayed 2 nights in Oct 2025

10/10 Excellent

Amy

Disliked: Property conditions & facilities
When I went to shower, the tub faucet shot off the pipe when I pulled up in the diverter for the shower. I tried to screw the faucet back on the pipe but realized the pipe had no threads to screw into. I had to was those points of contact ising the washrag to get areas wet. I had to wash my hair in the very small kitchen sink. No manager on site to talk to, just the front desk clerk (who was very nice).
Stayed 1 night in Oct 2025

2/10 Terrible

Tracy

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast items out no one to stock. Acted like it was an inconvenience when we asked for a knife butter. Towels were stained. Comforter on bed had holes in it. And the couch we had to sit on for a week was soooo uncomfortable.
Stayed 5 nights in Oct 2025

10/10 Excellent

Christine

Stayed 1 night in Oct 2025

10/10 Excellent

Tunya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was a breeze. Room was a nice suite that we loved. Restaurants within walking distance.
Stayed 1 night in Oct 2025

10/10 Excellent

Nesha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was Great.
Stayed 1 night in Oct 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice...
Stayed 4 nights in Sep 2025

8/10 Good

Gary

Stayed 1 night in Oct 2025

8/10 Good

Joe

Stayed 1 night in Oct 2025

4/10 Poor

Thomas

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dirty chairs in room. Dirty floor. Mildew smell in areas
Stayed 1 night in Oct 2025

8/10 Good

Masaru, Elgin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was hoping for something decent for breakfast. Other than that, everything was good.
Stayed 1 night in Sep 2025

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