Holiday Inn Express Hotel & Suites Custer by IHG

2.5 star property

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Photo gallery for Holiday Inn Express Hotel & Suites Custer by IHG

Property grounds
Terrace/patio
Exterior
Indoor pool, open 8:00 AM to 10:00 PM, pool loungers
Free daily buffet breakfast

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
433 W Mount Rushmore Road, Custer, SD, 57730
  • Place, Rocky Knolls Golf Course
    ‪10 min walk‬
  • Place, 1881 Courthouse Museum
    ‪16 min walk‬
  • Place, Grand Magic Show
    ‪16 min walk‬

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4.5 out of 5, Wonderful, 1,000 reviews
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About this property

Holiday Inn Express Hotel & Suites Custer by IHG

Mountain hotel with free parking, 9-minute walk to Rocky Knolls Golf Course
Along with an indoor pool, this smoke-free hotel has a fitness centre and a snack bar/deli. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour business centre, Access to hot tub and a business centre.
Holiday Inn Express Hotel & Suites Custer by IHG offers 91 air-conditioned accommodations with a safe and free newspapers. This accommodation is furnished with double sofa beds. Beds feature premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include a combined bath/shower unit with a rainfall showerhead, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

An indoor pool and Access to hot tub are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

There are 2 hot springs open between 10:00 AM and 8:00 PM.
Our customers tell us they can't get enough of Holiday Inn Express Hotel & Suites Custer by IHG's great location. During your stay, you're just a quick walk from Rocky Knolls Golf Course. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Take a swim in the indoor pool or soak in the hot tub
  • Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
  • On-site recreation includes a gym and helicopter/aeroplane tours
  • Guests have great things to say about the clean guestrooms and the location
  • 9 minutes by foot from Rocky Knolls Golf Course and a 2-minute drive from 1881 Courthouse Museum
Holiday Inn Express Hotel & Suites Custer by IHG offers its guests an indoor pool, Access to hot tub, and a fitness centre. There's a snack bar/deli on site. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre and coworking spaces. A terrace, a vending machine, and gift shops/newsstands are also featured at the business-friendly Holiday Inn Express Hotel & Suites Custer by IHG. Free self parking is available.

This Custer hotel is smoke free.

Guests are served a free buffet breakfast daily from 7:00 AM to 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 9:30 AM
  • Snack bar/deli

Things to do

  • 2 hot springs
  • 36-hole adjacent golf course
  • Bicycle tours
  • Gym
  • Helicopter/aeroplane tours
  • Hot tub
  • Indoor pool
  • Shopping
  • TV in common areas
  • Wine tours

Family friendly

  • Cot (surcharge)
  • In-room microwave
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • Computer station
  • Coworking space

Outdoors

  • Firepit
  • In the mountains
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Terrace

Spa

  • 2 hot springs
  • Hot springs open from 10:00 AM - 8:00 PM
  • Hot springs water temperature - 23 ºC

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Doorbell and phone notification
  • Grab bar in shower
  • Handrails in stairways
  • Height-adjustable showerhead
  • In-room roll-in shower
  • Portable shower seat
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Cot (surcharge)
  • Double sofa bed
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed between 21 October and 12 April.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per stay.
  • Cots (infant beds) are available for USD 10.0 per stay.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: USD 10.0 per stay
  • Rollaway bed fee: USD 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM
  • Hot springs access available from 10:00 AM to 8:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Custer
Holiday Inn Express Hotel Custer
Holiday Inn Express Hotel Suites Custer

Holiday Inn Express Hotel & Suites Custer by IHG Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 673 out of 1000 reviews
Rating 8 - Good. 248 out of 1000 reviews
Rating 6 - Okay. 55 out of 1000 reviews
Rating 4 - Poor. 14 out of 1000 reviews
Rating 2 - Terrible. 10 out of 1000 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Matthew

Stayed 1 night in Oct 2025

8/10 Good

Justin

Stayed 1 night in Oct 2025

10/10 Excellent

Jacob

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I lived in Custer 51 years ago and it was a very nice place to stay while we revisited some old sites.
Stayed 3 nights in Oct 2025

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Geraldine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very comfortable. Love the outside view.
Stayed 1 night in Oct 2025

10/10 Excellent

suzanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
View of mountains from room was very nice. Used hot tub one night to relax from all day adventures. Beds very nice and firm
Stayed 3 nights in Oct 2025

6/10 Okay

Robert, Denver

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The lobby of this place is beautiful, the lobby receptionist was friendly, and at the room was pleasant and clean. Everyone was very pleasant and friendly - except for one person In the morning, neither coffee machine was working. That wasn't the problem. Things break. The problem is what happend next. I asked the woman that was taking care of the breakfast area if she could fix the machines. She didn't respond to me whatsoever, and all she did was to scowl, turn her back on me and walk away. Later, I tried again to get coffee, and the woman in line in front of me mentioned it to the woman. She just barked "It's working" and walked away. It definitely was not working, since it was filling the cup with a half cup of coffee and spraying the rest of the water on the counter that the machines were sitting on. I honbestly believe she may be one of the rudest people I've ever had any contact with, and I do not believe that woman should have a job where she interacts with the public. Moreover, I don't think that Holiday Inn should be hiring people like her.
Stayed 1 night in Oct 2025

10/10 Excellent

Michaella

Stayed 2 nights in Oct 2025

10/10 Excellent

Tracy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and quiet. Close to everything
Stayed 1 night in Oct 2025

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
All was fine
Stayed 1 night in Oct 2025

10/10 Excellent

Nancy

Custer is situated nicely between the number of day trips we took. The breakfast was excellent and the staff were busy refilling containers and helpful with a smile. The lady at the front desk on Wednesday, Thursday and Friday was very friendly. We really liked the layout of the room. Plenty of space for two suitcases and other bags.
Stayed 3 nights in Oct 2025

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location for parks.

Great location that is central to all activities in the area. Beds were comfortable and hotel was clean. Breakfast was edible but same thing every day got old after 5 days.
Custer State Park
Stayed 7 nights in Sep 2025

10/10 Excellent

Kolby P.

Stayed 2 nights in Sep 2025

6/10 Okay

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a barking dog in the parking lot 3 nights in a row. We told the front desk about it and they said it was across the street. It was in a gray Honda in the front parking lot. Nothing was done and I don't appreciate it. We won't be back.
Stayed 3 nights in Sep 2025

10/10 Excellent

Jennifer

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So glad they had one room to accommodate our family of 6.
Stayed 1 night in Sep 2025

8/10 Good

Theresa

Travelled with family
Liked: Amenities
Great location to Custer State Park. Great coffee. Tile floors in lobby, near elevators, pool area, and breakfast are were filthy. We stayed 3 nights and the same dirty spots were there each day. The floor is so sticky that you could hear the people’s shoes sticking to the floor as you ate breakfast. Not hard to improve or solve this problem. Make someone mop each day!
Stayed 2 nights in Sep 2025

10/10 Excellent

Twila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quiet Getaway

Check in was easy. My room was conveniently located. Staff was friendly and helpful. The room was very quiet and I had a restful stay. I would highly recommend this hotel.
Stayed 1 night in Sep 2025

10/10 Excellent

Chia Chen Cassie

Stayed 1 night in Sep 2025

10/10 Excellent

Sheri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Second visit

This is our second stay here. We enjoyed so much the balcony suite. The location is ideal for whatever site you want to visit in the Black Hills. The room was very spacious and comfortable. The breakfast is very good with a wide variety of options. I will stay here again in the future.
Stayed 4 nights in Sep 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was quick and easy. The desk personnel were friendly and helpful. Housekeeping did a great job.
Stayed 2 nights in Sep 2025

10/10 Excellent

Saralee R

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very helpful.
Stayed 1 night in Sep 2025

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Breakfast. Nice leisure areas. clean all around.
Stayed 2 nights in Sep 2025

6/10 Okay

Diane

Travelled with group
Liked: Amenities
I had to plunge the toilet in my room 5-10x a day. I was there for 6 days. The front desk just handed me the plunger and never offered to fix it.
Stayed 5 nights in Sep 2025

10/10 Excellent

James

Stayed 3 nights in Sep 2025

10/10 Excellent

Debbie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every staff member was very welcoming and just generally friendly.
Stayed 5 nights in Sep 2025