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Randolph House Hotel, Trademark Collection by Wyndham

3.0 star property

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Photo gallery for Randolph House Hotel, Trademark Collection by Wyndham

Exterior
Lobby
Dining
Lobby
Property amenity

Reviews

6.6 out of 10

Popular amenities

  • Breakfast included
  • Gym
  • 24/7 front desk
  • Pet-friendly

Explore the area

View in a map
441 Electronics Pkwy, Liverpool, NY, 13088
  • Place, Onondaga Lake Park
    ‪15 min walk‬
  • Place, Lake Onondaga
    ‪16 min walk‬
  • Place, Sainte Marie among the Iroquois
    ‪1 min drive‬
  • Airport, Syracuse, NY (SYR-Hancock Intl.)
    ‪6 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking | Hypo-allergenic bedding, down duvets, desk, laptop workspace

Room, 1 King Bed, Non Smoking

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking

Room, 2 Double Beds, Non Smoking | Hypo-allergenic bedding, down duvets, desk, laptop workspace

Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking | Hypo-allergenic bedding, down duvets, desk, laptop workspace

Deluxe Room, 1 King Bed, Non Smoking

  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Non Smoking

Deluxe Room, 2 Double Beds, Non Smoking | Hypo-allergenic bedding, down duvets, desk, laptop workspace

Deluxe Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

Suite, 1 Double Bed, Non Smoking (1 Bedroom, Parlor Suite)

  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed

View all photos for Room, 1 Double Bed, Mobility Accessible, Non Smoking (Bathtub Grab Bars)

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Room, 1 Double Bed, Mobility Accessible, Non Smoking (Bathtub Grab Bars)

  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 Double Bed, Hearing Accessible, Non Smoking (Bathtub Grab Bars)

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Room, 1 Double Bed, Hearing Accessible, Non Smoking (Bathtub Grab Bars)

  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 Double Bed, Mobility Accessible, Non Smoking (Roll-in Shower)

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Room, 1 Double Bed, Mobility Accessible, Non Smoking (Roll-in Shower)

  • Sleeps 2
  • 1 Double Bed

Similar properties

Lobby
Super 8 by Wyndham Liverpool/Syracuse North Airport
  • Free airport shuttle
  • Parking included
  • Free WiFi
  • Air conditioning
4.4 out of 5, Excellent, 3,145 reviews
The price is €67
includes taxes & fees
1 Dec - 2 Dec
Super 8 by Wyndham Liverpool/Syracuse North Airport

About this property

Randolph House Hotel, Trademark Collection by Wyndham

Suburban hotel with free breakfast and 24-hour fitness centre
A 24-hour fitness centre, a 24-hour business centre and a microwave in a common area are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a business centre, conference space and a 24-hour front desk are on-site. Housekeeping is available on request.
Randolph House Hotel, Trademark Collection by Wyndham offers 198 air-conditioned accommodations with a hairdryer and an iron/ironing board. Beds feature down duvets. A pillow menu is available. Premium cable televisions are provided. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Housekeeping is offered on request and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Randolph House Hotel, Trademark Collection by Wyndham, you'll be within walking distance of Hopkins Road County Park. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast served daily
  • Free Wi-Fi (speed: 25+ Mbps) and wired Internet
  • Free self-parking
  • Motorhome/coach/lorry parking available for a fee
  • Amenities include a 24-hour business centre, 3 meeting rooms and conference space
  • On-site recreation includes a 24-hour gym
  • Just a 5-minute drive from Destiny USA and 8 minutes from Syracuse University
  • Pets welcome for a fee
A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business centre and 3 meeting rooms. Free breakfast is available daily. Event space at this hotel measures 30000 square feet (2700 square metres) and includes conference space. A 24-hour fitness centre, a vending machine, and multilingual staff are also featured at the business-friendly Randolph House Hotel, Trademark Collection by Wyndham. Self parking is free.

This 3-star Liverpool hotel is smoke free.

Guests are served a free continental breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 10:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Free uncovered self parking on site
  • RV/bus/lorry parking (surcharge) on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:30 AM on weekends

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room cot
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Shared microwave
  • Vending machine

Guest services

  • Housekeeping (on request)
  • Multilingual staff
  • Wedding services

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • 30,000 square feet of conference space
  • Computer station

Outdoors

  • In a state park
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lever door handles
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 7 floors
  • Ballroom
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch TV with premium cable channels

Food and drink

  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Late check-in fee
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from September 24 2025 to December 15 2025 (dates subject to change):
  • Fitness facilities
  • Swimming pool
The following facilities are closed on Monday, Thursday, Friday, Saturday and Sunday:
  • Bar/lounge
  • Restaurant
  • Fitness facility
  • Indoor pool
The following facilities are closed on Tuesday and Wednesday:
  • Bar/lounge
  • Restaurant
  • Fitness facility
  • Indoor pool

Access methods

Staffed front desk

Pets

  • Pets: USD 25.00 per pet, per day (maximum USD 500.00 per stay)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.00 per day.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet, per day (maximum USD500.00 per stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 15.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn 37
Holiday Inn 37 Hotel
Holiday Inn 37 Hotel Syracuse-Liverpool-Exit
Holiday Inn Syracuse-Liverpool-Exit 37
Holiday Inn Syracuse-Liverpool-Exit 37 Hotel
Ramada by Wyndham Liverpool/Syracuse
Holiday Inn Syracuse Liverpool Exit 37
Trademark Collection by Wyndham Liverpool/Syracuse
Holiday Inn Syracuse Liverpool Exit 37 an IHG Hotel
Randolph House Hotel, Trademark Collection by Wyndham Hotel
Randolph House Hotel, Trademark Collection by Wyndham Liverpool

Reviews

Randolph House Hotel, Trademark Collection by Wyndham Reviews

6.6

7.0/10

Cleanliness

7.6/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

6.6/10

Eco-friendliness
Rating 10 - Excellent. 245 out of 1009 reviews
Rating 8 - Good. 228 out of 1009 reviews
Rating 6 - Okay. 200 out of 1009 reviews
Rating 4 - Poor. 166 out of 1009 reviews
Rating 2 - Terrible. 170 out of 1009 reviews

Reviews

10/10 Excellent

Thomas

Liked: Amenities
Nice
Stayed 1 night in Aug 2025

2/10 Terrible

Anita

Disliked: Cleanliness
I have never checked out of a hotel, prior to completing my stay! ABSOLUT
Stayed 1 night in Aug 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was awful. Not much there.....not even any coffee!
Stayed 1 night in Aug 2025

2/10 Terrible

Eileen

Business traveller
Disliked: Staff & service, room comfort

One of the worst hotels I ever stayed at.

Stayed 2 nights in Aug 2025

6/10 Okay

Mylene

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Run down hotel. Needs TLC People were super nice though!! If you’re on a budget it’s not bad Came w a breakfast but I didn’t try it bc I had to go.
Stayed 1 night in Aug 2025

4/10 Poor

Genesis Grace

Travelled with family
Disliked: Amenities, property conditions & facilities
We come to Syracuse often and this was by far, not an ideal place to stay. Let me begin by saying the staff is very nice, every person on staff we encountered was friendly. The hotel amenities are much to be desired. Rooms are not standard with microwave, fridge, or coffee maker. The bathroom was designed in a most inconvenient manner, with the toilet angled to make room for the door to open and close. This is not an ideal situation for someone with a larger stature. The air conditioner in the room was not working, there was a portable ac unit in leu. One of the reasons for choosing to stay was the pool. It was not updated in their website they were undergoing renovations and the pool is closed. Our room was not tuned down which left us without toilet paper. Granted any requests from the front desk were dealt with expeditiously, however, the garbage was needing to be emptied. The map in the room did not display locations for the ice machine, fitness center, or pool. The hot breakfast seemed to be only Available during the weekdays. Breakfast ran from 7a-10am. The options were quite nice, scrambled eggs, bacon, skillet potatoes, pancakes, along with bagels, toast, cereals, pop tarts, and fruit. Refilling the hot breakfast buffet was not efficient. Leaving people coming down after 8:30 with mostly cold breakfast options. Three out of the four were refilled past 9:30 and the bacon was not refilled at all. The weekends, there are not hot breakfast option.
Stayed 3 nights in Aug 2025

8/10 Good

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Tikera

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Stayed 1 night in Aug 2025

10/10 Excellent

katherine

Travelled with group
Liked: Staff & service
I stayed for one night, bed was comfortable, it was quite. I would stay again.
Stayed 1 night in Aug 2025

6/10 Okay

Lisa

Travelled with family
Disliked: Amenities, property conditions & facilities
Paid for 2 queen beds, given 2 full/double beds. Poor WiFi and cell service. Poor breakfast presentation and food supply - not enough for all guests
Stayed 2 nights in Aug 2025

4/10 Poor

Michael

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Place is very old…Lobby is nice, goes down hill from there…rooms are old, tv doesn’t get local channels, door doesn’t close unless you slam it hard, heat does not work, bathtub drain did not drain properly so had to be quick if you take a shower…bathroom is small and cramped…in summary if you can afford to stay elsewhere…do it
Stayed 2 nights in Aug 2025

2/10 Terrible

Alisha

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very Disappointing Stay

We stayed here while dropping our son off at college, and unfortunately this was one of the worst hotel experiences we’ve had. When we arrived, we discovered there was no hot water. It wasn’t restored until the following day after 4 p.m., which made things very uncomfortable for my family. Later during our stay, the building lost power overnight, leaving us without air conditioning and making it hard to sleep. On top of that, the internet service was extremely poor — we had to rely on our own mobile hotspot because the hotel Wi-Fi was unusable. Even basic service was lacking: when we needed towels, we couldn’t reach anyone by phone and I had to go down to the lobby and wait just to get some. For the price we paid, we expected a much higher standard. Reliable hot water, working AC, functioning internet, and timely guest service are the bare minimum. Sadly, this stay fell well below those expectations, and it was disappointing to put my family through such an experience.
Stayed 4 nights in Aug 2025

8/10 Good

Seth

Liked: Staff & service, property conditions & facilities, room comfort
Lobby was not cleaned from previous day, very messy
Stayed 2 nights in Aug 2025

10/10 Excellent

Coral

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

4/10 Poor

Dylan

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The sink was clogged and leaked underneath. Did not get the room cleaned once. Why we were there when we asked why they said we needed to ask for it never heard of that as long as the sign that says, Do Not Disturb is not on the door you're supposed to clean the room, and there's a sign that says, could you do a service to the room? They didn't read the sign obviously. Because they still didn't clean the room. We had three rooms booked with this hotel.Me and my family and all of us had a terrible stay
Stayed 3 nights in Aug 2025

4/10 Poor

Kaitlyn

Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I am hoping it will be resolved but I was doubled charged. Very nosey in the second floor and overhead another customer wanting to see the rooms and the front desk stated the issues was only on the 2nd and 4th floor.
Stayed 2 nights in Aug 2025

2/10 Terrible

Jalisa

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities
When i first got there my toilet seat was broken , i reported it as soon as i got there then again the next morning. I asked for sheets and blankets 2 days ago and never received them . I asked for a wheelchair they said they didnt have one and the day before we had used it . This is a horrible place to stay with very lazy staff . The MANAGER said she couldnt leave the desk to get new blankets and sheets due to a security policy but there was another person there . Also they've left the desk unattended before to go out to the parking lot to smoke.
Stayed 3 nights in Aug 2025

10/10 Excellent

Lorraine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great - not modern but very clean and comfortable - perfect for a nights stay to enjoy surrounding activities!
Stayed 1 night in Aug 2025

6/10 Okay

Katie, Kanata

Liked: Cleanliness, staff & service
I think they're doing their best in a facility that is in rather desperate need of some repair and upgrade. If WiFi is important to you, don't stay there! The signal was so weak I couldn't even connect.
Stayed 1 night in Aug 2025

6/10 Okay

Leona

Travelled with family
Disliked: Property conditions & facilities
The shower ceiling was leaking. I reported it but nothing was done. I do have videos of it.
Stayed 1 night in Aug 2025

2/10 Terrible

Seema

Travelled with family
Stayed 2 nights in Aug 2025

8/10 Good

Alyssa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

So good!

Super nice staff! They were doing some work in the hotel early in the morning which wasn’t ideal but still a great stay.
Stayed 1 night in Aug 2025

2/10 Terrible

Peggy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There was little to no hot water and no coffee pot in the room and when inquired at front desk they said it would be ready around 6. That doesnt help if you have to leave at 530 to catch a flight.
Stayed 1 night in Aug 2025

2/10 Terrible

James

Liked: Staff & service
Stayed 1 night in Aug 2025

10/10 Excellent

Melisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute dog at reception desk
Stayed 1 night in Aug 2025