6/10 Okay
Shannon B.
7 Aug 2025
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Avoid this hotel
I stayed here for three nights on a solo visit to friends who live in the area. Although I frequently visit the Lowell region, I will not return to this hotel. The building is shabby, with many scuff marks along the hallways and broken door handles, and worn furniture in the room, etc. When I arrived, the room with the ice machine was blocked off because it flooded. My room was not cleaned well (as you can see in the photos) and the bathroom was pitiful: the sink's water pressure was a dribble and the shower's faucet was broken, causing me to cut myself. Additionally, the large parking lot appears to be used for various nefarious purposes after dark; I was given a parking pass for my car, but when I returned to the hotel at 10 PM, I saw many random cars with their engines running around the area. The next morning, a staff member appeared to be sleeping in her car before or after her shift (and let me just say, I'm sorry that is her situation). The breakfast is wildy overpriced -- $13 for a microwaved egg sandwich. I appreciate that the service was friendly enough so I contacted both the property and Hotels.com for a refund instead of posting something. The hotel refused to grant it. This honest review is the result. It's a bad hotel, y'all, avoid.
Shannon B.
Stayed 3 nights in Jul 2025