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Towneplace Suites By Marriott

3.0 star property

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Photo gallery for Towneplace Suites By Marriott

Premium bedding, pillow-top beds, desk, blackout curtains
Free daily buffet breakfast
Exterior
Property amenity
Property amenity

Reviews

7.8 out of 10
Good

Popular amenities

  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Business services

Explore the area

View in a map
5310 West Loop 289, Lubbock, TX, 79424
  • Place, South Plains Mall
    ‪14 min walk‬
  • Place, Lubbock Premiere Cinema
    ‪14 min walk‬
  • Place, West End Center
    ‪2 min drive‬
  • Airport, Lubbock, TX (LBB-Preston Smith Intl.)
    ‪14 min drive‬

Room options

View all photos for Suite, 2 Bedrooms

Suite, 2 Bedrooms | Premium bedding, pillow-top beds, desk, blackout curtains

Suite, 2 Bedrooms

  • City view
  • 56 sq m
  • Sleeps 6
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Studio, 1 Queen Bed

Studio, 1 Queen Bed | Premium bedding, pillow-top beds, desk, blackout curtains

Studio, 1 Queen Bed

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Studio, 1 Queen Bed with Sofa bed (No View)

Studio, 1 Queen Bed with Sofa bed (No View) | Premium bedding, pillow-top beds, desk, blackout curtains

Studio, 1 Queen Bed with Sofa bed (No View)

  • City view
  • 41 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom, Non Smoking

Premium bedding, pillow-top beds, desk, blackout curtains

Suite, 1 Bedroom, Non Smoking

  • Sleeps 4
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Studio, 1 King Bed, Non Smoking

Premium bedding, pillow-top beds, desk, blackout curtains

Studio, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Studio, 2 Queen Beds

Studio, 2 Queen Beds | Premium bedding, pillow-top beds, desk, blackout curtains

Studio, 2 Queen Beds

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 34 sq m
  • Sleeps 5
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Studio, 1 Queen Bed

Premium bedding, pillow-top beds, desk, blackout curtains

Studio, 1 Queen Bed

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

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About this property

Towneplace Suites By Marriott

Along with a snack bar/deli, this hotel has coffee/tea in a common area and a business centre. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, laundry facilities and a 24-hour front desk are on-site. Change of towels is available on request
Towneplace Suites By Marriott offers 88 accommodations with coffee/tea makers and designer toiletries. This accommodation is furnished with double sofa beds. Pillowtop beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels. Accommodation at this 3-star hotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Lubbock hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested.

Our customers tell us that they enjoy the overall property condition at Towneplace Suites By Marriott. During your stay, you'll be within walking distance of Ballet Lubbock. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Amenities include free newspapers in reception, a front desk safe and a business centre
  • 7 minutes by car from Texas Tech University and 9 minutes from University Medical Center
  • Cats and dogs welcome for a fee
There's a snack bar/deli on site. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. You'll find a business centre on site. A library, barbecue grills, and multilingual staff are also featured at the business-friendly Towneplace Suites By Marriott. Self parking is free.

Smoking is allowed in designated areas at this 3-star Lubbock hotel.

Guests are served a free buffet breakfast daily from 6:30 AM to 9 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9 AM
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Library
  • TV in common areas

Family friendly

  • Free rollaway/extra bed
  • Grocery/convenience store
  • In-room cot
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room sofa bed
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Multilingual staff

Business services

  • Business centre
  • Computer station

Outdoors

  • Barbecue grill

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in bathtub
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual fire alarm
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • Built in 2003
  • Comprehensive recycling policy
  • Designated smoking areas
  • No plastic coffee stirrers
  • No plastic drinking straws

Room amenities

Bedroom

  • Blackout drapes
  • Double sofa bed
  • Free cot
  • Free rollaway/extra bed
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Microwave

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 4 AM
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 150.00 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 35 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 20.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 150.00 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Alcohol isn't served at Towneplace Suites By Marriott.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Towneplace Suites Marriott Hotel Lubbock
Towneplace Suites Marriott Lubbock
Lubbock Towneplace Suites By Marriott Hotel
Towneplace Suites Marriott Hotel Lubbock
Towneplace Suites Marriott Lubbock
Hotel Towneplace Suites By Marriott Lubbock
Towneplace Suites By Marriott Lubbock
Towneplace Suites Marriott Hotel
Towneplace Suites Marriott
Hotel Towneplace Suites By Marriott
Towneplace Suites Marriott
Towneplace Suites By Marriott Hotel
Towneplace Suites By Marriott Lubbock
Towneplace Suites By Marriott Hotel Lubbock

Towneplace Suites By Marriott Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 120 out of 296 reviews
Rating 8 - Good. 84 out of 296 reviews
Rating 6 - Okay. 42 out of 296 reviews
Rating 4 - Poor. 22 out of 296 reviews
Rating 2 - Terrible. 28 out of 296 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

6.8/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

WENDY

Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay !
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Zayda

Liked: Cleanliness, staff & service, amenities
Very courteous staff and the room was spotless. 2 bedroom suite had great space
Stayed 1 night in Feb 2026
Verified

6/10 Okay

Barbara

Liked: Cleanliness, staff & service, amenities
Yes room was nice only thing was awaken from my sleep by firealarm
Stayed 1 night in Feb 2026
Verified

6/10 Okay

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel room was clean , breakfast could have been better . The room I booked was not the room I received
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome stay
Stayed 3 nights in Jun 2025
Verified

8/10 Good

carol

Liked: Cleanliness, property conditions & facilities
Afternoon and evening staff were great! The morning person seemed busy telling all her problems to the woman cleaning up the breakfast area. Truly unprofessional.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
pool and gym weren't open but otherwise was a great stay
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recommend

Clean, comfortable and the staff was top tier! Will definitely stay here again!
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Christy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This newly renovated property was so nice! I thought I was at a condo with the two bedroom suite! It had two bedrooms, a living room, and kitchen. The kitchen had a big fridge and was stocked with dishes like a condo would be. It really reminded me of the Wyndham resorts I stay at with my timeshare! I highly recommend this place. Oh and breakfast was great (sausage, waffles, bagels, muffins, and more).
Stayed 1 night in Jul 2025
Verified

2/10 Terrible

Rosie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this property back in February for graduation weekend. I made 5 reservations for this property. The beginning of the month I needed to make a change to one of the reservations and left several messages. My daughter lives in Lubbock and find out the property was closed for renovations. It would have been a total disaster if we had arrived to lodging on Friday. A family of 16 individuals with no place to stay. I did not receive any calls or information that the property was closed until further noticed. I left message with regional office and still no communication. Very disappointed.
Stayed 3 nights in Aug 2022
Verified

2/10 Terrible

Gary

Disliked: Cleanliness, amenities, property conditions & facilities
This hotel has several problems. (1) The staff wasn't willing to let us in a half hour before check-in, even though other people right after us, before check-in, were able to check in. (2) The breakfast was really poor quality. We even heard the check-in clerk at the time telling another worker that she couldn't wait to get another job. (3) Housecleaning tried to bust our door down without a single knock to clean at 9 AM. They almost busted the latch that was on our side of the door. They ignored the do not disturb sign on the door. Worse, about 45 minutes later, a second person knocked and asked to houseclean. At least, they knocked. Must of 'heard' me talking to the last person. (4) The heater/AC did not work. You either froze or sweated to death, constantly on. (5) When we were allowed to check-in they told us all they had were first floor vacancy which was apparently a lie, since later that night, there were only 3-4 cars in the parking lot. (6) They had no bar soap available to wash your hands. Even at the desk, they had none available. They told us to use dish soap. A good hotel would have found an empty room and got some. But, hey the toilet worked and we had toilet paper. But, we were not impressed with the service, the hotel, or the room. Suggest you don't go there, until something improves in their management. The owners of Marriott wouldn't be impressed with this location if they went thru what we went through.
Stayed 1 night in Nov 2025
Verified

6/10 Okay

Linda

Dishes in the cupboard were not clean and the ice machine was broken. The quality was disappointing, although the beds were comfortable.
Stayed 1 night in Apr 2022
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

Horrible stay

I room was not cleaned. There was trash in the kitchen and bathroom trash can that had not been cleaned from before and there was hair on the towel ( long black ) and hair on the bed sheets. No coffee cups and no sugar so I had to go to the front desk area to get these items. Will never stay at this location again and would like a refund.
Stayed 1 night in Mar 2022
Verified

4/10 Poor

Margaret

Disliked: Cleanliness, property conditions & facilities
Very run down, dirty and highway noise is constant.
Stayed 2 nights in Feb 2022
Verified

6/10 Okay

Amy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Leftover food?

The room had a small kitchen, which still included the leftover food from previous guests. The bathroom had cleanliness issues, including mold in each corner of the shower… stains on the wall and doorframe. I felt the bed itself was clean. When I would have complained on property, another guest was already there yelling at the poor front desk clerk about needing another room, since the first 2 they had were dirty. I was checking out the next day, so not worth standing in line to complain. The staff that I did interact with at the front desk were both very nice
Stayed 2 nights in Oct 2021
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a dump. It’s so dirty - we had to shower there because we were heading to an event but didn’t sleep there it was so gross. I took pictures and sent them to Marriott. They should not let a property like this represent their name. We always stay at Marriott but since we have not heard anything back from them we may start staying at Hilton’s.
Stayed 1 night in Jun 2021
Verified

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities
The hotel did not have sheets for the sofas. We rented two rooms and found that the sofas were in bad conditions. We called management to ask for sheets for the sofas and were told they did not have any. Not a pleasant experience at all. We had rain and water came in the room. Never found out where it was coming from.
Stayed 2 nights in May 2021
Verified

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There was roaches and was very mugging in the lobby.
Stayed 1 night in Jun 2021
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
This property is filthy and in poor repair. The property manager didn't seem to care that her rooms weren't clean and that it took over 3 hours past check in time for us to get a room. They also changed our reservation without consent, so we were downgraded from a suite just to a regular double bed room. This place used to be beautiful, but it is trash now.
Stayed 2 nights in Apr 2021
Verified

2/10 Terrible

Terry

Disliked: Cleanliness, property conditions & facilities, room comfort
The room was not in good shape the bed was broken there was mold in the shower there were stains on the couch carpet and curtains the pull out was disgusting. The exit door was Broken and the broken handle was used to prop the exit door open. Frankly it was disgusting
Stayed 2 nights in Apr 2021
Verified

2/10 Terrible

Mark

Disliked: Cleanliness, amenities, property conditions & facilities
First, i was given the wrong room. I had to pay $40 extra for the correct room. In the new room, the floors were really dirty, no toilet paper, no silver ware, dirty pans and glasses, one of the beds had a big stain on the sheet. The walls, doors and cabinets were brown with hand smudges and the livingroom furniture had tears and stains. Carpet was not vacuumed and dishwasher had old smelly food all in the bottom. In the laundry room, i had to ruin the only working dryer 3 times and it still didn't dry the small load of clothes i washed. Very disappointed in my stay!
Stayed 2 nights in Dec 2020
Verified

2/10 Terrible

Ian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Avoid!

First room smelled like an ash tray. Not clean, hotel is run down, pool wasn't working, Just a pretty crappy hotel. Book somewhere else.
Stayed 2 nights in Aug 2020
Verified

2/10 Terrible

heath

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Still waiting.

Did not get to stay as the credit card machine didn't work. Hotel wanted written copy of my credit card number to keep at from desk. I prepaid for 2 nights and asked if I could come back in morning to give credit card number. They said I could not and I said I wasnt writing it down for everyone to see. Hotel then refused me service. Still waiting on credit card refund from Hotels.com.
Stayed 2 nights in Aug 2020
Verified

2/10 Terrible

Chrysta

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

ave our room away

We paid for our room and got a call saying they gave our room away and had no more rooms for us
Stayed 1 night in Aug 2020
Verified

4/10 Poor

Traveler3g

Disliked: Staff & service
First room we were given reeked of smoke. Informed the lady at the front desk and she said they are all nonsmoking rooms. She did issue another room. This room the carpet was wet and there appeared to be black mold in several places around the bathtub. The hotel is in need of a good handyman. Otherwise the room was great, clean and the AC worked great. Bed was comfortable.
Stayed 1 night in Jul 2020

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