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Hotel Regina

4.0 star property
VIP Access

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Photo gallery for Hotel Regina

Daily buffet breakfast (EUR 25 per person)
Junior Suite (Interior) | 1 bedroom, hypo-allergenic bedding, down duvets, Select Comfort beds
Property entrance
Suite Exterior (Aduana) | Living area | Flat-screen TV
Luxury Penthouse, Hot Tub (Terrace) | 1 bedroom, hypo-allergenic bedding, down duvets, Select Comfort beds

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Bar
  • Gym
  • Room service
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Alcala 19, Madrid, Madrid, 28014
  • Gran Via
    ‪2 min walk‬
  • Puerta del Sol
    ‪3 min walk‬
  • Plaza Mayor
    ‪11 min walk‬
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪15 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Junior Suite (Alcalá)

Junior Suite (Alcalá) | 1 bedroom, hypo-allergenic bedding, down duvets, Select Comfort beds

Junior Suite (Alcalá)

9.6 out of 10
Exceptional
(13 reviews)
  • 35 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 2 Large Single Beds and 2 Large Single Sofa Beds

View all photos for Superior Room, 2 Bedrooms, Connecting Rooms (Interior)

Superior Room, 2 Bedrooms, Connecting Rooms (Interior) | 1 bedroom, hypo-allergenic bedding, down duvets, Select Comfort beds

Superior Room, 2 Bedrooms, Connecting Rooms (Interior)

9.4 out of 10
Exceptional
(6 reviews)
  • 50 sq m
  • 2 bedrooms
  • Sleeps 4
  • 4 Large Single Beds

View all photos for Deluxe Room (Alcalá)

Deluxe Room (Alcalá) | 1 bedroom, hypo-allergenic bedding, down duvets, Select Comfort beds

Deluxe Room (Alcalá)

9.6 out of 10
Exceptional
(27 reviews)
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Luxury Penthouse, Hot Tub (Terrace)

Luxury Penthouse, Hot Tub (Terrace) | 1 bedroom, hypo-allergenic bedding, down duvets, Select Comfort beds

Luxury Penthouse, Hot Tub (Terrace)

8.0 out of 10
Very good
(1 review)
  • 65 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Exterior (Aduana)

Suite Exterior (Aduana) | 1 bedroom, hypo-allergenic bedding, down duvets, Select Comfort beds

Suite Exterior (Aduana)

10.0 out of 10
Exceptional
(3 reviews)
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Large Single Sofa Beds

View all photos for Superior Double Room (Interior)

1 bedroom, hypo-allergenic bedding, down duvets, Select Comfort beds

Superior Double Room (Interior)

9.4 out of 10
Exceptional
(67 reviews)
  • 25 sq m
  • Sleeps 2
  • 2 Large Single Beds OR 1 Queen Bed

View all photos for Superior Double Room (Aduana)

1 bedroom, hypo-allergenic bedding, down duvets, Select Comfort beds

Superior Double Room (Aduana)

  • 25 sq m
  • Sleeps 2
  • 2 Large Single Beds OR 1 Queen Bed

View all photos for Standard Double Room (Interior)

Standard Double Room (Interior) | 1 bedroom, hypo-allergenic bedding, down duvets, Select Comfort beds

Standard Double Room (Interior)

9.8 out of 10
Exceptional
(107 reviews)
  • 20 sq m
  • Sleeps 2
  • 2 Large Single Beds OR 1 Queen Bed

View all photos for Penthouse, Hot Tub (Terrace)

Penthouse, Hot Tub (Terrace) | 1 bedroom, hypo-allergenic bedding, down duvets, Select Comfort beds

Penthouse, Hot Tub (Terrace)

10.0 out of 10
Exceptional
(3 reviews)
  • 40 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room (Aduana)

1 bedroom, hypo-allergenic bedding, down duvets, Select Comfort beds

Double Room (Aduana)

9.2 out of 10
Wonderful
(11 reviews)
  • 20 sq m
  • Sleeps 2
  • 2 Large Single Beds OR 1 Queen Bed

View all photos for Penthouse, Terrace

1 bedroom, hypo-allergenic bedding, down duvets, Select Comfort beds

Penthouse, Terrace

9.6 out of 10
Exceptional
(5 reviews)
  • 45 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Single Room (Interior)

Single Room (Interior) | 1 bedroom, hypo-allergenic bedding, down duvets, Select Comfort beds

Single Room (Interior)

9.4 out of 10
Exceptional
(56 reviews)
  • 15 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Junior Suite (Interior)

Junior Suite (Interior) | 1 bedroom, hypo-allergenic bedding, down duvets, Select Comfort beds

Junior Suite (Interior)

9.8 out of 10
Exceptional
(20 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Single Beds and 1 Large Single Sofa Bed

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About this property

Hotel Regina

Central Madrid hotel connected to the convention centre, a quick walk to Gran Via
Along with a restaurant, this smoke-free hotel has a 24-hour fitness centre and a bar/lounge. WiFi in public areas is free. Additionally, a snack bar/deli, a coffee shop/cafe and concierge services are on-site.
Hotel Regina offers 175 accommodations with minibars and a safe. Select Comfort beds feature down duvets. A pillow menu is available. Flat-screen televisions come with satellite channels. Bathrooms include designer toiletries, bidets, complimentary toiletries and hairdryers.

This Madrid hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Hotel Regina. During your stay, you'll be connected to the convention centre and just a quick walk from Gran Via. You'll find features such as free WiFi in public areas, plus a restaurant and a 24-hour gym.
  • Free WiFi
  • Enjoy Mediterranean cuisine while dining at Caramba
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym
  • Guests really like the accommodation for the overall comfort and cleanliness
  • Just a 3-minute walk from Gran Via and 4 minutes on foot from Puerta del Sol
  • Airport and shopping centre shuttle service available for a fee
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. An airport shuttle (available 24 hours) and a shopping centre shuttle are available for a fee. A 24-hour fitness centre, tour/ticket assistance, and concierge services are also featured at the business-friendly Hotel Regina. The hotel can provide limo/town car service and wedding services. A complete renovation of Hotel Regina was completed in January 2020.

This 4-star Madrid hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 11:00 AM and at the weekend from 7:00 AM to 11:30 AM.
Caramba – This restaurant specialises in Mediterranean cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English, French, German, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • 24-hour offsite parking (EUR 36 per day)
  • Street parking available
  • 24-hour return airport shuttle on request for a surcharge
  • Shopping centre shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 7:00 AM to 11:30 AM on weekends; EUR 25 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Caramba

Things to do

  • 24-hour gym
  • Hot tub

Family friendly

  • Art supplies
  • Baby bath
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Grab bar in shower
  • Handrails in stairways (100 centimetre high)
  • Hardwood flooring in room
  • Lift (85 centimetre wide door)
  • Low-height counter and sink (75 centimetre high)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (115 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 7 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 1928
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Reception hall
  • Renovated entire property - January 2020
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Select Comfort mattress

Bathroom

  • Bidet
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Champagne service
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 25 per person
  • Airport shuttle fee: EUR 75 per vehicle (return, maximum occupancy 7)
  • Nearby parking fee: EUR 36 per day(164 ft away; open 24 hours)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards, debit cards and cash
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Hotel Regina offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 48 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Regina Hotel Madrid
Regina Madrid
Hotel Regina Madrid
Hotel Regina Hotel
Hotel Regina Madrid
Hotel Regina Hotel Madrid

Hotel Regina Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 1774 out of 2054 reviews
Rating 8 - Good. 209 out of 2054 reviews
Rating 6 - Okay. 41 out of 2054 reviews
Rating 4 - Poor. 17 out of 2054 reviews
Rating 2 - Terrible. 13 out of 2054 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay here - it is 5* quality with 10* service

Hotel Regina is a top-notch hotel. Every request we made was executed quickly and perfectly (airport transfers, tour requests), questions about surroundings and landmarks). The front desk staff were professional and kind. The hotel is situated close to important squares and monuments in the city center. Recommend this property with the highest rating possible. It was also immaculately clean in all areas.
Stayed 3 nights in May 2025

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar muy recomendable y muy buen trato de las chicas de la recepción. La comida en el desayuno a otro nivel. Lo recomiendo
Stayed 1 night in May 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Madrid

Excellent location & Great services
Stayed 4 nights in May 2025

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in Madrid. Best location for first time visitors. You are walking distance to all tourist attractions as well as shops, malls and restaurants. Upscale, clean and modern. Best breakfast ever and very friendly professional staff. Walking distance to metro for those who need it, however the location is so ideal you may not even use the metro.
Stayed 2 nights in May 2025

6/10 Okay

Martha

Travelled with family
Disliked: Staff & service
The staff were extremely young and had limited English skills. Phone in room did not work so limited ability to communicate. NO RUNNING WATER in bathroom at night. Room service was provided by a 3rd party service and was terrible.
Stayed 2 nights in May 2025

10/10 Excellent

Joseph, Coquille

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and helpful Excellent facility and in a very good area Would recommend!!
Stayed 1 night in May 2025

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful
Stayed 2 nights in May 2025

10/10 Excellent

David

Stayed 3 nights in May 2025

8/10 Good

Itziar

Stayed 1 night in May 2025

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

6/10 Okay

Ana

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
We reserved 5 nights and our issue was the AC not cooling and was never resolved. We brought it up 4 times, they said they fixed it but they did not. Main thing you look for is a clean comfortsble hotel to have a good rest. It was spotless, great bed but the heat situation was intolerable. We would wake up sweating. We asked for a mgr and all we got was an apology notice offering a complimentary meal at a restaurant anexed to the hotel which they appear to co own. The employees were a delight, they were extremely attentive, breakfast vas vey good. We just can’t understand why was the AC situation not addressed properly. This is supposed to be an above 9 rating hotel, higher priced so I felt cheated by the lack of resolution.
Stayed 5 nights in May 2025

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location beautiful hotel
Stayed 3 nights in Apr 2025

10/10 Excellent

Rodrigo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely appointed, good furnishings, small rooms, large buffet breakfast. Location is great if you want to be in the heart of Madrid.
Stayed 3 nights in May 2025

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern, luxurious and very cozy hotel amazingly located for anyone visiting Madrid, especially for the first time. Walking distance to shops, Km Zero, restaurants and Retiro Park as well as Prado and Reina Sofia Museums, Puerta Alcala. The staff is super friendly and very professional. Always ready to assist and give suggestions/recommendations. Housekeeping is impeccable and flexible with your needs. We stayed in the Penthouse suite with jacuzzi and enjoyed every moment in a high quality building with excellent amenities. Best breakfast buffet ever!! There is a great restaurant inside the hotel if you don’t feel like going out. Super clean with a nice calm classy atmosphere. You can’t go wrong. I will always stay here when in Madrid. Highly recommended!!
Stayed 6 nights in May 2025

10/10 Excellent

Alina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay!
Stayed 2 nights in May 2025

10/10 Excellent

Jas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is amazing. The breakfast buffet is a must add to the stay. Staff is friendly and the location is the best.
Stayed 3 nights in May 2025

10/10 Excellent

Ibis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second time at this Hotel everyone are very friendly I went with my mom to celebrate her 80 birthday and they acomódate us at the same floor .I only disappoint with the breakfast i think they can do better for the price is been charged. The room cleaning lady she was fantastic and everyone at the Hotel so friendly .
Stayed 6 nights in May 2025

10/10 Excellent

Carolyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Regina is a wonderful place to stay. The staff was very attentive and helpful. I would definitely return!
Stayed 10 nights in Apr 2025

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean with GREAT bkfst buffet and convenient to major tourist areas. Wonderful stay. Staff was GREAT!!!
Stayed 6 nights in Apr 2025

10/10 Excellent

Ghayth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay close to all the activities within walking distance from mini shopping areas clean friendly staff
Stayed 2 nights in Apr 2025

6/10 Okay

Dawn

Stayed 2 nights in May 2025

10/10 Excellent

Kenny, Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location, exceptional employees, great services, one of the best hotels I've stayed at. Loved my week in there. I will definitely go back. I highly recommend it.
Stayed 5 nights in May 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel Regina is in the perfect location of the city with easy access to all of the sites, neighborhoods, plentiful dining options, between the city center for the tourists and local hot spots. Safe, easy access to transportation, quiet, comfortable clean rooms, wonderful breakfast and the staff was incredible.
Stayed 4 nights in May 2025