6/10 Okay
Paul
Travelled with family
18 Feb 2025
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An Okay Stay - Pros and Cons
Mixed feelings about our stay. We booked a room for 4 (one bedroom king with sleeper sofa), but when we arrived we found there was only enough sleeping space for 3 (a king with a twin pullout). We were told by the check-in desk that this was Hotels.com’s fault and that they had no other rooms. They provided a cot but it did overcrowd the room. This seems specious- the hotel shouldn’t allow bookings for 4 if the room only accommodates 3. The room was also what felt like a mile away from the check-in desk in a wing above the garage- you have to traverse a series of hallways (think Severance for those who have watched that show) and then have to climb stairs so not accessible for those with strollers or wheelchairs. The hallways are not heated, making the walk back to the room a nightmare with small wet children who have just exited the pool. However, we will say the pool was great, the beds were comfortable, and the food at the restaurant was good. The bartender Frank is an absolute gem and made us feel very welcome and taken care of. Extra stars just for meeting him and other friendly folks from around town.
Paul
Stayed 1 night in Feb 2025