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Rako Hananoi Hotel

3.0 star property

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Photo gallery for Rako Hananoi Hotel

Hot springs
Exterior
Restaurant
Hot springs
Exterior

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • 24/7 front desk
  • Laundry
  • Housekeeping
  • Air conditioning
  • Parking included

Explore the area

View in a map
2-1200-3 Takashima, Suwa, Nagano-ken , 392-0022
  • Place, Lake Suwa
    ‪1 min walk‬
  • Place, Suwashi Kohan Park
    ‪10 min walk‬
  • Place, Tateishi Park
    ‪4 min drive‬

Room options

View all photos for Twin Room

Twin Room | Desk, laptop workspace, free WiFi, bed sheets

Twin Room

  • 25 sq m
  • Mountain view
  • Sleeps 2
  • 2 Single Beds

View all photos for Japanese-Style Room - Non-Smoking

Japanese-Style Room - Non-Smoking | Desk, laptop workspace, free WiFi, bed sheets

Japanese-Style Room - Non-Smoking

  • 40 sq m
  • Sleeps 5
  • 5 Single Futons

View all photos for Standard Single Room - Non-Smoking

Standard Single Room - Non-Smoking | Desk, laptop workspace, free WiFi, bed sheets

Standard Single Room - Non-Smoking

7.0 out of 10
Good
(2 reviews)
  • 15 sq m
  • Sleeps 1
  • 1 Single Bed

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About this property

Rako Hananoi Hotel

Hotel with free parking, steps from Lake Suwa
A restaurant, a bar/lounge and a snack bar/deli are available at this hotel. Free WiFi in public areas is provided, as well as free self parking, free train station pick-up and a free manager's reception. Other amenities include a coffee shop/cafe, coffee/tea in a common area and a microwave in a common area.
Rako Hananoi Hotel offers 155 accommodations with complimentary slippers and a hairdryer. 26-inch LCD televisions come with digital channels. Bathrooms include a combined bath/shower unit with a deep soaking bath, bidets, toilets with an electronic bidet and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Private bath/onsen services include an indoor private onsen (in communal space) and an outdoor private onsen (in communal space). Public bath/onsen services include an indoor mineral hot spring (onsen) and yukata (Japanese robe). These services feature separate men's and women's areas. There are hot springs on site.
During your stay at Rako Hananoi Hotel, you're just a quick walk from Lake Suwa. Enjoy features like free WiFi in public areas, free self-parking and free train pick-up service.
  • Free WiFi
  • Free self-parking
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Services include dry cleaning/laundry, a porter and luggage storage
  • On-site recreation includes hot springs and bicycles to rent
  • Steps from Lake Suwa and 11 minutes on foot from Takashima Castle
  • Free train station pick-up and train station drop-off shuttle service
Rako Hananoi Hotel offers its guests hot springs. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. WiFi is free in public spaces.

A terrace, a vending machine, and multilingual staff are also featured at Rako Hananoi Hotel. A train station pick-up shuttle and A train station drop-off shuttle are free. Self parking is free.

Smoking is allowed in designated areas at this 3-star Suwa hotel.

The hotel hosts a free manager's reception daily.
Rako Hananoi Hotel has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free train station pick-up shuttle from 2:30 PM to 5:30 PM
  • Train station shuttle at scheduled times, on request
  • Free train station drop-off
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Hot springs
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Outdoors

  • Terrace

Spa

  • Hot springs
  • Private indoor onsen (mineral springs) in communal space
  • Private outdoor onsen (mineral springs) in communal space
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

More

  • 12 floors
  • 2 buildings
  • Ballroom
  • Banquet hall
  • Built in 1992
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Children's slippers
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 26-inch LCD TV with digital channels

Food and drink

  • Electric kettle
  • Refrigerator
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the train station; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Guests booked in Half Board rates must check-in by 7 PM to receive dinner.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 3 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Rako Hananoi Hotel offers transfers from the train station. Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for private bath/onsen. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.

Property is also known as

Rako Hananoi Hotel Suwa
Rako Hananoi Suwa
Rako Hananoi
Rako Hananoi Hotel Suwa
Rako Hananoi Hotel Hotel
Rako Hananoi Hotel Hotel Suwa

Reviews

Rako Hananoi Hotel Reviews

7.6

Good

6.8/10

Cleanliness

7.0/10

Staff & service

8.0/10

Amenities

6.4/10

Property conditions & facilities

7.8/10

Eco-friendliness
Rating 10 - Excellent. 4 out of 23 reviews
Rating 8 - Good. 11 out of 23 reviews
Rating 6 - Okay. 5 out of 23 reviews
Rating 4 - Poor. 1 out of 23 reviews
Rating 2 - Terrible. 1 out of 23 reviews

Reviews

2/10 Terrible

Jae You

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not recommended.

Not good. Breakfast was not good. Had meal from convenient store instead of hotel. All payment has done when I booked but hotel tried to charge tax when I check out. Terrible!
Stayed 2 nights in Jul 2019

4/10 Poor

lex

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

downgraded us to small room

we have booked and paid extra for bigger size room in weeks ago before our trip, with lake view and non smoking(which is very important for us) . but they offered us a smelly smoking room , we requested a non smoking room again they just downgraded us to a small room with no lake view. and when we checked out they charged us another y300 for 'onsen'. we don't even used that. we felt like cheated . wouldn't go back again. hotel is old and carpet in room smell bad n dirty.
Stayed 1 night in Jun 2018

6/10 Okay

Anthony

Liked: Cleanliness, staff & service, room comfort

Whistlestop if you must

Average hotel with good staff but very overpriced for what it offers.
Stayed 2 nights in May 2017

8/10 Good

マサユキ

Liked: Amenities
お部屋の匂いが少し気になりました。
Stayed 2 nights in Jul 2025

8/10 Good

きいち

Liked: Amenities
部屋も綺麗で、静かでゆっくり出来ました。 朝食も料理の数が多く、満足しています！ 諏訪湖湖畔に有り、朝早くの散歩にも適していて、とてめ良いホテルだと思います！
Stayed 1 night in Jul 2025

10/10 Excellent

としお

近くに美味しいお好み焼き屋さんありました 歩いて10分位
Stayed 1 night in Jul 2025

8/10 Good

ともこ

Stayed 1 night in Jul 2025

10/10 Excellent

こういち

料理が美味しかったです👍
Stayed 1 night in Jul 2025

8/10 Good

Kiyoshi

Stayed 1 night in Jun 2025

10/10 Excellent

L

Stayed 1 night in Jun 2025

10/10 Excellent

みどり

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2025

8/10 Good

shigeo

Liked: Cleanliness, amenities, property conditions & facilities
おもったより大きなホテルで立派でした。 露天風呂からは諏訪湖もみれましたが、右側の病院がきになりました。 フロントの方も親切でいろいろ教えていただきましたので助かりました。 おかげ様で、翌日は自転車で諏訪湖一周し、最高の諏訪の空気をあじわえました。
Stayed 1 night in May 2025

6/10 Okay

TIHORU

Stayed 1 night in May 2025

8/10 Good

Ryota

Liked: Staff & service
Stayed 3 nights in May 2025

8/10 Good

naomichi

Liked: Cleanliness, property conditions & facilities

静かな朝食を楽しみたかった

中国からの団体を受け入れていたようで、静かに早朝の朝食を楽しむつもりが、突然騒がしくなってしまった。ホテルの施設やサービスの問題では無いが、外国人の団体が多く来るホテルと知っていれば予約してしなかった。
屋上テラスからの諏訪湖の眺めは最高でした
Stayed 1 night in Apr 2025

6/10 Okay

Hideki

Business traveller
Stayed 1 night in Apr 2025

8/10 Good

OSAMU

Stayed 1 night in Mar 2025

6/10 Okay

??

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
コロナ禍での大変な中、スタッフさんの接客は良かったです。 施設に関しては、たまたま諏訪湖の花火が見れて良かったです。 ただ、てっきり部屋から諏訪湖が一望出来ると思ったら、本館の部屋は諏訪湖正面側に客室が向いていないため、次回はパレス館の眺望がよろしい部屋に宿泊をさせていただきたいです。 全体的には悪くないですが、老朽化している箇所や、部屋の備品等、見受けました。 パレス館の2階が朝食会場になっており、朝食後、諏訪湖の方へ散歩をしようと「パレス館にもフロントがあるのかな？」と思い、パレス館の1階にいくと、導線が全くわからず、1Fに入っている会社に入りそうになってしまいました。 特に、パレス館に関しては、施設の宿泊者の導線をもう少しわかりやすいようにしていただければ幸いです。
Stayed 1 night in Aug 2022

6/10 Okay

YOSHIDA

Disliked: Cleanliness
Stayed 1 night in Jul 2022

8/10 Good

Kaori

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
連泊の場合、タオルだけ交換、という項目があるといいなと思います。アメニティはあまり使わないので、それを再びもらうともったいないです。
Stayed 3 nights in Jun 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

館内禁煙にするべし

禁煙部屋なのに、近くに喫煙コーナーがあって廊下が臭い。　最低のレイアウト。
Stayed 2 nights in Nov 2017