2/10 Terrible
Brandi
Travelled with family, Travelled with group
28 Aug 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We could not flush our toliet because when we woke up Saturday morning the water was almost overflowing. Called downstairs they said they no manager on duty till Monday. Maintenance was not available until 9am. They brought us towels to our room in case the toilet overflowed. We left to go find breakfast because it was very nasty down where the free breakfast was, so many people. We went and ate, I realized I had forgot to take my medicine. When I got back to hotel, no one had still been there to unclog the toliet. The bathroom had mold on the ceiling, the bathtub was gross with black sludge around handle in the tub and the drain. Very dirty in corners of our bathroom and the room. The air conditioner was gross. We went down to get new key cards because we couldn’t get in our room when we got back Saturday night. A man was very upset because he had 2 small children and went to Walmart and bought some food to make in the microwave and he said his microwave did not work. The gal working at the front desk that evening was very rude with him. She told him there were no extra microwaves. He could’ve had ours. She did give us a new keys and we were able to get in our room. I have several pictures. I took of the inside of our room and bathroom. When we left on Sunday, Olivia that worked there was very kind and brought us a card with the managers name. She kept apologizing. There needs to be more workers like her. I have lots of pictures I took. And I hope to hear from someone.
Brandi
Stayed 2 nights in Aug 2025
