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The Westin Palace, Milan

5.0 star property

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Photo gallery for The Westin Palace, Milan

Relax in the elegantly furnished lobby, featuring comfortable seating and a well-stocked bookshelf.
Relax in style with a large sofa, armchair, and city view.
Relax in a serene outdoor lounge surrounded by lush greenery and comfortable seating options.
Relax in a stylish room with a large bed, green sofa, and city view.
Relax in a spacious living area with a curved sofa, round coffee table, and fireplace, surrounded by large windows offering a view of lush greenery.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Parking available
  • Gym
  • Room service
  • Pet-friendly

Explore the area

Map
Piazza Della Repubblica 20, Porta Nuova, Milan, MI, 20124
  • Piazza della Repubblica
    ‪1 min walk‬
  • Piazza del Duomo
    ‪4 min drive‬
  • Cathedral of Milan
    ‪4 min drive‬
  • Milan (LIN-Linate)
    ‪11 min drive‬

Room options

View all photos for Presidential Suite, 1 Bedroom, Non Smoking, Terrace

Presidential Suite, 1 Bedroom, Non Smoking, Terrace | Living room | 30-inch TV with satellite channels, pay films

Presidential Suite, 1 Bedroom, Non Smoking, Terrace

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking (Diplomatic, steam bath)

Suite, 1 Bedroom, Non Smoking (Diplomatic, steam bath) | 1 bedroom, premium bedding, down duvets, minibar

Suite, 1 Bedroom, Non Smoking (Diplomatic, steam bath)

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking | 1 bedroom, premium bedding, down duvets, minibar

Deluxe Room, 1 King Bed, Non Smoking

8.4 out of 10
Very good
(6 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds, Non Smoking

Deluxe Room, 2 Single Beds, Non Smoking | 1 bedroom, premium bedding, down duvets, minibar

Deluxe Room, 2 Single Beds, Non Smoking

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 2 Single Beds

View all photos for Grand Room, 1 King Bed, Non Smoking

Grand Room, 1 King Bed, Non Smoking | 1 bedroom, premium bedding, down duvets, minibar

Grand Room, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(5 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking | 1 bedroom, premium bedding, down duvets, minibar

Junior Suite, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(1 review)
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Room, 1 King Bed, Non Smoking

Grand Room, 1 King Bed, Non Smoking | 1 bedroom, premium bedding, down duvets, minibar

Grand Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(14 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom, Non Smoking

Deluxe Suite, 1 Bedroom, Non Smoking | Living room | 30-inch TV with satellite channels, pay films

Deluxe Suite, 1 Bedroom, Non Smoking

  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Non Smoking

Executive Suite, 1 King Bed, Non Smoking | 1 bedroom, premium bedding, down duvets, minibar

Executive Suite, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Non Smoking

Classic Room, 1 King Bed, Non Smoking | 1 bedroom, premium bedding, down duvets, minibar

Classic Room, 1 King Bed, Non Smoking

7.6 out of 10
Good
(24 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Single Beds, Non Smoking

Classic Room, 2 Single Beds, Non Smoking | 1 bedroom, premium bedding, down duvets, minibar

Classic Room, 2 Single Beds, Non Smoking

8.0 out of 10
Very good
(3 reviews)
  • Sleeps 2
  • 2 Single Beds

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About this property

The Westin Palace, Milan

Luxury hotel connected to the convention centre in Milan with a restaurant
This smoke-free hotel features a restaurant, a 24-hour fitness centre and a bar/lounge. WiFi in public areas is free. Additionally, valet parking, a business centre and conference space are on-site. Housekeeping is available on request.
The Westin Palace, Milan offers 231 air-conditioned accommodations with minibars and a safe. Beds feature down duvets and premium bedding. Televisions come with satellite channels and pay-per-view films. Bathrooms include baths or showers with a rainfall showerhead, bathrobes, slippers and bidets.

This Milan hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. In-room massages, hypo-allergenic bedding and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at The Westin Palace, Milan. During your stay, you'll be connected to the convention centre and just a quick walk from Corso Buenos Aires. You'll find features such as free WiFi in public areas, plus a restaurant and a 24-hour gym.
  • Free WiFi
  • Enjoy Regional cuisine while dining at PanEVO Restaurant
  • Buffet breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and a porter
  • On-site recreation includes a 24-hour gym
  • Within a 15-minute walk of Corso Buenos Aires and Via Montenapoleone Fashion District
  • Pets welcome for a fee
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre, 14 meeting rooms, and limo/town car service.

A computer station is on site and WiFi is free in public spaces. A 24-hour fitness centre, multilingual staff, and a garden are also featured at the luxury The Westin Palace, Milan. Parking is available for a fee.

This 5-star Milan hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:30 AM and at the weekend from 7:00 AM to noon.
PanEVO Restaurant – This restaurant specialises in Regional cuisine and serves breakfast and dinner. A children's menu is available.
Terrazza PanEVO-Summer – This restaurant specialises in Mediterranean cuisine and only serves dinner. Guests can enjoy al fresco dining (weather permitting). Open daily.
The Lounge Bar – This cocktail bar serves brunch and lunch. Guests can enjoy drinks at the bar. Open daily.
Late-night fare is available from room service (during limited hours).

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Arabic, English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Limo/town car service
  • Parking on site (EUR 40 per day)
  • Valet parking on site (EUR 60 per day)

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:00 AM to noon on weekends; EUR 38 for adults and EUR 38 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • PanEVO Restaurant
  • Terrazza PanEVO-Summer
  • The Lounge Bar

Things to do

  • 24-hour gym

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • 12,917 square feet of conference space
  • 14 meeting rooms
  • Business centre
  • Computer station

Outdoors

  • Garden

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height electrical sockets in bathroom
  • Transfer shower
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 12 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1950
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Reception hall
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 30-inch TV with satellite channels
  • Pay films

Food and drink

  • Free bottled water
  • Late-night room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: EUR 20 per pet, per night
  • Maximum 1 (weight limit: 33 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 7 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 38 for adults and from EUR 38 for children
  • Self-parking fee: EUR 40 per day
  • Valet parking fee: EUR 60 per day
  • Pet fee: EUR 20 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Property Registration Number IT015146A1TN5XKYZH
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Milan Westin
Milan Westin Palace
Palace Milan
Palace Westin
Westin Palace Milan Hotel
Westin Milan Palace
Westin Palace
Westin Palace Hotel
Westin Palace Hotel Milan
Westin Palace Milan
The Westin Palace, Milan Hotel Milan
Westin Milan
The Westin Palace, Milan Hotel
The Westin Palace, Milan Milan
The Westin Palace, Milan Hotel Milan

The Westin Palace, Milan Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 533 out of 971 reviews
Rating 8 - Good. 272 out of 971 reviews
Rating 6 - Okay. 85 out of 971 reviews
Rating 4 - Poor. 46 out of 971 reviews
Rating 2 - Terrible. 35 out of 971 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Hotel might be nice but customer service is rubbis

Booked a room for a colleague using my card. I needed to make a change to the reservation but by the time I got through to Hotels.com customer services, I missed the deadline. First, they tried to charge me £££ to change a 2 night reservation into one. I had to speak to the hotel directly. Not only the hotel was not understanding, the lady hung up on me, then denied doing so. Even though I paid, due to gdpr they refused to make a note on the reservation, that the guest was arriving at 11pm, and refused to wait for my email confirmation and respond to that. Took 3 calls and 2 emails to make the change and the people I dealt with, provided substandard customer service. Definitely not what I experience with other 5* hotels in Milan and around the world. My colleague travels a lot to Milan, but I will never book into the Westin again.
Stayed 2 nights in Mar 2025

4/10 Poor

Garry

Travelled with family
Disliked: Cleanliness
Very unhappy with condition of the rooms we were given. Sink was leaking, carpet was stained. Bad smell in the room.
Stayed 1 night in Apr 2025

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable bed and pillows. Fantastic breakfast with lots of options to include honey on the comb! Would stay there again.
Stayed 2 nights in Mar 2025

10/10 Excellent

Joanne

Stayed 1 night in Mar 2025

2/10 Terrible

Shin

Stayed 7 nights in Mar 2025

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Antonia at front desk was excellent, great service , well looked after
Stayed 1 night in Mar 2025

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Staff & service

Shocking sudden cancellation!

I booked 4 rooms for a a work trip With important clients and working crew. We only knew during check in time that one of the rooms was cancelled! I was shocked and embarrassed in front of this client… we waited for a long time at the front desk, finally the staff got my guest a room with a different rate. I asked for the reason of the sudden cancellation but she failed to tell me and asked me to check with your site, she didn’t even know it was booked via hotels.com, her record was Expedia!!!
Stayed 2 nights in Feb 2025

10/10 Excellent

Yuyu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and close to transit.
Stayed 4 nights in Mar 2025

10/10 Excellent

Yuyu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

nabil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Front desk was very helpful as I arrived very early (9am) many many hours before I would normally be allowed to check in. But they managed to find me a room and check in early. Many thanks
Stayed 1 night in Feb 2025

10/10 Excellent

Daniel

Stayed 1 night in Feb 2025

2/10 Terrible

haim

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are dirty and old and there is no justification for the price At all
Stayed 5 nights in Feb 2025

8/10 Good

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A well located, clean and beautiful hotel. I would have given five stars, but I have two complaints. They turn off the air conditioning seasonally, which means you can't really control the temperature in the rooms. I guess if your preference is to sleep in a sauna it's fine. And, not as quiet as you'd think. Some of the rooms are set-up away from the common area hallways. I was thrilled to find our room set-back from the hall and even with a second door closing off the sleeping area. But, our quiet retreat was disturbed every night when our upstairs neighbor came in. Definitely not soundproofed rooms.
Stayed 2 nights in Feb 2025

10/10 Excellent

sarah

Stayed 1 night in Jan 2025

6/10 Okay

Richard

Business traveller
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities

Disappointed

Hotel lobby looks nice but my room 722 was not in great condition, looked tried and need of refresh. Cabinet with mini bar was too close to bed so only opened partially and the door handle was broken and falling off. Bathroom was too small for the facilities in there. I am small but a larger person would not of fit in the shower cubicle, and water was all over the floor. Cost for this hotel was quite high so I would have expected better. Don’t mind paying but expect to receive higher quality.
Stayed 3 nights in Feb 2025

10/10 Excellent

Alejandro J, Whittier

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff team couldn’t be more gracious and helpful.
Stayed 2 nights in Jan 2025

10/10 Excellent

Ulrich

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

10/10 Excellent

Constance Helen

Stayed 1 night in Jan 2025

6/10 Okay

Carlos, doral

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
The shower was not working well! The property is nice and well located. The room was not ready after check in time.
Stayed 1 night in Jan 2025

8/10 Good

Ali

Travelled with partner
Liked: Staff & service, property conditions & facilities
The Westin Palace Milan offers an exquisite blend of timeless elegance and contemporary luxury, making it a standout choice for those seeking an upscale experience in Milan. Situated in the heart of the city's fashion district, it’s ideally placed for both business travelers and tourists who want to explore Milan’s rich history, art, and shopping.
Stayed 6 nights in Dec 2024

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice and close

Really nice hotel and the staff was incredible. Walking to what you want to see and easy walk to Milan train station. Would stay here again!
Stayed 2 nights in Dec 2024

4/10 Poor

Rob

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities

Overall not great.

Room was very very small and next to the elevator. The bathroom was in terrible shapes the door frame was rotted and the door handle fell off twice. I had to complain to have it repaired. They didn’t clean the room unless I asked. The breakfast buffet was also very limited for 37 euro per person. I am a huge Westin fan, this properly was not up to their normal standard.
Stayed 3 nights in Dec 2024

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was beautiful, quiet, clean. The staff was very friendly and very helpful. The hotel is elegant. I really enjoyed my stay.
Stayed 1 night in Oct 2024

8/10 Good

Satpal

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to Milan Centrale & duomo
Stayed 3 nights in Nov 2024

10/10 Excellent

Quang-Bin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024