2/10 Terrible
EMELDA
Travelled with family
20 Apr 2025
Disliked: Staff & service, amenities
I stayed at Sheraton Vistana in Orlando and fell in love so i assumed this would be just as amazing, i was wrong. The facility itself is nice and the rooms are spacious but the customer service is sub par. The pool was dirty, the slide which i looked forward to is only opened seasonally which isnt on the website. The market thats in the resort is barely stocked. The only condiment they had was mustard. The housekeeping only "tidys" up meaning throwing out trash, changing towels and refilling on cofee creamers etc (they did not we had to request it). My son had an accident which i asked for new linen they informed me it would be $32. Theres a washer and dryer inside so you can just do laundry. Prior to check out you will get a text asking but not requiring if you can take out trash & run the dishwasher in order to help out the housekeeping crew - also something new. The location was close to local attractions that was a perk. If you're not driving uber isnt too expensive around 7-$15 range to most locations. The location only has one restaurant on site which along with marketplace closes at 6pm. The pools and mini golf are open 7a-11pm and the gym is 24/7.
EMELDA
Stayed 3 nights in Apr 2025