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Hilton Garden Inn Nashville/Franklin Cool Springs

3.0 star property

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Photo gallery for Hilton Garden Inn Nashville/Franklin Cool Springs

Terrace/patio
Exterior
Lobby
Lobby
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Room service
  • Bar
  • Pool
  • Parking available

Explore the area

View in a map
9150 Carothers Pkwy, Franklin, TN, 37067
  • Place, CoolSprings Galleria
    ‪15 min walk‬
  • Place, Crockett Park
    ‪6 min drive‬
  • Place, Nashville Zoo
    ‪12 min drive‬
  • Airport, Nashville, TN (BNA-Nashville Intl.)
    ‪22 min drive‬

Room options

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking

Room, 1 King Bed with Sofa bed, Non Smoking | 1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Room, 1 King Bed with Sofa bed, Non Smoking

8.6 out of 10
Excellent
(9 reviews)
  • 22 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, Accessible, Bathtub (Hearing)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Room, Accessible, Bathtub (Hearing)

  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Bathtub (Hearing)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Room, 2 Queen Beds, Accessible, Bathtub (Hearing)

10.0 out of 10
Exceptional
(2 reviews)
  • 22 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Roll-in Shower)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Room, 1 King Bed, Accessible, Non Smoking (Roll-in Shower)

10.0 out of 10
Exceptional
(1 review)
  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Room, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(24 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Jetted Tub

Room, 1 King Bed, Non Smoking, Jetted Tub | 1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Room, 1 King Bed, Non Smoking, Jetted Tub

8.8 out of 10
Excellent
(8 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking | 1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Junior Suite, 1 King Bed, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Room, 2 Queen Beds, Non Smoking

9.4 out of 10
Exceptional
(13 reviews)
  • 21 sq m
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Lobby
Hyatt Place Nashville/Franklin/Cool Springs
  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.5 out of 5, Wonderful, 1,013 reviews
The price is €99
includes taxes & fees
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Hyatt Place Nashville/Franklin/Cool Springs

About this property

Hilton Garden Inn Nashville/Franklin Cool Springs

Hotel with an indoor pool, near CoolSprings Galleria
An indoor pool, a restaurant and a 24-hour fitness centre are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli and a 24-hour business centre are on-site. Housekeeping is available on request.
Hilton Garden Inn Nashville/Franklin Cool Springs offers 131 air-conditioned accommodations with MP3 docking stations and a safe. Pillowtop beds feature Egyptian cotton sheets, down duvets and premium bedding. A pillow menu is available. 37-inch LCD televisions come with premium cable channels. Microwaves and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.

Children aged under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Hilton Garden Inn Nashville/Franklin Cool Springs. During your stay, you'll be within walking distance of CoolSprings Galleria. Free WiFi in public areas, an indoor pool and a restaurant are available.
  • Free WiFi
  • Enjoy American cuisine while dining at Seasons Local Fare
  • Full breakfast served daily for a fee
  • Self-parking and Motorhome/coach/lorry parking available for a fee
  • Take a swim in the indoor pool
  • Amenities include a front desk safe, a 24-hour business centre and 4 meeting rooms
  • On-site recreation includes a 24-hour gym
  • Just a 4-minute drive from CoolSprings Galleria and a few minutes from Crockett Park
  • Cats and dogs welcome for a fee
Hilton Garden Inn Nashville/Franklin Cool Springs offers its guests an indoor pool and a 24-hour fitness centre. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre, 4 meeting rooms, and coworking spaces. Event space at this hotel measures 2700 square feet (251 square metres) and includes a conference centre. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Hilton Garden Inn Nashville/Franklin Cool Springs. Parking is available for a fee.

This 3-star Franklin hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 7:00 AM to 11:00 AM.
Seasons Local Fare – This restaurant specialises in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Uncovered parking on site (USD 10 per night; includes in/out privileges)
  • RV/bus/lorry parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 13.95 for adults and USD 6.95 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Seasons Local Fare

Things to do

  • 24-hour gym
  • Indoor pool
  • Stereo
  • TV in common areas

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 24-hour business centre
  • 4 meeting rooms
  • Computer station
  • Conference centre (2,700 square foot of space)
  • Coworking space

Outdoors

  • Firepit
  • Garden
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (122 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 5 floors
  • Ballroom
  • Banquet hall
  • Built in 2009
  • Fireplace in lobby
  • Reception hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 37-inch LCD TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately USD 13.95 for adults and from USD 6.95 for children
  • Uncovered self-parking fee: USD 10.00 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM
  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Garden Inn Cool Springs
Hilton Garden Inn Nashville/Franklin
Hilton Garden Inn Nashville/Franklin Cool Springs
Hilton Garden Inn Nashville/Franklin Cool Springs Hotel
Hilton Garden Inn Nashville/Franklin Cool Springs Franklin
Hilton Garden Inn Nashville/Franklin Cool Springs Hotel Franklin

Hilton Garden Inn Nashville/Franklin Cool Springs Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 579 out of 1001 reviews
Rating 8 - Good. 274 out of 1001 reviews
Rating 6 - Okay. 99 out of 1001 reviews
Rating 4 - Poor. 28 out of 1001 reviews
Rating 2 - Terrible. 21 out of 1001 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Darren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Expensive breakfast options. Parking fee is bogus.
Stayed 1 night in Jul 2025

6/10 Okay

Cassidy

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort

Very disappointed and will not return

Check-in was scheduled at 3pm. We arrived at 3:15pm and our room was not ready. We had to wait approximately 30 minutes for our room to be ready. There were dirty dishes in the hallway outside our door and the door across the hall throughout our entire stay. The lighting in the room was very poor and made it hard to see. The bed was extremely hard and uncomfortable. It almost felt as if sleeping on a plank of wood. There were dirty towels on the floor in the elevator and sitting on top of a trash can in the hallway. The staff cleared the hot breakfast at 10:25am when it was scheduled to end at 10:30am. However, Ms. Star at the front desk was very kind and helpful. She comped the hot breakfast due to our room not being ready on time.
Stayed 1 night in Jul 2025

4/10 Poor

Mariam

Stayed 1 night in Jul 2025

10/10 Excellent

Jacqueline

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Robert

Travelled with family, Travelled with pets
Liked: Staff & service, amenities
Need to repair room fridge but breakfast was amazing every day
Stayed 4 nights in Jul 2025

10/10 Excellent

Kristen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Janelle

Disliked: Cleanliness, staff & service

Could have been better

We had a decent check in experience and received text messages asking how our check in experience and first evening was—which was a really nice touch. We stayed 3 nights and did not receive any cleaning services. We did not have our DND on. This was really disappointing as we had been outside most days—it was hot and sticky. We would have liked to come back To a clean room with clean sheets and towels. When we told the front desk and inquired why the room wasn’t cleaned, his only response was “so you need more towels?” Additionally, the hallway and elevator to and from the pool was always wet with puddles throughout. No one cleaned it up— just put up a “wet floor” sign. It just felt like a lot of laziness happening in regard to cleanliness.
Stayed 3 nights in Jul 2025

10/10 Excellent

Brittany

Stayed 2 nights in Jul 2025

8/10 Good

Josh

Stayed 1 night in Jul 2025

8/10 Good

Sabrina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Kelley

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2025

2/10 Terrible

Mandy

Travelled with partner
Disliked: Property conditions & facilities
When we arrived in the room I walked over to look out the window and the carpet was soaked from the air conditioning unit. I called down to report the issue and was told maintenance would be coming up. Hours later we decided to go check at the front desk. The guy had apparently forgotten about it and maintenance was already gone. No accommodation was made to get us out of the room and we were having to climb ober the bed to get in and out cause the floor was soaked. Next day maintenance came by and he said we'd have to move rooms. Said it would be a couple of hours. When I went to the desk to see how long we would have to wait the room was already available they jist didn't communicate that. We spent most of our trip sitting around waiting on this hotel instead of being able to go out. The pool was also closed. The only thing offered for the inconvenience was a free breakfast voucher. Very disappointed. This is my second time staying here and the last.
Stayed 3 nights in Jul 2025

10/10 Excellent

Tonya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice sheets
Stayed 1 night in Jul 2025

4/10 Poor

joseph

Stayed 2 nights in Jul 2025

10/10 Excellent

Shawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good the shower water pressure was impressive
Stayed 1 night in Jul 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Jul 2025

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Michelle

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Ten dollars to park in an open unsecured lot!

I checked in late, around 9PM. I parked my car about 50 ft from the entrance. I had to pay $10 to park for the night!!! It was not a secure lot, just a normal parking lot like most hotels that don’t have a secure lot or parking garage. Ridiculous! I feel I should get a refund since the description says “Uncovered self parking on site (USD 10 per night); includes in/out privileges. This implies there is an arm/gate to get in and out. It is a completely open lot. Ten dollars to park my car in an open lot! Front desk people not friendly. Beds and pillows were comfy, room was nice.
Stayed 1 night in Jul 2025

6/10 Okay

April

Liked: Staff & service
Disliked: Property conditions & facilities
The pool area had unfinished ceiling. Unsightly. The elevator call button was missing the face. The outdoor furniture wasn't kept up.
Stayed 1 night in Jul 2025

8/10 Good

Jeanette

Stayed 1 night in Jun 2025

10/10 Excellent

jamie

Liked: Cleanliness, amenities, property conditions & facilities
nice property
Stayed 2 nights in Jun 2025

8/10 Good

Katie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

Jenneane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025