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The Pontchartrain Hotel

Property class: 4

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Photo gallery for The Pontchartrain Hotel

2 restaurants, breakfast, lunch, dinner served; American cuisine
Lobby
Property entrance
View from property
2 bars/lounges, rooftop bar

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
  • Parking available

Explore the area

View in a map
2031 St. Charles Avenue, New Orleans, LA, 70130
  • Place, Magazine Street
    ‪8 min walk‬
  • Place, National World War II Museum
    ‪16 min walk‬
  • Place, Ernest N. Morial Convention Center
    ‪3 min drive‬
  • Airport, New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.)
    ‪21 min drive‬

Room options

View all photos for Room (Product API Enablement)

Premium bedding, minibar, in-room safe, individually decorated

Room (Product API Enablement)

  • Sleeps 1
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Clio King)

Premium bedding, minibar, in-room safe, individually decorated

Standard Room, 1 King Bed (Clio King)

9.2 out of 10
Wonderful
(13 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed (Calliope King Suite)

Superior Suite, 1 King Bed (Calliope King Suite) | Premium bedding, minibar, in-room safe, individually decorated

Superior Suite, 1 King Bed (Calliope King Suite)

8.0 out of 10
Very good
(5 reviews)
  • 66 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds (Erato Double)

Standard Room, 2 Double Beds (Erato Double) | Premium bedding, minibar, in-room safe, individually decorated

Standard Room, 2 Double Beds (Erato Double)

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, City View (Clio King City View)

Premium bedding, minibar, in-room safe, individually decorated

Deluxe Room, 1 King Bed, City View (Clio King City View)

8.6 out of 10
Excellent
(10 reviews)
  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Clio King Accessible)

Premium bedding, minibar, in-room safe, individually decorated

Standard Room, 1 King Bed (Clio King Accessible)

8.0 out of 10
Very good
(5 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds (Euterpe Two Queen)

Deluxe Room, 2 Queen Beds (Euterpe Two Queen) | Premium bedding, minibar, in-room safe, individually decorated

Deluxe Room, 2 Queen Beds (Euterpe Two Queen)

10.0 out of 10
Exceptional
(2 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Suite, Multiple Beds (Thalia Family Suite)

Superior Suite, Multiple Beds (Thalia Family Suite) | Premium bedding, minibar, in-room safe, individually decorated

Superior Suite, Multiple Beds (Thalia Family Suite)

8.0 out of 10
Very good
(1 review)
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Superior Suite, Multiple Beds (Melpomene Two Bedroom Suite)

Superior Suite, Multiple Beds (Melpomene Two Bedroom Suite) | Premium bedding, minibar, in-room safe, individually decorated

Superior Suite, Multiple Beds (Melpomene Two Bedroom Suite)

  • 93 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds

View all photos for Superior Suite, 2 Double Beds (Polyhymnia Two Room Suite)

Premium bedding, minibar, in-room safe, individually decorated

Superior Suite, 2 Double Beds (Polyhymnia Two Room Suite)

8.0 out of 10
Very good
(1 review)
  • 66 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

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About this property

The Pontchartrain Hotel

This smoke-free hotel features 2 restaurants, 2 bars/lounges and a coffee shop/cafe. WiFi in public areas is free. Other amenities include valet parking, dry cleaning and a 24-hour front desk.
The Pontchartrain Hotel offers 106 accommodations with minibars and a safe. Each accommodation is individually furnished and decorated. Beds feature premium bedding. This New Orleans hotel provides complimentary wireless Internet access.

Bathrooms include a shower, bathrobes, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The Pontchartrain Hotel's great location gets high marks from our customers. During your stay, you'll be connected to a railway/underground station and just a quick walk from Magazine Street. Features include free WiFi in public areas, plus 2 restaurants and 2 bars.
  • Free WiFi
  • Enjoy American cuisine at Silver Whistle Cafe, one of the property's 2 restaurants and 2 bars/lounges
  • Cooked-to-order breakfast served daily for a fee
  • Valet parking available for a fee
  • Services include dry cleaning/laundry, a porter and luggage storage
  • Guests have great things to say about the comfortable guestrooms and the helpful staff
  • 7 minutes by foot from Magazine Street and a 3-minute drive from Ernest N. Morial Convention Center
  • Dogs welcome for a fee
There are 2 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi. The Pontchartrain Hotel also features dry cleaning/laundry services, complimentary use of a nearby fitness facility, and a porter. Parking is available for a fee.

This 4-star New Orleans hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:00 AM to 11:00 AM.
Silver Whistle Cafe – This café specialises in American cuisine and serves breakfast, lunch and light fare.
Jack Rose – This fine-dining restaurant specialises in southern cuisine and serves brunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.
Bayou Bar – This restaurant specialises in American cuisine and serves lunch, dinner and light fare. Guests can enjoy drinks at the bar. Open daily.
Hot Tin – On-site rooftop bar. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (USD 55.69 per day; includes in/out privileges)
  • Limited on-site valet parking

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 15 to 20 per person
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Bayou Bar
  • Hot Tin
  • Jack Rose
  • Silver Whistle Cafe

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Turndown service

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (97 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 13 floors
  • Built in 1927
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet, per stay
  • Only dogs are allowed
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250 per accommodation, per stay
  • Resort fee: USD 23.35 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness centre access
  • Health club access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Nearby fitness centre access
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 15 to 20 per person
  • Valet parking fee: USD 55.69 per day (in/out privileges)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Pontchartrain Hotel New Orleans
Pontchartrain Hotel
Pontchartrain New Orleans
Pontchartrain
The Pontchartrain
The Pontchartrain Hotel Hotel
The Pontchartrain Hotel New Orleans
The Pontchartrain Hotel Hotel New Orleans

The Pontchartrain Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 651 out of 1015 reviews
Rating 8 - Good. 193 out of 1015 reviews
Rating 6 - Okay. 86 out of 1015 reviews
Rating 4 - Poor. 44 out of 1015 reviews
Rating 2 - Terrible. 41 out of 1015 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

Reviews

8/10 Good

Amy

Liked: Cleanliness, staff & service, amenities
Clean rooms, nice staff, great bars in the hotel.
Stayed 5 nights in Jan 2026

10/10 Excellent

Donald

Stayed 5 nights in Jan 2026

6/10 Okay

Brent A

Stayed 6 nights in Jan 2026

8/10 Good

Audrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great restaurant, coffee shop, and jazz bar downstairs. Not a lot of amenities and an old building but charming with easy access to street car. Appreciate being able to leave the keys with the front desk.
Stayed 4 nights in Jan 2026

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fine
Stayed 3 nights in Jan 2026

4/10 Poor

David

Liked: Cleanliness
Our room was not ready until 6pm
Stayed 1 night in Dec 2025

4/10 Poor

Jamie

Stayed 2 nights in Dec 2025

10/10 Excellent

Steve

Stayed 3 nights in Dec 2025

8/10 Good

robert

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice Vintage vibe. Clean room. Huge bathroom with good shower.
Stayed 1 night in Jan 2026

10/10 Excellent

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities
The Pontchartrain Hotel provides a taste of New Orleans’ charm. Located in the Garden District, it's an easy walk to historic 19th-century mansions, oak-lined streets and shops and cafes. Our room had a New Orleans vibe.
Stayed 6 nights in Dec 2025

10/10 Excellent

Charles

Liked: Cleanliness, amenities, property conditions & facilities
The jazz band downstairs -Ed Perkins -made the few nights stay better than great , and the chicken wings rocked too ! Everyone and everything was exceptional even though I didn’t see any ghost but the atmosphere was really special . Stay here and get to know the valets also —you will love it !
Stayed 3 nights in Jan 2026

6/10 Okay

Elizabeth, HATTIESBURG

Stayed 1 night in Dec 2025

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay there at all cost. It's dirty, dusty, not well maintained at all, there's no way to open the windows it feels extremly stuffy - I was so allergic the whole time. The service is close to 0. The Bayou Bar and Jack Rose are great but they feel like a completely separate entity. The rooftop has a beautiful view but also feels entirely separate.
Stayed 4 nights in Dec 2025

2/10 Terrible

Sidney

Travelled with partner
Liked: Staff & service
Great location, always has been solid in prior stays. This time was the single worst check-in experience in my >50 years of travel abroad and domestically
Stayed 1 night in Jan 2026

2/10 Terrible

Chad, new york

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible experience Never again Charged my card twice and was just rude Only thing that was good was the rooftop bar We left after one night
Stayed 3 nights in Dec 2025

6/10 Okay

Aaron

Business traveller
I used to stay here several years ago. It's a great location but the rooms are getting to feel/look run down. The linens felt old and dusty.
Stayed 2 nights in Sep 2025

4/10 Poor

David

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Pretty disappointing visit. I've always enjoyed the rooftop bar and lower restaurant so I thought I'd try the hotel out on this trip. Upon check in, they didn't have a key for me. They use physical, metal keys and apparently the last guest had taken the key with them from what the front desk worker said. Also, security issue because they definitely didn't change the lock. Every time I wanted to access my room, either the engineer or the front desk worker would have to come with the master key to let me into my room which became really annoying after a few times. It wasn't until late into the second day of my stay until they remade me a key. Other complaints, I asked for an ironing board as my room didn't have one and never came and the safe didn't work. With all the great hotels around NOLA, don't waste your time with this one.
Stayed 3 nights in Dec 2025

2/10 Terrible

Laura

We had problems from check-in til we left. Disabled room we did not need or request so couldn’t hang up our clothes and no closet or shower door; the room was shabby and the bathroom dirty, as was the hallway; we had no maid service for three days despite complaining so the trash cans were overflowing and we had to use towels for three days; hotel staff nonexistent and any request for help was ignored; only one functioning elevator so had to wait long periods of time to get from our room to the ground; no room amenities at all so had to walk three blocks to get coffee in the morning; only one room key per room which is a safety issue for two people—- it just goes on and on. We finally checked in to a hotel down the street for the last nite. A nightmare. They are so interested in pushing their rooftop bar which makes them money they could not care less about hotel guests. And then we had the pleasure of paying over $2000 for this disaster. Do NOT stay at this place.
Stayed 3 nights in Dec 2025

10/10 Excellent

tristan

Stayed 4 nights in Dec 2025

2/10 Terrible

christy

Stayed 1 night in Jan 2026

10/10 Excellent

Caleb

Stayed 3 nights in Dec 2025

10/10 Excellent

Andrew

Stayed 2 nights in Dec 2025

8/10 Good

Jill

Liked: Cleanliness, property conditions & facilities
Everyone was so polite. Great food and good service and location.
Stayed 4 nights in Dec 2025

10/10 Excellent

Gualberto

Stayed 1 night in Dec 2025

8/10 Good

Carolyn

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Great history and unique but time to update again, needs a deep clean and some new carpet.
Stayed 2 nights in Dec 2025

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