6/10 Okay
Marc
1 Jun 2025
As former New Yorkers we were excited to find 17 John with such beautifully designed rooms with tons of space and kitchen! The room we selected was larger than most studio apartments in the city. We soon discovered the operations and hospitality did not match the talented design firm hired to design their rooms. Entering our room we were taken back by the large chunks of plastic missing from the windows sills. One wall appeared to have been repaired a multitude of times but each time repaired with a different shade of white. Other repairs were just plaster slapped into holes in the wall. The most disappointing was the bathroom, the shower did not have a curtain and as a result water would splash on to the wall and puddle by the door way, the water never seemed to dry up.. this I’m am sure has been happening for a while judging from the decay in the plaster.
In regard to service, there was typically one person at the front desk, all of which seemed more akin to a doorman of an office building than a hotel. There was an overall lack of hospitality training and feeling of luxury and service that the online images portray.




Marc
Stayed 5 nights in May 2025