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Artel Hotel by The Red Collection Times Square

2.5 star property

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Standard Suite, 1 King Bed (Smoke Free) | 1 bedroom, premium bedding, in-room safe, blackout curtains
Reception
Elite Room, 2 Queen Beds (Smoke Free) | 1 bedroom, premium bedding, in-room safe, blackout curtains
Reception
Front of property

Popular amenities

  • Room service
  • Gym
  • Pet-friendly
  • Laundry
  • Housekeeping
  • Parking included

Explore the area

Map
305 W 39th St, New York, NY, 10018
  • Times Square
    ‪5 min walk‬
  • Madison Square Garden
    ‪6 min walk‬
  • Broadway
    ‪6 min walk‬
  • New York, NY (JFK-John F. Kennedy Intl.)
    ‪25 min drive‬

Room options

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About this property

Artel Hotel by The Red Collection Times Square

Hotel with free parking, a short walk to Times Square
A fitness centre, a sauna and coffee/tea in a common area are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include 24-hour room service, concierge services and dry cleaning.
Artel Hotel by The Red Collection Times Square offers 78 accommodations with a safe and designer toiletries. Beds feature premium bedding. 32-inch flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit and hairdryers.

This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include telephones; local and long-distance calls are complimentary (restrictions may apply). Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include a sauna and a fitness centre.
During your stay at Artel Hotel by The Red Collection Times Square, you're just a quick walk from Times Square. Enjoy features like free WiFi in public areas and free self-parking, plus a gym.
  • Free WiFi
  • Free self-parking
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym and a sauna
  • Within a 10-minute walk of Times Square and Broadway
  • Cats and dogs welcome free of charge
Artel Hotel by The Red Collection Times Square offers its guests a sauna and a fitness centre. Public spaces have free WiFi. Artel Hotel by The Red Collection Times Square also features coffee/tea in common area, concierge services, and laundry facilities. Self parking is free. You'll have access to the health club at a partner property.

This New York hotel is smoke free.

24-hour room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (USD 85 per day)
  • Free self parking on site

Food and drink

  • Coffee and tea in common areas

Things to do

  • Gym
  • Sauna

Family friendly

  • Babysitting
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Outdoors

  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 20 floors
  • Built in 1900
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Free long-distance calls
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
This property allows guests 18 or over to check in with valid military ID.

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: USD 85 per day (400 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Daily housekeeping is included for stays of 6 nights or less. Limited housekeeping is provided for stays of 7 nights or more.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 3 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Lord Moris Hotel New York
Lord Moris Hotel
Lord Moris New York
Lord Moris Times Square Hotel New York
Lord Moris Times Square New York
Lord Moris Times Square Hotel
Lord Moris Times Square
Lord Moris
Artel Hotel Times Square
Lord Moris Times Square Hotel
Artel Hotel by The Red Collection Times Square Hotel
Artel Hotel by The Red Collection Times Square New York
Artel Hotel by The Red Collection Times Square Hotel New York

Artel Hotel by The Red Collection Times Square Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 115 out of 376 reviews
Rating 8 - Good. 117 out of 376 reviews
Rating 6 - Okay. 63 out of 376 reviews
Rating 4 - Poor. 43 out of 376 reviews
Rating 2 - Terrible. 38 out of 376 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

6.2/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

James Douglas

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
You idiots cancelled my booking TWO DAYS before i landed and you still haven't refunded me. Worst travel company ever. Worst hotel ever. Refund my money and stop sending me these ridiculous requests to rate my stay at a property that YOU CANCELLED!!!

8/10 Good

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Friendly and helpful staff. Clean and functional room. Amenities were good and just right for a hotel that is only being used as a base point before exploring Manhattan’s tourist venues.
Stayed 4 nights in Dec 2022

2/10 Terrible

Carmen

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The reserved room was not held for us and we given a dingy room in the basement of the hotel.
Stayed 1 night in Dec 2022

4/10 Poor

Kumi

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We found mice in the room, going into our bags. The hotel was able to change the room. Luckily during the busy season, they had a room availability. The hotel lobby had a peculiar smell and looked old and dirty. After checking in and looking at the bed, I thought it did not look clean enough.
Stayed 2 nights in Dec 2022

2/10 Terrible

Maricely

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is convenient. The description on the webpage is not accurate. It did not work for us and we left. It was an unnecessary expense.

10/10 Excellent

Corether

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The most beautiful sight at night outside the window

6/10 Okay

Stewart, Washington

Stayed 1 night in Nov 2022

8/10 Good

Sabrina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I really liked that the property was within walking distance of several popular locations including Time Square and Rockerfeller Plaza. There are excellent food options just across the street from this hotel as well as a 7 Eleven and a drug store. It is a 7 minute walk to Penn Station. The front desk staff was pleasant. It was one of few hotels that had 2 queen size beds in the area for a reasonable price. The rooms are small but not unusual for a NYC hotel. There aren't many amenities at the hotel, but you are so close to everything it doesn't even matter. You can store your luggage at this hotel and they have a great check out time. I have no complaints. If I were to do another long weekend in NYC, I would definitely stay here again.
Stayed 3 nights in Nov 2022

8/10 Good

Sara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Small boutique hotel, off the beaten path but only a couple blocks to the subway station and Times Square. Staff helped to book limo service to the airport that was cheaper than Uber/Lyft. Beds were comfortable and cleaning staff did a great job. Our shower was slow to drain, but that was a small thing.
Stayed 4 nights in Nov 2022

10/10 Excellent

Gale

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs are really nice.
Stayed 1 night in Nov 2022

6/10 Okay

maureen

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Like you are in the dorms.

The staff were lovely. We had a bunk bed room. The top sheets and blankets were folded at the foot of the bed so we had to make up our beds. The floor was bare concrete and every noise in the hall and rooms was amplified. The room was smaller than a cruise ship cabin, with no place to sit other than the beds, no closet and no place to put a suitcase other than the floor. The wall in the bathroom needed painting. The room was clean. There was free tea and coffee in the lobby. Not really worth the money we paid.
Stayed 2 nights in Nov 2022

8/10 Good

Dana

Stayed 1 night in Nov 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort

great location to times square, metro and theaters

The building is unique. It has an IKEA feel. It was a fabulous location! It was clean and the beds were good. My only issue was we reserved 2 full/queen bedroom and that is not what we got. We checked in around 10pm. At first they suggested are 21 yr old kid sleep on the floor for the 1st of 3 nights. Then she found a king and bunk bed room. She said we could move to a different room on the 2nd day, but we declined. The bunk bed and king room was fine. However, my anciety was high for about three minutes thinking about my kid having to sleep on the concrete floors (the rooms do not have carpet or laminate, just untreated concrete). But it all worked out in the end. Another perk, is it is across from a 7-11.
Stayed 3 nights in Nov 2022

2/10 Terrible

Joann

Disliked: Property conditions & facilities
The lighting is very poor. The safe was sitting on the floor and was not secured to the wall and moved when you used it. The bed was the most uncomfortable bed ever.
Stayed 2 nights in Nov 2022

10/10 Excellent

Ekaterina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a hidden jem in the heart of manhattan. Great personnel, location is prime. Room was small, but it was more than enough. It was clean, without any “hotel” smells you can feel at some hotels. I have already recommended this place to my friends who travel to NYC, and would come back here again myself. If you need just a good, convenient and basic place to stay while you explore the city or running your errands, look no further.
Stayed 1 night in Nov 2022

6/10 Okay

Tracy, Everett

Travelled with family
Liked: Cleanliness, staff & service
.
Stayed 3 nights in Nov 2022

6/10 Okay

Sabrina

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The location was close to places. The floor inside the room was cement no flooring or carpet. No hot water.
Stayed 4 nights in Nov 2022

4/10 Poor

Stephanie

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Dont do it

I will not stay here again nor recommend it. Cement floors???!! Ewww. And not like, finished, trying to look nice floors. No. Unfinished. Like someone tore up the carpet and left it. Who wants to take ur shoes off at night and walk on that?! Room was incredibly tiny. Not comfortable for a group of 4 on a girls trip. Literally tripped over each other. No where to put luggage. Lighting SUCKED. Digging through a bag or suitcase in a half dark room with ZERO space is not fun. Location was not great either. And no secure entry late at night. Oh, lol! And they had someone vacuuming the main lobby during check out time. The extremely tight, cramped lobby. When we were checking out we were 1 group of 3, clammoring each other, the vacuuming employee and the vacuum cord 🙄 I visit NYC atleast 5 times a year. You can definitely get better for the $$.
Stayed 2 nights in Nov 2022

2/10 Terrible

Renata, Hampton Bays

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible! The bunk bed room looks like a prison!
Stayed 1 night in Nov 2022

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Coralia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sus ropas de camas y toallas limpias y cambian todos los días
Stayed 3 nights in Oct 2022

6/10 Okay

john

Travelled with group
Liked: Staff & service
Disliked: Room comfort
Stayed 2 nights in Oct 2022

10/10 Excellent

Chenhao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
overall good
Stayed 4 nights in Oct 2022

6/10 Okay

Vanessa

Travelled with group
Liked: Staff & service
Disliked: Amenities
Totally fine for droping in for a night or two, the the property was very run down, everything was bumped and sratched. It was clean if you didn't look too closely. Large gaps under the doors, so it was a it loud. No housekeeping came, the air conditioning and the TV didn't really work, nor did the phone. Thankfully it wasn't too hot or too cold outside, but the lack of airflow was noticed, Shower was good, view was nice, and the staff was very kind and helpful. Again, by no means the worst place I've every stayed, and if it was cheaper it would be a steal, but it's pretty pricey for being this bare bones. The place needs a MAJOR facelift to be considered a boutique hotel.
Stayed 2 nights in Oct 2022

10/10 Excellent

Oktawia Justyna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely
Stayed 2 nights in Oct 2022