Times Square West Hotel, BW Signature Collection

2.5 star property

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Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking, City View

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Double Beds, Non Smoking, City View

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Bathtub

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 Queen Bed, Non Smoking, Bathtub

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 Queen Bed, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (View)

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Non Smoking (View)

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking, Bathtub

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Single Beds, Non Smoking, Bathtub

  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking | Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 Queen Bed, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Bathtub

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 Queen Bed, Accessible, Bathtub

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking (Walk-in Shower)

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 Queen Bed, Accessible, Non Smoking (Walk-in Shower)

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About this property

Times Square West Hotel, BW Signature Collection

A 24-hour front desk, express check-out and a TV in a common area are available at this smoke-free hotel. Free continental breakfast and free WiFi in public areas are also provided. Additionally, a front desk safe, ATM/banking services and multilingual staff assistance are on-site.
Times Square West Hotel, BW Signature Collection offers 89 accommodations with coffee/tea makers and a hairdryer. 40-inch flat-screen televisions come with premium cable channels. Bathrooms include a separate bath and shower and complimentary toiletries.

This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Our customers tell us they can't get enough of Times Square West Hotel, BW Signature Collection's great location. During your stay, you're just a quick walk from Manhattan Cruise Terminal. You'll find features such as free breakfast and free WiFi in public areas.
  • Free continental breakfast served daily
  • Free WiFi
  • Amenities include a front desk safe, multilingual staff and a lift
  • Guests have good things to say about the accommodation for the cleanliness and overall comfort
  • Within a 15-minute walk of Manhattan Cruise Terminal and Jacob K. Javits Convention Center
Free breakfast is served daily. Public spaces have free WiFi. Times Square West Hotel, BW Signature Collection also features multilingual staff, express check-out, and a front desk safe.

This New York hotel is smoke free.

Guests are served a free continental breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Free continental breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • TV in common areas

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 9 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 75
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 75 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Alcohol isn't served at Times Square West Hotel, BW Signature Collection.

Property is also known as

Comfort Inn Hotel Midtown West
Comfort Inn Midtown West
Midtown West Comfort Inn
Central Park West Comfort Inn
Comfort Inn Central Park West Hotel New York City
Comfort Inn New York City
New York City Comfort Inn
Comfort Inn Midtown West Hotel

Times Square West Hotel, BW Signature Collection Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 634 out of 1779 reviews
Rating 8 - Good. 562 out of 1779 reviews
Rating 6 - Okay. 344 out of 1779 reviews
Rating 4 - Poor. 126 out of 1779 reviews
Rating 2 - Terrible. 113 out of 1779 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

Reviews

8/10 Good

Suresh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location, was also affordable. Time square and most theater halls are within walking distance. The rooms are small but comfortable and suffice for sightseeing. We had an enjoyable stay here and would book here again if returning to NY.
Stayed 9 nights in Jun 2025

6/10 Okay

Ancy

Stayed 1 night in Dec 2025

6/10 Okay

Elane

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
When we arrive, we didn't get a happy greeting and then when we got to the room, we just knew that it was large enough to host some guess if they were to come over. It looks like we have to take it to the hallway that's how small the rooms were. We stayed at other Comfort Inns and they had room in there, but this was our first New Year's Eve close to Time Square, but we were in NEW YORK they do nothing small but now I see different. We will not be back to this hotel, but you wouldn't worry about me you have other that might have love it there but not ME. Have a HAPPY NEW YEAR
Stayed 1 night in Dec 2025

10/10 Excellent

Nelsys

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was to hot. The heater was always on.
Stayed 4 nights in Dec 2025

6/10 Okay

ARSENIO

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The room was too small. No netflix cable. No parking whatsoever. The only good thing was breakfast.
Stayed 1 night in Dec 2025

10/10 Excellent

Gabriela

Travelled with family
Liked: Cleanliness, property conditions & facilities
Nice place with nice staff!
Stayed 4 nights in Dec 2025

10/10 Excellent

Brianna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing location to visit nyc for a weelend. easy check in and check out. room met expectations and the staff was super helpful and friendly. would stay here again
Stayed 2 nights in Dec 2025

2/10 Terrible

Allan

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room, building, and location was poor. No shampoo, no soap and water in lobby. Not very clean facilities. Wouldn't stay here again.
Stayed 3 nights in Dec 2025

10/10 Excellent

Hoover

Liked: Cleanliness, amenities, property conditions & facilities
El recepcionista muy amable y todo muy limpio
Stayed 1 night in Dec 2025

4/10 Poor

Eileen

Stayed 1 night in Dec 2025

8/10 Good

Elizabeth

Travelled with partner
Liked: Cleanliness
The room was clean but the breakfast was not great. There needs to be improvement on the brewakfast,
Stayed 5 nights in Dec 2025

10/10 Excellent

Danielle

Travelled with group
Liked: Cleanliness, property conditions & facilities
Clean cozy room. Decent breakfast
Stayed 1 night in Dec 2025

2/10 Terrible

Rune

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel has a good location, especially for travelers going on a cruise, as it is close to the cruise terminal. Unfortunately, this is where the positives end. The rooms are extremely small and poorly maintained. The cleanliness was far below an acceptable standard, with dirt, hair, and food remnants left in the room upon arrival. This created an unpleasant first impression and made the stay uncomfortable. The internet connection was very limited and practically unusable. When we raised this issue at the reception, we were told that “this is just how it is,” with no attempt to resolve the problem or offer any form of compensation. The level of service was therefore disappointing and unprofessional. Overall, a very disappointing stay, and unfortunately not a hotel I can recommend.
Stayed 2 nights in Dec 2025

10/10 Excellent

Brian, Kingston

Travelled with partner
Liked: Cleanliness, property conditions & facilities
All good
Stayed 1 night in Dec 2025

10/10 Excellent

Kendall

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2025

8/10 Good

lynn

Liked: Cleanliness
Beds so close to door.... very small room. Also, elevator not working properly. Otherwise good, very nice shower and good location. Carpet on floors needs to be changed to wood also....carpet....YUKKY!!!
Stayed 1 night in Dec 2025

6/10 Okay

Leslie

Travelled with family
The room was very small and no way would have accommodated 4 adults. There are no drawers or proper wardrobe in the room and no safe. House keeping was poor had to ask twice at reception towel change. For what we paid it was ok
Stayed 3 nights in Dec 2025

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, amenities
Great stay!
Stayed 3 nights in Dec 2025

2/10 Terrible

Marko

Travelled with family
Disliked: Cleanliness, amenities
The internet connection was useless during the whole stay. Breakfast food was really low-quality and there was not enough seating for everyone.
Stayed 3 nights in Dec 2025

6/10 Okay

YADIRA

Travelled with family
Liked: Staff & service
TV did not work, said it was offline. I reported to front desk every day and they said they would send someone but never was fixed, at least not while we stayed.
Stayed 3 nights in Nov 2025

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2025

8/10 Good

Ginger

Stayed 1 night in Dec 2025

8/10 Good

Anke

Stayed 4 nights in Dec 2025

2/10 Terrible

Ivette

Stayed 1 night in Dec 2025

2/10 Terrible

Elaine

Stayed 1 night in Dec 2025

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