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DoubleTree by Hilton New York Times Square West

4.0 star property

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Photo gallery for DoubleTree by Hilton New York Times Square West

Rooftop bar
Creator video - submitted by kaya gravitter
Reception
Terrace/patio
Exterior

Reviews

7.6 out of 10
Good

Popular amenities

  • Pet-friendly
  • Air-conditioning
  • Breakfast available
  • Parking available

Explore the area

View in a map
350 W 40th St, New York, NY, 10018
  • Place, Times Square
    ‪6 min walk‬
  • Place, Jacob K. Javits Convention Center
    ‪6 min walk‬
  • Place, Madison Square Garden
    ‪8 min walk‬
  • Airport, Newark Liberty Intl. Airport (EWR)
    ‪24 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 2 Double Beds, Non Smoking

  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Non Smoking

7.8 out of 10
Good
(203 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, City View

City view

Room, 2 Double Beds, Non Smoking, City View

7.8 out of 10
Good
(41 reviews)
  • City view
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking, City View

In-room safe, desk, laptop workspace, blackout curtains

Room, 1 King Bed, Non Smoking, City View

  • City view
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds, Non Smoking, City View

In-room safe, desk, laptop workspace, blackout curtains

Premium Room, 2 Double Beds, Non Smoking, City View

8.0 out of 10
Very good
(18 reviews)
  • City view
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed, Non Smoking, City View

In-room safe, desk, laptop workspace, blackout curtains

Premium Room, 1 King Bed, Non Smoking, City View

7.2 out of 10
Good
(9 reviews)
  • City view
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Room, 1 King Bed, Non Smoking

  • City view
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Hearing Access)

View from room

Room, 1 King Bed, Accessible, Non Smoking (Hearing Access)

7.4 out of 10
Good
(27 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-in Shower)

View from room

Room, 1 King Bed, Accessible (Roll-in Shower)

7.8 out of 10
Good
(9 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, City View (Hearing)

View from room

Room, 1 King Bed, Accessible, City View (Hearing)

7.0 out of 10
Good
(4 reviews)
  • City view
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Accessible King Room with Shower

In-room safe, desk, laptop workspace, blackout curtains

Accessible King Room with Shower

  • Sleeps 2

View all photos for Room, 1 King Bed, Accessible, River View (Hearing Accessible)

View from room

Room, 1 King Bed, Accessible, River View (Hearing Accessible)

  • River view
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, River View, Corner

In-room safe, desk, laptop workspace, blackout curtains

Room, 2 Double Beds, River View, Corner

  • River view
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

Standard King Room-Hearing Accessible

  • Sleeps 2

King Room With City View-Hearing Accessible

  • Sleeps 2

View all photos for Standard King Room

In-room safe, desk, laptop workspace, blackout curtains

Standard King Room

  • Sleeps 2

View all photos for King Room With City View

In-room safe, desk, laptop workspace, blackout curtains

King Room With City View

  • Sleeps 2

King Room With Downtown River View

  • Sleeps 2

View all photos for Two Double Room With City View

In-room safe, desk, laptop workspace, blackout curtains

Two Double Room With City View

  • Sleeps 4

View all photos for Deluxe Two Double Corner With Uptown River View

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Two Double Corner With Uptown River View

  • Sleeps 4

View all photos for Standard Two Double Room

In-room safe, desk, laptop workspace, blackout curtains

Standard Two Double Room

  • Sleeps 4

View all photos for Freedom Tower View Premium King Room

In-room safe, desk, laptop workspace, blackout curtains

Freedom Tower View Premium King Room

  • Sleeps 2

View all photos for City View Premium King Room

In-room safe, desk, laptop workspace, blackout curtains

City View Premium King Room

  • Sleeps 2

View all photos for City View Premium Two Double Room

In-room safe, desk, laptop workspace, blackout curtains

City View Premium Two Double Room

  • Sleeps 4

Similar properties

Exterior
Sheraton New York Times Square Hotel
Manhattan
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
3.7 out of 5, Good, 7,443 reviews
The price is €178
includes taxes & fees
19 Apr - 20 Apr
Sheraton New York Times Square Hotel

About this property

DoubleTree by Hilton New York Times Square West

Along with a restaurant, this smoke-free hotel has a fitness centre and a bar/lounge. Additionally, a snack bar/deli, a rooftop terrace and a coffee shop/cafe are on-site. Housekeeping is available on request.
DoubleTree by Hilton New York Times Square West offers 612 air-conditioned accommodations with laptop-compatible safes and a safe. 40-inch LCD televisions come with premium cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at DoubleTree by Hilton New York Times Square West. During your stay, you're just a quick walk from Times Square. You'll find features such as a restaurant, a gym and a bar. This property offers pet-friendly amenities, such as food and water bowls.
  • Enjoy American cuisine while dining at Good Times
  • Full breakfast served daily for a fee
  • WiFi and wired Internet for a fee
  • Valet parking and self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Within a 10-minute walk of Times Square and Broadway
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are available in public spaces for a fee. Event space at this hotel measures 900 square feet (84 square metres) and includes conference space. A fitness centre, a rooftop terrace, and multilingual staff are also featured at the business-friendly DoubleTree by Hilton New York Times Square West. Parking is available for a fee.

This 4-star New York hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 6:30 AM to 11 AM.
Good Times – This restaurant specialises in American cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
High Bar – On-site rooftop bar. Happy hour is offered. Open daily.
Room service is available.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per day); wired internet (surcharge)
  • Available in some public areas: WiFi (USD 9.95 per day); wired internet (surcharge)

Parking and transport

  • Parking on site (USD 70 per day)
  • Valet parking on site (USD 90 per day)
  • Limited on-site valet and self parking

Food and drink

  • Daily full breakfast available 6:30 AM to 11 AM for a fee: USD 25.99 to 30 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Good Times
  • High Bar

Things to do

  • Billiards/pool table
  • Gym

Family friendly

  • Grocery/convenience store
  • In-room cot
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • 900 square feet of conference space
  • Computer station

Outdoors

  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 34 floors
  • Banquet hall
  • Built in 2017
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 40-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 25 lb per pet)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 25.99 to 30.00 per person
  • Fee for in-room wireless Internet: USD 9.95 per day (rates may vary)
  • Fee for in-room wired Internet: USD 14.95 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 9.95 per day (rates may vary)
  • Fee for wired Internet in public areas: USD 9.95 per day (rates may vary)
  • Self-parking fee: USD 70 per day
  • Valet parking fee: USD 90 per day
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

DoubleTree Hilton New York Times Square West Hotel
DoubleTree Hilton Times Square West Hotel
DoubleTree Hilton New York Times Square West
DoubleTree Hilton Times Square West
DoubleTree by Hilton New York Times Square West 
DoubleTree Hilton Times Squar
DoubleTree by Hilton New York Times Square West Hotel
DoubleTree by Hilton New York Times Square West New York
DoubleTree by Hilton New York Times Square West Hotel New York

DoubleTree by Hilton New York Times Square West Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 1596 out of 3794 reviews
Rating 8 - Good. 834 out of 3794 reviews
Rating 6 - Okay. 648 out of 3794 reviews
Rating 4 - Poor. 316 out of 3794 reviews
Rating 2 - Terrible. 400 out of 3794 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

Reviews

8/10 Good

lauralee, jacksonville

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
Staff was pleasant and helpful. Check in and elevator situation was hectic, but to be expected during a holiday week in this area. Housekeeping only emptied our trash one time in 4 visits to our room during our 6 night stay, so we had to leave it outside our room due to no trash cans within the hall spaces.
Stayed 6 nights in Dec 2025

8/10 Good

Saja

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Good but the room was small
Stayed 3 nights in Dec 2025

10/10 Excellent

amit

Stayed 2 nights in Dec 2025

10/10 Excellent

Rakesh

Stayed 1 night in Dec 2025

2/10 Terrible

Alexis

Disliked: Cleanliness, amenities, property conditions & facilities
Just bad 👎

2/10 Terrible

Marilyn

Disliked: Cleanliness, property conditions & facilities
The elevators were always full. It took 30 minutes to get to the lobby. The first room they assigned us was dilapidated and extremely small. I will not go back.
Stayed 3 nights in Dec 2025

4/10 Poor

Marcella

Liked: Cleanliness, property conditions & facilities
The room was clean snd comfortable but was in the 36th floor near rooftop and mudic was do loud couldnt sleep. Then babbling kids woke me up 9sm in the morning. Room was too small, walls too thin. And wasnt told street would be blocked off so had to lug bags and items blocks away from hotel. Would recommend but never for New Years.
Stayed 1 night in Dec 2025

10/10 Excellent

Arun Abraham, New York

Liked: Cleanliness, property conditions & facilities
Great location, early check in and clean rooms. It’s next to Times Square. Overall rating 9/10.
Stayed 2 nights in Dec 2025

10/10 Excellent

Manuel

Stayed 1 night in Jan 2026

8/10 Good

Marisol

Travelled with family
Liked: Cleanliness, staff & service, amenities
Location
Stayed 2 nights in Dec 2025

8/10 Good

Luis

Travelled with family
Liked: Property conditions & facilities
Disliked: Amenities
Good views
Stayed 2 nights in Dec 2025

2/10 Terrible

Steve

Disliked: Amenities
No heat. Kinda dirty. Switched rooms still no good.
Stayed 3 nights in Dec 2025

10/10 Excellent

Alfredo

Liked: Cleanliness, amenities
Good
Stayed 1 night in Dec 2025

4/10 Poor

Meghan

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I feel your site lend itself to fall advertising. I booked the rooftop which I understand is a third-party when I called your front desk. I spoke to them they said that. I then followed up with the restaurant and none of the two staff members knew that it was 21+. The site does not say that the restaurant or the bar above is 21+. We are not from New York. But what the confirmation after the cancellation deadline had expired did say that the restaurant had to be 21+. And I received that the day before traveling. And I just find it to be a little curious that you didn’t provide that information clearly on the site. It’s on some sort of special Karen instructions notation at the bottom of the website that no one would ever think to read. In addition to that the elevators took between 10 and 15 minutes to get onto. and on New Year’s Eve when we returned, they dedicated one of the elevator shafts plus kind of half of the other one to the bar. One dedicated is totally to bringing patrons to the bar and then the other one dedicated to the supplies which were in the basement going down. Well, the entire lobby was packed full of people with children, trying to get up to their rooms. It would be one thing if it was clearly demonstrated that the restrictions on that bar were 21 but even after having made a reservation, none of that information was conveyed. And we were left without any plans, and it was part of the reason that we booked this hotel. Plus the horrendous waits for elevat
Be prepared to wait at least 15 to 20 minutes for an elevator. Be prepared to let them go by. And even though people tried to hold the buttons, the elevator didn’t open on different floors. It doesn’t work.
No disclosure that you need to be 21 to get up to that bar. 50% of the elevators are dedicated at night to the bar. And the lobby was packed like this almost every hour of the day.
Stayed 4 nights in Dec 2025

6/10 Okay

Crystal

Travelled with family
Liked: Cleanliness
Disliked: Amenities
There is not much they can do, the rooms are really small for a family of 4, overall is was okay.
Stayed 4 nights in Dec 2025

6/10 Okay

mickey

Stayed 2 nights in Dec 2025

8/10 Good

Liliane

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff were amazing. Room cleaned regularly. Elevators are so slowww
Stayed 8 nights in Dec 2025

6/10 Okay

Kara

Travelled with family
Liked: Cleanliness, property conditions & facilities
Horrible elevator situations. Too many people not enough elevators working. Small lobby, very crowded.
Stayed 2 nights in Dec 2025

8/10 Good

Erica

Liked: Cleanliness, property conditions & facilities
Room and staff were great! Minus 1 star only because of the hectic tiny lobby and elevator situation.
Stayed 3 nights in Dec 2025

10/10 Excellent

Splrenda

Stayed 1 night in Dec 2025

10/10 Excellent

Teesha

Stayed 1 night in Dec 2025

4/10 Poor

Henin

Room and cleanest
Stayed 4 nights in Dec 2025

2/10 Terrible

Matthew

Stayed 2 nights in Dec 2025

8/10 Good

Ines

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to times square, Broadway shows, Rocketfeller center, Hudson Yards and to the train terminal.
Stayed 6 nights in Dec 2025

4/10 Poor

Mostafa

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Check in process was extremely long, extra long line to check in only because they started checking in at 3 and staff and manager were slow and careless about the level of service, luggage storage was also managed poorly and extremely slow and inefficient. Hotel has a great location, but poorly managed. The meeting room was used as storage and was not available for guest upon our request, they just said the room is full, this is false advertisement as they claim to have a meeting room for guests.
Stayed 1 night in Dec 2025