See all properties

DoubleTree by Hilton New York Times Square West

4.0 star property

Choose dates to view prices

Photo gallery for DoubleTree by Hilton New York Times Square West

Rooftop bar
Creator video - submitted by kaya gravitter
City view
Terrace/patio
Reception

Reviews

7.6 out of 10
Good

Popular amenities

  • Pet-friendly
  • Air-conditioning
  • Breakfast available
  • Parking available

Explore the area

View in a map
350 W 40th St, New York, NY, 10018
  • Place, Times Square
    ‪6 min walk‬
  • Place, Jacob K. Javits Convention Center
    ‪6 min walk‬
  • Place, Madison Square Garden
    ‪8 min walk‬
  • Airport, Newark Liberty Intl. Airport (EWR)
    ‪24 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 2 Double Beds, Non Smoking

  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Non Smoking

7.8 out of 10
Good
(201 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, City View

City view

Room, 2 Double Beds, Non Smoking, City View

7.8 out of 10
Good
(41 reviews)
  • City view
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking, City View

In-room safe, desk, laptop workspace, blackout curtains

Room, 1 King Bed, Non Smoking, City View

  • City view
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds, Non Smoking, City View

In-room safe, desk, laptop workspace, blackout curtains

Premium Room, 2 Double Beds, Non Smoking, City View

8.0 out of 10
Very good
(18 reviews)
  • City view
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed, Non Smoking, City View

In-room safe, desk, laptop workspace, blackout curtains

Premium Room, 1 King Bed, Non Smoking, City View

7.2 out of 10
Good
(9 reviews)
  • City view
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Room, 1 King Bed, Non Smoking

  • City view
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Hearing Access)

View from room

Room, 1 King Bed, Accessible, Non Smoking (Hearing Access)

7.4 out of 10
Good
(27 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-in Shower)

View from room

Room, 1 King Bed, Accessible (Roll-in Shower)

7.8 out of 10
Good
(9 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, City View (Hearing)

View from room

Room, 1 King Bed, Accessible, City View (Hearing)

7.0 out of 10
Good
(4 reviews)
  • City view
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Accessible King Room with Shower

In-room safe, desk, laptop workspace, blackout curtains

Accessible King Room with Shower

  • Sleeps 2

View all photos for Room, 1 King Bed, Accessible, River View (Hearing Accessible)

View from room

Room, 1 King Bed, Accessible, River View (Hearing Accessible)

  • River view
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, River View, Corner

In-room safe, desk, laptop workspace, blackout curtains

Room, 2 Double Beds, River View, Corner

  • River view
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

Standard King Room-Hearing Accessible

  • Sleeps 2

King Room With City View-Hearing Accessible

  • Sleeps 2

View all photos for Standard King Room

In-room safe, desk, laptop workspace, blackout curtains

Standard King Room

  • Sleeps 2

View all photos for King Room With City View

In-room safe, desk, laptop workspace, blackout curtains

King Room With City View

  • Sleeps 2

King Room With Downtown River View

  • Sleeps 2

View all photos for Two Double Room With City View

In-room safe, desk, laptop workspace, blackout curtains

Two Double Room With City View

  • Sleeps 4

View all photos for Deluxe Two Double Corner With Uptown River View

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Two Double Corner With Uptown River View

  • Sleeps 4

View all photos for Standard Two Double Room

In-room safe, desk, laptop workspace, blackout curtains

Standard Two Double Room

  • Sleeps 4

View all photos for Freedom Tower View Premium King Room

In-room safe, desk, laptop workspace, blackout curtains

Freedom Tower View Premium King Room

  • Sleeps 2

View all photos for City View Premium King Room

In-room safe, desk, laptop workspace, blackout curtains

City View Premium King Room

  • Sleeps 2

View all photos for City View Premium Two Double Room

In-room safe, desk, laptop workspace, blackout curtains

City View Premium Two Double Room

  • Sleeps 4

Similar properties

Exterior
Sheraton New York Times Square Hotel
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
3.7 out of 5, Good, 7,402 reviews
The price is €172
includes taxes & fees
5 Apr - 6 Apr
Sheraton New York Times Square Hotel

About this property

DoubleTree by Hilton New York Times Square West

Along with a restaurant, this smoke-free hotel has a fitness centre and a bar/lounge. Additionally, a snack bar/deli, a rooftop terrace and a coffee shop/cafe are on-site. Housekeeping is available on request.
DoubleTree by Hilton New York Times Square West offers 612 air-conditioned accommodations with laptop-compatible safes and a safe. 40-inch LCD televisions come with premium cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at DoubleTree by Hilton New York Times Square West. During your stay, you're just a quick walk from Times Square. You'll find features such as a restaurant, a gym and a bar. This property offers pet-friendly amenities, such as food and water bowls.
  • Enjoy American cuisine while dining at Good Times
  • Full breakfast served daily for a fee
  • WiFi and wired Internet for a fee
  • Valet parking and self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Within a 10-minute walk of Times Square and Broadway
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are available in public spaces for a fee. Event space at this hotel measures 900 square feet (84 square metres) and includes conference space. A fitness centre, a rooftop terrace, and multilingual staff are also featured at the business-friendly DoubleTree by Hilton New York Times Square West. Parking is available for a fee.

This 4-star New York hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 6:30 AM to 11 AM.
Good Times – This restaurant specialises in American cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
High Bar – On-site rooftop bar. Happy hour is offered. Open daily.
Room service is available.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per day); wired internet (surcharge)
  • Available in some public areas: WiFi (USD 9.95 per day); wired internet (surcharge)

Parking and transport

  • Parking on site (USD 70 per day)
  • Valet parking on site (USD 90 per day)
  • Limited on-site valet and self parking

Food and drink

  • Daily full breakfast available 6:30 AM to 11 AM for a fee: USD 25.99 to 30 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Good Times
  • High Bar

Things to do

  • Billiards/pool table
  • Gym

Family friendly

  • Grocery/convenience store
  • In-room cot
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • 900 square feet of conference space
  • Computer station

Outdoors

  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 34 floors
  • Banquet hall
  • Built in 2017
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 40-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 25 lb per pet)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 25.99 to 30.00 per person
  • Fee for in-room wireless Internet: USD 9.95 per day (rates may vary)
  • Fee for in-room wired Internet: USD 14.95 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 9.95 per day (rates may vary)
  • Fee for wired Internet in public areas: USD 9.95 per day (rates may vary)
  • Self-parking fee: USD 70 per day
  • Valet parking fee: USD 90 per day
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

DoubleTree Hilton New York Times Square West Hotel
DoubleTree Hilton Times Square West Hotel
DoubleTree Hilton New York Times Square West
DoubleTree Hilton Times Square West
DoubleTree by Hilton New York Times Square West 
DoubleTree Hilton Times Squar
DoubleTree by Hilton New York Times Square West Hotel
DoubleTree by Hilton New York Times Square West New York
DoubleTree by Hilton New York Times Square West Hotel New York

DoubleTree by Hilton New York Times Square West Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 1594 out of 3788 reviews
Rating 8 - Good. 831 out of 3788 reviews
Rating 6 - Okay. 647 out of 3788 reviews
Rating 4 - Poor. 316 out of 3788 reviews
Rating 2 - Terrible. 400 out of 3788 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Roberto

Stayed 3 nights in Dec 2025

6/10 Okay

John

Travelled with family and small children
Liked: Cleanliness
Small room, shower water dripping outside, the staff is amazing 👏
Stayed 4 nights in Dec 2025

4/10 Poor

Patti

The hotel was nice, and clean. We however had no heat and they apparently moved us but never told us. Then were very rude about it later.
Stayed 3 nights in Dec 2025

10/10 Excellent

Greg

Stayed 2 nights in Dec 2025

10/10 Excellent

Arelis

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Yes, the rooms were great. Adriana from housekeeping and Kelvin and Alysse were awesome. The breakfast, internet and amenities were great.
Stayed 4 nights in Dec 2025

4/10 Poor

Mallory

Disliked: Cleanliness, staff & service, property conditions & facilities
On site restaurant was very expensive and it wasn’t but burgers and fries and was $130 for 3 people. Our room wasn’t ready at check in. Limited elevators for a ton of people. Staff not helpful.
Stayed 4 nights in Dec 2025

6/10 Okay

Trisha

Travelled with partner
Liked: Property conditions & facilities
There was so much confusion between Expedia and the hotel regarding my reservation. I was informed by the hotel that two reservations were made in my name. They checked me in through one reservation, but said I had to contact Expedia to cancel the second reservation. I contacted Expedia through the chat in the app. Expedia claimed there was only one reservation seen on their end and assured me I would not be charged/penalized for the second reservation. They were wrong. I ended up getting charged a no-show fee of $295+ for the second reservation by the hotel. Expedia then told me they could not issue a refund - it had to be the hotel! Ultimately, Expedia could not help me. They supposedly escalated the case which would have taken days. On the day of check out, I decided to explain the situation to a front desk attendant named Joanna (?), in hopes of resolving this right away. She identified the mistake and was able to refund the no-show fee. I appreciated her help and patience!! I'm still not certain who was responsible for the double-booking error. I am just happy to get a refund for a charge that was not my mistake, but with this experience, I have lost a little confidence in the reservation system and the communication between the hotel and Expedia. Thank you to the hotel staff member who helped resolve my issue! As far as the property, it was a great location. The hotel itself is relatively clean, despite the heavy traffic during the holidays.
Stayed 2 nights in Dec 2025

6/10 Okay

Andrea

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were small but clean.
Stayed 6 nights in Dec 2025

10/10 Excellent

Raúl

Stayed 3 nights in Dec 2025

8/10 Good

Brian

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was courteous and professional. The rooms were clean and well kept. One of our two rooms did not have a fridge like it was supposed to, but didn't end up being a big deal. Like most New York Hotels, the lobby and elevators are always an adventure, but thats not an explicit compalint on this hotel, just something to be aware of. The staff went out of their way to assist in any way necessary.
Stayed 1 night in Dec 2025

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, property conditions & facilities
Room good size. Employees exceptional. Very professional, friendly.
Stayed 3 nights in Dec 2025

4/10 Poor

marlene

Stayed 2 nights in Dec 2025

6/10 Okay

SHAMS

Stayed 3 nights in Dec 2025

10/10 Excellent

Amin, Lewisville

Stayed 4 nights in Dec 2025

2/10 Terrible

Eric

Travelled with family
They cancelled my room
Stayed 1 night in Dec 2025

8/10 Good

faisal

Stayed 3 nights in Dec 2025

10/10 Excellent

MINJI

Liked: Cleanliness, property conditions & facilities
Good!!!
Stayed 1 night in Dec 2025

4/10 Poor

Christine

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
We stayed at your property over the weekend with my family. We were a party of eight and I booked four rooms. For starters the billing was not correct and instead of charging my CC my three sons incurred the charges which we had corrected. The water pressure in the rooms was non existent. In addition the staff at the rooftop bar were very rude and one of the nights we went up to the bar we were asked to leave because their was a private party that was starting a few hours later… the staff was rude in their approach and suggested we go down to the first floor bar and told us we would not have much time as the bar closes at 10:45. I would not recommend staying at this location.
Stayed 2 nights in Dec 2025

2/10 Terrible

Marwa

Travelled with family
Disliked: Cleanliness, staff & service, amenities
The room very small, not as big as the 20m2 described in the the website. There was no room fridge to keep tiny snack for the little ones. No indication of what so ever services availible. They say that they can put a crib in the room but never managed to put due to the lack of space abviousely. It was said that parking is available, at the end of the day the parking is not the Hotels parking, the fees are exagerated, the wait was so long (40 minutes to drop the car) for no apparent reason. And the fees explained at the hotel are doubled once you're in the parking. No access to the car through the whole stay and you have to keep the keys with the "valet" that didn't valet anything. Thanks but never again!
Stayed 2 nights in Dec 2025

8/10 Good

Brooke

Great location, clean and friendly staff
Stayed 2 nights in Dec 2025

8/10 Good

Jessica

Stayed 4 nights in Dec 2025

4/10 Poor

Ruben

Stayed 2 nights in Dec 2025

6/10 Okay

husam

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Room very small, the closet not enough even for one person clothes, no small refrigerator like other places, waiting to long for the elevator, the shower doors leeks water when you use till it gets in to the room
Stayed 2 nights in Dec 2025

2/10 Terrible

Simran

Stayed 1 night in Dec 2025

6/10 Okay

Kavita

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Pros- great location and walking distance to Timessquare, Hudson yards, Bryant park and subway station to go to other places. Lots of restaurants and cafes located conveniently around the hotel. The hotel was able to store our luggage as we reached around 11am that was helpful. The property was neat and clean and staff was helpful. Cons- the Air conditioning in the room was noisy and at times would become louder suddenly which was a little annoying as it would wake us up at night. To take the elevators there was a waiting most of the time as this place is busy so give yourself 10mins extra when leaving the hotel.
Stayed 3 nights in Dec 2025