8/10 Good
Imran, Bronx
Travelled with family
16 Aug 2025
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I have stayed King suite room with casino view for 3 nights 4 days.
5 Star for the room size and view.
1 star for Guest Behavior.
"The Hotel was a fantastic choice for our recent trip to the niagra falls usa. The location was perfect, just a short walk from Niagara falls USA and its attractions. The room was impeccably clean and well-maintained, and the bed was incredibly comfortable.
Not very impressed with the attentive service from the staff, during my stay I have meet with three of the staffs in the front desk all of them seem to be not welcoming as well as tired like they have been working 24 hours. I sometime sat in the lobby to check the behavior of them with other clients too. Very bad experience. Its a hospitability job you guys are doing come on have some smile on the face with some attitude to answer the questions a guest might have. Not a sad dull face showing no interest to talk to any guest.
The hotel's amenities, like the swimming pool is good and awesome but remember its cold water only no heated up but you will love swimming as the water is clean and everything surrounding it is great, fitness center, were also a great addition, there is a small free guest laundry with one speed queen machine of dryer and washer.
The Suite room i booked was expensive so I was expecting the parking to be free. But to my surprise when I reached there they took money out of my credit card without even informing me for what are they charging me for.
Imran
Stayed 4 nights in Aug 2025