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Holiday Inn Express Union City (San Jose) by IHG

2.5 star property

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Photo gallery for Holiday Inn Express Union City (San Jose) by IHG

Free buffet breakfast
Exterior
In-room safe, desk, iron/ironing board, free WiFi
Point of interest
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • Housekeeping

Explore the area

View in a map
31140 Alvarado Niles Rd, Union City, CA, 94587
  • Place, Cinemark Century Union Landing 25
    ‪2 min walk‬
  • Place, Union Landing
    ‪6 min walk‬
  • Place, Alameda Creek Regional Trail
    ‪2 min drive‬
  • Airport, Oakland, CA (OAK-Oakland Intl.)
    ‪17 min drive‬

Room options

View all photos for Standard Room, 1 King Bed (Extra Floor Space)

In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 1 King Bed (Extra Floor Space)

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible Bathtub (Mobility, Accessible Tub)

In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Accessible Bathtub (Mobility, Accessible Tub)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible Bathtub (Mobility, Accessible Tub)

In-room safe, desk, iron/ironing board, free WiFi

Suite, 2 Queen Beds, Accessible Bathtub (Mobility, Accessible Tub)

  • Sleeps 2
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds

9.0 out of 10
Wonderful
(21 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed

In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 1 Queen Bed

8.2 out of 10
Very good
(23 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

Standard Room, 1 Queen Bed, Kitchenette

  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed, Kitchenette

In-room safe, desk, iron/ironing board, free WiFi

Suite, 1 Queen Bed, Kitchenette

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Mobility Accessible, Non Smoking (Communications, Mobility)

In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Mobility Accessible, Non Smoking (Communications, Mobility)

  • 23 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Holiday Inn Express Union City (San Jose) by IHG

Hotel in Union City with free breakfast and 24-hour front desk
This smoke-free hotel features laundry facilities, a 24-hour front desk and express check-in. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, express check-out, a front desk safe and multilingual staff assistance are on-site.
Holiday Inn Express Union City (San Jose) by IHG offers 77 accommodations with a safe and coffee/tea makers. Flat-screen televisions come with cable channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit.

This Union City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at Holiday Inn Express Union City (San Jose) by IHG. During your stay, you're just a quick walk from Cinemark Century Union Landing 25. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast offered
  • Free WiFi
  • Free self-parking
  • Amenities include a front desk safe, laundry facilities and multilingual staff
  • Steps from Cinemark Century Union Landing 25 and 11 minutes on foot from Union Landing
Free breakfast is available. WiFi is free in public spaces. The business-friendly Holiday Inn Express Union City (San Jose) by IHG also features multilingual staff, laundry facilities, and express check-in. Limited free parking is available on a first-come, first-served basis.

This Union City hotel is smoke free.

Guests are served a free buffet breakfast.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • 1 building
  • 4 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from May 22 2024 to April 30 2026 (dates subject to change):
  • Meeting facilities
The property will be renovating from 26 June 2023 to 30 April 2026 (completion date subject to change). The following areas are affected:
  • Business centre
  • Lift
  • Exterior
  • Fitness facilities
  • Front desk
  • Hallway
  • Laundry facilities
  • Lobby
  • Parking area
  • Selected guestrooms
  • Hot tub
  • Swimming pool
Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200 per stay

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Jose Hotel Union City San
Holiday Inn Express Union City San Jose
Union City San Jose
Holiday Inn Express Union City San Jose Hotel

Holiday Inn Express Union City (San Jose) by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 468 out of 954 reviews
Rating 8 - Good. 320 out of 954 reviews
Rating 6 - Okay. 98 out of 954 reviews
Rating 4 - Poor. 42 out of 954 reviews
Rating 2 - Terrible. 26 out of 954 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

8/10 Good

Melissa

Liked: Cleanliness, staff & service, amenities
It was under construction but the rooms were great and the staff was very friendly and helpful.
Stayed 3 nights in Sep 2025

10/10 Excellent

Lizett

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend visit was great, very quiet, not crowded during breakfast.
Stayed 1 night in Oct 2025

8/10 Good

Xiong

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
It’s next to a big shopping mall and there are quite a few restaurants near by. Felt good except my room’s key didn’t work most of the time and i had to change the room the next day. The breakfast was good with three hot items and regular stuff. Will stay at this place again.
Stayed 2 nights in Oct 2025

10/10 Excellent

Shomurod

Liked: Amenities
Great
Stayed 1 night in Oct 2025

10/10 Excellent

Nestor

Liked: Staff & service
Safe
Stayed 3 nights in Oct 2025

6/10 Okay

Eric

Travelled with family
Liked: Cleanliness, staff & service

Great Hotel -- But Didn't Know About Renovations

Great staff, nice room, but we weren't aware of the renovations. So, that is my only reason for the lower rating.
Stayed 1 night in Oct 2025

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms were nice clean. Bed’s comfortable. Lots of nice restaurants and shopping within walking distance. The only downfall was the hotel is under construction.
Stayed 1 night in Sep 2025

8/10 Good

Henry

Stayed 1 night in Sep 2025

10/10 Excellent

Cristal

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even with the construction going on, everything was clean. Noise was at a minimum and customer service was excellent!
Stayed 2 nights in Sep 2025

6/10 Okay

Paul

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
For starters, it was being renovating. A lot of noise but was understandable. Front end was a little aggressive when I was asking questions. Not friendly at all. She might need to go back and take some courses on how to greet and meet.
Stayed 2 nights in Sep 2025

10/10 Excellent

Pricila

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2025

10/10 Excellent

Kris

Stayed 12 nights in Sep 2025

10/10 Excellent

Leobardo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and modern looking
Stayed 1 night in Sep 2025

10/10 Excellent

Maria, Los Angeles

Travelled with family
Liked: Cleanliness, amenities
Friendly Staff
Stayed 3 nights in Aug 2025

10/10 Excellent

Felicia

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good. Only drawback was ongoing construction but that wasn’t any real problem for just an overnight stay.
Stayed 1 night in Aug 2025

10/10 Excellent

Ashley

Stayed 1 night in Jul 2025

8/10 Good

Rowena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in Aug 2025

10/10 Excellent

karren

Stayed 4 nights in Aug 2025

8/10 Good

Rowena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is okay, the staff are very nice
Stayed 7 nights in Aug 2025

8/10 Good

Michael

Stayed 11 nights in Aug 2025

4/10 Poor

Racquel

Disliked: Cleanliness, staff & service, property conditions & facilities
Not comfortable to stay and hard to open our door
Stayed 1 night in Aug 2025

8/10 Good

Deonte

Travelled with family
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Tiesha

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Sabrina

Stayed 1 night in Aug 2025