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Holiday Inn Express & Suites West Ocean City by IHG

2.5 star property

Choose dates to view prices

Photo gallery for Holiday Inn Express & Suites West Ocean City by IHG

Free daily continental breakfast
Exterior
Exterior
Desk, laptop workspace, blackout curtains, iron/ironing board
Property amenity

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Housekeeping
  • Gym
  • Laundry

Explore the area

View in a map
12552 Ocean Gateway, Ocean City, MD, 21842
  • Place, Grand Prix Amusements
    ‪5 min walk‬
  • Place, Tanger Outlet Center
    ‪8 min walk‬
  • Place, Isle of Wight Bay
    ‪11 min walk‬
  • Airport, Salisbury, MD (SBY-Salisbury - Ocean City Wicomico Regional)
    ‪36 min drive‬

Room options

Standard Room

9.4 out of 10
Exceptional
(11 reviews)
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 1 King Bed

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(30 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Accessible Tub)

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Accessible (Accessible Tub)

9.6 out of 10
Exceptional
(8 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communications)

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Accessible (Communications)

8.0 out of 10
Very good
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(41 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications)

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Accessible (Communications)

8.4 out of 10
Very good
(8 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed, Accessible (Communications)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 King Bed with Sofa bed, Accessible (Communications)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, Multiple Beds

8.2 out of 10
Very good
(12 reviews)
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 King Bed with Sofa bed

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Accessible (Accessible Tub)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, Multiple Beds, Accessible (Accessible Tub)

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Mobility Accessible (Communications, Accessible Tub)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 King Bed with Sofa bed, Mobility Accessible (Communications, Accessible Tub)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Mobility Accessible (Communications, Roll-In Shower)

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Mobility Accessible (Communications, Roll-In Shower)

  • Sleeps 4
  • 2 Queen Beds

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About this property

Holiday Inn Express & Suites West Ocean City by IHG

Pet-friendly hotel connected to a shopping centre in Ocean City with free breakfast
An indoor pool, a fitness centre and a snack bar/deli are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a business centre, laundry facilities and a 24-hour front desk.
Holiday Inn Express & Suites West Ocean City by IHG offers 84 air-conditioned accommodations with free newspapers and coffee/tea makers. Televisions come with satellite channels. Bathrooms include complimentary toiletries and hairdryers.

This Ocean City hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a fitness centre.
Our customers tell us that they can't get enough of the free breakfast at Holiday Inn Express & Suites West Ocean City by IHG. During your stay, you'll be connected to a shopping centre and just a quick walk from Baja Amusements. Free WiFi in public areas, free self-parking and an indoor pool are available.
  • Free continental breakfast served daily
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking
  • Take a swim in the indoor pool
  • Amenities include a business centre, a computer and laundry facilities
  • On-site recreation includes a gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Just a 3-minute drive from Ocean City Boardwalk and a few minutes from Ocean City Beach
  • Cats and dogs welcome for a fee
Holiday Inn Express & Suites West Ocean City by IHG offers its guests an indoor pool and a fitness centre. There's a snack bar/deli on site. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

You'll find a business centre on site. The business-friendly Holiday Inn Express & Suites West Ocean City by IHG also features a vending machine, laundry facilities, and an ATM. Free self parking is available.

This Ocean City hotel is smoke free.

Guests are served a free continental breakfast daily from 6:30 AM to 10 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 6:30 AM to 10 AM
  • Snack bar/deli

Things to do

  • Golf
  • Gym
  • Indoor pool

Family friendly

  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • Business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways (91 centimetre high)
  • Lever door handles
  • Lift (102 centimetre wide door)
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (91 centimetre high)

More

  • 4 floors
  • Built in 2015
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 30 per pet, per night
  • Only dogs and cats are allowed
  • Weight limit: 75 lb per pet
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 30 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Front desk staff will greet guests on arrival at the property.
Property Registration Number 1580
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express West Ocean City Hotel
Holiday Inn Express West Ocean City Hotel
Holiday Inn Express West Ocean City
Hotel Holiday Inn Express & Suites West Ocean City Ocean City
Ocean City Holiday Inn Express & Suites West Ocean City Hotel
Hotel Holiday Inn Express & Suites West Ocean City
Holiday Inn Express & Suites West Ocean City Ocean City
Holiday Inn Express Suites West Ocean City
Holiday Inn Express Hotel
Holiday Inn Express
Express West Ocean City
West Ocean City
Holiday Inn Express Suites West Ocean City
Holiday Inn Express Suites West Ocean City by IHG
Holiday Inn Express Suites West Ocean City an IHG Hotel
Holiday Inn Express & Suites West Ocean City by IHG Hotel
Holiday Inn Express & Suites West Ocean City by IHG Ocean City

Holiday Inn Express & Suites West Ocean City by IHG Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 473 out of 1002 reviews
Rating 8 - Good. 285 out of 1002 reviews
Rating 6 - Okay. 118 out of 1002 reviews
Rating 4 - Poor. 66 out of 1002 reviews
Rating 2 - Terrible. 60 out of 1002 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a nice place to stay
Stayed 1 night in Aug 2025

4/10 Poor

Jennifer

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
We booked this hotel because it advertised rollaway beds and I even confirmed with the front desk prior to arrival that one was noted on our reservation. When we checked in, I was told the hotel doesn’t have rollaways at all and was advised to “make a bed on the floor.” With four kids, this was impossible and unacceptable. We had to waste our first evening (and extra money) buying an air mattress from Walmart just to have enough sleeping space. The sofa pullout mattress was also in terrible condition—springs with no padding—and no bedding was provided until we requested it. The issues didn’t stop there. The indoor pool water was so cloudy and against my better judgement I let the kids give it a try - one got a rash from our first few minute dip and we never returned. The wall mounted toiletries in our room were empty, and only four towels were provided for a six-person booking. At breakfast, when I asked about ingredients due to my child’s food allergies, staff dismissively said they didn’t know and couldn’t provide any information. On top of that, multiple nights we found the side door propped open, which felt unsafe. This was one of the most stressful and disappointing hotel stays we’ve ever had. Between misinformation and poor amenities/information shared, I cannot recommend this property and will not return.
Stayed 4 nights in Aug 2025

10/10 Excellent

kelly

Friendly and clean
Stayed 1 night in Aug 2025

8/10 Good

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well, Ocean City was an experience for this girl from the west coast where it is not quite such a gym, laundry, and tanning sort of vibe. The hotel itself was just fine, but if you aren't looking for the boardwalk/shore experience, keep going south until you hit a smaller town.
Stayed 1 night in Jul 2025

4/10 Poor

Jewell

Disliked: Cleanliness, property conditions & facilities
Smelled like wet dog
Stayed 1 night in Aug 2025

10/10 Excellent

Grechen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free breakfast
Stayed 3 nights in Aug 2025

8/10 Good

Krzysztof

Liked: Staff & service
Stayed 1 night in Aug 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean room, Free EV chargers and walkable dining.
Stayed 1 night in Aug 2025

10/10 Excellent

EDWIN

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything about this hotel no complaints
Stayed 4 nights in Aug 2025

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, amenities
Very clean and staff were very nice
Stayed 4 nights in Aug 2025

6/10 Okay

Edwin

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
Food options were good and we appreciated the 24/7 coffee station. It’s within driving distance to the Ocean City attractions. Our room had a very strong musty smell and hotel management didn’t change our room. They came to spray some air freshener instead. Window was missing one blackout curtain so we had to concoct a way to cover it. At the bottom of the one curtain there was gunk. Basic cleaning standards were subpar for this type of hotel. Probably wouldn’t come back again.
Stayed 1 night in Jul 2025

10/10 Excellent

Basemh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked everything about this hotel, the food, the pool and friendly atmosphere! It was quiet! The staff was amazing. Definitely recommend this hotel.
Stayed 3 nights in Jul 2025

10/10 Excellent

Hwa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Alexandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

8/10 Good

Douglas

Liked: Cleanliness
Stayed 3 nights in Jul 2025

10/10 Excellent

Caroline

Stayed 1 night in Jul 2025

10/10 Excellent

Mary Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
This property was
Stayed 3 nights in Jul 2025

8/10 Good

Renee, San Leandro

Liked: Cleanliness, staff & service, property conditions & facilities
Nice establishment
Stayed 2 nights in Jul 2025

8/10 Good

Patrick

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jul 2025

4/10 Poor

Nelson

Travelled with family
Liked: Property conditions & facilities, room comfort
The guy in the front desk gave us the wrong room. So we settled in and went out but when we got back we couldn’t get in so we had to go back downstairs and get a new room and resign paperwork and I find numerous charges on my credit card. I’m not happy about this mistake which was avoidable if he would of looked at the id I gave him and spelled my name correctly
Stayed 3 nights in Jul 2025

10/10 Excellent

Robert, Ashland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good area
Stayed 5 nights in Jul 2025

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
all was good except the air conditioner sounded like a train. Husband had to go buy ear plugs so he could sleep. It was way too hot not to have the air running...Also no hot tub, just a pool. All in all it was a nice place to stay.
Stayed 2 nights in Jul 2025

10/10 Excellent

Yolanda

Travelled with family
Liked: Cleanliness, staff & service, room comfort

Nice hotel and the location was perfect

Stayed 3 nights in Jul 2025

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fun Trip

Got to the hotel pretty late at night, but there was still someone working the drint desk at the front desk. Didnt have to ring a bell or wait for someone to come out of the back. Hotel was very clean and smelled good. Room was big, clean and comfortable. Bed was very comfortable. Bathroom was clean as well. My only wish is that the shower had a handheld shower head. Would definitely stay here again. The room had a microwave and small fridge, but wasnt listed on the room details. A very nice bonus.
Stayed 2 nights in Jul 2025

10/10 Excellent

Kerry

Travelled with family
Liked: Amenities, property conditions & facilities
Safe and clean
Stayed 2 nights in Jul 2025