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Best Western Plus Universal Inn

2.5 star property

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Photo gallery for Best Western Plus Universal Inn

Exterior
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Hypo-allergenic bedding, pillow-top beds, in-room safe, laptop workspace
Lobby
Free daily full breakfast
Outdoor pool, pool loungers

Reviews

8.2 out of 10
Very good

Popular amenities

  • Housekeeping
  • Gym
  • 24/7 front desk

Explore the area

View in a map
5618 Vineland Rd, Orlando, FL, 32819
  • Place, Universal Orlando Resort
    ‪5 min walk‬
  • Place, Orlando International Premium Outlets
    ‪14 min walk‬
  • Place, Universal Studios Florida
    ‪16 min walk‬
  • Airport, Orlando, FL (MCO-Orlando Intl.)
    ‪16 min drive‬

Room options

View all photos for Family Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Family Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed) | Hypo-allergenic bedding, pillow-top beds, in-room safe, laptop workspace

Family Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

9.4 out of 10
Exceptional
(8 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Hypo-allergenic bedding, pillow-top beds, in-room safe, laptop workspace

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

7.6 out of 10
Good
(5 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Hypo-allergenic bedding, pillow-top beds, in-room safe, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Hypo-allergenic bedding, pillow-top beds, in-room safe, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.2 out of 10
Very good
(50 reviews)
  • Sleeps 4
  • 2 Queen Beds

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About this property

Best Western Plus Universal Inn

Hotel with free breakfast, near Universal Orlando Resort
Along with an outdoor pool, this smoke-free hotel has a fitness centre and a 24-hour business centre. Free full breakfast is provided, as well as free WiFi in public areas, free self parking and a free theme park shuttle. Other amenities include a business centre, laundry facilities and a 24-hour front desk.
Best Western Plus Universal Inn offers 70 accommodations with a safe and coffee/tea makers. This accommodation offers separate sitting areas. Beds feature pillowtop mattresses. Guests can make use of the in-room fridges and microwaves. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. 32-inch plasma televisions come with premium cable channels. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.
The free breakfast at Best Western Plus Universal Inn gets good marks from our customers. During your stay, you'll be within walking distance of Universal Orlando Resort. Features include free WiFi in public areas, free self-parking and a free theme park shuttle.
  • Free full breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the outdoor pool
  • Amenities include a front desk safe, a 24-hour business centre and a computer
  • On-site recreation includes a gym
  • Guests really like the accommodation for the cleanliness and overall comfort
  • 11 minutes by foot from Universal Orlando Resort and a 3-minute drive from Orlando International Premium Outlets
  • Free theme park shuttle service
Best Western Plus Universal Inn offers its guests an outdoor pool and a fitness centre. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business centre on site. Free breakfast is available daily. A vending machine, multilingual staff, and tour/ticket assistance are also featured at Best Western Plus Universal Inn. Self parking is free.

This Orlando hotel is smoke free.

Guests are served a free full breakfast daily from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free theme park shuttle
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Free theme park shuttle
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways (86 centimetre high)
  • Lever door handles
  • Lift (91 centimetre wide door)
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (97 centimetre high)
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch plasma TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in time starts at 3 PM

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.65 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.65 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Best Western Plus Universal
Best Western Plus Universal Inn
Best Western Universal
Best Western Universal Inn
Best Western Universal Plus
Universal Best Western
Universal Inn
Best Western Plus Universal Inn Orlando
Best Western Plus Universal Hotel Orlando
Best Western Universal Hotel
Best Western Plus Universal Orlando
Orlando Best Western
Best Western Orlando
Best Plus Universal Orlando
Best Western Plus Universal Inn Hotel
Best Western Plus Universal Inn Orlando
Best Western Plus Universal Inn Hotel Orlando

Best Western Plus Universal Inn Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 479 out of 1000 reviews
Rating 8 - Good. 289 out of 1000 reviews
Rating 6 - Okay. 134 out of 1000 reviews
Rating 4 - Poor. 49 out of 1000 reviews
Rating 2 - Terrible. 49 out of 1000 reviews

8.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Staff

Professional and great cleaning staff.
Stayed 2 nights in Aug 2025

6/10 Okay

alma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was not great, during the time I stayed the pool was dirty, there was a smell from the carpet and finally I noticed there were cleaning it. Housekeeping was good.
Stayed 3 nights in Aug 2025

10/10 Excellent

beatriz

Stayed 1 night in Apr 2025

4/10 Poor

Ashley

Travelled with family
I have stayed at several hotels and this one was by far the worst. I had booked a double queen family suite and upon entering the room we noticed that it had double full beds. Upon mentioning that to the staff i was informed that they do not provide queen size beds even though I showed that was what we booked. Called corporate and was told that the front desk would be in contact to correct this. Nobody called us back. Be prepared to provide your own hand soap because they do not. The shower curtain was missing the inner plastic lining so no matter what the floor got all wet. It was also old and torn. There was no anti slip stickers on the tub floor either.
Stayed 5 nights in Aug 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Had a nice stay. Love how close it is to Universal and that there's a shuttle to take if you want. Rooms were decent, bathroom was a little dirty. Beds were very comfortable. Staff was very friendly and helpful. Would stay here again.
Stayed 3 nights in Jul 2025

10/10 Excellent

Melinda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay here again. Safe, clean, friendly, affordable. Staff was helpful and polite. No critters. We walked to Universal Studios which saved parking fees and no hassel. We didn't use the pool, but we didn't go to Orlando for a hotel pool, we went for Universal. Bfast was decent, got full. There's. Walgreens and Kpot restaurant in walking distance, which are super convenient
Stayed 4 nights in Jul 2025

6/10 Okay

Naomi

Disliked: Staff & service
Shuttle was limited, Breakfast was limited.
Stayed 3 nights in Jul 2025

8/10 Good

Patrick

Liked: Cleanliness, staff & service
Unfortunately for this particular location the weather was extremely hot. So when we decided to cool off in the hotel pool we quickly realized it was not sanitary or been cleaned in awhile. It had not been touched for our entire 7 day stay.
Stayed 2 nights in Jul 2025

8/10 Good

Tiffani

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2025

10/10 Excellent

Julia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was perfect during our visit to epic universe. Staff was really friendly. Great location.
Stayed 2 nights in Jul 2025

10/10 Excellent

Arlene

Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2025

10/10 Excellent

Abigail

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We have passes for our family of 5 ( kids age from 15-5) and stayed at this hotel first and loved it. Our next visit we made the mistake of going to a different hotel and it definitely made a difference in our experience. The staff is very friendly, it’s accessible to the parks as well as shopping and restaurants, and the rooms were amazing!!!We will always stay at this hotel when we come to Orlando!
Stayed 1 night in Jul 2025

4/10 Poor

Bridgette

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beware

We found a giant live cockroach in our room right when we entered. I asked to move rooms and was told they were all full, even though mere minutes prior he had asked me which floor I’d prefer (indicating there were rooms on each). He instead gave me $30 off one nights stay (we were there three nights). The bathroom was extremely disgusting with black mold looking substance all on the bathtub grout & in the toilet bowl. The beds were extremely uncomfortable, the pillows very lumpy, the mattress was stained. The air conditioner could barely keep up. The breakfast had extremely limited options. The only good thing about this hotel was the location which was extremely convenient to Universal and some good restaurants. I would not recommend or stay here again.
Stayed 3 nights in Jul 2025

10/10 Excellent

Mariela

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet and safe property to rest after visiting the amusement parks
Stayed 1 night in Jul 2025

2/10 Terrible

Lourdes

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We had a terrible experience in our stay. Checking in the person at front desk, Braulio, made an offensive comment when my husband asked why was he asking for a credit card if the reservation was already paid for. Braulio replied; "because if you get drunk you could wet the bed or break something and you get to pay for it". What is he implying with that comment? Then, our keys to room 117 would not open the door. A gentleman from housekeeping went to front desk and brought us a new set of keys. That night around 12 midnight, someone opened our room door. I called front desk and was told our room appeared as vacant. It seems Braulio never completed the registration. We were asked to verify our information so that the registration to that room could be completed. This incident could have triggered a bad situation for us and the hotel. What would you do if someone enters your room in the middle of the night without an explanation? It could have resulted in a very bad incident. Luckily, the upper lock of the door was on but we were left with a very sour taste. We did not feel safe for the rest of the stay. The only stars of our stay was housekeeping. Maria did our room and she was outstanding. Kudos to the gentleman from housekeeping who tried to help us when our keys to room 117 were not working.
Stayed 2 nights in Jul 2025

4/10 Poor

Ryan

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

You can do better

Went to check in at 4:30pm but for some reason the room wasn’t ready had to wait in the lobby for an hour. Not optimal after flying across the country. Also the shuttle runs twice once in n the morning before universal opens and once in the evening at 5:30 well before park closes. The shuttle is also super packed as it picks up from multiple hotels.
Stayed 3 nights in Jun 2025

10/10 Excellent

Nick

Stayed 3 nights in Jul 2025

8/10 Good

Darci

Liked: Property conditions & facilities
!
Stayed 3 nights in Jun 2025

8/10 Good

Darci

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was fine. Nothing special but decent value, easy to get to
Stayed 1 night in Jun 2025

10/10 Excellent

Leanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Brief Over Night Stay

My family and I needed a one night stay before catching our flight. The front desk staff were very polite. The rooms were clean and the bed was comfortable.
Stayed 1 night in Jun 2025

8/10 Good

Wen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Well it's not spotless, but clean enough. Staff are polite, but service is ok. Free basic breakfast in the morning. Parking is free, about 25min walk to universal studios. Uber ride is around 6buck(non busy hour). Few nice restaurants nearby and a Walgreens.
Stayed 9 nights in Jun 2025

8/10 Good

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
T
Stayed 3 nights in Jun 2025

6/10 Okay

Edgar

Stayed 1 night in Jun 2025

10/10 Excellent

Yosmany

Liked: Cleanliness, staff & service, property conditions & facilities
Everything Good
Stayed 1 night in Jun 2025

6/10 Okay

Jin

Liked: Property conditions & facilities
Disliked: Cleanliness
Room had a bit of a issue but staff was really nice and accommodated
Stayed 8 nights in May 2025