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Cross Hotel Osaka

4.0 star property

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Photo gallery for Cross Hotel Osaka

Exterior
2 restaurants, breakfast served
Suite, Non Smoking (Cross Floor) | In-room safe, desk, blackout curtains, free WiFi
Hallway
Suite, Non Smoking (Cross Floor) | Living area | TV

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Bar
  • Laundry room

Explore the area

View in a map
2-5-15 Shinsaibashi-suji, Chuo-ku, Osaka, Osaka-fu, 542-0085
  • Place, Dotonbori
    ‪1 min walk‬
  • Place, Dotonbori Glico Sign
    ‪1 min walk‬
  • Place, Shinsaibashi-suji Shopping Street
    ‪1 min walk‬
  • Airport, Osaka (KIX-Kansai Intl.)
    ‪57 min drive‬

Room options

View all photos for Standard Floor Triple Room

In-room safe, desk, blackout curtains, free WiFi

Standard Floor Triple Room

  • Sleeps 3

View all photos for Standard Floor Twin Room

In-room safe, desk, blackout curtains, free WiFi

Standard Floor Twin Room

  • Sleeps 2

View all photos for Deluxe Double Room, Non Smoking (Standard Floor)

Deluxe Double Room, Non Smoking (Standard Floor) | In-room safe, desk, blackout curtains, free WiFi

Deluxe Double Room, Non Smoking (Standard Floor)

9.8 out of 10
Exceptional
(12 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, Non Smoking (Standard Floor)

In-room safe, desk, blackout curtains, free WiFi

Double Room, Non Smoking (Standard Floor)

9.0 out of 10
Wonderful
(36 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Double Room, Non Smoking (Standard Floor)

Superior Double Room, Non Smoking (Standard Floor) | In-room safe, desk, blackout curtains, free WiFi

Superior Double Room, Non Smoking (Standard Floor)

9.4 out of 10
Exceptional
(20 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Triple Room, Non Smoking (Standard Floor)

Triple Room, Non Smoking (Standard Floor) | In-room safe, desk, blackout curtains, free WiFi

Triple Room, Non Smoking (Standard Floor)

8.8 out of 10
Excellent
(12 reviews)
  • 27 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Twin Room, Non Smoking (Standard Floor)

In-room safe, desk, blackout curtains, free WiFi

Twin Room, Non Smoking (Standard Floor)

9.0 out of 10
Wonderful
(26 reviews)
  • 27 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Floor Deluxe Double Room

In-room safe, desk, blackout curtains, free WiFi

Standard Floor Deluxe Double Room

  • Sleeps 2

View all photos for Cross Suite　Junior

In-room safe, desk, blackout curtains, free WiFi

Cross Suite　Junior

  • Sleeps 2

View all photos for Cross Suite

In-room safe, desk, blackout curtains, free WiFi

Cross Suite

  • Sleeps 2

View all photos for Cross Floor Double Room

In-room safe, desk, blackout curtains, free WiFi

Cross Floor Double Room

  • Sleeps 2

View all photos for Cross Floor Twin Room

In-room safe, desk, blackout curtains, free WiFi

Cross Floor Twin Room

  • Sleeps 2

View all photos for Cross Floor Superior Double Room

In-room safe, desk, blackout curtains, free WiFi

Cross Floor Superior Double Room

  • Sleeps 2

View all photos for Cross Floor Deluxe Double Room

In-room safe, desk, blackout curtains, free WiFi

Cross Floor Deluxe Double Room

  • Sleeps 2

View all photos for Cross Floor Triple Room

In-room safe, desk, blackout curtains, free WiFi

Cross Floor Triple Room

  • Sleeps 3

View all photos for Triple Room, Non Smoking (Cross Floor)

Triple Room, Non Smoking (Cross Floor) | In-room safe, desk, blackout curtains, free WiFi

Triple Room, Non Smoking (Cross Floor)

8.0 out of 10
Very good
(2 reviews)
  • 27 sq m
  • Sleeps 3
  • 3 Large Single Beds

View all photos for Twin Room, Non Smoking (Cross Floor)

Twin Room, Non Smoking (Cross Floor) | In-room safe, desk, blackout curtains, free WiFi

Twin Room, Non Smoking (Cross Floor)

9.2 out of 10
Wonderful
(7 reviews)
  • 27 sq m
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Deluxe Double Room, Non Smoking (Cross Floor)

Deluxe Double Room, Non Smoking (Cross Floor) | In-room safe, desk, blackout curtains, free WiFi

Deluxe Double Room, Non Smoking (Cross Floor)

9.4 out of 10
Exceptional
(3 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room, Non Smoking (Cross Floor)

Superior Double Room, Non Smoking (Cross Floor) | In-room safe, desk, blackout curtains, free WiFi

Superior Double Room, Non Smoking (Cross Floor)

9.4 out of 10
Exceptional
(6 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room, Non Smoking (Cross Floor)

Double Room, Non Smoking (Cross Floor) | In-room safe, desk, blackout curtains, free WiFi

Double Room, Non Smoking (Cross Floor)

8.6 out of 10
Excellent
(12 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for King Room, Non Smoking (Cross Floor)

King Room, Non Smoking (Cross Floor) | In-room safe, desk, blackout curtains, free WiFi

King Room, Non Smoking (Cross Floor)

7.4 out of 10
Good
(3 reviews)
  • 27 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for DOTONBORI view DOUBLE, Non Smoking

DOTONBORI view DOUBLE, Non Smoking | In-room safe, desk, blackout curtains, free WiFi

DOTONBORI view DOUBLE, Non Smoking

8.8 out of 10
Excellent
(9 reviews)
  • 24 sq m
  • River view
  • Sleeps 2
  • 1 Queen Bed

View all photos for DOTONBORI view TWIN, Non Smoking

DOTONBORI view TWIN, Non Smoking | In-room safe, desk, blackout curtains, free WiFi

DOTONBORI view TWIN, Non Smoking

  • 27 sq m
  • River view
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Suite, Non Smoking (Cross Floor)

Suite, Non Smoking (Cross Floor) | In-room safe, desk, blackout curtains, free WiFi

Suite, Non Smoking (Cross Floor)

  • 103 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Standard Floor Double Room

In-room safe, desk, blackout curtains, free WiFi

Standard Floor Double Room

  • Sleeps 2

View all photos for Standard Floor Superior Double Room

In-room safe, desk, blackout curtains, free WiFi

Standard Floor Superior Double Room

  • Sleeps 2

View all photos for DOTONBORI View DOUBLE

In-room safe, desk, blackout curtains, free WiFi

DOTONBORI View DOUBLE

  • Sleeps 2

View all photos for DOTONBORI View TWIN

In-room safe, desk, blackout curtains, free WiFi

DOTONBORI View TWIN

  • Sleeps 2

View all photos for Cross Floor Cross King Room

In-room safe, desk, blackout curtains, free WiFi

Cross Floor Cross King Room

  • Sleeps 2

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Daily buffet breakfast (JPY 2970 per person)
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  • Air-conditioning
  • Breakfast available
  • Laundry room
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About this property

Cross Hotel Osaka

Hotel with 2 restaurants, steps from Dotonbori Glico Sign
Along with 2 restaurants, this hotel has a bar/lounge and a coffee shop/cafe. WiFi in public areas is free. Other amenities include a microwave in a common area, concierge services and dry cleaning.
Cross Hotel Osaka offers 229 accommodations with a safe and complimentary bottles of water. Fridges and coffee/tea makers are provided. Bathrooms include a separate bath and shower, slippers, bidets and complimentary toiletries.

This Osaka hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and blackout curtains. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the shopping around Cross Hotel Osaka. During your stay, you're just a quick walk from Dotonbori. Features include free WiFi in public areas, plus 2 restaurants and a bar.
  • Free WiFi
  • Drinking and dining options include 2 restaurants, a coffee shop and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • Guests really like the accommodation for the nice bathrooms, spaciousness, cleanliness and overall comfort
  • Steps from Dotonbori Glico Sign and 5 minutes on foot from Hozen-ji Temple
There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Cross Hotel Osaka also features a vending machine, concierge services, and dry cleaning/laundry services.

Smoking is allowed in designated areas at this 4-star Osaka hotel.

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 10 AM.
TERRACE ＆ DINING ZERO – This restaurant serves breakfast and lunch.
A hosted evening meal is available for a surcharge on Wednesday, Thursday, Friday, Saturday and Sunday. Reservations are required.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 7 AM to 10 AM for a fee: JPY 3,300 for adults and JPY 1,980 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Hosted evening meal available on Wednesday, Thursday, Friday, Saturday, and Sunday for a fee of JPY 9,680; reservation required

Restaurants on site

  • TERRACE ＆ DINING ZERO

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Lever door handles
  • Lift
  • Low-height counter and sink
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 14 floors
  • At least 80% of food locally-sourced
  • Banquet hall
  • Comprehensive food waste policy
  • Designated smoking areas (fines apply)
  • Local artist showcase
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly toiletries
  • Phone
  • Safe
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
During the exterior renovation period, guests may hear construction-related noise and smell construction-related odours, and are requested to keep their guestroom windows and curtains closed.
Road construction will be underway next to the property (Mido-suji street) August 20, 2023-March 31, 2025 from 9 PM to 9 AM, daily. Guests may hear construction-related noise during this time.

Renovations and closures

This property is closed from 1 February 2026 to 28 February 2026 (dates subject to change).
The property will be renovating from 1 February 2026 to 31 July 2026 (completion date subject to change). The following areas are affected:
  • Lift
  • Exterior
  • Selected guestrooms
Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 3300 for adults and from JPY 1980 for children
  • Hosted evening meal: JPY 9680

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector, a security system and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

Cross Hotel
Cross Hotel Osaka
Cross Osaka
Cross Osaka Hotel
Hotel Cross
Hotel Cross Osaka
Osaka Cross
Osaka Cross Hotel
Cross Hotel Osaka Hotel
Cross Hotel Osaka Osaka
Cross Hotel Osaka Hotel Osaka

Cross Hotel Osaka Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 871 out of 1152 reviews
Rating 8 - Good. 219 out of 1152 reviews
Rating 6 - Okay. 47 out of 1152 reviews
Rating 4 - Poor. 9 out of 1152 reviews
Rating 2 - Terrible. 6 out of 1152 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Eliza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2025

10/10 Excellent

Tricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience
Stayed 3 nights in Oct 2025

10/10 Excellent

Alex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top-class hotel. Staff were incredible - arguably the best team of any hotel I have stayed at and happy to go above and beyond. Excellent facilities, good sized room and the breakfast buffet is superb with an incredible amount of choice to cater for anyone's needs.
Stayed 1 night in Oct 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2025

6/10 Okay

Jasmine

Decent room, but hotel not as advertised. There is no daily cleaning, no amenities.s/,,2
Stayed 3 nights in Oct 2025

10/10 Excellent

Shannon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean & helpful staff
Stayed 5 nights in Oct 2025

10/10 Excellent

Diana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing breakfast, clean room, very friendly and efficient staff.
Stayed 3 nights in Oct 2025

10/10 Excellent

Morgan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free breakfast and meet lounge were very nice. Staff were attentive and friendly. Pretty central location near Dotonbori and Namba. The room wasn’t spacious, but it did have a true king sized bed and enough room to move around. Not sure it’s quite a 5-star hotel, but it was a very pleasant stay.
Stayed 4 nights in Oct 2025

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our 3rd hotel out of 4 during a 2 week stay and was our second stay at a Cross Hotel. The room was clean and very comfortable. The shower was amazing. We had the breakfast package which also included a cocktail and snack option from 3-10pm and we really enjoyed both. We sat in the evening lounge every day and had a tea and snacks and it was such a great way to decompress. The location is essentialy right in the heart of Dotonbori and steps from the Glico sign. It is a very busy area and there's definitely a bit of street noise but we found it to be really minor. If we are comparing it to other hotels stays, the lobby is a bit lacking and uninviting but the rest of the hotel is very lovely. We also wished there was bottled water in the rooms - there is a pitcher that you can self fill at a water station on your floor which a great eco option but not always convenient. All in all a great stay - high marks for comfortable beds, great bathroom and enjoyable breakfast buffet and snack options.
Stayed 3 nights in Oct 2025

8/10 Good

Yan Yan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room,good location
Stayed 3 nights in Sep 2025

10/10 Excellent

Ahmad

Stayed 3 nights in Sep 2025

10/10 Excellent

ABRAHAM

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing location and price.

Walking distance from everything. The hotel is located between Dotonbori & high luxury shopping. What an amazing location. You literally have a 7eleven downstairs, 3 stores over. I recommend this hotel to everyone!
Stayed 3 nights in Sep 2025

10/10 Excellent

Gerardo Stuart

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is right next to the main part of Dontobori. It also has a 7-11 about 5 feet away. Great location and it definitely helped to enjoy the city. I will be staying here again on my next trip to Osaka.
Stayed 5 nights in Sep 2025

8/10 Good

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is a good place to stay and the staff are helpful. Location of the hotel is convenient to lots of great restaurants and shopping but there’s a lot of people and young drunk kids hanging out late and into the early morning. You see the ugly side of Japan if you start your day very early.
Stayed 5 nights in Sep 2025

10/10 Excellent

Svetlana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean hotel located in the middle of everything.Very satisfied guest.All the best for stuff and management.
Stayed 2 nights in Sep 2025

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice hotel with great staff and nice lounge. Only thing is I wish the shower was nicer.
Stayed 2 nights in Sep 2025

10/10 Excellent

Swetha

Stayed 3 nights in Sep 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

8/10 Good

Myra

Stayed 2 nights in Sep 2025

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty much located in the heart of where everything is going on; dotonbori, shinsaibashi, Namba, food, people, etc. Overwhelming? Absolutely. Convenient? Very. The rooms are a bit dated but you won't be spending much time in your room.
From my room
Stayed 3 nights in Sep 2025

4/10 Poor

Cory

Disliked: Cleanliness, staff & service, property conditions & facilities
It was dirty. I told them clump of hair in the door way a couple times but they didn't clean it. It had what looked like blood on it so I didn't touch it. But because of communication I guess it didn't get cleaned the 4 days I was there. Anyways there was some other dirty areas but none was as bad as that. I mostly just slept in room so I put up with it. Would I stay with them again. No. Good buffet though
Stayed 4 nights in Sep 2025

6/10 Okay

Kerlin

Travelled with partner
Disliked: Amenities
The best thing about this hotel is the location, as it’s walkable to attractions and shopping. The room was lacklustre, the view from our room was terrible. They provided no water in our room. Our PJs, slippers, were hidden in a dark cupboard and we didn’t find it till later in the stay. Other hotels we stayed at in Japan displayed these nicely upon arrival. This hotel did nothing above and beyond to make our stay there memorable. The location great. That’s it.
Stayed 2 nights in Sep 2025

10/10 Excellent

Blair

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Close to everything and anything you want or need.
Stayed 2 nights in Sep 2025

8/10 Good

marlo, brooklyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location location!
Stayed 5 nights in Sep 2025