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Holiday Inn Express & Suites Ottawa East - Orleans by IHG

2.5 star property

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Photo gallery for Holiday Inn Express & Suites Ottawa East - Orleans by IHG

Exterior
Free daily buffet breakfast
Room (Specialty) | Desk, laptop workspace, iron/ironing board, free cots/infant beds
Desk, laptop workspace, iron/ironing board, free cots/infant beds
Reception

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Gym
  • 24/7 front desk
  • Pet-friendly

Explore the area

View in a map
500 Brisebois Crescent, Ottawa, Ontario, Ottawa, ON, K1E0A6
  • Place, Place D'Orleans Shopping Center
    ‪3 min walk‬
  • Place, Petrie Island Park
  • Place, University of Ottawa
    ‪13 min drive‬
  • Airport, Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    ‪25 min drive‬

Room options

View all photos for Suite, 2 Queen Beds

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Suite, 2 Queen Beds

9.0 out of 10
Wonderful
(17 reviews)
  • 46 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds (Additional Living Area)

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Suite, 2 Queen Beds (Additional Living Area)

9.2 out of 10
Wonderful
(55 reviews)
  • 46 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible Bathtub (Communications, Accessible Tub)

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds, Accessible Bathtub (Communications, Accessible Tub)

9.4 out of 10
Exceptional
(9 reviews)
  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds

9.4 out of 10
Exceptional
(19 reviews)
  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible Bathtub (Communications, Accessible Tub)

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Accessible Bathtub (Communications, Accessible Tub)

9.4 out of 10
Exceptional
(10 reviews)
  • 23 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room (Specialty)

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Room (Specialty)

10.0 out of 10
Exceptional
(1 review)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Roll-in Shower, Non Smoking (Communications Accessible)

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Room, 2 Queen Beds, Roll-in Shower, Non Smoking (Communications Accessible)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(41 reviews)
  • 23 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Roll-in Shower (Communications, Roll-In Shower)

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Roll-in Shower (Communications, Roll-In Shower)

10.0 out of 10
Exceptional
(2 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Standard Room

9.6 out of 10
Exceptional
(8 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Holiday Inn Ottawa East by IHG

  • Pool
  • Pet-friendly
  • Parking included
  • Free WiFi
4.2 out of 5, Very good, 1,246 reviews
The price is €105
includes taxes & fees
12 Oct - 13 Oct
Holiday Inn Ottawa East by IHG

About this property

Holiday Inn Express & Suites Ottawa East - Orleans by IHG

Hotel in Ottawa with free breakfast and 24-hour fitness centre
Along with an indoor pool, this hotel has a 24-hour fitness centre and a 24-hour business centre. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a business centre, conference space and laundry facilities are on-site. Weekly housekeeping is available.
Holiday Inn Express & Suites Ottawa East - Orleans by IHG offers 103 accommodations with coffee/tea makers and an iron/ironing board. A pillow menu is available. Televisions come with cable channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Ottawa hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Hairdryers and change of towels can be requested. Housekeeping is provided on a weekly basis.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.
The free breakfast at Holiday Inn Express & Suites Ottawa East - Orleans by IHG gets high marks from our customers. During your stay, you're just a quick walk from Place D'Orleans Shopping Center. Free WiFi in public areas, free self-parking and an indoor pool are available.
  • Free buffet breakfast served daily
  • Free WiFi and wired Internet
  • Free self-parking
  • Take a swim in the indoor pool
  • Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the clean guestrooms and the breakfast
  • 13 minutes by car from University of Ottawa and 15 minutes from Rogers Centre Ottawa
  • Pets welcome for a fee
Holiday Inn Express & Suites Ottawa East - Orleans by IHG offers its guests an indoor pool and a 24-hour fitness centre. Public spaces have free WiFi and wired Internet. Business amenities include a 24-hour business centre and 3 meeting rooms. Free breakfast is available daily. Event space at this hotel measures 1367 square feet (127 square metres) and includes conference space. The business-friendly Holiday Inn Express & Suites Ottawa East - Orleans by IHG also features multilingual staff, complimentary newspapers in the lobby, and laundry facilities. Self parking is free.
Guests are served a free buffet breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Change of towels on request
  • Housekeeping (weekly)
  • Multilingual staff

Business services

  • 1,367 square feet of conference space
  • 24-hour business centre
  • 3 meeting rooms

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 5 floors
  • Banquet hall
  • Built in 2014

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 19

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: CAD 25 per accommodation, per day
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CAD 10.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 25 per accommodation, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: CAD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector and a smoke detector
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:00 AM to 11:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Ottawa East Orleans Hotel
Holiday Inn Express Orleans Hotel
Holiday Inn Express Ottawa East Orleans
Holiday Inn Express Orleans
Holiday Inn Express Suites Ottawa East Orleans
Holiday Inn Express Suites Ottawa East Orleans by IHG
Holiday Inn Express Suites Ottawa East Orleans an IHG Hotel
Holiday Inn Express & Suites Ottawa East - Orleans by IHG Hotel
Holiday Inn Express & Suites Ottawa East - Orleans by IHG Ottawa

Reviews

Holiday Inn Express & Suites Ottawa East - Orleans by IHG Reviews

8.8

Excellent

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 597 out of 1012 reviews
Rating 8 - Good. 305 out of 1012 reviews
Rating 6 - Okay. 56 out of 1012 reviews
Rating 4 - Poor. 25 out of 1012 reviews
Rating 2 - Terrible. 29 out of 1012 reviews

Reviews

10/10 Excellent

Eric

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect!!
Stayed 2 nights in Jun 2025

10/10 Excellent

Josselyne

Stayed 1 night in Jun 2025

10/10 Excellent

William

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staff were exceptionally accommodating and friendly. We would very happy to stay there again should our travels take us to Orleans again.
Stayed 1 night in Jun 2025

10/10 Excellent

Mohamad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice location and excellent rooms

The property was clean and the room was comfortable
Stayed 3 nights in Jun 2025

8/10 Good

Pierre

Stayed 2 nights in Jun 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
A very nice hotel. Quiet, clean, good location, pleasant and helpful staff.
Stayed 1 night in Jun 2025

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean enjoyed my stay
Stayed 7 nights in Jun 2025

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Rhonda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We loved everything would stay again when we go back
Stayed 3 nights in May 2025

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Always very clean, and staff are friendly.
Stayed 1 night in Jun 2025

2/10 Terrible

Taiwo

Poor and terrible laundry service
Stayed 2 nights in May 2025

2/10 Terrible

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
I will be calling Orbits upon arrival home as the booking arrangement was terrible.
Stayed 1 night in Jun 2025

8/10 Good

Mark

Stayed 1 night in Jun 2025

10/10 Excellent

Sharon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very pleasant surprise!

I live in the Ottawa area and never had reason to stay here, but decided I would for business purposes. I was extremely pleasantly surprised! Very modern amenities, great buffet breakfast, comfortable bed and very friendly staff!
Stayed 2 nights in May 2025

8/10 Good

Kim

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

KHURAM

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff
Stayed 1 night in May 2025

10/10 Excellent

Samer

Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
All new, renovated as we were the first one entering the room. Open Buffet was great, coffee are offered in the lobby all day long. The coffee in the room (Timothy’s), fresh and tasty.
Stayed 2 nights in May 2025

10/10 Excellent

Pauline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. The receptionist who helped us with check in, Ally, made us feel welcomed and I really admire her professionalism and kindness. Loved the room we stayed in, clean, spacious and the beds were very comfortable. We also enjoyed their pool and breakfast.
Stayed 1 night in May 2025

8/10 Good

Larry

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel friendly staffed
Stayed 2 nights in May 2025

10/10 Excellent

Rene

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2025

6/10 Okay

Mostafa, Waterloo

Travelled with family
Sofa bed was not working. Even after complaining, there was no resolution.
Stayed 1 night in May 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel.
Stayed 1 night in May 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Great place to stay

Hotel is very comfortable and clean. Hot breakfast was served and the whole family enjoyed it. The only issue was with the room service. They cleaned the bathroom but not the room. Beds weren’t made up and room wasn’t properly cleaned. Moreover, our room door wasn’t locked when we got back. We informed the hotel staff and they said they’d take it up with the service staff. Overall, the staff were great and welcoming. Convenient location with lot of amenities around. Will stay again
Stayed 2 nights in May 2025

10/10 Excellent

Lise

Travelled with family
Liked: Amenities
Overall excellent
Stayed 2 nights in May 2025

10/10 Excellent

Jenel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service on arrival was great. All questions answered and breakfast 10/10. Will recommend to friends and family.
Stayed 2 nights in May 2025