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Hotel Casa Palopó - Relais & Chateaux

4.0 star property

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Photo gallery for Hotel Casa Palopó - Relais & Chateaux

Suite (Santa Catarina Master) | View from room
Creator video - submitted by Sveta's Favorite Stays
Exterior detail
Premium bedding, minibar, in-room safe, individually decorated
Santa Clara Suite | View from room

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Breakfast included
  • Spa
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
Kilometro 6.8, Carretera a San Antonio Palopó, Santa Catarina Palopo, Solola, 7011
  • Place, Lake Atitlán
    ‪2 min walk‬
  • Place, Pintando Santa Catarina Palopó
    ‪13 min walk‬
  • Place, Santa Catarina Palopo Church
    ‪16 min walk‬
  • Airport, Quetzaltenango (AAZ-Los Altos)
    ‪83 min drive‬

Room options

View all photos for Deluxe Room (San Marcos)

Deluxe Room (San Marcos) | Premium bedding, minibar, in-room safe, individually decorated

Deluxe Room (San Marcos)

10.0 out of 10
Exceptional
(3 reviews)
  • 15 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room (San Juan)

Deluxe Room (San Juan) | Premium bedding, minibar, in-room safe, individually decorated

Deluxe Room (San Juan)

10.0 out of 10
Exceptional
(2 reviews)
  • 15 sq m
  • Lake view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room (San Lucas)

Deluxe Room (San Lucas) | Premium bedding, minibar, in-room safe, individually decorated

Deluxe Room (San Lucas)

  • 17 sq m
  • Lake view
  • Sleeps 2
  • 2 Single Beds

View all photos for Junior Suite (San Pablo)

Junior Suite (San Pablo) | View from room

Junior Suite (San Pablo)

10.0 out of 10
Exceptional
(2 reviews)
  • 20 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Santa Catarina Master)

Suite (Santa Catarina Master) | Premium bedding, minibar, in-room safe, individually decorated

Suite (Santa Catarina Master)

  • 44 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Atitlan Master)

Suite (Atitlan Master) | View from room

Suite (Atitlan Master)

  • 45 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (San Antonio)

Suite (San Antonio) | Premium bedding, minibar, in-room safe, individually decorated

Suite (San Antonio)

9.0 out of 10
Wonderful
(2 reviews)
  • 44 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Toliman)

Suite (Toliman) | Premium bedding, minibar, in-room safe, individually decorated

Suite (Toliman)

  • 25 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for San Rafael Deluxe

San Rafael Deluxe | Premium bedding, minibar, in-room safe, individually decorated

San Rafael Deluxe

10.0 out of 10
Exceptional
(1 review)
  • 26 sq m
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Santiago Junior Suite

Santiago Junior Suite | Premium bedding, minibar, in-room safe, individually decorated

Santiago Junior Suite

  • 35 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for San Francisco Superior

San Francisco Superior | Premium bedding, minibar, in-room safe, individually decorated

San Francisco Superior

  • 26 sq m
  • 1 bedroom
  • Partial lake view
  • Sleeps 2
  • 1 Queen Bed

View all photos for San Pedro Jr Suite

San Pedro Jr Suite | Premium bedding, minibar, in-room safe, individually decorated

San Pedro Jr Suite

9.0 out of 10
Wonderful
(2 reviews)
  • 40 sq m
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

View all photos for San Andres Deluxe

Premium bedding, minibar, in-room safe, individually decorated

San Andres Deluxe

10.0 out of 10
Exceptional
(1 review)
  • 29 sq m
  • 1 bedroom
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Santa Clara Suite

Santa Clara Suite | Premium bedding, minibar, in-room safe, individually decorated

Santa Clara Suite

10.0 out of 10
Exceptional
(1 review)
  • 48 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Cerro de Oro Grand Master Suite

Premium bedding, minibar, in-room safe, individually decorated

Cerro de Oro Grand Master Suite

  • Lake view
  • Sleeps 2
  • 1 King Bed

Villa (Palopo)

  • Sleeps 6
  • 3 King Beds

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About this property

Hotel Casa Palopó - Relais & Chateaux

Adults-only hotel with 2 restaurants and full-service spa
Along with 2 restaurants, this smoke-free hotel has a full-service spa and an outdoor pool. Free continental breakfast is provided, as well as free WiFi in public areas, free self parking and a free manager's reception. Other amenities include a fitness centre, a bar/lounge and spa services.
Hotel Casa Palopó - Relais & Chateaux offers 15 accommodations with minibars and a safe. Rooms open to balconies. Each accommodation is individually decorated. Beds feature premium bedding. Guests can surf the web using complimentary wireless Internet access.

Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body scrubs and manicures and pedicures.
Our customers tell us that they can't get enough of the helpful staff at Hotel Casa Palopó - Relais & Chateaux. During your stay, you're just a quick walk from Lake Atitlán. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking
  • For dining with garden views, stop by 6.8 Palopó, one of the property's 2 restaurants
  • Take a swim in the outdoor pool
  • Indulge with facials, body scrubs or massages at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, kayaking and helicopter/aeroplane tours
  • Just a 1-minute drive from Pintando Santa Catarina Palopó and 7 minutes from Church of Saint Francis
  • Airport shuttle service available for a fee
Hotel Casa Palopó - Relais & Chateaux offers its guests a full-service spa, an outdoor pool, and a fitness centre. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. WiFi is free in public spaces.

Spa services, a library, and a terrace are also featured at the luxury Hotel Casa Palopó - Relais & Chateaux. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

This 4-star Santa Catarina Palopo hotel is smoke free.

Guests are served a free continental breakfast daily from 7:00 AM to 10:00 AM. The hotel hosts a free manager's reception daily.
6.8 Palopó – Overlooking the garden, this fine-dining restaurant serves breakfast, lunch, dinner and light fare.
Kinnik – This beachfront steakhouse serves brunch, lunch and dinner. Guests can enjoy drinks at the bar. Open selected days.
Room service (during limited hours) is available.

Awards and affiliations

The property is a member of Relais & Chateaux.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:00 AM
  • 2 restaurants
  • A bar/lounge
  • Free daily manager's reception

Restaurants on site

  • 6.8 Palopó
  • Kinnik

Things to do

  • Boat tours
  • Designer stores
  • Full-service spa
  • Gym
  • Helicopter/aeroplane tours
  • Kayaking
  • Library
  • Outdoor pool
  • Shopping

Conveniences

  • Gift shop/newsstand
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Garden
  • In the mountains
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Upper floors accessible by stairs only

More

  • 2 buildings
  • Communal living room
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Desk
  • Individual decor
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 2 PM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 6 AM - 9:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Hotel Casa Palopó - Relais & Chateaux

Children and extra beds

  • Children younger than 10 are not allowed at this adults-only property. All guests 10 and older are welcome.
  • Rollaway/extra beds are available for USD 75.0 per day.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 400 per vehicle (return, maximum occupancy 4)
  • Rollaway bed fee: USD 75.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Hotel Casa Palopó - Relais & Chateaux offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 6 AM - 9:00 PM.
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in January and close in December.
  • Pool access available from 9:00 AM to 6:00 PM
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 10 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Casa Palopo Panajachel
Casa Palopo Panajachel
Hotel Casa Palopo Hotel
Hotel Casa Palopo Santa Catarina Palopo
Hotel Casa Palopo Hotel Santa Catarina Palopo

Hotel Casa Palopó - Relais & Chateaux Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 178 out of 231 reviews
Rating 8 - Good. 28 out of 231 reviews
Rating 6 - Okay. 13 out of 231 reviews
Rating 4 - Poor. 6 out of 231 reviews
Rating 2 - Terrible. 6 out of 231 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Yashar

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great, had a lot of fun and everyone was helpful with planning my days. They also went out of their way to help out with weather conditions and others.
Stayed 2 nights in Oct 2025

8/10 Good

JULIAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at the hotel -prepandemia- in several ocassions. This time we got hold of the only room option available in the newer building above the main hotel, problem was too many stairs, which make it dependable on shuttle runs to reach dining options within the hotel.... walking up the hill to our room is risky for anyone not in good shape/health....also there are no hand rails, hence posing addionatl risk of falling. I did like the excellent service from all the staff, always ready to help and assist ieven on nonhotel matters. The newer part, once solved the issue mentioned above should provide a good choice for staying in the future, is quite, nice pool and jaccuzzi and good spacious rooms.
Stayed 3 nights in Oct 2025

6/10 Okay

Amy Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Byron, Guatemala

Stayed 3 nights in Sep 2025

8/10 Good

RAYMOND, Orange Park

Liked: Cleanliness, staff & service, property conditions & facilities
First time visitor. Our room had a beautiful view. It was a very relaxing location. Everyone was beyond professional and accommodating. We did have an issue with our room AC unit which leaking water from a clogged drain line... they were prompt to address and gave us a remedy. We were there for an overnight stay otherwise I may have asked for another room. The weather was cooler and refreshing so the AC at that moment was not a big deal. Thank you to all the staff at Casa Palopo.
Stayed 1 night in Sep 2025

10/10 Excellent

Ellen

Stayed 2 nights in Sep 2025

10/10 Excellent

Victor, Guatemala

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

Karla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Sep 2025

10/10 Excellent

Emmanuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, warm and kind staff, beautiful place.
Stayed 5 nights in Sep 2025

10/10 Excellent

Arundhati

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an outstanding property, One of the best that I have stayed in the world. The front desk staff, housekeeping staff, the sous chef, the wait staff, the turndown service staff, the staff that takes you to the hen farm, the views from their 2nd restaurant, beautifully decorated Kinnik - all possible because of their outstanding staff. The complimentary meditation kit, the french press, the kayak- all adds to the pleasantness of the stay. The beautifully decorated room A must visit if you are in Lake Atitlan. I will go back again!. Casa Palopo is an experience. THANK YOU Casa Palopo Staff.
Stayed 1 night in Sep 2025

10/10 Excellent

Fawzi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with excellent service. All smiles with an exceptional view of the lake. Really deserved to be 5 stars.
Stayed 3 nights in Sep 2025

10/10 Excellent

Victor

Stayed 2 nights in Aug 2025

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing property with beautiful views & good food

Everything was incredible! I can’t wait to go back!
Stayed 2 nights in Aug 2025

10/10 Excellent

Arundhati

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning property. The restaurant is where burger goes gourmet. The staff excellento. I came to celebrate what would have been my ma's 84th birthday and her 5th sunset day. For 5 years , I have been in so much pain, Casa Palopo, the magic that is Lake Atitlan, it's unassuming staff, was the balm to my uncountable bruise
Stayed 1 night in Sep 2025

10/10 Excellent

Jean

Stayed 1 night in Aug 2025

10/10 Excellent

Jasmine

Stayed 2 nights in Aug 2025

10/10 Excellent

JAIME, SAN DIEGO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This peace is beautiful. Super friendly staff. The art, the food choices, the view of the lake. Simply perfect
Stayed 2 nights in Aug 2025

10/10 Excellent

Tiphany

Stayed 3 nights in Jul 2025

10/10 Excellent

Dilayla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The experience here is amazing. I will stay here again.
Stayed 1 night in Jul 2025

8/10 Good

lakina

Liked: Cleanliness, amenities, property conditions & facilities
Loved my stay here, comfortable and clean. I did get sick when I ate at the restaurant both times. Also the guy at the front desk that spoke English as well was rude. Whenever he would be assisting me, he would be helping others at the same time. Whenever I came to the front desk and he was helping someone else he didn’t even speak to me. When I checked out, he didn’t even say thank you or anything. At the price you pay for this hotel you expect the customer service to be on point. Besides him, it was a good stay.
Stayed 3 nights in Jun 2025

10/10 Excellent

Annely

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely beautiful place! The views are simply stunning — you can enjoy breathtaking scenery right from your room. The service was excellent, very attentive and friendly. The entire property is peaceful and quiet — the perfect spot to relax and unwind. I would definitely recommend Casa Palopó to anyone looking for a serene and unforgettable experience.
Stayed 2 nights in Jun 2025

10/10 Excellent

Dalia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Five Stars – A Truly Unforgettable Experience at Casa Palopó We absolutely love Casa Palopó and have been visiting this stunning property for several years. Each stay only deepens our appreciation for this truly unique and outstanding hotel. The breathtaking views of Lake Atitlán, framed by beautifully landscaped gardens and majestic volcanoes, are simply unforgettable. The level of gastronomy is exceptional—fine dining at its best. Every dish is thoughtfully prepared and bursting with flavor. The new restaurant menu is fantastic, a true culinary delight. The service is impeccable, with every member of the staff going above and beyond. Special thanks to Fausto, Mary, and Pablo—the new manager—who all made our experience incredibly warm and personal. The new chef has brought a fresh and exciting touch to the kitchen, and it shows in every bite. The villa area is a true gem. With its gorgeous decor, it offers a luxurious and tranquil retreat. Don’t miss the infinity pool and jacuzzi—both are beautifully designed and offer an amazing way to unwind while enjoying panoramic lake and volcano views. Casa Palopó continues to set the standard for world-class hospitality in one of the most beautiful places on Earth. Highly recommended!
Stayed 2 nights in May 2025

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

10/10 Excellent

JORGE, MIAMI

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing views and service
Stayed 3 nights in Mar 2025