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Quality Inn Payson

2.5 star property

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Photo gallery for Quality Inn Payson

In-room safe, desk, blackout curtains, iron/ironing board
Free daily continental breakfast
Lobby
Property amenity
Standard Queen, 2 Queen Beds, Oversized Room, Patio/Balcony, Non-Smoking | In-room safe, desk, blackout curtains, iron/ironing board

Reviews

7.8 out of 10
Good

Popular amenities

  • Air conditioning
  • Free WiFi
  • 24/7 front desk

Explore the area

View in a map
801 North Beeline Highway 87, Payson, AZ, 85547
  • Place, Banner Payson Medical Center
    ‪3 min drive‬
  • Place, Mazatzal Casino
    ‪3 min drive‬
  • Place, Rancho Tonto Catch-A-Trout
    ‪4 min drive‬

Room options

View all photos for Standard King, 1 King Bed, Patio, Work area, Non-Smoking

Standard King, 1 King Bed, Patio, Work area, Non-Smoking | In-room safe, desk, blackout curtains, iron/ironing board

Standard King, 1 King Bed, Patio, Work area, Non-Smoking

8.2 out of 10
Very good
(35 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Queen, 2 Queen Beds, Oversized Room, Patio/Balcony, Non-Smoking

Standard Queen, 2 Queen Beds, Oversized Room, Patio/Balcony, Non-Smoking | In-room safe, desk, blackout curtains, iron/ironing board

Standard Queen, 2 Queen Beds, Oversized Room, Patio/Balcony, Non-Smoking

8.6 out of 10
Excellent
(35 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe King, 1 King Bed, Patio, Oversized Room, Leaseure Chair, Non-Smoking

Deluxe King, 1 King Bed, Patio, Oversized Room, Leaseure Chair, Non-Smoking | In-room safe, desk, blackout curtains, iron/ironing board

Deluxe King, 1 King Bed, Patio, Oversized Room, Leaseure Chair, Non-Smoking

8.8 out of 10
Excellent
(20 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King, 1 King Bed, Patio, Table & Chairs, Non-Smoking

Deluxe King, 1 King Bed, Patio, Table & Chairs, Non-Smoking | In-room safe, desk, blackout curtains, iron/ironing board

Deluxe King, 1 King Bed, Patio, Table & Chairs, Non-Smoking

8.2 out of 10
Very good
(13 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard King Room, Accessible Tub, Oversized Room, Non-Smoking, 1st Floor

In-room safe, desk, blackout curtains, iron/ironing board

Standard King Room, Accessible Tub, Oversized Room, Non-Smoking, 1st Floor

7.6 out of 10
Good
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard King, Oversized Room, Roll-in Shower, Non-Smoking, 1st floor

In-room safe, desk, blackout curtains, iron/ironing board

Standard King, Oversized Room, Roll-in Shower, Non-Smoking, 1st floor

9.4 out of 10
Exceptional
(6 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Oversized, Accessiable Tub, Non-Smoking, 1st Floor

Standard Room, 2 Queen Beds, Oversized, Accessiable Tub, Non-Smoking, 1st Floor | In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Oversized, Accessiable Tub, Non-Smoking, 1st Floor

8.0 out of 10
Very good
(8 reviews)
  • Sleeps 4
  • 2 Queen Beds

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About this property

Quality Inn Payson

Hotel in Payson with free breakfast and free casino shuttle
A 24-hour business centre, a conference centre and coffee/tea in a common area are available at this hotel. Free continental breakfast is provided, as well as free WiFi in public areas, free self parking and a free casino shuttle. Other amenities include conference space, a 24-hour front desk and a computer station. Weekly housekeeping is available.
Quality Inn Payson offers 99 accommodations, which are accessible via exterior corridors and feature MP3 docking stations and a safe. Rooms open to balconies or patios. 25-inch LCD televisions come with cable channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Payson hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a weekly basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
The free breakfast at Quality Inn Payson gets good marks from our customers. During your stay, you're just a quick walk from Tonto National Forest. You'll find features such as free WiFi in public areas, free self-parking and a free casino shuttle.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Amenities include free newspapers in reception, a 24-hour business centre and a meeting room
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Steps from Tonto National Forest and a 3-minute drive from Banner Payson Medical Center
  • Free casino shuttle service
  • Cats and dogs welcome for a fee (restrictions apply)
A computer station is on site, and both WiFi and wired Internet are free in public spaces. A 24-hour business centre and a meeting room are available. Free breakfast is available daily. A library, a vending machine, and multilingual staff are also featured at the business-friendly Quality Inn Payson. Free self parking is available.

Smoking is allowed in designated areas at this Payson hotel.

Guests are served a free continental breakfast daily from 6 AM to 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free casino shuttle
  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 6 AM to 9:30 AM
  • Coffee and tea in common areas

Things to do

  • Library

Family friendly

  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (weekly)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre
  • Meeting room

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 2 floors
  • Built in 1974
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 25-inch LCD TV with cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 20.00 per accommodation (varies based on length of stay)
  • Only dogs and cats are allowed
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20.00 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Quality Inn Payson
Quality Payson
Quality Inn
Quality Inn Payson Hotel
Quality Inn Payson Payson
Quality Inn Payson Hotel Payson

Reviews

Quality Inn Payson Reviews

7.8

Good

7.8/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness
Rating 10 - Excellent. 423 out of 1007 reviews
Rating 8 - Good. 275 out of 1007 reviews
Rating 6 - Okay. 152 out of 1007 reviews
Rating 4 - Poor. 91 out of 1007 reviews
Rating 2 - Terrible. 66 out of 1007 reviews

Reviews

10/10 Excellent

Antonia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

2/10 Terrible

Jessica A, Glendale

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
SUPER BAD customer service! Got a room that smelled like someone was just smoking in there! Went to tell them if I could get a different room because I have a 8month old and a 2 year old, and will not let them breathe that all night. the lady at the front office said I need to understand that firemen sleep there. I asked nicely to get a different room they did get me a different room but literally the room next door! I opened the door room smelled mixture of smoke, cat pee and just a horrible smell! Went back and asked them if they can please give me a clean room at this point the lady was very rude and said NO! I have to choose between these two rooms and if I didn’t I have to go elsewhere! I booked this room a month ago for a baseball tournament of 3 days! where was I going to go if all other hotels were booked! She was rude raised her voice at me and said she couldn’t give me a room other then those two! Said there was no housekeeper that she had left for the day and was not coming back till tomorrow! Mind you the house keeper is the MANAGER! Overall the worst hotel you can book bad customer service! NASTY rooms and a pool that has been under construction for TWO years! Worst hotel experience I’ve ever had! Mind you I had to dive back to phx and drive back to payson the 3days!
Stayed 2 nights in Aug 2025

10/10 Excellent

Serhii

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

8/10 Good

Veronica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is dated but kept clean. Our room toilet was leaking so we had to put towels around the toilet bottom base because of the leak. Front desk staff were all very pleasant.
Stayed 2 nights in Aug 2025

4/10 Poor

Juan

Stayed 1 night in Aug 2025

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous park-like courtyard- perfect if you're traveling with pets. The amazing staff got me into a lower level room since I let them know about my knee surgery- issues with walking to upper level. Delicious breakfast with omelets and waffles and more! Highly recommend!
Stayed 1 night in Aug 2025

10/10 Excellent

Jamie, Maricopa

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and convenient to the Pine/Strawberry area
Stayed 1 night in Aug 2025

10/10 Excellent

Dessi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

6/10 Okay

Bryan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
The front desk was very friendly. The room had a weird smell upon arrival. The rooms were well insulated so the noise was ar a minimal.
Stayed 2 nights in Aug 2025

2/10 Terrible

Debbie

Travelled with group
Liked: Cleanliness, room comfort
Disliked: Staff & service

Poor Customer Service

We booked online, we found out that was not a good thing. We used a 3rd party and they dont guarantee room choice. We requested ground floor as just had hip replacement when we finally were able to check in we’re told no ground available we had second floor only option. We were only going to stay the one night as we had to take all our luggage up stairs which was 2 trips for both of us (70 plus years old ladies) only to find when we got done no AC! Called front desk and lady came up to check it…no work we need to get you another room (but when we checked in no possible room available especially ground floor originally requested) My friend followed her back to office to get room…one desk clerk said “do you have to have 2 beds…yes! Her reply “we don’t have anything…other clerk said wait let me check and lo and behold a room on the ground floor which we originally wanted. So at this point ask if they had a dolly we could borrow to take all our luggage back to car to move…”No we don’t they aren’t returned and we lose them. I noted we will have to take all back down the stairs without help. Response was “ I guess if you want AC you will have too”. Remind you just had hip replacement could have used a little help or at least an apology for the inconvenience. Final note once we were settled in on ground all was okay except we have a rockin toilet. Needless to stay we will not stay at Quality Inn again CS was very poor!
Stayed 3 nights in Aug 2025

10/10 Excellent

Jeanette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Giselle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was very lovely. The property is beautiful. Michelle, our front desk lady was amazing.
Stayed 1 night in Aug 2025

6/10 Okay

Mario

Liked: Staff & service
Stayed 1 night in Aug 2025

6/10 Okay

Vern

Liked: Staff & service

Just okay

The check in area was beautiful and well maintained. The check in clerk was friendly and took time to answer questions. However, the room needs to be updated. It smelled very "musty" and "moldy". There was lots of space in the room but the smell of it didn't want you to stay their long. Might be time to replace the carpet or maybe try some stronger cleaners. Otherwise, we liked the place and location. Another thing that could have been better was the breakfast offered each morning. We both got sick on it - don't recommend it.
Stayed 2 nights in Aug 2025

2/10 Terrible

Brandon

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
We walked in extremely polite and friendly, but the entirety of our conversation with the lobby staff was incredibly rude and for some reason aggressive. Unhelpful and openly uninterested in answering any of our questions about the property and our room. The door to our room was very difficult to physically open as an aside… Not because of the key not working, but because of the door frame. Had to shoulder bash it every time.
Stayed 1 night in Aug 2025

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2025

8/10 Good

Stacey

Stayed 2 nights in Aug 2025

10/10 Excellent

Anthony, mesa

Liked: Cleanliness, staff & service, property conditions & facilities
Great overall
Stayed 1 night in Aug 2025

10/10 Excellent

William

Stayed 2 nights in Aug 2025

6/10 Okay

Manivannan

Travelled with family
Disliked: Staff & service, property conditions & facilities
Beds and baths are clean, but bed looks very small and not comfortable for an adult and toddler to sleep in a queen.
Stayed 1 night in Jul 2025

8/10 Good

Linda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A fine stay at Quality Inn

The breakfast was very good, the verity is great, much to choose from👍 The room was clean, cool and the bed was comfy 👍
Stayed 1 night in Aug 2025

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The roomvery spacious. We checked in very late, soo $200 4 a few hours a bit pricey but they were able to give us ground floor!( Thank God, there are NO elevators. Nice grassy court yard to walk dog. This is one of my favorite Payson motels. Thank you for a lovely stay, and AMAZING hot breakfast!!! Egg n cheese omelet, sausage patties, scrambled eggs, make your own waffles, cereal, bagels, english muffins, coffee, juice, tea and super yummy ice water! I wanted to stay another night just for the breakfast!!!!
Stayed 1 night in Aug 2025

10/10 Excellent

Judith

Travelled with family, Travelled with pets
Liked: Amenities
Room was nice and clean. Front desk representative was pleasant, helpful and knowledgeable. Unfortunately, we were unable to take advantage of breakfast. Will definitely stay here again.
Stayed 1 night in Aug 2025

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Gerardo

Liked: Cleanliness
No
Stayed 1 night in Jul 2025