Extended Stay America Suites Pensacola University Mall

2.5 star property

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Room options

View all photos for Studio, 1 Queen Bed, Non Smoking

Studio, 1 Queen Bed, Non Smoking | Desk, laptop workspace, blackout curtains, iron/ironing board

Studio, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio, 2 Double Beds, Non Smoking

Studio, 2 Double Beds, Non Smoking | Desk, laptop workspace, blackout curtains, iron/ironing board

Studio, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Studio, 1 Queen Bed, Accessible, Non Smoking

Studio, 1 Queen Bed, Accessible, Non Smoking | Desk, laptop workspace, blackout curtains, iron/ironing board

Studio, 1 Queen Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

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About this property

Extended Stay America Suites Pensacola University Mall

Hotel in Pensacola with free breakfast
Along with coffee/tea in a common area, this smoke-free hotel has conference space and laundry facilities. Free on-the-go breakfast, free WiFi in public areas and free self parking are also provided. Additionally, barbecues, a picnic area and a front desk safe are on-site. Housekeeping is available on request.
Extended Stay America Suites Pensacola University Mall offers 101 air-conditioned accommodations with coffee/tea makers and an iron/ironing board. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer fridges, stovetops, microwaves and separate dining areas. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Pensacola hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on request and hairdryers can be requested.

Our customers tell us that they can't get enough of the helpful staff at Extended Stay America Suites Pensacola University Mall. During your stay, you're just a quick walk from University Town Plaza. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free on-the-go breakfast served daily
  • Free WiFi
  • Free self-parking
  • Amenities include a front desk safe, conference space and laundry facilities
  • 5 minutes on foot from University Town Plaza and a 2-minute drive from West Florida Hospital
  • Pets welcome for a fee (restrictions apply)
Free breakfast is served daily. WiFi is free in public spaces. Barbecue grills, a vending machine, and a picnic area are also featured at the business-friendly Extended Stay America Suites Pensacola University Mall. Self parking is free.

This Pensacola hotel is smoke free.

Guests are served a free on-the-go breakfast daily from 6 AM to 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free on-the-go breakfast available daily 6 AM to 9:30 AM
  • Coffee and tea in common areas

Family friendly

  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Separate in-room dining area

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (on request)

Business services

  • Conference space

Outdoors

  • Barbecue grill
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Hob
  • Kitchen
  • Microwave
  • Refrigerator
  • Separate dining area

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 AM
Front desk staffed during limited hours
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • Pets: USD 25.00 per pet, per night (maximum USD 150 per stay)
  • Maximum 2 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet, per night (maximum USD150 per stay)
  • Service animals are exempt from fees
  • Cleaning/housekeeping/linen are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
The front desk at this property is open daily from 7:00 AM - 11:00 AM.
Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Extended Stay America Pensacola University Mall
Extended Stay America University Hotel Pensacola Mall
Extended Stay America Pensacola University Mall Hotel
Extended Stay America University Mall Hotel
Extended Stay America Pensacola University Mall Hotel
Extended Stay America University Mall Hotel
Extended Stay America Pensacola University Mall
Extended Stay America University Mall
Hotel Extended Stay America Pensacola - University Mall
Extended Stay America Pensacola - University Mall Pensacola
Extended Stay America Pensacola University Mall
Extended Stay America Suites Pensacola University Mall Hotel
Extended Stay America Suites Pensacola University Mall Pensacola

Reviews

Extended Stay America Suites Pensacola University Mall Reviews

6.2

6.2/10

Cleanliness

7.2/10

Staff & service

5.2/10

Amenities

6.0/10

Property conditions & facilities

5.6/10

Eco-friendliness
Rating 10 - Excellent. 213 out of 1006 reviews
Rating 8 - Good. 205 out of 1006 reviews
Rating 6 - Okay. 183 out of 1006 reviews
Rating 4 - Poor. 197 out of 1006 reviews
Rating 2 - Terrible. 208 out of 1006 reviews

Reviews

2/10 Terrible

mickey

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Would not recommend anyone to stay at this location
Stayed 1 night in Jul 2025

4/10 Poor

Daisy

Disliked: Cleanliness, property conditions & facilities, room comfort
Peeling off vynil floor in the bathroom , cockroach on kitchen area that my husband killed it. Nasty smell in the room and dirty carpet.
Stayed 1 night in Jul 2025

4/10 Poor

j

Disliked: Property conditions & facilities
Poor maintenance
Stayed 2 nights in Jul 2025

2/10 Terrible

Lacy

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Disgusting
Stayed 1 night in Jul 2025

4/10 Poor

Melaney

Disliked: Cleanliness, property conditions & facilities
Room was dirty and smelled
Stayed 4 nights in Jul 2025

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

do not book. trust.

Photos online make it seem more clean than what the rooms really look like. Kitchen in the room was all completely busted up, rusting and moldy. Floors in room were extremely dirty and felt greasy
Stayed 5 nights in Jul 2025

2/10 Terrible

Latasha

Disliked: Cleanliness, amenities, property conditions & facilities
The rooms smelled like dog and cat urine. It was awful. The carpet was nasty and dirty. The hallway to our room was dark. Everything about the hotel was nasty and dirty.
Stayed 1 night in Jul 2025

10/10 Excellent

Harish

Stayed 1 night in Jul 2025

2/10 Terrible

Larry

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

BAD

Dirty bathroom had to buy cleaning supplies, hair on baseboards in bathroom, under bed was filthy still had stuff from last guest, tub and toilet was dirty.
Stayed 1 night in Jun 2025

6/10 Okay

Sarah

Liked: Staff & service
Stayed 3 nights in Jun 2025

2/10 Terrible

Abhijeet

Disliked: Cleanliness, property conditions & facilities
Bathroom door wasn’t closing, bathroom sink was blocked, cockroaches in the room, smells. Hotel was full so they unable to change the room. Staff wasn’t apologize for inconvenience.
Stayed 3 nights in Jun 2025

2/10 Terrible

Daisy

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel was nasty. There was long hair everywhere. Random people just walking around parking lot very late at night. Had someone stare at me while I unload my car. Would not be comfortable to stay here as a female by myself.
Stayed 2 nights in Jun 2025

6/10 Okay

Elmer

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

ashley

Stayed 1 night in May 2025

6/10 Okay

Marckenly

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Facility wasn't so great for it's price. Njce staff. Room was decent with good space and a kitchen. But the floor just felt funny. And the elevators felt very unsafe, it shaked, and was very slow.
Stayed 1 night in Jun 2025

8/10 Good

Md Shahidullah, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
Too noisy
Stayed 1 night in May 2025

2/10 Terrible

Dustin

Disliked: Cleanliness, amenities, property conditions & facilities
Disgusting, the room was smelled like pee, the bathroom tub was disgusting, and it appeared that prostitution was going on. I would never in my life stay at this place again.
Stayed 2 nights in May 2025

2/10 Terrible

tekesha

Stayed 1 night in Mar 2025

6/10 Okay

Teresa, Port Neches

Travelled with family and small children, Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We stayed for one night because we were driving through. Check in was a breeze and the staff was amazing. The location is great because there are several restaurants and shops around. I only have three complaints; first one is that there was someone on our floor smoking weed in their room and it permeated the entire hallway. I was traveling with 2 smaller children and they even commented on how bad it smelled. Second complaint is that the hallway carpets are extremely dirty as well as the room floors. We took out shoes off in the room and within 15 minutes, our feet were black. I ended up mopping the room floors with the Clorox wipes I brought. Third complaint is there is essentially no breakfast. I intentionally searched for a hotel with breakfast to help us save on time in our travels. The breakfast was coffee, muffins and granola bars. Needless to say, we lost time due to having to stop and find somewhere to eat. Overall, it was not too terrible and I would stay again if I was passing through and did not have kids.
Stayed 1 night in May 2025

4/10 Poor

Robert

Disliked: Cleanliness, amenities, property conditions & facilities
The property and the room are very run down.
Stayed 1 night in May 2025

10/10 Excellent

Komlanvi

Travelled with family
Liked: Cleanliness, amenities
Friendly staff
Stayed 2 nights in May 2025

2/10 Terrible

Erik

Travelled with family

Do not stay here

Entire property reaks of smoke even though they boast non smoking property. No blankets available for the beds, was told they were short so not every room gets blankets. Breakfast is a joke,packets of grits and oatmeal. Area is run down
Stayed 6 nights in May 2025

4/10 Poor

Aileen

Love the staff they are wonderful. However this building needs a lot of work.
Stayed 3 nights in May 2025

2/10 Terrible

tami

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will never stay at an Extended Stay again…

Dirty AF. Bathroom floor was peeling up at the base of the shower. There were items under the bed, we were so grossed out we wore socks and slides the whole time, the elevator was extra sketch and the lobby doesn’t have a restroom (not that I’d use it after seeing the state of everything else), one bed was hard as a rock & soooo uncomfortable (& I had just spent the past 5 nights in an rv!) Do yourself a favor and scroll right past this hotel.
Stayed 1 night in May 2025

2/10 Terrible

Steve

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Smelled like pot. Carpet felt like it had never been cleaned. Street walkers in the parking lot. Guys strung out in the parking lot. Missing cover plates on the electrical plugs. Lights out in rooms. Iron didnt work. Ac didn't work the first night. Terrible stay.
Stayed 4 nights in May 2025