2/10 Terrible
Ashlee, Des Moines
Travelled with pets, Travelled with partner
26 Feb 2025
I booked this hotel because of the good reviews in the past however our experience was not a good one. We checked in went to the room and it looked like wasn’t completely done yet, the chair was pulled apart still with cushions on the floor. No big deal…
The room smelled EXTREMELY strong like pine cleaner and for how strong it smelled you would have thought the room would have been cleaned immaculate but it was just dirty. Dirty like I should have worn flip flops in the shower and didnt want to walk bare foot. Also the Heat/AC unit didn’t work. The constant fan wouldn’t turn on and if you wanted heat or AC it would click on and rattle for 10 seconds and then turn itself off.
The Door also would stick itself shut so going out the door you really had to pull. If a non strong person goes in there I can see some phone calls to the front desk happening to let oneself out.
No fault of the hotels obviously but the train goes by NON STOP and is LOUD ALL NIGHT. Wish I would have known that at least so thats why I’m including it in my review. I did speak to the hotel in the AM about the issues they advised me they would have Maintenace look into the issues. Hopefully they do.
Ashlee
Stayed 1 night in Feb 2025