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The Scottsdale Resort and Spa, Curio Collection by Hilton

4.5 star property

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Photo gallery for The Scottsdale Resort and Spa, Curio Collection by Hilton

2 outdoor pools, pool cabanas (surcharge), pool umbrellas
Meeting facility
5 bars/lounges, lobby lounge, cocktail bar
Garden
Lobby

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Parking available
  • Housekeeping
  • Breakfast available
  • Room service
  • Spa

Explore the area

View in a map
7700 E Mccormick Pkwy, Scottsdale, AZ, 85258
  • Talking Stick Resort Casino
    ‪5 min drive‬
  • Scottsdale Fashion Square
    ‪7 min drive‬
  • Camelback Mountain
    ‪19 min drive‬
  • Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪22 min drive‬

Room options

View all photos for Villa, Non Smoking

65-inch LCD TV with cable channels, TV, iPod dock

Villa, Non Smoking

  • 228 sq m
  • Sleeps 14
  • 3 King Beds and 4 Queen Beds

View all photos for Villa, Non Smoking

65-inch LCD TV with cable channels, TV, iPod dock

Villa, Non Smoking

  • 228 sq m
  • Sleeps 12
  • 4 King Beds and 2 Queen Beds

View all photos for Presidential Suite, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, desk

Presidential Suite, 1 King Bed

  • 116 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Patio (Pool Side)

View from room

Room, 1 King Bed, Patio (Pool Side)

8.0 out of 10
Very good
(2 reviews)
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Pool View

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Pool View

9.8 out of 10
Exceptional
(7 reviews)
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 2 Queen Beds

Premium bedding, pillow-top beds, in-room safe, desk

Executive Suite, 2 Queen Beds

  • 63 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Bathtub (Mobility)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Accessible, Bathtub (Mobility)

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 2 Queen Beds, Patio

Executive Suite, 2 Queen Beds, Patio | View from room

Executive Suite, 2 Queen Beds, Patio

8.0 out of 10
Very good
(1 review)
  • 63 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Presidential Suite, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Premium bedding, pillow-top beds, in-room safe, desk

Presidential Suite, 1 King Bed, Accessible (Mobility, Roll-In Shower)

  • 128 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Queen Beds

9.2 out of 10
Wonderful
(33 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub (Mobility)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Queen Beds, Accessible, Bathtub (Mobility)

9.4 out of 10
Exceptional
(6 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 1 King Bed, Patio (Pool Side)

View from room

Studio Suite, 1 King Bed, Patio (Pool Side)

  • 35 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Bathtub (Pool View)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Queen Beds, Accessible, Bathtub (Pool View)

  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Peloton Bike)

Room, 1 King Bed (Peloton Bike) | Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed (Peloton Bike)

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Golf View

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Golf View

9.4 out of 10
Exceptional
(12 reviews)
  • 35 sq m
  • Golf view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Patio (Mobility, Roll-In Shower)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Queen Beds, Accessible, Patio (Mobility, Roll-In Shower)

  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed

9.4 out of 10
Exceptional
(10 reviews)
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Pool View

Studio Suite, 1 King Bed, Pool View | Living area | 65-inch LCD TV with cable channels, TV, iPod dock

Studio Suite, 1 King Bed, Pool View

  • 63 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Patio (Pool Side)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Queen Beds, Patio (Pool Side)

7.4 out of 10
Good
(3 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Pool View

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Queen Beds, Pool View

8.0 out of 10
Very good
(9 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 King Bed, Accessible (Mobility, Roll-In Shower)

  • 35 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Pool View (Patio, Mobility, Roll-In Shower)

View from room

Room, 1 King Bed, Accessible, Pool View (Patio, Mobility, Roll-In Shower)

  • 35 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Golf View

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Queen Beds, Golf View

8.4 out of 10
Very good
(5 reviews)
  • 35 sq m
  • Golf view
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Poolside views, serves lunch

The Scott Resort & Spa

  • Pool
  • Hot tub
  • Spa
  • Pet-friendly
4.4 out of 5, Excellent, 1,021 reviews
The price is €179
includes taxes & fees
3 Sept - 4 Sept
The Scott Resort & Spa

About this property

The Scottsdale Resort and Spa, Curio Collection by Hilton

Luxury resort with 3 restaurants and 2 outdoor pools
3 restaurants, 2 outdoor pools and a full-service spa are available at this resort. WiFi in public areas is free. Other amenities include 5 bars/lounges, a fitness centre and a poolside bar.
The Scottsdale Resort and Spa, Curio Collection by Hilton offers 278 accommodations with iPod docking stations and laptop-compatible safes. Pillowtop beds feature premium bedding. 65-inch LCD televisions come with premium cable channels and pay-per-view films. Bathrooms include a shower with a rainfall showerhead, designer toiletries, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include free newspapers and coffee/tea makers. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

2 outdoor swimming pools are on site along with a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 9 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at The Scottsdale Resort and Spa, Curio Collection by Hilton. During your stay, you'll be within walking distance of McCormick Ranch Golf Club. Features include free WiFi in public areas, plus 2 outdoor pools and 3 restaurants. This property offers pet-friendly amenities, such as food and water bowls.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Enjoy American cuisine with a poolside location at Twisted Vine, one of the property's 3 restaurants and 5 bars/lounges
  • Cooked-to-order breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Take a swim in the 2 outdoor pools
  • Indulge with aromatherapy, hot stone massages or facials at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • 6 minutes by car from Talking Stick Resort Casino and 7 minutes from Scottsdale Fashion Square
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
The Scottsdale Resort and Spa, Curio Collection by Hilton offers its guests a full-service spa, 2 outdoor swimming pools, a sauna, and a fitness centre. There are 3 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces.

A business centre, 20 meeting rooms, and coworking spaces are available. Event space at this resort measures 90045 square feet (8365 square metres) and includes a conference centre. A terrace, multilingual staff, and gift shops/newsstands are also featured at the luxury The Scottsdale Resort and Spa, Curio Collection by Hilton. You'll have access to the health club at a partner property. For a fee, parking is available.

Smoking is allowed in designated areas at this 4.5-star Scottsdale resort.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:00 AM to 11:00 AM.
Twisted Vine – This poolside restaurant specialises in American cuisine and serves lunch and light fare. Guests can enjoy drinks at the bar.
La Fogata Bar – This lobby lounge only serves light fare. Happy hour is offered. Open daily.
La Fogata – This restaurant specialises in American cuisine and serves breakfast, brunch, lunch and dinner. Open daily.
The Madam – This cocktail bar specialises in American cuisine and only serves light fare. Happy hour is offered. Open selected days.
Social Board Room – This bar specialises in American cuisine and only serves light fare. Happy hour is offered. Open selected days.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (USD 25 per night; includes in/out privileges)
  • Covered valet parking on site (USD 35 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 13 to 24 for adults and USD 10 to 17 for children
  • 3 restaurants
  • 5 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining

Restaurants on site

  • La Fogata
  • La Fogata Bar
  • Social Board Room
  • The Madam
  • Twisted Vine

Things to do

  • 2 outdoor pools
  • 36-hole adjacent golf course
  • Bicycle rentals
  • Billiards/pool table
  • Fitness classes
  • Full-service spa
  • Gym
  • Piano
  • Sauna
  • Steam room
  • TV in common areas
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • In-room cot
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 20 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (90,045 square foot of space)
  • Coworking space

Outdoors

  • Garden
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 12 accessible parking spaces
  • Area rugs in room
  • Assistive listening devices
  • Braille/raised signage
  • Hardwood flooring in room
  • Lift (107 centimetre wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (84 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 3 floors
  • Ballroom
  • Banquet hall
  • Built in 1976
  • Designated smoking areas

Room amenities

Bedroom

  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 65-inch LCD TV with premium cable channels
  • IPod dock
  • Pay films

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Limited room service
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 3:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 125 per accommodation, per stay
  • Maximum 2 pets
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 45.61 per accommodation, per night
The resort fee includes:
  • Fitness centre access
  • Spa access
  • Sporting facilities or equipment

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 13.00 to 24.00 for adults and USD 10.00 to 17.00 for children
  • Self-parking fee: USD 25 per night (in/out privileges)
  • Valet parking fee: USD 35.00 per night (in/out privileges)
  • Pet fee: USD 125 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Resort Scottsdale
Scottsdale Resort
Scottsdale Resort McCormick Ranch
Resort McCormick Ranch
Scottsdale McCormick Ranch
McCormick Ranch
The Scottsdale Resort

The Scottsdale Resort and Spa, Curio Collection by Hilton Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 555 out of 1008 reviews
Rating 8 - Good. 236 out of 1008 reviews
Rating 6 - Okay. 101 out of 1008 reviews
Rating 4 - Poor. 75 out of 1008 reviews
Rating 2 - Terrible. 41 out of 1008 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Beauty with a side of

Travelled with family
Liked: Cleanliness, property conditions & facilities
The staff was ABSOLUTELY amazing. EVERYONE that walked by wanted to help if observed that myself and guests were not having a pleasurable experience. They offered water, moved us if we were in the sun during breakfast, and smiled while doing it. It was mine and my guest first time at the hotel and Arizona. I can’t wait to come back. Thank you for making my weekend special.
Stayed 4 nights in May 2025

10/10 Excellent

Jeanne

Stayed 2 nights in May 2025

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in May 2025

8/10 Good

Jeanette

Liked: Cleanliness, property conditions & facilities
Staff was friendly and rooms were clean. The only complaint was we paid so much for parking and the arms were up most of the time there...
Stayed 3 nights in May 2025

10/10 Excellent

Dino

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Kelli

Liked: Cleanliness
Stayed 1 night in May 2025

10/10 Excellent

john

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Phenomenal experience. Had an issue from third party booking sight. Front desk manager fixed it immediately. Quick check in process pool a resort is amazing. Whole hotel was very kid friendly. Well worth the money spent for the time being there.
Stayed 2 nights in May 2025

10/10 Excellent

Jessica

Stayed 2 nights in May 2025

10/10 Excellent

Sandy

Stayed 3 nights in May 2025

10/10 Excellent

Susie

Stayed 3 nights in May 2025

10/10 Excellent

Eric

Stayed 3 nights in Apr 2025

8/10 Good

Sandra

Travelled with group
Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in May 2025

10/10 Excellent

Darren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first time staying at this resort and we cannot wait to return in a few months. This is a unique, hidden gem of a boutique California-style vibe. We used to always stay at large resorts when visiting Scottsdale yet this hotel won us over. Excellent food, pool and quality.
Stayed 2 nights in May 2025

8/10 Good

Jenna

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel.
Stayed 5 nights in May 2025

10/10 Excellent

Jillian

Stayed 1 night in May 2025

10/10 Excellent

Yessica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone at this resort was amazing, helpful and kind. Such a friendly and helpful staff, I cannot wait to visit again!
Stayed 3 nights in May 2025

8/10 Good

Nicole

Liked: Cleanliness, property conditions & facilities, room comfort

Beautiful, inconsistent check in services

Overall, our stay at this hotel was nice. It’s a beautiful facility with a relaxing ambience. My only issue was a few inconsistencies with the service and messaging from the staff For example, We arrived around 2:30 PM and asked if we could access our room early to which we were told it was not ready and they would text us. I understand that sometimes an early check-in is simply not available. However, the following day I overheard a different staff member checking in someone in a similar circumstance and offered them a paid early check-in or the option to leave their bags with the bell hop and to freely access all of their amenities, including the pool, etc., none of which we were offered to us,we literally sat in the car for 2 hours waiting to access our room so we could utilize the pool. It would’ve been nice to know that we could’ve used those services and enjoyed them longer, but that was not offered to us. Secondly, the rule surrounding the pool are not enforced, mostly I do not care about outside food or drinks coming in, but the rules say that they are prohibited however, there was several people with their own food and beverage as well as smoking with no regulation. Also, FYI the pool stays open several hours past their posted time, something you may want to know if you stay in a pool view room. It didn’t bother us, but people are hanging out close to 11pm. I would stay again, but bummed we didn’t get the same hospitality as others at check in
Stayed 2 nights in May 2025

4/10 Poor

henry

Travelled with partner
Liked: Cleanliness, property conditions & facilities
While The Scottsdale Resort and Spa, Curio Collection by Hilton is undeniably beautiful—the grounds, pool, and outdoor spaces are stunning—that’s unfortunately where the positives end. From the start, I was surprised by hidden fees that weren’t disclosed up front. Access to the sauna and steam room is $40 per person—a detail not mentioned on the website until after you’ve made your reservation. Self-parking is $45 per day, and the speakeasy is reservation-only, which wasn’t clearly communicated anywhere. Service was another letdown. The pool bar staff blatantly ignored me—I didn’t “look” like their usual guest, which was both uncomfortable and unacceptable. Adding to the confusion, the bar accepts Apple Pay, but the front desk does not. Why is there inconsistency in payment options at the same property? Additionally, amenities were lacking. The Social Boardroom with the pool table was locked at 10 a.m. and only open Monday to Friday from 5 p.m. to midnight—not exactly convenient for a relaxing stay. No microwave in the room either, which is a basic expectation in this price range. The staff were polite and apologetic, but not actually helpful in resolving issues. If you’re looking for a relaxing, all-inclusive-feel getaway where you can truly unwind after paying upfront—this isn’t it. Be prepared to pay extra for everything and to be reminded often that you’re still on the clock for your vacation.
Stayed 3 nights in May 2025

10/10 Excellent

don

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2025

2/10 Terrible

Kristen

STRESSFUL! What started out great quickly turned to extremely stressful and disappointing due to the hotels self parking situation. Machine constantly malfunctioning, pressing the call for help button repeatedly over the last few days to no answer. Having to leave the gate that won’t open, re park the car, run down stairs and wait in line for someone to hopefully help me. I was given multiple new barcodes to scan to open the gate that did not work, told that if I hit the help button valet guy would make sure he opened it and still nothing! I was late to 2 separate events that I tried to leave early for and was unable to get out of the parking structure. The hotel should have someone at the gate to help you if system is not working properly and most definitely shouldn’t be charging guests for parking till this issue is resolved ( as I met multiple hotel guests having the same issue ). When telling Crystal at the front desk about my these issues she said the WIFI is spotty and the reason these parking machines are not working properly and that it’s a private company so she can’t comp parking fees?! She offered to comp a $40 1 night resort fee. This is ridiculous! Our last night was topped off with stepping on cockroaches in our room executive suite room 197. Again told Crystal and she said sorry. FYI this is the first negative hotel review I have ever written, that’s how bad this experience was!
Stayed 4 nights in Apr 2025

10/10 Excellent

anne

Travelled with family
Liked: Amenities
Beautiful resort tucked away a bit Will be back
Stayed 5 nights in Apr 2025

10/10 Excellent

pascal, hallandale

Stayed 3 nights in Apr 2025

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Apr 2025

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely gorgeous
Stayed 4 nights in Apr 2025

8/10 Good

Christopher

Stayed 4 nights in Apr 2025