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Grand Mercure Phuket Patong

5.0 star property

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Superior Suite, 1 King Bed | 2 bedrooms, free minibar items, in-room safe, desk
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Superior Suite, 1 King Bed | View from room

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Gym
  • Spa

Explore the area

View in a map
1 Soi Ratuthit 200 Pi 2 Road, Patong Beach, Patong, Phuket, 83150
  • Place, Patong Beach
    ‪7 min walk‬
  • Place, Bangla Road
    ‪10 min walk‬
  • Place, Jungceylon Shopping Center
    ‪10 min walk‬
  • Airport, Phuket (HKT-Phuket Intl.)
    ‪42 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Pool Access

Deluxe Room, 1 King Bed, Pool Access | 2 bedrooms, free minibar items, in-room safe, desk

Deluxe Room, 1 King Bed, Pool Access

9.2 out of 10
Wonderful
(13 reviews)
  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds, Pool Access

2 bedrooms, free minibar items, in-room safe, desk

Deluxe Room, 2 Single Beds, Pool Access

8.0 out of 10
Very good
(2 reviews)
  • 34 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | 2 bedrooms, free minibar items, in-room safe, desk

Superior Room, 1 King Bed

8.6 out of 10
Excellent
(35 reviews)
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds

2 bedrooms, free minibar items, in-room safe, desk

Superior Room, 2 Single Beds

8.6 out of 10
Excellent
(11 reviews)
  • 32 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Suite, 1 King Bed

Superior Suite, 1 King Bed | 2 bedrooms, free minibar items, in-room safe, desk

Superior Suite, 1 King Bed

  • 66 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 2 Bedrooms

Villa, 2 Bedrooms | 2 bedrooms, free minibar items, in-room safe, desk

Villa, 2 Bedrooms

  • 215 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds

View all photos for Villa, 1 Bedroom

Villa, 1 Bedroom | 2 bedrooms, free minibar items, in-room safe, desk

Villa, 1 Bedroom

  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed | 2 bedrooms, free minibar items, in-room safe, desk

Deluxe Suite, 1 King Bed

  • Sleeps 3
  • 1 King Bed

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About this property

Grand Mercure Phuket Patong

Luxury hotel with 3 outdoor pools and full-service spa
Along with 3 outdoor pools, this hotel has a full-service spa and a restaurant. Free WiFi in public areas is provided, as well as free self parking, a free area shuttle and a free shopping centre shuttle. Additionally, a fitness centre, a bar/lounge and a poolside bar are on-site. Housekeeping is available on request.
Grand Mercure Phuket Patong offers 314 accommodations with minibars (stocked with some free items) and minibars. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include baths or showers with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and bidets.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a steam room and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Ryn Spa has 5 treatment rooms, including rooms for couples. Services include deep-tissue massages, sports massages, Thai massages and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a steam room.

The spa is open daily. Children under 15 years old are not allowed in the spa without adult supervision.

Our customers tell us that they can't get enough of the pool at Grand Mercure Phuket Patong. During your stay, you're just a quick walk from Patong Beach. Enjoy features like free WiFi in public areas, free self-parking and a free area shuttle.
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine and pool views while dining at Bubbles Restaurant
  • Buffet breakfast served daily for a fee
  • Splash around at the waterslide or swim in the 3 outdoor pools
  • Treat yourself to massages, body treatments or facials at Ryn Spa
  • Services include babysitting, supervised childcare and dry cleaning/laundry
  • On-site recreation includes a gym, a steam room and fitness classes
  • Guests have great things to say about the breakfast and the helpful staff
  • Within a 10-minute walk of Patong Beach and Jungceylon Shopping Center
  • Free local-area and shopping centre shuttle service
Grand Mercure Phuket Patong offers its guests a full-service spa, 3 outdoor swimming pools, a waterslide, and a steam room. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre, 3 meeting rooms, and limo/town car service. Event space at this hotel measures 4455 square feet (414 square metres) and includes conference space. A children's pool, a fitness centre, and a rooftop terrace are also featured at the luxury Grand Mercure Phuket Patong. An airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Patong hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
Bubbles Restaurant – This poolside restaurant specialises in international cuisine and serves lunch and dinner.
Craft Bar – This brewpub only serves light fare. Happy hour is offered. Open daily.
Bounce – This poolside cocktail bar specialises in international cuisine and only serves light fare. Happy hour is offered. Open daily.
Chou Chou Deli Shop – This café specialises in international cuisine and only serves light fare. Happy hour is offered. Open daily.
24-hour room service is available.

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free area shuttle
  • Free shopping centre shuttle
  • Limo/town car service
  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: THB 600 for adults and THB 300 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bounce
  • Bubbles Restaurant
  • Chou Chou Deli Shop
  • Craft Bar

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Gym
  • Library
  • Playground
  • Steam room
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free area shuttle
  • Grocery/convenience store
  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 3 meeting rooms
  • 4,455 square feet of conference space
  • Business centre
  • Computer station

Outdoors

  • Barbecue grill
  • Beach towels
  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 6 buildings
  • 7 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2014
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Bathtub or shower
  • Bidet
  • Deep soaking bathtub or rainfall showerhead
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free minibar (limited items)
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Contactless check-in and check-out are available
Minimum check-in age - 15

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
The name on the photo identification presented at check-in must match the name on the reservation.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Grand Mercure Phuket Patong

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for THB 1600.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: THB 1000.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately THB 600 for adults and from THB 300 for children
  • Airport shuttle fee: THB 2000 per vehicle (one-way, maximum occupancy 8)
  • Airport shuttle fee per child: THB 2000 (one-way), (up to 18 years old)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: THB 1600.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property uses a grey water recycling system
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Grand Mercure Phuket Patong offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:00 AM to 7:00 PM
  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Grand Mercure Phuket Patong Hotel
Grand Mercure Phuket Hotel
Grand Mercure Phuket Patong
Grand Mercure Phuket
Grand Mercure Phuket Patong Resort
Grand Mercure Phuket Resort
Grand Mercure Phuket Patong (opening Early 2014)

Reviews

Grand Mercure Phuket Patong Reviews

9.0

Wonderful

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 609 out of 1003 reviews
Rating 8 - Good. 284 out of 1003 reviews
Rating 6 - Okay. 70 out of 1003 reviews
Rating 4 - Poor. 22 out of 1003 reviews
Rating 2 - Terrible. 18 out of 1003 reviews

Reviews

10/10 Excellent

Angus Davyd

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location, very friendly staff. Rooms have everything
Stayed 7 nights in Jul 2025

10/10 Excellent

Jonathon

Stayed 7 nights in Jul 2025

6/10 Okay

Helen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a pool access room. Room was very small and dark. Smelt damp. Not worth the price we paid
Stayed 7 nights in Jun 2025

6/10 Okay

Cathy

Travelled with partner
Liked: Cleanliness
The staff were lovely, friendly and helpful and were the best part of the stay. Issues with maintenance re railing on pool & shower issues with bursts of hot/ cold. Rooms were clean but minimal shelves to place clothing into and the lighting in the rooms were minimal making it harder to see at night
Stayed 7 nights in Jun 2025

10/10 Excellent

raine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff were extremely friendly and helpful . A very pleasant and comfortable stay. The bathrooms could do with more lighting,but everything else was superb.
Stayed 3 nights in Jun 2025

10/10 Excellent

jeremy paul

Stayed 8 nights in Jun 2025

8/10 Good

xiangyu

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
We stayed from May 26 to May 30, 2025. When we checked out on May 30, we were asked to wait for 5-10 minutes and staff would checked the room. I guessed that is standard practice of this hotel and I did not have any problem with this. After the staff checked the room, we were told everything is fine. We were good to go. The deposit 3000 Baht will be refunded in 2 weeks. I wrote an email to H8109@accor.com (the only email I would find) on June 21, 2025, no response. I have not received the refund yet.
Stayed 3 nights in May 2025

10/10 Excellent

Miguel A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great. Staff is so kind and awesome. Hotel is in walking distance to almost everything. Definitely will come back and stay again
Stayed 4 nights in Jun 2025

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best stays i've had in a long time. Facilities are great, beautiful pools, bars and spots to eat. Bed is very comfortable and area is primo. But the best part is the hotel and restaurant staff. Huge shout out to Sita, Beer, Orn, Earn, Sprite, Brittany and all the other lovely people that work here.
Stayed 7 nights in Jun 2025

8/10 Good

Kok Pin

Stayed 5 nights in Jun 2025

2/10 Terrible

Tania Dee

Stayed 5 nights in May 2025

10/10 Excellent

Stewart

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great service and a great staff that attends to ever need!!!
Stayed 5 nights in Jun 2025

8/10 Good

Yojairo Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So clean staff very friendly
Stayed 4 nights in Jun 2025

10/10 Excellent

Anoop

Stayed 7 nights in May 2025

10/10 Excellent

Todd

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great! Staff so friendly
Stayed 7 nights in May 2025

10/10 Excellent

khanh, sunbury

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very convenient and good value
Stayed 4 nights in May 2025

10/10 Excellent

MARK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Vacation well needed

Stayed 2 nights in May 2025

10/10 Excellent

Leanne

Stayed 7 nights in May 2025

2/10 Terrible

Lucy

Stayed 8 nights in May 2025

10/10 Excellent

Hasse, Bronx

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed at the Grand Mercure the last 6 times . I love the location, the resort style pool and bar and restaurants. Ghe staff are all great and speak good English. Will be back next year.
Stayed 14 nights in May 2025

10/10 Excellent

junho

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Michael Anthony P.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff at this hotel, from the concierge, front desk, room custodians and staff at Bubbles restaurant. The staff goes above and beyond to make sure their guest are taken care of…
Stayed 13 nights in Apr 2025

10/10 Excellent

Julie Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all amazing. I would definitely stay there again
Stayed 8 nights in May 2025

6/10 Okay

Shaquana

Liked: Cleanliness, staff & service
The room was basic it could have been a lil better looking in the room more amenities on site
Stayed 4 nights in May 2025