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Neptune, an Ash Hotel

3.5 star property
VIP Access

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Photo gallery for Neptune, an Ash Hotel

Property entrance
2 bars/lounges, karaoke bar, cocktail bar
2 bars/lounges, karaoke bar, cocktail bar
The Gang Room, Two Queen Beds | Premium bedding, pillow-top beds, minibar, individually decorated
Staircase

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Pet-friendly
  • Breakfast available
  • Housekeeping
  • 24/7 front desk
  • Air conditioning

Explore the area

View in a map
122 Fountain Street, Providence, RI, 02903
  • Place, Amica Mutual Pavilion
    ‪1 min walk‬
  • Place, Rhode Island Convention Center
    ‪2 min walk‬
  • Place, Brown University
    ‪19 min walk‬
  • Airport, Providence, RI (PVD-T.F. Green)
    ‪14 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for The Patron Double Room, 1 Double Bed

Premium bedding, pillow-top beds, minibar, individually decorated

The Patron Double Room, 1 Double Bed

8.6 out of 10
Excellent
(29 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Two Bunk Beds (The Kin Room)

Two Bunk Beds (The Kin Room) | Premium bedding, pillow-top beds, minibar, individually decorated

Two Bunk Beds (The Kin Room)

8.2 out of 10
Very good
(10 reviews)
  • 23 sq m
  • Sleeps 2
  • 2 Single Bunk Beds

View all photos for Four Bunk Beds (The Classmates Room)

Four Bunk Beds (The Classmates Room) | Premium bedding, pillow-top beds, minibar, individually decorated

Four Bunk Beds (The Classmates Room)

8.0 out of 10
Very good
(1 review)
  • 28 sq m
  • Sleeps 4
  • 4 Single Bunk Beds

View all photos for The Mates Room, One Queen Bed

The Mates Room, One Queen Bed | Premium bedding, pillow-top beds, minibar, individually decorated

The Mates Room, One Queen Bed

  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for The Gang Room, Two Queen Beds

The Gang Room, Two Queen Beds | Premium bedding, pillow-top beds, minibar, individually decorated

The Gang Room, Two Queen Beds

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for The King Room, One King Bed

The King Room, One King Bed | Premium bedding, pillow-top beds, minibar, individually decorated

The King Room, One King Bed

9.6 out of 10
Exceptional
(17 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for The Guardian Suite, One King Bed

The Guardian Suite, One King Bed | Premium bedding, pillow-top beds, minibar, individually decorated

The Guardian Suite, One King Bed

8.8 out of 10
Excellent
(6 reviews)
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Neptune, an Ash Hotel

Hotel with bars, steps from Rhode Island Convention Center
Along with 2 bars/lounges, this smoke-free hotel has a snack bar/deli and a coffee shop/cafe. WiFi in public areas is free. Other amenities include concierge services, a 24-hour front desk and ATM/banking services.
Neptune, an Ash Hotel offers 52 air-conditioned accommodations with minibars and designer toiletries. This individually decorated and furnished accommodation includes desks. Pillowtop beds feature premium bedding. Flat-screen televisions come with premium cable channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at Neptune, an Ash Hotel. During your stay, you're just a quick walk from Amica Mutual Pavilion. Free WiFi in public areas, 2 bars and a coffee shop/cafe are available.
  • Free WiFi
  • Enjoy a meal at the coffee shop or drinks at the cocktail bar
  • Breakfast served daily for a fee
  • Amenities include multilingual staff, a lift and an ATM
  • Guests have great things to say about the clean guestrooms and the location
  • Steps from Rhode Island Convention Center and Amica Mutual Pavilion
  • Dogs welcome free of charge
Along with a coffee shop/cafe, there's a snack bar/deli on site. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces. Neptune, an Ash Hotel also features multilingual staff, concierge services, and an ATM.

This 3.5-star Providence hotel is smoke free.

For a fee, guests can enjoy a local cuisine breakfast daily from 7:00 AM to noon.
The Dean Bar – On-site cocktail bar.
The Boombox – On-site karaoke bar. Open selected days.
Bolt Coffee – On-site coffee shop. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour offsite parking (USD 38.75 per night)
  • Limited on-site parking

Food and drink

  • Daily local cuisine breakfast available 7:00 AM to noon for a fee: USD 6 to 20 per person
  • 2 bars/lounges
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Bolt Coffee
  • The Boombox
  • The Dean Bar

Things to do

  • Bicycle storage

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs are allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: approximately USD 6 to 20 per person
  • Nearby parking fee: USD 38.75 per night(2 ft away; open 24 hours)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Dean Hotel Providence
Dean Hotel
Dean Providence
The Dean Hotel
The Dean Hotel, An Ash
The Dean Hotel, an Ash Hotel Hotel
The Dean Hotel, an Ash Hotel Providence
The Dean Hotel, an Ash Hotel Hotel Providence

Neptune, an Ash Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 480 out of 1007 reviews
Rating 8 - Good. 262 out of 1007 reviews
Rating 6 - Okay. 140 out of 1007 reviews
Rating 4 - Poor. 81 out of 1007 reviews
Rating 2 - Terrible. 44 out of 1007 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

XU

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

2/10 Terrible

Stephane

Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Chung Hin Aaron, Melbourne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and nicely styled hotel with friendly staff
Stayed 1 night in Aug 2025

10/10 Excellent

PM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff. Great vibe to the hotel.
Stayed 2 nights in Jul 2025

8/10 Good

Julia

Stayed 2 nights in Aug 2025

6/10 Okay

Verified traveller

Business traveller
Disliked: Staff & service

Fine for what you pay.

Inexpensive, not a bad location and definitely more hipster than the local Marriot. But now looking shopworn and the staff are consistently diffident.
Stayed 1 night in Jul 2025

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is very cute and we enjoyed our stay. The area is great and there is plenty to walk to. The rooms do not have a coffee maker or refrigerator. There is ice available, but you have to call down to request it. There is a coffee counter in the lobby area to buy coffee, but it’s only open Thu-Sun, so we had no coffee available since we weren’t there those mornings. The bathroom is very small with little counter space, but it worked out okay for us. The shower is also very small and made it awkward to shower. The bed was fairly comfortable, but the couch is stiff. We enjoyed both bars (there is a ‘speakeasy’ and a karaoke bar called Boombox). We wish they were open more nights. Bartenders at both bars were terrific. Friendly and full of recommendations. The hotel staff was all wonderful, helpful, and kind.
Stayed 2 nights in Jul 2025

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It's an elective place, quirky, and why we selected it. I wish it had a few more amenities like readily available coffee and food bites. Other than that I enjoyed it and would recommend if you want to experience something other than the common hotel offerings
Stayed 3 nights in Jul 2025

6/10 Okay

Charlotte

Travelled with partner
Liked: Cleanliness, staff & service
Very nice hotel room in a great location - plenty of restaurants, bars and cafes nearby - the hotel staff we encountered were very nice and welcoming. Unfortunately we couldn't find a water cooler and the hotel cafe hours were not clear. The hotel has a single very small old fashioned lift (only fits 2 adults + luggage) that at times made some questionable noises and it took us 3 tries to get from Level 3 of 4 when checking out (stairs not an option with our luggage). The Boom Box Kareoke bar was fun, but would have been very noisy on lower levels at that end of the hotel! The walls were pretty thin and we were woken up at early hours by some inconsiderate, noisy guests returning to their rooms - bring your earplugs! The hotel car park is convenient but costs USD 40 a night.
Stayed 2 nights in Jul 2025

6/10 Okay

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Somewhere I missed this is a boutique hotel . Definitely not my style . Couldn’t even get a cup of coffee .. 5 star to the girls up front
Stayed 3 nights in Jul 2025

8/10 Good

Kevin

Travelled with partner
Liked: Staff & service, amenities
The staff was lovely, however we noticed the room was dusty, below the bed did not get cleaned, corners were full of dust. It was obvious because they had so much painted in dark grey and black where the white dust was noticable. Also, the toilet did not flush correctly so we felt like the room smelled like pee from time to time.
Stayed 2 nights in Jul 2025

8/10 Good

Sébastien

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Katherine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quirky but so convenient. Walkable to all of downtown Providence and College Hill and surrounded by great restaurants and shopping. The staff is incredibly friendly - especially the morning barista. I would definitely stay there again.
Stayed 2 nights in Jul 2025

10/10 Excellent

Jeremy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute little hotel. Loved the speakeasy! Old school, charming elevator.
Stayed 1 night in Jul 2025

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

6/10 Okay

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Classic hotel, great service but bizarre tiny room

The Neptune (formerly Dean) Hotel is a classic old hotel in the heart of downtown Providence. The staff and service were great. Our room ws not only tiny, but there was more space available in the room to set up a chair (or couch) to watch someone in the shower through the window to the room than there was space to walk around the bed. Despite good service, this lack of space to move near the bed, due to a really strange room configuration of room 408 made our stay just OK.
Stayed 1 night in Jul 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the location and I loved the quaint classic style of the hotel. Felt more like home than it did a hotel.
Stayed 5 nights in Jul 2025

4/10 Poor

Elaine

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

Stephen

Stayed 2 nights in Jul 2025

6/10 Okay

Pauline, New York

Liked: Cleanliness
Disliked: Staff & service
I was surprised that there was no parking nor did staff help
Stayed 1 night in Jul 2025

10/10 Excellent

Quinn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice guest service!
Stayed 5 nights in Jul 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

A hit and a miss

We loved the design of the hotel & the location. But the staff, even though very nice individually, seemed disorganized—it was like no one ever talked or shared information with each other. The hotel was rebranding from The Dean Hotel to The Neptune, so possibly that is why? There are numerous examples from our stay, but I will just share the last two things that happened. The stay was prepaid, months before our visit. When we checked out, the person at the front desk said, you guys prepaid, everything’s good. I look at my credit card online later to find that The Dean/Neptune charged us again for the entire visit—except the new amount is less than what we prepaid. I spoke to the manager, and he reversed the 2nd charge right away, but had no real explanation about why we’d been double-billed. When we left, we left 2 postcards (stamped & addressed) for the hotel staff to mail. Instead of just mailing them, they put both postcards in an envelope, and mailed them to the 1st postcard recipient…2 months after our stay! I even don’t know what to think about that. Are there people who don’t know what postcards are?
Stayed 3 nights in Jun 2025

10/10 Excellent

tailyn, Tampa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely friendly and personable.
Stayed 3 nights in Jul 2025