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Grand Residences Riviera Cancún All Inclusive

5.0 star property
VIP Access

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Photo gallery for Grand Residences Riviera Cancún All Inclusive

3 outdoor pools, pool umbrellas, pool loungers
3 restaurants, breakfast, lunch, dinner served; international cuisine
Exterior
View from property
Microwave, espresso maker

Popular amenities

Explore the area

Map
Blvd. El Cid, Unidad 28 y 29, SM 3, Mz 20, Lote 01, Puerto Morelos, QROO, 77580
  • Puerto Morelos Town Square
    ‪6 min drive‬
  • Ojo de Agua Beach
    ‪6 min drive‬
  • Puerto Morelos Beach
    ‪11 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪36 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Junior Suite King Bed

Junior Suite King Bed | Premium bedding, minibar, in-room safe, desk

Junior Suite King Bed

10.0 out of 10
Exceptional
(32 reviews)
  • 48 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed and 1 Single Murphy Bed

View all photos for Elite Suite

Premium bedding, minibar, in-room safe, desk

Elite Suite

10.0 out of 10
Exceptional
(1 review)
  • 132 sq m
  • Beach view
  • Sleeps 5
  • 1 King Bed and 3 Single Murphy Beds

View all photos for Family Suite, 2 Bedrooms

Family Suite, 2 Bedrooms | Premium bedding, minibar, in-room safe, desk

Family Suite, 2 Bedrooms

  • 223 sq m
  • Resort view
  • Sleeps 8
  • 2 King Beds and 4 Single Murphy Beds

View all photos for Family Suite, 3 Bedrooms

Family Suite, 3 Bedrooms | Premium bedding, minibar, in-room safe, desk

Family Suite, 3 Bedrooms

  • 281 sq m
  • Resort view
  • Sleeps 10
  • 2 King Beds, 4 Single Murphy Beds and 2 Double Beds

View all photos for Master Suite

Premium bedding, minibar, in-room safe, desk

Master Suite

9.0 out of 10
Wonderful
(4 reviews)
  • 132 sq m
  • Resort view
  • Sleeps 5
  • 1 King Bed and 3 Single Murphy Beds

View all photos for Room

Room | Premium bedding, minibar, in-room safe, desk

Room

9.8 out of 10
Exceptional
(9 reviews)
  • 48 sq m
  • Beach view
  • Sleeps 3
  • 1 King Bed and 1 Single Murphy Bed

View all photos for Family Suite, 2 Bedrooms, Beach View

47-inch plasma TV with cable channels, TV, DVD player

Family Suite, 2 Bedrooms, Beach View

  • 223 sq m
  • Beach view
  • Sleeps 8
  • 2 King Beds, 3 Single Murphy Beds and 1 Double Bed

View all photos for Suite, 1 Bedroom, Private Pool

Suite, 1 Bedroom, Private Pool | Terrace/patio

Suite, 1 Bedroom, Private Pool

  • 291 sq m
  • Sleeps 5
  • 1 King Bed and 3 Single Murphy Beds

View all photos for Junior Suite with Jacuzzi

Premium bedding, minibar, in-room safe, desk

Junior Suite with Jacuzzi

9.2 out of 10
Wonderful
(19 reviews)
  • 49 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Suite, 3 Bedrooms, Beach View

Premium bedding, minibar, in-room safe, desk

Family Suite, 3 Bedrooms, Beach View

  • 281 sq m
  • Beach view
  • Sleeps 10
  • 2 King Beds, 3 Single Murphy Beds and 3 Double Beds

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About this property

Grand Residences Riviera Cancún All Inclusive

Luxury hotel on the beach, with 3 outdoor pools
Catch some rays at the beach or spend the day relaxing at Grand Residences Riviera Cancún All Inclusive's full-service spa. Then enjoy a meal at one of the hotel's 3 restaurants.
Grand Residences Riviera Cancún All Inclusive offers 144 accommodations with indoor private hot tubs and iPod docking stations. Rooms open to furnished balconies. Beds feature premium bedding. A pillow menu is available. 47-inch plasma televisions come with cable channels and DVD players. Microwaves, espresso makers and minibars are provided. Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, Access to hot tub and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves with a trip to the on-site spa, which has 2 treatment rooms. Massages are available on the beach and in the spa. Other services include hot stone massages, facials and body treatments. A variety of treatment therapies are provided, including aromatherapy.
Our customers tell us they can't get enough of Grand Residences Riviera Cancún All Inclusive's great beach location. During your stay, you'll be within walking distance of Arrecife de Puerto Morelos National Park. Features include free WiFi in public areas, free valet parking and a free round-trip airport shuttle.
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy international cuisine with a beachfront location at El Faro Grill, one of the property's 3 restaurants and 3 bars/lounges
  • Take a swim in the 3 outdoor pools or soak in the hot tub
  • Treat yourself to hot stone massages, body treatments or facials at the spa
  • Services include babysitting, a free children's club and a concierge
  • On-site recreation includes 2 outdoor tennis courts, a gym and a playground
  • Guests have great things to say about the helpful staff and the pool
  • Just a 4-minute drive from Puerto Morelos Town Square and 13 minutes from Puerto Morelos Beach
  • Free airport shuttle service
Grand Residences Riviera Cancún All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At Grand Residences Riviera Cancún All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 3 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive hotel also offers a complimentary children's club, a children's pool and outdoor tennis courts. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Puerto Morelos hotel.

El Faro Grill – This beachfront restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar.
Lobby Cafe and Bar – This lobby lounge overlooks the garden. Open daily.
Heaven Beach Bar – This beach bar specialises in international cuisine and only serves lunch. Open daily.
Pool Bar – This bar is located by the pool. Open daily.
Flor de Canela – This restaurant specialises in Mexican cuisine.
24-hour room service is available.

All-inclusive details

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service (limited menu)
In-room minibar (all beverages included)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle on request
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • 2 poolside bars
  • 3 bars/lounges
  • 3 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • El Faro Grill
  • Flor de Canela
  • Heaven Beach Bar
  • Lobby Cafe and Bar
  • Pool Bar

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Arcade/game room
  • Bicycle tours
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Playground

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Children's toys
  • DVD player
  • Free children's club
  • Free supervised activities for children
  • Grocery/convenience store
  • In-room babysitting
  • In-room microwave
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (1,507 square foot of space)
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a regional park
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Facials
  • Hot stone massages
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Wheelchair-accessible parking

More

  • 5 floors
  • 7 buildings
  • At least 80% lighting from LEDs
  • Built in 2013
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 47-inch plasma TV with cable channels
  • DVD player
  • IPod dock

Food and drink

  • 24-hour room service
  • Champagne service
  • Espresso maker
  • Free bottled water
  • Microwave
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 25

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive an email within 2 weeks before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
Guests who require airport shuttle pickup service must contact the property at least 48 hours in advance with their arrival details.
Guests with multi-day reservations who stay on Saturday night may need to be relocated to another similar unit.
This property offers airport shuttle pickup service from Cancun International Airport only.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MXN 3800.00 per night
  • A tax is imposed by the city: MXN 67.88 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Long-term renters welcome
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, a security system and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Grand Residences Riviera Cancún All Inclusive offers transfers from the airport. Please contact the property on the number on the booking confirmation 48 hours prior to arrival with your arrival details. To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive an email 2 weeks before arrival with check-in information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Guests staying through a Saturday night may be required to move rooms with hotel assistance.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Cancun Residences
Grand Residences Cancun
Grand Residences Riviera
Grand Residences Riviera Cancun
Grand Residences Riviera Cancun Maya Mexico - Puerto Morelos
Grand Residences Riviera Cancun Condo Puerto Morelos
Grand Residences Riviera Cancun Puerto Morelos
Grand Residences Riviera Cancun Condo
Grand Residences Riviera Cancun Resort Puerto Morelos
Grand Residences Riviera Cancun Resort
Resinces Riviera Cancun Puert

Grand Residences Riviera Cancún All Inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 789 out of 1004 reviews
Rating 8 - Good. 120 out of 1004 reviews
Rating 6 - Okay. 48 out of 1004 reviews
Rating 4 - Poor. 23 out of 1004 reviews
Rating 2 - Terrible. 24 out of 1004 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Almost perfect

We stayed 3 nights, the property very nice and quiete, very modest unlike other all inclusive resorts Beach somtimes had seaweeds, room very nice oceanfront suite, very nice and clean. One thing that in my opinion has to change, is everthing related to food, there are 2 restaurants , and 1 snack bar and room service At the check in day, there was only buffet for dinner (no a la carte) and the buffet was midiocre. I would expect to have at least 1 restaurant which is a la carte in the evening For lunch there is only 1 restaurant , and the menu is the same for lunch Also the menu in snack bar is the same as the room service This should change, especially this isnt low price resort , we expect to have more option in that area We did share our thoughts with the managers and they did tried to make this better, this shows that they care about the guests , and we are appreciate that
Stayed 3 nights in Apr 2025

8/10 Good

Staci

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Overall, this was an upscale resort and is very open to the beach for incredible views. Beach is very accessible- just steps away from the closest buildings. The food was excellent but there are only two restaurants. However, there were no long waits while we were there and we booked the meals we wanted through the concierge (2 prior to arriving) and the rest upon arriving. The concierge helped book a great excursion and saved us some money and gave us great tips- taking towels, tipping, and box lunches to go. We loved painting ceramics and you could borrow games and such but activities, rentals, and beach all closed early ( around 5 pm). Only one pool for kids and it’s deep with no shade. Beach was closed due to wind and strong waves 4/5 days during our trip (April). The double beds were the hardest mattresses we’ve ever used but they brought mattress pads upon request, however they did not cover the whole bed. Still, we enjoyed the relaxing, peaceful atmosphere, great service, and felt safe letting our kids explore and go do activities. The company they use for transportation for travel to and from the airport is excellent. They start construction in May 2025 of a new side of the property so not sure how that will affect things.
Stayed 6 nights in Apr 2025

10/10 Excellent

ELLIOTT W BLANCO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

Uliana

Liked: Cleanliness, staff & service, property conditions & facilities
Food was good , dinner is excellent Kids club have good activities Villa is best
Stayed 4 nights in Apr 2025

8/10 Good

murray ross

Liked: Cleanliness, property conditions & facilities
Stayed 8 nights in Apr 2025

8/10 Good

Eun Young Loreen

Liked: Cleanliness, staff & service, property conditions & facilities
Overall experience was good.
Stayed 5 nights in Apr 2025

10/10 Excellent

Matthew Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Apr 2025

10/10 Excellent

Rito

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful, elegant, clean, and the best food amd service!
Stayed 3 nights in Feb 2025

10/10 Excellent

mark Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2025

10/10 Excellent

Indira

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A perfect spot to unwind! The staff was incredibly friendly—especially Melissa, who went out of her way to make us feel special and relaxed throughout our stay.
Stayed 3 nights in Apr 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2025

10/10 Excellent

Elíseo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best experience I hace ever had, staff are excelente, friendly, checking to make sure you have everything. I was spilled for sure.
Stayed 4 nights in Apr 2025

10/10 Excellent

william

Stayed 5 nights in Mar 2025

8/10 Good

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property. Quiet, Clean, friendly staff, good food, felt safe as solo traveller.
Stayed 8 nights in Mar 2025

10/10 Excellent

Jasper

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic service and help from every member of the staff.
Stayed 4 nights in Apr 2025

10/10 Excellent

Thomas J., Chicago

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful time.
Stayed 7 nights in Mar 2025

4/10 Poor

Luz Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beware- Membership Hotel

The major problem is that this is a MEMBER HOTEL. That means if you are not a member, you don't get the first choice of chairs at the beach/pool also the choice of restaurant time is limited. There are only 2 restaurants and the food is not fresh. The buffet is the same food and not the greatest flavor. If I had known these two things, I would have not stayed. The facilities are beautiful and the people are friendly and have excellent service.
Stayed 3 nights in Mar 2025

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb and very quiet
Stayed 10 nights in Mar 2025

10/10 Excellent

Kevin, Winnipeg

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service all around the resort. The kids club was awesome!
Stayed 5 nights in Mar 2025

10/10 Excellent

Ronald, Olympia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lovely smaller property and elegantly refined
Stayed 6 nights in Mar 2025

8/10 Good

Karlynn Rene Dawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was hit and miss... it was better to order food to be made fresh off the menu instead of the buffet. Pasta was NOT good. Steak was good and the breakfasts and lunch at Heaven was always good. We enjoyed the cleanliness of the resort and our room, and quiet environment of the resort the most and the ocean view being visible from any place on the grounds. If the food improved, we would come back again. The beach was beautiful and the service provided by the staff was great!
Stayed 7 nights in Mar 2025

10/10 Excellent

Genevieve

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful properly and lovely staff and beautiful beach front!!
Stayed 2 nights in Mar 2025

4/10 Poor

Mariella

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Property, very clean, friendly staff.
Stayed 7 nights in Mar 2025

10/10 Excellent

Brock

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025