We stayed at Hotel Eloisa during an unexpected period of unrest in the city, when fires and road closures meant we needed to shelter in place. What could have been a stressful experience was handled with remarkable calm and professionalism by the hotel team.
The staff were steady, organized, and reassuring throughout. Although the hotel does not have a full restaurant, and all nearby shops and restaurants were closed, they cooked meals for guests, ensured we had drinking water, and remained present the entire time. It was clear they were choosing to stay and care for guests when they likely would have preferred to be home with their own families.
Under normal circumstances, the location in Zona Romántica is ideal with ocean views, walkable, vibrant (request a courtyard room, if you like the quiet side). Under extraordinary circumstances, the character and commitment of the staff made all the difference.
We would return, without hesitation.