Hôtel Palace Royal Centre-Ville par JARO

4.0 star property

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Front of property
Interior detail
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Gym
  • Breakfast available

Explore the area

View in a map
775 Honoré-Mercier Ave, Québec City, QC, G1R 6A5
  • Place, Quebec City Convention Center
    ‪3 min walk‬
  • Place, Château Frontenac
    ‪12 min walk‬
  • Place, Quebec Cruise Terminal
    ‪17 min walk‬
  • Airport, Québec, QC (YQB-Jean Lesage Intl.)
    ‪17 min drive‬

Room options

Classic Room, 2 Double Beds

8.8 out of 10
Excellent
(151 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

Signature Room, 1 King bed and Sofa-bed

8.8 out of 10
Excellent
(76 reviews)
  • 37 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Exterior View Family Suite, 2 Queen and 1 sofa bed

8.8 out of 10
Excellent
(25 reviews)
  • 51 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

Interior Garden Balcony Suite, 1 Queen bed with sofa-bed

8.8 out of 10
Excellent
(67 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Luxury Studio with Panoramic City View, 1 King Bed and Sofa-bed

9.6 out of 10
Exceptional
(4 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Classic Room, 1 Queen Bed, Courtyard View

  • 28 sq m
  • Sleeps 3
  • 1 Queen Bed

Classic Room, 1 Queen bed and glass shower

8.8 out of 10
Excellent
(18 reviews)
  • 26 sq m
  • Sleeps 3
  • 1 Queen Bed

Classic Room, 1 Queen Bed

8.2 out of 10
Very good
(39 reviews)
  • 28 sq m
  • Sleeps 3
  • 1 Queen Bed

Signature Room, 1 Queen bed and Sofa-bed

9.2 out of 10
Wonderful
(31 reviews)
  • 33 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Suite, 1 Bedroom

9.4 out of 10
Exceptional
(29 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

Suite, 1 Queen Bed and Sofa-bed (Interior)

  • 39 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Exterior View Suite, 1 Queen bed and Sofa-bed

9.0 out of 10
Wonderful
(49 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Suite with Panoramic City View, 1 King bed

8.4 out of 10
Very good
(6 reviews)
  • 49 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

City View Family Suite, 2 Queen beds and Sofa-bed

8.8 out of 10
Excellent
(56 reviews)
  • 51 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

Interior Garden Balcony Family Suite, 2 Queen beds and Sofa-bed

8.8 out of 10
Excellent
(68 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

Interior Garden Balcony Suite, 1 King Bed with Sofa-bed

9.0 out of 10
Wonderful
(63 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Interior Garden Balcony Suite, 1 Queen bed and 1 Queen Murphy Bed

8.8 out of 10
Excellent
(36 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Queen Murphy Bed

Exterior View Suite, 1 Queen bed and 1 Queen Murphy bed

8.8 out of 10
Excellent
(55 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Queen Murphy Bed

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About this property

Hôtel Palace Royal Centre-Ville par JARO

Hotel with a sauna, 7-minute walk to Grande Allée
This smoke-free hotel features an indoor pool, a restaurant and a fitness centre. Wired Internet in public areas is free. Additionally, a bar/lounge, a snack bar/deli and a sauna are on-site. Weekly housekeeping is available.
Hôtel Palace Royal Centre-Ville par JARO offers 234 accommodations with a safe and coffee/tea makers. Beds feature memory foam mattresses. 32-inch flat-screen televisions come with cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a weekly basis and in-room massages can be requested. Housekeeping is provided on a limited basis.

An indoor pool and Access to hot tub are on site. Other recreational amenities include a sauna and a fitness centre.

Children aged under 12 years old are not allowed in the swimming pool or hot tub without adult supervision. Guests aged under 18 years old are not allowed in the fitness facility.

The sightseeing around Hôtel Palace Royal Centre-Ville par JARO gets high marks from our customers. During your stay, you're just a quick walk from Grande Allée. Enjoy features like free wired Internet, plus an indoor pool and a restaurant.
  • Free wired Internet
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, a concierge and a porter
  • On-site recreation includes a gym and a sauna
  • Guests really like the accommodation for the cleanliness and comfy beds
  • Just a 3-minute walk from Quebec City Convention Center and 12 minutes on foot from Château Frontenac
As a guest of Hôtel Palace Royal Centre-Ville par JARO, you'll find an indoor pool, Access to hot tub, a sauna, and a fitness centre. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and wired Internet is free in public spaces.

Business amenities include a business centre and 10 meeting rooms. Event space at this hotel measures 4502 square feet (418 square metres) and includes conference space. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Hôtel Palace Royal Centre-Ville par JARO. Parking is available for a fee.

This 4-star Québec City hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 7 AM to 11:00 AM.
Beffroi Steak House – This steakhouse serves breakfast, lunch and dinner. A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (CAD 26 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7 AM to 11:00 AM for a fee: CAD 25 to 25 for adults and CAD 15 to 15 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Beffroi Steak House

Things to do

  • Gym
  • Hot tub
  • Indoor pool
  • Sauna

Family friendly

  • Cot (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 10 meeting rooms
  • 4,502 square feet of conference space
  • Business centre
  • Computer station

Outdoors

  • Garden

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lever door handles
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Cot (surcharge)
  • Memory foam mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 5:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 15.0 per day.
  • Cots (infant beds) are available for CAD 15.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CAD 25 to 25 for adults and CAD 15 to 15 for children
  • Self-parking fee: CAD 26 per day (in/out privileges)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: CAD 15.0 per day
  • Rollaway bed fee: CAD 15.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
This hotel will place an authorization for the cost of stay at 6 PM for any bookings where payment for the stay will be made on site instead of at the time of booking. Declined credit cards may result in a cancelled reservation.
Property Registration Number 2025-11-30, 160705
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 3 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Hôtel Palace Royal centre-ville Quebec
Palace Royal centre-ville Quebec
Palace Royal centre-ville
Hôtel Palace Royal centre ville
Hôtel Palace Royal Hotel
Hôtel Palace Royal Québec City
Hôtel Palace Royal centre ville
Hôtel Palace Royal Hotel Québec City

Hôtel Palace Royal Centre-Ville par JARO Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1827 out of 3457 reviews
Rating 8 - Good. 1006 out of 3457 reviews
Rating 6 - Okay. 371 out of 3457 reviews
Rating 4 - Poor. 147 out of 3457 reviews
Rating 2 - Terrible. 106 out of 3457 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
The location was nice and close to all of the places to eat, drink, and shop!!
Stayed 4 nights in Jul 2025

2/10 Terrible

Geoffrey

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Extremely Disappointed – Pool Injury, No First Aid & No Hot Water Our stay at Royal Palace Hotel was ruined by an unsafe pool and poor service. While our son was playing in the pool, he cut his foot—likely on the drain—leaving an open wound. Reception had no proper first aid kit. After a delay, staff returned with random pads and two alcohol wipes—no bandaids. For a hotel serving international guests, this is unacceptable. He remained in pain the next day and missed our morning plans. When a supervisor finally called, there was no apology—just a $50 refund offer and dismissive comments like, “That’s how the pool is built,” and “It wasn’t bleeding, so it shouldn’t matter.” Before any of this happened - one of the hotel staff also came to the pool and asked for us to scan our room key to prove we were hotel guests. This was highly insulting and they didn’t ask any other guests at the pool to do this – do they actually think we were trying to sneak into their pool? To top it off, on our last night there was no hot water for over an hour. Our kids had to go to bed sweaty and uncomfortable. A deeply disappointing experience for what would otherwise be a nice hotel. Families should be warned.
Stayed 3 nights in Jul 2025

6/10 Okay

Patrick

Travelled with group
Liked: Cleanliness
The hotel had all the practical amenities & is in excellent proximity to the entrance to Old Quebec City. There is plenty of storage in the rooms, a good sized mini fridge, microwave & espresso machine (I preferred the restaurant coffee over the provided pods & coffee mate). The provided shampoo, conditioner & body wash are in dispensers mounted in the shower, which was fine. The air conditioning worked well. The in-room amenities were generally moderate quality, but served their purpose. The room itself looked dated & tired - my duvet had a red stain (possibly nail polish) on it and there were other unclean marks around the room, the bathroom door keeper was stuck - so my trust in the cleanliness & maintenance of the room was shaky. Housekeeping is graduated - services increased with each day in the room. This seemed to be a family-centred hotel which meant a bit more noise at times & kids dominating the pool & hot tub. The sauna was in a dark corner of the gym which also seemed too remote & darkly lit to want to use it. The indoor pool & hot tub are decently maintained. Younger children were permitted in the hot tub. Service was generally fine, but staff seemed a bit stretched. We came to this hotel after being at a hotel where the staff really went out of their way to ensure we enjoyed our stay, so the difference was noticeable, but perhaps not an entirely fair comparison with the Palace Royal perhaps being a large hotel understaffed for its size.
Indoor pool & hot tub
View indoor balconies overlooking the pool
2 queen bed room
Stayed 4 nights in Jul 2025

2/10 Terrible

Sheldon

Stayed 1 night in May 2025

8/10 Good

Daryl

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having the pool was great and proximity to walk into city center. If you have never been to Quebec this location couldn't be any easier to see everything you want to see in the city center.
Stayed 2 nights in Jul 2025

6/10 Okay

Kristen

Travelled with family
Liked: Staff & service, room comfort

Great location, horrible breakfast

Positives: The rooms were comfortable and quiet. The staff was friendly and helpful. Having a balcony overlooking the pool area was wonderful and the live music on Friday night was great. The location was great being just outside the wall to the old city. Negatives: There appeared to be black grime (mold?) around the sink, handles in the shower and on the ceiling in the bathroom. The smell of chlorine from the pool was very strong in the hallways and on the balcony. The hotel breakfast was extremely overpriced and pretty awful. The crepes were rubbery and there were fruit flies buzzing all around the uncovered food.
Stayed 5 nights in Jul 2025

4/10 Poor

Heather

Our room had a beyond noisy air conditioner and the team was no help and told us to put up with it, paid $500 a night to not sleep
Stayed 2 nights in Jul 2025

10/10 Excellent

Ricardo

Stayed 3 nights in Jul 2025

10/10 Excellent

Jase

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice bed location and view. Property starting to depreciate.
Stayed 2 nights in Jul 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Lovely hotel, with one exception.

We came for a family holiday. The hotel was very nice and overall the room was quite comfortable and well laid out. We stayed in a room with a queen bed and the murphy bed in a separate room. My only criticism was that on entering the hotel, my mother needed to use the restroom, and the door for that room nearest the lobby was locked. We tried to ask repeatedly to be allowed to use it and the desk clerk told us we needed a key and for that we would have to wait in line to check in. That person's tone was rude and if this is the policy, it seems like a very bad one.
Stayed 3 nights in Jul 2025

10/10 Excellent

Natali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and great service!!!
Stayed 1 night in Jul 2025

10/10 Excellent

belinda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean and nice. Staff was friendly. Checkin was smooth.
Stayed 1 night in Aug 2025

10/10 Excellent

Jacques

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location, right at edge of old town, everything is walking distance. Room has fantastic view and great value for the price ! Wonderful swimming pool. Could not think of a better hotel to book for Quebec city to see the old town. Will rebook when I return.
Stayed 3 nights in Jul 2025

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Stacie Lee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kids loved the indoor balcony. It was conveniently located near old Quebec.
Stayed 2 nights in Jul 2025

2/10 Terrible

Jonathan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2025

8/10 Good

Evelyn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
They should improve their free internet service; it's TERRIBLE. Or is it just a way for guests to buy faster internet?
Stayed 1 night in Jul 2025

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, close to everything
Stayed 2 nights in Jul 2025

10/10 Excellent

Caysel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. We were able to walk to everything. Parking was very convenient underneath the hotel. Parking is not free. There is a daily fee. Staff were very pleasant and helpful. Our room was spacious and clean and updated. Restaurant was excellent.We ate there for the buffet breakfast and for dinner. Would recommend dining there. We had a room with an inside balcony overlooking the pool and hot tub, which was very nice and fun to watch the live music on the weekend. We would definitely stay here again on our next trip to Quebec.
Stayed 4 nights in Jul 2025

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, clean and staff were helpful.
Stayed 5 nights in Jul 2025

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location, you can walk to most of the main attractions. Could be a bit noisy at night, if there's event in the nearby plaza. As you can see on the pictures, the swimming pool there's really cool
Stayed 1 night in Jul 2025

10/10 Excellent

CHUNXIAO

Liked: Cleanliness, staff & service, property conditions & facilities
Very good place
Stayed 1 night in Jul 2025

8/10 Good

rochelle, bishop

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The indoor pool was awesome always crowded with lots of children. The location was great! But the pillows were hard and lumpy! They should really think about buying some new ones.
Stayed 3 nights in Jul 2025

8/10 Good

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the balcony overlooking pool
Stayed 1 night in Jul 2025