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MainStay Suites Raleigh - Cary

2.5 star property

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Photo gallery for MainStay Suites Raleigh - Cary

Suite, 2 Double Beds, Non Smoking | Desk, laptop workspace, blackout curtains, iron/ironing board
Gym
Lobby
Standard Room, 1 Queen Bed, Non Smoking | Desk, laptop workspace, blackout curtains, iron/ironing board
Exterior

Reviews

6.8 out of 10

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Laundry room

Explore the area

View in a map
1020 Buck Jones Rd, Cary, NC, 27606
  • Place, Bowlero Cary
    ‪6 min walk‬
  • Place, Amb Day Spa
    ‪9 min walk‬
  • Place, Crossroads Plaza
    ‪16 min walk‬
  • Airport, Raleigh, NC (RDU-Raleigh - Durham Intl.)
    ‪12 min drive‬

Room options

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking (Accessible Tub)

Room, 1 Queen Bed, Accessible, Non Smoking (Accessible Tub) | Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 1 Queen Bed, Accessible, Non Smoking (Accessible Tub)

  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking | Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 Queen Bed, Non Smoking

  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking (Accessible Tub)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking (Accessible Tub)

  • 28 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Queen Bed with Sofa bed, Non Smoking

Full-sized fridge, microwave, stovetop, dishwasher

Suite, 1 Queen Bed with Sofa bed, Non Smoking

  • 30 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Queen Bed, Accessible, Non Smoking (Roll-In Shower)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 Queen Bed, Accessible, Non Smoking (Roll-In Shower)

  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking (Roll-In Shower)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking (Roll-In Shower)

  • 30 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Double Beds, Non Smoking

Suite, 2 Double Beds, Non Smoking | Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 2 Double Beds, Non Smoking

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

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About this property

MainStay Suites Raleigh - Cary

Hotel with free parking, near Crossroads Plaza
This smoke-free hotel features a 24-hour fitness centre, coffee/tea in a common area and laundry facilities. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk, barbecues and a picnic area are on-site. Weekly housekeeping is available.
MainStay Suites Raleigh - Cary offers 79 accommodations with coffee/tea makers and a hairdryer. 32-inch flat-screen televisions come with satellite channels. Kitchenettes offer full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include a combined bath/shower unit.

This Cary hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a weekly basis.

Recreational amenities at the hotel include a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at MainStay Suites Raleigh - Cary. During your stay, you'll be within walking distance of Crossroads Plaza. You'll find features such as free WiFi in public areas and free self-parking, plus a 24-hour gym.
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Amenities include laundry facilities, a lift and a vending machine
  • On-site recreation includes a 24-hour gym
  • Just a 3-minute drive from Crossroads Plaza and a few minutes from Lake Johnson
  • Dogs welcome for a fee (restrictions apply)
As a guest of MainStay Suites Raleigh - Cary, you'll find a 24-hour fitness centre, barbecue grills, and a vending machine. Public spaces have free WiFi. MainStay Suites Raleigh - Cary also features a picnic area, coffee/tea in common area, and laundry facilities. Free self parking is available.

This Cary hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room cot
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (weekly)

Outdoors

  • Barbecue grill
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 1 building
  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Full-sized refrigerator/freezer
  • Hob
  • Ice maker
  • Kitchenette
  • Microwave
  • Paper towels
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 10 per pet, per night, plus a one-time cleaning fee of USD 50.00
  • Only dogs are allowed
  • Maximum 2 (weight limit: 75 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.00 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 10 per pet, per night plus a one-off USD 50.00 cleaning fee
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hawthorn Suites Raleigh
Hawthorn Suites Wyndham Raleigh Aparthotel
Hawthorn Suites Wyndham Aparthotel Raleigh
Hawthorn Suites Wyndham Raleigh
Wyndham Raleigh
Hawthorn Suites Wyndham Raleigh/Cary Aparthotel Raleigh
Hawthorn Suites Wyndham Raleigh/Cary Aparthotel
Hawthorn Suites Wyndham Raleigh/Cary Raleigh
Hawthorn Suites Wyndham Raleigh/Cary
Hawthorn Suites by Wyndham Raleigh
Hawthorn Suites Wyndham Ralei

MainStay Suites Raleigh - Cary Reviews

Reviews

6.8
Rating 10 - Excellent. 269 out of 1002 reviews
Rating 8 - Good. 257 out of 1002 reviews
Rating 6 - Okay. 168 out of 1002 reviews
Rating 4 - Poor. 150 out of 1002 reviews
Rating 2 - Terrible. 158 out of 1002 reviews

6.8/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place stay very quiet and clean . They need free breakfast served everyday for guest
Stayed 1 night in Oct 2025

6/10 Okay

Ariane

Stayed 3 nights in Oct 2025

10/10 Excellent

Sarah

Stayed 1 night in Oct 2025

2/10 Terrible

Eric Mathew

Travelled with family
Disliked: Cleanliness, property conditions & facilities
This place was so uninviting. Smelled , as I walked in the room the floor bounced, there was mildew in the shower area between the shower and the floor
Stayed 2 nights in Oct 2025

10/10 Excellent

Shawana

Stayed 1 night in Sep 2025

2/10 Terrible

Julianne

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
I have stayed in Cary a number of times and this was the worst place I have ever stayed. Hotels.com should be embarrassed to even have this place as a listing. We arrived late Thursday night and the went out for the day and came back to a roach in the room. I tried to call the front desk and the phone didn’t work. I called from my cell phone and was hung up three times. I went down and was met with indifference. I I didn’t ask for a refund just asked to be able to leave without penalty and nothing. The room was filthy. Stained bathroom floors that had hair everywhere. Dusty and dirty surfaces, stained bedding Hotels.com staff was also not able to resolve anything! We left the next morning a day early.
Stayed 3 nights in Oct 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2025

6/10 Okay

Cora

Stayed 1 night in Oct 2025

6/10 Okay

Cora

Stayed 2 nights in Sep 2025

10/10 Excellent

Tara

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet friendly and Staff was great
Stayed 2 nights in Sep 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great no complaints
Stayed 1 night in Sep 2025

8/10 Good

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were particularly troublesome guests this trip, and the staff was extremely kind and patient.
Stayed 1 night in Sep 2025

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are very clean and comfortable and very quiet and peaceful
Stayed 1 night in Sep 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

2/10 Terrible

Jon

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2025

2/10 Terrible

Walter

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities

Avoid this MainStay Suites at all costs.

This place is falling apart. Stains on all of the floor carpets in every hallway. Elevator & every wall shows heavy damage. Only one of our two door keys worked. Our kitchen floor was sticky with who knows what. It has a large breakfast area with only coffee and hot water and a tiny "No Breakfast" sign. I have no idea how this location retains the MainStay Suites branding.
Stayed 1 night in Sep 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A comfortable experience

Room very clean and spacious. Bathroom was big. Had a kitchenette. Mattress, sheets, pillows amazing comfort. Staff was very friendly and helpful. Not overcrowded. Would definitely stay again.
Stayed 2 nights in Sep 2025

8/10 Good

Clayton

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and priced right.
Stayed 2 nights in Aug 2025

10/10 Excellent

Clayton

Liked: Cleanliness, staff & service, property conditions & facilities
It was well priced and convenient.
Stayed 1 night in Aug 2025

10/10 Excellent

Khalil

Business traveller
Liked: Amenities
Room was nice & clean
Stayed 1 night in Aug 2025

2/10 Terrible

Cynthia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible!!!
Stayed 2 nights in Aug 2025

8/10 Good

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

2/10 Terrible

William

Business traveller
The hotel was extremely loud and my room was dirty and had roaches climbing on the walls. The shower nozzle hadn’t been clean with mold. Also had an old wash rag that was hanging on the shower rod . I need to fully reimbursed for my stay at this hotel! Total inexcusable
Stayed 1 night in Aug 2025

8/10 Good

Tonya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2025

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Very Nice
Stayed 1 night in Aug 2025