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Candlewood Suites Richmond Airport by IHG

2.5 star property

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Photo gallery for Candlewood Suites Richmond Airport by IHG

Exterior
Exterior
1 bedroom, desk, blackout curtains, iron/ironing board
Property amenity
Studio Suite, 1 Queen Bed | Room amenity

Reviews

7.6 out of 10
Good

Popular amenities

  • Kitchen
  • Pet-friendly
  • Gym
  • Laundry
  • Parking included
  • 24/7 front desk

Explore the area

View in a map
5400 Audubon Drive, Richmond, VA, 23231
  • Place, White Oak Village
    ‪1 min drive‬
  • Place, Broad Street
    ‪8 min drive‬
  • Place, Greater Richmond Convention Center
    ‪8 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪4 min drive‬

Room options

View all photos for Suite, 1 Bedroom, Accessible Bathtub (Mobility)

1 bedroom, desk, blackout curtains, iron/ironing board

Suite, 1 Bedroom, Accessible Bathtub (Mobility)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Studio Suite, 2 Double Beds, Accessible (Communications)

Full-sized fridge, microwave, stovetop, coffee/tea maker

Studio Suite, 2 Double Beds, Accessible (Communications)

8.0 out of 10
Very good
(4 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | 1 bedroom, desk, blackout curtains, iron/ironing board

Suite, 1 Bedroom

7.8 out of 10
Good
(6 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 1 Queen Bed

Studio Suite, 1 Queen Bed | 1 bedroom, desk, blackout curtains, iron/ironing board

Studio Suite, 1 Queen Bed

8.4 out of 10
Very good
(37 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 2 Double Beds

Studio Suite, 2 Double Beds | Room amenity

Studio Suite, 2 Double Beds

7.2 out of 10
Good
(17 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio Suite

Studio Suite | 1 bedroom, desk, blackout curtains, iron/ironing board

Studio Suite

7.6 out of 10
Good
(14 reviews)
  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

View all photos for Studio Suite, 2 Queen Beds

Studio Suite, 2 Queen Beds | 1 bedroom, desk, blackout curtains, iron/ironing board

Studio Suite, 2 Queen Beds

8.8 out of 10
Excellent
(8 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 1 Queen Bed, Accessible Bathtub (Communications)

Studio Suite, 1 Queen Bed, Accessible Bathtub (Communications) | 1 bedroom, desk, blackout curtains, iron/ironing board

Studio Suite, 1 Queen Bed, Accessible Bathtub (Communications)

  • Sleeps 2
  • 1 Queen Bed

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Lobby
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  • Free WiFi
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4.3 out of 5, Excellent, 380 reviews
The price is €82
includes taxes & fees
3 Dec - 4 Dec
Studio 6 Richmond Airport

About this property

Candlewood Suites Richmond Airport by IHG

Suburban hotel with fitness centre and 24-hour front desk
Along with a fitness centre, this smoke-free hotel has a snack bar/deli and a business centre. Free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, laundry facilities and a 24-hour front desk are on-site. Housekeeping is not available.
Candlewood Suites Richmond Airport by IHG offers 103 accommodations with washers/dryers and DVD players. 32-inch LCD televisions come with premium cable channels. Kitchens offer full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board.

Recreational amenities at the hotel include a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Candlewood Suites Richmond Airport by IHG. During your stay, you'll be within walking distance of White Oak Village. Enjoy features like free WiFi in public areas and free self-parking, plus a gym.
  • Free WiFi
  • Free self-parking
  • Amenities include a front desk safe, a business centre and convenience store
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • 9 minutes by car from Broad Street and 10 minutes from Greater Richmond Convention Center
  • Cats and dogs welcome for a fee (restrictions apply)
There's a snack bar/deli on site. WiFi is free in public spaces. You'll find a business centre on site. A fitness centre, a library, and barbecue grills are also featured at the business-friendly Candlewood Suites Richmond Airport by IHG. Self parking is free.

This Richmond hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Snack bar/deli

Things to do

  • Gym
  • Library

Family friendly

  • DVD player
  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room washing machine/dryer
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • No housekeeping service

Business services

  • Business centre

Outdoors

  • Barbecue grill
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Built in 2009
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • DVD player

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Microwave

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Washer/dryer
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet, per week (maximum USD 150 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 80 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per pet, per week (maximum USD150 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system and window guards
This property is professionally cleaned
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Candlewood Richmond Airport
Candlewood Suites Hotel Richmond Airport
Candlewood Suites Richmond Airport
Candlewood Suites Richmond Airport Hotel Richmond
Candlewood Suites Richmond Airport Aparthotel
Candlewood Suites Richmond

Candlewood Suites Richmond Airport by IHG Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 386 out of 1008 reviews
Rating 8 - Good. 280 out of 1008 reviews
Rating 6 - Okay. 161 out of 1008 reviews
Rating 4 - Poor. 98 out of 1008 reviews
Rating 2 - Terrible. 83 out of 1008 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Jeremy

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
No towels in room or clean at desk. Room smelled like food. Staff tried to get in room at 10:30 before check out
Stayed 3 nights in Aug 2025

2/10 Terrible

Kate

Stayed 3 nights in Aug 2025

6/10 Okay

Verified traveller

Dissappointed

No airport shuttle. Room was humid and smelled very bad. There was NO BODY WASH, SHAMPOO, CONDITIONER, OR SOAP in the bathroom. Very dissappointed.
Stayed 1 night in Aug 2025

10/10 Excellent

Barbara

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

LOUISE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

4/10 Poor

Marlynne

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

Mildew smell

As soon as we opened the door to the room, there was a powerful musty/mildew smell and the bedding was damp. I was told it was the only room available. It was a last minute booking and we were too tired after a 6 hour drive to move to another hotel, so we stayed and blasted the air the whole time. The kitchenette wasn't stocked with much, but it served its purpose. The bathroom was fine.
Stayed 2 nights in Jul 2025

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff
Stayed 1 night in Jul 2025

8/10 Good

Betty Jean

Stayed 2 nights in Jul 2025

2/10 Terrible

Sin Lu Ruth

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
My room was not made
Stayed 1 night in Jul 2025

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Looks nice from the outside. Coming inside there was a distinct smell in the lobby of smoke. I observed a few people who were right outside the front entrance smoking. When I got off the elevator on my floor, the smell of food was a bit overwhelming, as someone was clearly cooking in their room and had their door ajar. It was not a pleasant smell, and I don't have an aversion to smell, but this was a bit overwhelming. The room itself was okay, the bed was comfortable. The room was clean but needs to be updated. The room was nice enough to where I would stay again, but the smell of smoke in the lobby coupled with the overwhelming smell of food on the floor of my room was enough for me to rate the hotel as a 2, and not worth staying again.
Stayed 1 night in May 2025

10/10 Excellent

michelle, Charlotte

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice property my room AC didn’t work properly .
Stayed 1 night in Jul 2025

2/10 Terrible

Robert

Disliked: Cleanliness
Stayed 1 night in Jul 2025

4/10 Poor

Malik

Disliked: Cleanliness, property conditions & facilities, room comfort

Could’ve been better

First off, our tv was broken. The sink’s water pressure was very low and our AC unit was motion-censored and kept cutting off during our sleep. Concierge was nice enough to find us another room but we still had to deal with AC cutting off in the middle of the night due to us sleeping without moving. Overall, not the most comforting stay but I do appreciate front desk for doing what they could to make up for the rooms’ mishaps
Stayed 2 nights in Jul 2025

10/10 Excellent

nina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was nice and spacious, it gave you a homelike feeling
Stayed 1 night in Jul 2025

4/10 Poor

Sheryle

Disliked: Cleanliness, staff & service, property conditions & facilities

Dirty

Terribly dirty, food crumbs all over the carpet. No ice. Refrigerator sounded like a smoke alarm. No hair dryer.
Stayed 1 night in Jul 2025

2/10 Terrible

Effie

The hotel was clean and the room was nice. However, customer service was horrible. There was confusion about the res
Stayed 1 night in Jul 2025

8/10 Good

Pam, Roanoke

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, clean easy parking, good location
Stayed 1 night in Jul 2025

2/10 Terrible

Keith

Business traveller
Disliked: Cleanliness, staff & service, room comfort

Poorly ran property

Front desk with friendly the problem was there was a motion detector on the air conditioning we go to sleep the air conditioning multiple calls downstairs and trying to fix the motion detector … no luck.. try talking to the manager several times was never in would’ve been a decent experience with absolutely horrible because of the air conditioning situation. Nothing like being drenched in sweat instead of sleeping
Stayed 1 night in Jul 2025

10/10 Excellent

Beverly

Everything was nice real nice I loved it
Stayed 1 night in Jul 2025

10/10 Excellent

Jovan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Donald

Stayed 1 night in Jul 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Beverly

Stayed 1 night in Jul 2025

8/10 Good

Tracy

Liked: Cleanliness, property conditions & facilities
My rate was supposed to include breakfast which is one of the reasons I chose this hotel. I was informed at check in the hotel does not have breakfast.
Stayed 1 night in Jul 2025

8/10 Good

Tremmell

Liked: Amenities
The staff was very nice and helpful.
Stayed 5 nights in Jul 2025