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Candlewood Suites Richmond Airport by IHG

2.5 star property

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Photo gallery for Candlewood Suites Richmond Airport by IHG

Exterior
Property amenity
Exterior
Suite, 1 Bedroom | Desk, blackout curtains, iron/ironing board, free WiFi
Interior

Reviews

7.6 out of 10
Good

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Business services

Explore the area

View in a map
5400 Audubon Drive, Richmond, VA, 23231
  • Place, Virginia Aviation Museum
    ‪2 min drive‬
  • Place, Greater Richmond Convention Center
    ‪8 min drive‬
  • Place, Virginia Commonwealth University
    ‪9 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪4 min drive‬

Room options

View all photos for Suite, 1 Bedroom, Accessible Bathtub (Mobility)

Desk, blackout curtains, iron/ironing board, free WiFi

Suite, 1 Bedroom, Accessible Bathtub (Mobility)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Studio Suite, 2 Double Beds, Accessible (Communications)

Full-sized fridge, microwave, stovetop, coffee/tea maker

Studio Suite, 2 Double Beds, Accessible (Communications)

8.0 out of 10
Very good
(4 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Desk, blackout curtains, iron/ironing board, free WiFi

Suite, 1 Bedroom

7.8 out of 10
Good
(6 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 1 Queen Bed

Studio Suite, 1 Queen Bed | Desk, blackout curtains, iron/ironing board, free WiFi

Studio Suite, 1 Queen Bed

8.4 out of 10
Very good
(41 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 2 Double Beds

Studio Suite, 2 Double Beds | Room amenity

Studio Suite, 2 Double Beds

7.2 out of 10
Good
(17 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio Suite

Studio Suite | Desk, blackout curtains, iron/ironing board, free WiFi

Studio Suite

7.6 out of 10
Good
(14 reviews)
  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

View all photos for Studio Suite, 2 Queen Beds

Studio Suite, 2 Queen Beds | Desk, blackout curtains, iron/ironing board, free WiFi

Studio Suite, 2 Queen Beds

8.8 out of 10
Excellent
(8 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 1 Queen Bed, Accessible Bathtub (Communications)

Studio Suite, 1 Queen Bed, Accessible Bathtub (Communications) | Desk, blackout curtains, iron/ironing board, free WiFi

Studio Suite, 1 Queen Bed, Accessible Bathtub (Communications)

  • Sleeps 2
  • 1 Queen Bed

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About this property

Candlewood Suites Richmond Airport by IHG

Suburban hotel with fitness centre and 24-hour front desk
Along with a fitness centre, this smoke-free hotel has a snack bar/deli and a business centre. Free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, laundry facilities and a 24-hour front desk are on-site. Housekeeping is not available.
Candlewood Suites Richmond Airport by IHG offers 103 accommodations with washers/dryers and DVD players. 32-inch LCD televisions come with premium cable channels. Kitchens offer full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board.

Recreational amenities at the hotel include a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Candlewood Suites Richmond Airport by IHG. During your stay, you'll be within walking distance of White Oak Village. Enjoy features like free WiFi in public areas and free self-parking, plus a gym.
  • Free WiFi
  • Free self-parking
  • Amenities include a front desk safe, a business centre and convenience store
  • On-site recreation includes a gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • 11 minutes by car from Greater Richmond Convention Center and 12 minutes from Virginia Commonwealth University
  • Cats and dogs welcome for a fee (restrictions apply)
There's a snack bar/deli on site. WiFi is free in public spaces. You'll find a business centre on site. A fitness centre, a library, and barbecue grills are also featured at the business-friendly Candlewood Suites Richmond Airport by IHG. Self parking is free.

This Richmond hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Snack bar/deli

Things to do

  • Gym
  • Library

Family friendly

  • DVD player
  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room washing machine/dryer
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • No housekeeping service

Business services

  • Business centre

Outdoors

  • Barbecue grill
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Built in 2009
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • DVD player

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Microwave

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Washer/dryer
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet, per week (maximum USD 150 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 80 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per pet, per week (maximum USD150 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system and window guards
This property is professionally cleaned
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Candlewood Richmond Airport
Candlewood Suites Hotel Richmond Airport
Candlewood Suites Richmond Airport
Candlewood Suites Richmond Airport Hotel Richmond
Candlewood Suites Richmond Airport Aparthotel
Candlewood Suites Richmond

Candlewood Suites Richmond Airport by IHG Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 373 out of 1001 reviews
Rating 8 - Good. 281 out of 1001 reviews
Rating 6 - Okay. 166 out of 1001 reviews
Rating 4 - Poor. 99 out of 1001 reviews
Rating 2 - Terrible. 82 out of 1001 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay before an early flight!
Stayed 1 night in Oct 2025

10/10 Excellent

Carlton

Stayed 1 night in Sep 2025

10/10 Excellent

Stephen

Stayed 2 nights in Sep 2025

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I've stayed here 3 times. The first time was not that great. However because of the location I gave them another shot. The experienced was great the second and third time. I look forward to staying again. The lady that works the front desk Ms. Tameeka was amazing. I love her kindness and personality., I definitely want to give her a shout out. Keep up the great work..... See you next time!!!!
Stayed 2 nights in Oct 2025

8/10 Good

Jared

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

8/10 Good

Stephan

Stayed 1 night in Sep 2025

6/10 Okay

Takirah

Stayed 1 night in Sep 2025

2/10 Terrible

Alexis

Stayed 3 nights in Oct 2025

8/10 Good

Danaequa

Liked: Cleanliness, staff & service
Everything was good about the stay. It was kind of far from food options and didn’t have dining options or breakfast with the stay. Other than that the stay was good.
Stayed 3 nights in Oct 2025

2/10 Terrible

Wayne

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort

Would not recommend

Hotel provided no towels until 1am in the morning. Had to stay up late to take a shower which defeats the purpose of a room
Stayed 1 night in Oct 2025

4/10 Poor

Greg

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No towels in our room. They had to dry towels in the dryer before I could get them. Took too long. TV did not work in the room. Room had a bad smell like cigarette smoke.
Stayed 1 night in Oct 2025

10/10 Excellent

Rachel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place to stay when I was in the area for one night. The room was extremely spacious and comfortable. There is a large shopping center a quick drive down the road with a ton of food and shopping options. I was able to pick up a few toiletries I forgot from the local Target before grabbing some dinner.
Stayed 1 night in May 2025

8/10 Good

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wanted to say the toilet seat bolt on one side needs to be replaced in room 201 and the shower surround also needs replacement. Otherwise the room was great and my stay very comfortable.
Stayed 2 nights in Sep 2025

10/10 Excellent

Julio

Stayed 2 nights in Sep 2025

4/10 Poor

Shakeema

Liked: Amenities
Disliked: Staff & service
I booked my room and it was pretty easy.My actual room was clean however, the icemaker was not working properly. I reached out to the front desk and after the 4 time callling, a gentleman answered. Informed of the issue with my icemaker. He stated that he would check it out. Ended up waiting an hour& then went to the front desk(i just had surgery on my foot and was wearing a surgical boot so, to have to go to the front was a huge inconvenience. I also informed the gentleman that, the AC was not working. I had to visit the front desk 6x. Finally front desk person came with me to my room. Did not want to assist with icemaker. We put water in the thing and he advised to wait 2hrs. I waited 2 1/2. Still no ice. Went back to front desk and was told in regards to ac, they had no room place me in and I may have to lodge at a different hotel. He did tell make sure that I adjust the cord in the wall if it happens again. In regards go the ice maker, he gave me the universal key to check a room on floor below about making the ice. We went back to my suite and although the air was correct from prior hack, prior to that, i requested that he contact maintenance. He said he would but they wouldn’t be able to assist until next day. there was still no ice. Front desk rep stated that they would come back to check in an hour. Front desk rep never returned and upon checkout, the icemaker was still not working. I did speak with the manager the next day. Stated he’d reach to me. Refund
Stayed 1 night in Sep 2025

10/10 Excellent

Latasha

Travelled with family
Liked: Amenities
My first time staying there. Room was nice and clean. I would recommend to anyone.
Stayed 4 nights in Sep 2025

2/10 Terrible

Akeya

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible!!! Would never stay here again. Not so clean! A lot of activity!! No towels!! Garbages outside I overflowing. Just a horrible stay and will never stay again!!
Stayed 4 nights in Sep 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel great price
Stayed 1 night in Sep 2025

2/10 Terrible

Robert

Stayed 1 night in Sep 2025

10/10 Excellent

Starisha

Stayed 1 night in Sep 2025

10/10 Excellent

TIINA, Yorktown

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great option for a night. We had been traveling for 24 hours and needed some sleep. Flight delays brought to Richmond at midnight and we were not wanting to drive an hour home in the dark.
Stayed 1 night in Sep 2025

6/10 Okay

Jared

Liked: Staff & service
Stayed 1 night in Sep 2025

4/10 Poor

Janelle

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

6/10 Okay

Arthur, Richmond

Business traveller
Room wasn't ready per the checkin time. Black mold on the walls near shower/tub
Stayed 1 night in Sep 2025

10/10 Excellent

Wanda

Liked: Cleanliness, staff & service, property conditions & facilities
I would stay again and would recommend to others
Stayed 2 nights in Sep 2025

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