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Quality Inn Richmond Airport

2.5 star property

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Photo gallery for Quality Inn Richmond Airport

Lobby
Standard Double Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave | Premium bedding, desk, laptop workspace, blackout curtains
Lobby
Front of property
Lobby

Reviews

7.0 out of 10
Good

Popular amenities

  • Parking available
  • Room service
  • Breakfast included
  • Gym
  • Laundry
  • Housekeeping

Explore the area

View in a map
5240 Airport Square Ln, Sandston, VA, 23150
  • Place, White Oak Village
    ‪1 min drive‬
  • Place, Broad Street
    ‪8 min drive‬
  • Place, Greater Richmond Convention Center
    ‪9 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪20 min walk‬

Room options

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Bathroom shower

Room, 1 King Bed, Accessible, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Bathroom shower

Room, 1 King Bed, Accessible, Non Smoking

7.4 out of 10
Good
(3 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Premium bedding, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

7.4 out of 10
Good
(53 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Double Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave | Premium bedding, desk, laptop workspace, blackout curtains

Standard Double Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

7.0 out of 10
Good
(33 reviews)
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior
Best Western Plus Richmond Airport Hotel
  • Pool
  • Breakfast included
  • Free airport shuttle
  • Pet-friendly
3.7 out of 5, Good, 1,404 reviews
The price is €91
includes taxes & fees
19 Nov - 20 Nov
Best Western Plus Richmond Airport Hotel

About this property

Quality Inn Richmond Airport

Suburban hotel with free breakfast and fitness centre
A fitness centre, coffee/tea in a common area and a business centre are available at this smoke-free hotel. Free full breakfast, free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, a 24-hour front desk and a computer station are on-site.
Quality Inn Richmond Airport offers 61 air-conditioned accommodations with coffee/tea makers and a hairdryer. Beds feature premium bedding. Premium cable televisions are provided. Fridges and microwaves are provided. Rooms have partially open bathrooms. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Quality Inn Richmond Airport. During your stay, you'll be within walking distance of White Oak Village. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free full breakfast served daily
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Extended parking available for a fee
  • Amenities include a business centre, a computer and an ATM
  • On-site recreation includes a gym
  • Guests speak favourably about the clean guestrooms and the proximity to the airport
  • 9 minutes by car from Broad Street and 11 minutes from Greater Richmond Convention Center
A computer station is on site and WiFi is free in public spaces. There's an onsite business centre. Free breakfast is served daily. A fitness centre, a vending machine, and coffee/tea in common area are also featured at the business-friendly Quality Inn Richmond Airport. Self parking is free.

This Sandston hotel is smoke free.

Guests are served a free full breakfast daily from 6:00 AM to 9:00 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (USD 5 per night)
  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Uncovered extended parking on site (USD 5 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily 6:00 AM to 9:00 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lever door handles
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 2 floors
  • Built in 1997
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 39-inch TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 1:00 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered extended parking fee: USD 5.00 per day
  • Nearby parking fee: USD 5 per night (1001 ft away)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Comfort Inn Hotel Richmond Airport
Comfort Inn Richmond Airport
Comfort Inn Sandston
Sandston Comfort Inn
Quality Inn Sandston
Quality Sandston
Quality Richmond Airport
Quality Richmond Sandston
Quality Inn Richmond Airport Hotel
Quality Inn Richmond Airport Sandston
Quality Inn Richmond Airport Hotel Sandston

Reviews

Quality Inn Richmond Airport Reviews

7.0

Good

7.2/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness
Rating 10 - Excellent. 333 out of 1004 reviews
Rating 8 - Good. 220 out of 1004 reviews
Rating 6 - Okay. 185 out of 1004 reviews
Rating 4 - Poor. 132 out of 1004 reviews
Rating 2 - Terrible. 134 out of 1004 reviews

Reviews

6/10 Okay

Shannon

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Alec at the front desk was very helpful. Bathroom and room dirty (walls,mold,carpet and bed spread). A whole bunch of construction workers ate everything in the breakfast area and was never restocked this was at 7:30
Stayed 1 night in Aug 2025

2/10 Terrible

Solee

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities

Roach Motel

The were plumbing problems which caused the water in the shower to back up into the tub and onto my feet. The so-called breakfast was not a breakfast at all. The bagels and toast were stale. A Horrible experience..
Stayed 2 nights in Aug 2025

6/10 Okay

Tomomi

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Staff were nice but shower in our room need to fix to use. Bed size was little small with teen kids to share. Other was convenient locations from Richmond airport.
Stayed 1 night in Aug 2025

8/10 Good

Roman

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Staff was great, rooms were not.

The staff was very professional and nice. However the room itself was awful. The carpet was soo dirty that my 1 year olds feet were brown after 2 minutes. The water never even got warm moreless hot. The bathroom and sink area had water damage and just damage in gerenal. The beds were hard, the bed covers were very cheaply made. The bathtub even though it was not used because how gross it was. Continue dripping the entire time. Also not sure of their cleaning supplies, but I broke out in a rash all over any exposed skin. Overall the room was just gross feeling & realistically gross. Very out of date, and previous damage seem to just be either painted over, or puttied over.
Stayed 1 night in Aug 2025

4/10 Poor

HORACIO

Business traveller
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

2/10 Terrible

Keonna

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
They had mold and when we brought it to there attention they canceled our reservation and put us out of the hotel
Stayed 1 night in Jul 2025

10/10 Excellent

Freddie

Liked: Cleanliness, staff & service, property conditions & facilities
There was a small issue with the light in the bathroom. I let the gentleman at the counter know about it and he was able to quickly switch us to another room. We also had to wait on a ride after our checkout and after returning our rental car. We were wed to wait in the lobby until our ride arrived. Staff was more than willing to help out and made our stay there very welcoming and was a pleasure. Would stay there again without hesitation.
Stayed 1 night in Aug 2025

2/10 Terrible

Melissa

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property was all damaged and dirty. Holes in the ways. The ceiling in the bathroom was lifted. The fridge was dirty.
Stayed 3 nights in Aug 2025

6/10 Okay

Talbot

Travelled with family
Liked: Staff & service, property conditions & facilities
Bathroom light flickering Not enough towels Beds are too low Pillows aren’t comfortable Back of the bed isn’t clean No usb charger Only one charging outlet Breakfast was awful Staff was fine
Stayed 2 nights in Aug 2025

6/10 Okay

Tierra

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities

Maintenance needed bad

The lobby area looked nice but in room 114 the Shower head leaked and created puddles of water on bathroom floor, rust in sink, not enough towels and wash cloths we were only provided 2 of each, I asked the guy at the front desk to extend my room an additional day and was told “we’re not extended stay” which was rude. The refrigerator and toilet leaked water also. The bed was comfortable that’s about it.
The toilet leaked water
The shower head leaked water really bad
Stayed 2 nights in Aug 2025

4/10 Poor

Iblin

Disliked: Staff & service, property conditions & facilities

Moldy smell

The room we got smelled like mold then we got another room after we complained and it was better, however it smelled like mold after we turned on the ac. My husband is allergic to mold and this morning he has to take allergy pills.
Stayed 1 night in Aug 2025

8/10 Good

Vanessa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Had a short stay but was happy with everything over all
Stayed 1 night in Jul 2025

6/10 Okay

Heidi

Liked: Cleanliness, staff & service
Overall good
Stayed 1 night in Jun 2025

2/10 Terrible

kytha

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Upon check-in the smell of mold walking into the lobby was horrible. When we got to the room it was worse. We didn't even put our bags down. We ask for a refund right away. I do not recommend!
Stayed 3 nights in Jul 2025

10/10 Excellent

Patric

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was good with waffles, wish there was more egg options.
Stayed 1 night in Jul 2025

10/10 Excellent

Ronald

Stayed 1 night in Jul 2025

2/10 Terrible

Vida

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was the worst place I ever considered staying at. The room was musty, there was visible mold, crudely patched holes in the door and the ceiling tiles in the bathroom were rotting out. You could even see build up in the air conditioning vents. I immediately requested a refund. The maintenance person asked me to “show” him the mold as if he had no idea it was there. That room was in shambles for a long time and it is downright disgusting they even try to have someone pay to stay in it. If I could post photos, I would. DO NOT STAY HERE.
Stayed 2 nights in Jul 2025

10/10 Excellent

Alex

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Marvin

Stayed 1 night in Jul 2025

8/10 Good

travis

Stayed 1 night in Jul 2025

4/10 Poor

Verified traveller

Travelled with family

Hotel Needs Renovating

This hotel was pretty run down. The room smelled of mildew and everything felt damp. There was obvious mold around the a/c unit. The staff members were friendly and accommodating which made it bearable, but we won’t be returning.
Stayed 3 nights in Jul 2025

8/10 Good

Sunny, Kingsport

Travelled with partner
Liked: Staff & service
It was nice hotel but the neighborhood was not great. 2 "crack" hotels down the street amd homeless sleeping in the parking lot beside the 7-11.
Stayed 1 night in Jul 2025

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities

Not worth it.

With a lot of hotels to choose from close to the Richmond airport, we chose one that was middle of the road price-wise, expecting it to be a little bit better than the cheaper ones. The room was damp and musty, and the breakfast was minimal, so we questioned our decision to go for this price range.
Stayed 1 night in Jul 2025

2/10 Terrible

Verna

Disliked: Cleanliness, property conditions & facilities
the pictures lied. the
Stayed 1 night in Jul 2025