I stayed 15 nights at Fairmont Rio, and my experience was extremely disappointing.
As a Black woman, I was repeatedly treated differently from other guests. Each time I went to the Spirit Copa Bar by the pool, staff demanded my room number, phone, and even email — making me feel as if I didn’t belong there. Meanwhile, white friends who visited me were never asked any questions, even though they weren’t guests at the hotel. When I raised this with a manager, instead of apologizing, he insisted it was “standard procedure.” Clearly, it was a procedure applied only to me.
To make things worse, after I returned home, I found an unauthorized charge of USD $7,726.97 on my credit card from this hotel, even though my stay was already fully paid.
This was supposed to be a luxury vacation, but instead it became emotionally draining and deeply hurtful. No guest should go through discrimination or financial abuse like this.
