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Distinction Rotorua Hotel and Conference Centre

4.0 star property

Choose dates to view prices

Photo gallery for Distinction Rotorua Hotel and Conference Centre

Outdoor pool, pool umbrellas, pool loungers
Reception
Junior Suite | In-room safe, desk, laptop workspace, soundproofing
Front of property – evening/night
Lobby

Reviews

8.2 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Bar
  • Hot tub
  • Gym

Explore the area

Map
390 Fenton Street, Rotorua, 3201
  • Te Puia New Zealand Maori Arts and Crafts Institute
    ‪17 min walk‬
  • Polynesian Spa
    ‪4 min drive‬
  • Redwoods Whakarewarewa Forest
    ‪6 min drive‬
  • Rotorua (ROT-Rotorua Regional)
    ‪9 min drive‬

Room options

View all photos for Deluxe King Room

Deluxe King Room | In-room safe, desk, laptop workspace, soundproofing

Deluxe King Room

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room

Superior Room | In-room safe, desk, laptop workspace, soundproofing

Superior Room

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Suite

Executive Suite | In-room safe, desk, laptop workspace, soundproofing

Executive Suite

  • 85 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite

Junior Suite | In-room safe, desk, laptop workspace, soundproofing

Junior Suite

  • 62 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room | In-room safe, desk, laptop workspace, soundproofing

Deluxe Twin Room

  • 30 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Standard Room

Standard Room | In-room safe, desk, laptop workspace, soundproofing

Standard Room

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

In-room safe, desk, laptop workspace, soundproofing

Standard Room

  • Sleeps 2
  • 1 King Bed

Junior Suite

  • Sleeps 2
  • 1 King Bed

Executive Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Economy Family Room

In-room safe, desk, laptop workspace, soundproofing

Economy Family Room

  • Sleeps 4
  • 2 Queen Beds

Superior Family Room

  • Sleeps 4
  • 3 Single Beds and 1 King Bed

View all photos for Superior Room

In-room safe, desk, laptop workspace, soundproofing

Superior Room

  • Sleeps 2
  • 2 Double Beds

View all photos for Presidential Suite

Bathroom | Combined shower/bathtub, free toiletries, hair dryer, towels

Presidential Suite

  • Sleeps 2
  • 1 King Bed

Deluxe King Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Twin Room

In-room safe, desk, laptop workspace, soundproofing

Deluxe Twin Room

  • Sleeps 2
  • 2 Queen Beds

About this property

Distinction Rotorua Hotel and Conference Centre

Family-friendly hotel with 2 restaurants and 4 hot tubs
Along with 2 restaurants, this smoke-free hotel has an outdoor pool and a fitness centre. Free WiFi in public areas and free valet parking are also provided. Additionally, a bar/lounge, a steam room and a conference centre are on-site.
Distinction Rotorua Hotel and Conference Centre offers 133 accommodations with a safe and a hairdryer. This accommodation offers separate sitting areas. 43-inch LCD televisions come with cable channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

4 hot tubs are on site along with an outdoor pool. In addition to a kids' pool, other recreational amenities include a steam room and a fitness centre.

Children aged under 12 years old are not allowed in the swimming pool or hot tub without adult supervision.

Our customers tell us that they can't get enough of the helpful staff at Distinction Rotorua Hotel and Conference Centre. During your stay, you're just a quick walk from Whakarewarewa: The Living Maori Village. You'll find features such as free WiFi in public areas and free valet parking, plus 2 restaurants.
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free valet parking and self-parking
  • Enjoy Japanese cuisine while dining at Mr Yakitori
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool or soak in the 4 hot tubs
  • Services include dry cleaning/laundry, tour or ticket assistance and a porter
  • On-site recreation includes a gym and a steam room
  • Just a 1-minute drive from Te Puia New Zealand Maori Arts and Crafts Institute and a few minutes from Rotorua i-SITE Visitor Centre
As a guest of Distinction Rotorua Hotel and Conference Centre, you'll find 4 hot tubs, an outdoor pool, a steam room, and a fitness centre. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

There are 6 meeting rooms available. A children's pool, multilingual staff, and tour/ticket assistance are also featured at the family-friendly Distinction Rotorua Hotel and Conference Centre. Self parking and valet parking are free.

This 4-star Rotorua hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.
Mr Yakitori – This restaurant specialises in Japanese cuisine and only serves dinner. Reservations are required.
Pavilion – Overlooking the garden, this café serves lunch and light fare. Open daily.
Kowhai – This restaurant only serves breakfast. Open daily.
D Bar – This restaurant only serves dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.
Late-night fare is available from 24-hour room service.

Awards and affiliations

Eco-certified property
This property participates in Qualmark Sustainable Tourism Business Award – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Chinese (Mandarin), Dutch, English, Filipino, Hindi, Japanese, Ukranian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 5 metres
  • Street parking available
  • Free secured self parking on site
  • Free secured valet parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10 AM for a fee: NZD 36 for adults and NZD 18 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • D Bar
  • Kowhai
  • Mr Yakitori
  • Pavilion

Things to do

  • 4 hot tubs
  • Bicycle cleaning area
  • Bicycle storage
  • Children's pool
  • Gym
  • Outdoor pool
  • Steam room

Family friendly

  • Children's pool
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6 meeting rooms
  • Conference centre

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Tile flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 5 floors
  • Smoke-free property
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 43-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Refrigerator
  • Tea bags/instant coffee

More

  • Ceiling fan
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 2 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 12 and older; guests must have received complete COVID-19 vaccination at least 1 days prior to check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately NZD 36 for adults and from NZD 18 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 2 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Guests arriving after 9:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

DISTINCTION HOTEL
DISTINCTION HOTEL ROTORUA
Distinction Rotorua
DISTINCTION ROTORUA HOTEL
HOTEL DISTINCTION
HOTEL DISTINCTION ROTORUA
ROTORUA DISTINCTION
ROTORUA DISTINCTION HOTEL
Distinction Rotorua Conference
Distinction Rotorua Hotel Conference Centre
Distinction Rotorua Hotel and Conference Centre Hotel
Distinction Rotorua Hotel and Conference Centre Rotorua
Distinction Rotorua Hotel and Conference Centre Hotel Rotorua

Distinction Rotorua Hotel and Conference Centre Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 255 out of 697 reviews
Rating 8 - Good. 283 out of 697 reviews
Rating 6 - Okay. 105 out of 697 reviews
Rating 4 - Poor. 38 out of 697 reviews
Rating 2 - Terrible. 16 out of 697 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sidhesh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is wonderful and the breakfast is great. The property is pretty old but very well maintained.
Stayed 2 nights in Jan 2025

6/10 Okay

Jason

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Unfortunately, the upkeep of the premises and property has lapsed to a point that it looks very dated. A lack of power points for electronics and no aircon made it a very lack lustre stay
Stayed 1 night in Jan 2025

6/10 Okay

enrique Jose

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

4/10 Poor

Luke

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Upon arrival we had an inspection of the room, it was very dirty. The cups had been used and put back where they were suppose to be so they weren’t checked also surrounded by dust, the room was not dusted at all, above everything was a thick layer of dust. hair in the bathroom on the floor and the bath tub had a grease ring around it. We had booked with intentions that we’d have a view, we did not and we were also in the darkest section of the building. The situation of getting to and from parking is ridiculous we are able to exit building through a back door, but not return through the same door via the carpark, you had to walk from the car park all the way around through to the lobby entrance, this was a major inconvenience for us and our family as we had little ones, but also gear we wanted to take back to our room . However great service from the staff member who delivered our room service orders :)
Stayed 3 nights in Dec 2024

6/10 Okay

D

Stayed 2 nights in Jan 2025

2/10 Terrible

Heang

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Noisy', Dirty room was terrible definitely not a 4 star hotel, comparing to other branded hotel would onlly be given 1 star hotel room, Oh by the way elevator was out of service during our stay very unprofessional
Stayed 1 night in Jan 2025

8/10 Good

Keegan

Liked: Staff & service
Great place just the cleaning part was disappointing spoons wasn't changed and surfaces not wiped.
Stayed 3 nights in Jan 2025

6/10 Okay

Kangson

We had a recently stay at Distinction Rotorua, the staff was friendly, the continental breakfast was great with a variety of choices. We found the room a bit old.
Stayed 2 nights in Dec 2024

10/10 Excellent

Iesha

Stayed 1 night in Sep 2024

10/10 Excellent

Errin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great atmosphere
Stayed 1 night in Sep 2024

10/10 Excellent

Leonie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A return visit, as we find the hotel handy to everything without being right in Rotorua. Clean comfortable room with good parking.
Stayed 1 night in Aug 2024

6/10 Okay

Gail

Travelled with family
Liked: Staff & service
While our room was tidy and clean, the hotel was very tired and dark - it could definitely do with a facelift. We could hear noise coming from other rooms, and the whole room vibrated when a truck went past outside - for these reasons, I wouldn't stay at the Distinction again.
Stayed 2 nights in Jul 2024

8/10 Good

Leonie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only stayed one night and did not use all the amenities on offer, apart from the bar. Very comfortable and clean. Had a spacious room with separate bedroom. Would stay again.
Stayed 1 night in Jul 2024

8/10 Good

Shane

Travelled with family
Liked: Cleanliness, staff & service, room comfort

Great!

A bit dated but very clean and tidy, friendly staff, great location.
Stayed 1 night in Jun 2024

4/10 Poor

Allanah

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jun 2024

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hot pools
Stayed 1 night in Jun 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and very comfortable room
Stayed 1 night in Jun 2024

10/10 Excellent

Shelley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the decor, room cosy & warm, staff very friendly
Stayed 2 nights in May 2024

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
I like that they changed the room around when i said i had my kids staying
Stayed 1 night in Jun 2024

6/10 Okay

Ariel

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
nice hotel, but quite tired, we think it may have had better years. staff super friendly and helpful, no complaints there
Stayed 1 night in Jun 2024

10/10 Excellent

Tanya

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great stay and the children loved the pool - very friendly staff
Stayed 1 night in May 2024

10/10 Excellent

Curley

Business traveller
Liked: Cleanliness, staff & service
The service was excellent. The room was amazing. We were upgraded and looked after
Stayed 1 night in May 2024

8/10 Good

JUNE

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Dated
Stayed 1 night in May 2024

4/10 Poor

Stephen

Travelled with partner
Disliked: Staff & service, property conditions & facilities
I actually made a complaint to the hotel regarding the noise during the night of our stay. The guests opposite had left their door ajar and their kids were running up and down the corridor directly outside our room. Nothing was done, no member of staff intervened and although my complaint was acknowledged all I received was an apology for a night without any sleep. Also would like to draw attention to the dirty public areas, the hot pools were filthy. The hotel needs serious atttention and upgrading, frankly a bit grotty.
Stayed 1 night in Jan 2024

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we drove up the exterior was a little dated but inside there was a real feeling of luxury. Velvet seats in the reception area, chandeliers hanging from the ceilings. Our room showed a little bit of wear in places but overall it was well finished super quiet, clean and the beds were super comfortable. The staff were very helpful. As a family of five it was an excellent option for us and would highly recommend to anyone wishing to go to Rotorua for a family holiday.
Stayed 1 night in Jan 2024