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Best Western Capital City Inn

2.5 star property

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Photo gallery for Best Western Capital City Inn

Exterior
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Iron/ironing board, free WiFi, bed sheets
Lobby
Lobby
Outdoor pool

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Housekeeping
  • 24/7 front desk
  • Laundry
  • Free WiFi

Explore the area

Map
15 Massie Ct, Sacramento, CA, 95823
  • California State University Sacramento
    ‪10 min drive‬
  • Sacramento Zoo
    ‪10 min drive‬
  • Golden 1 Center
    ‪12 min drive‬
  • Sacramento, CA (SMF-Sacramento Intl.)
    ‪26 min drive‬

Room options

View all photos for Suite, 1 King Bed, Non Smoking, Balcony

Suite, 1 King Bed, Non Smoking, Balcony | Iron/ironing board, free WiFi, bed sheets

Suite, 1 King Bed, Non Smoking, Balcony

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave | Iron/ironing board, free WiFi, bed sheets

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

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About this property

Best Western Capital City Inn

Hotel in Sacramento with free breakfast and 24-hour front desk
Along with an outdoor pool, this smoke-free hotel has laundry facilities and a 24-hour front desk. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include express check-out. Housekeeping is available on request.
Best Western Capital City Inn offers 58 accommodations with coffee/tea makers and a hairdryer. Televisions come with cable channels.

Bathrooms include a combined bath/shower unit and complimentary toiletries. This Sacramento hotel provides complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool.
Our customers tell us that they can't get enough of the helpful staff at Best Western Capital City Inn. During your stay, you'll be close to Methodist Hospital of Sacramento. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast offered
  • Free WiFi
  • Free self-parking
  • Take a swim in the outdoor pool
  • Amenities include laundry facilities and a lift
  • 12 minutes by car from Golden 1 Center and 10 minutes from Sacramento Zoo
Free breakfast is served. WiFi is free in public spaces. Best Western Capital City Inn also features an outdoor pool, laundry facilities, and express check-out. Free self parking is available.

This Sacramento hotel is smoke free.

Guests are served a free continental breakfast.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free continental breakfast

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Outdoors

  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 100% renewable energy
  • 3 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reusable cups
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • LED lighting
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Express check-out available

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property. An adult age 18 or older must assume all liability for the booking.

Property is also known as

Best Western John Jay
Best Western John Jay Inn
Best Western John Jay Inn Sacramento
Best Western John Jay Sacramento
John Jay Best Western
Best Western John Jay Inn
Best Capital City Sacramento
Best Western Capital City Inn Hotel
Best Western Capital City Inn Sacramento
Best Western Capital City Inn Hotel Sacramento

Best Western Capital City Inn Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 308 out of 855 reviews
Rating 8 - Good. 285 out of 855 reviews
Rating 6 - Okay. 139 out of 855 reviews
Rating 4 - Poor. 63 out of 855 reviews
Rating 2 - Terrible. 60 out of 855 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quiet and decent place for price

Customer Service- Upon arrive, the gentleman in guest services provided great customer service. Checking in was easy and fast. Cleanliness-Room was ok. Bed were comfortable and clean. Pillows can improve. The chairs in the room had some stains. The tub upon arrival had a couple strands of hair. The toilet flushed slowly. Recommend wearing room slippers on carpet. The mini fridge was cold, but could be wiped down after each stay. Safety-overall we felt safe in this location. The location is quiet. Breakfast Food- decent . Breakfast sausage, scrambled eggs, cereal, oatmeal packets, toast, bagel, boiled egg, waffle, yogurt, apple juice, orange juice, coffee, and tea offered for breakfast options. Parking: plenty of parking spaces Rating: Not bad, 4 out5
Stayed 1 night in Mar 2025

10/10 Excellent

Thao

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

4/10 Poor

Janet

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
It’s NOT worth saving money to stay here. Feels unsafe. Dirty, mold in the shower, stained carpet and completely outdated. The room smelled, so we tried to open the window, it wouldn’t open, then turned the air on and that was set at 69, so it hardly kicked on. We were afraid to sleep under the blankets. When we drove up to the property, there was someone dumpster diving.
Stayed 2 nights in Mar 2025

10/10 Excellent

Wally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

OK for a few days

Basic, no frills, but clean and well kept. Staff is very friendly.
Stayed 3 nights in Feb 2025

8/10 Good

Salochna, Modesto

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and convenient area
Stayed 1 night in Feb 2025

4/10 Poor

Matthew

Travelled with family
Disliked: Cleanliness, property conditions & facilities
⭐☆☆☆☆ “Best Western? More Like Worst Western” Ah, the Best Western—where the “best” part must’ve been left at a different hotel. From the moment I walked in, I was greeted by the overwhelming scent of mildew and disappointment. The decor? Think “haunted house, but less charming.” Let’s start with the bathroom. The sink was clogged, so I got to enjoy a fun little science experiment every time I washed my hands. The toilet required a surgeon’s precision to flush without causing a minor flood. And the mold—oh, the mold! It was thriving, probably paying rent, and honestly seemed like it had been there longer than the hotel itself. I considered leaving, but my shoes stuck to the carpet, and I took that as a sign I was now part of the ecosystem. On the bright side, I think I developed immunity to at least three new strains of bacteria. Would I stay here again? Only if I lost a bet.
Stayed 1 night in Feb 2025

10/10 Excellent

Edward

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Great lady at the front desk
Stayed 1 night in Feb 2025

2/10 Terrible

Dejuan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stole. Items

My room was entered and also my car was tampered with I will not go to this business again
Stayed 1 night in Feb 2025

8/10 Good

Rukhshana

Liked: Property conditions & facilities
Very nice
Stayed 1 night in Jan 2025

10/10 Excellent

Devin

Stayed 1 night in Jan 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were helpful and friendly Excellent free breakfast Room was clean and furnishings up to date
Stayed 1 night in Jan 2025

10/10 Excellent

Shawna

Stayed 1 night in Jan 2025

8/10 Good

Curtis

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Jo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 2 nights in Jan 2025

4/10 Poor

Ivan

Disliked: Staff & service
A/C/ Heater unit wasnt working. It was very cold for my wife. I like to get reimbursed
Stayed 1 night in Jan 2025

10/10 Excellent

Jennifer

Liked: Property conditions & facilities, room comfort
Their washer and dryer was not in use.So they let me use the house keeping washer and dryer.I thought that was very nice.
Stayed 1 night in Dec 2024

10/10 Excellent

Kristina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

RAFAEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfy
Stayed 1 night in Oct 2024

8/10 Good

Alan, San Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

6/10 Okay

David

Travelled with family, Travelled with partner
Disliked: Property conditions & facilities
Dirty hallway carpets. Sink stop disconnected in our room. Refrigerator was turned way down causing water from full drip pan to flow onto the carpet when opened. House keeping asked us. not to use white shower towel to wipe it up as the carpet is too dirty and gave a clean rag to us. e. Electrical outlets on lamps were worn out. No problem with the staff. No bed bugs roaches, or mice living there. A/C and heating worked, Mattress was ok, a newer one would be better. My wife and I stayed there for a week over Christmas..
Stayed 5 nights in Dec 2024

10/10 Excellent

Kao

Travelled with family, Business traveller
Liked: Cleanliness, amenities
Nice and clean
Stayed 1 night in Dec 2024

8/10 Good

RASHPAL

Stayed 1 night in Dec 2024

2/10 Terrible

Khalilullah

Disliked: Cleanliness, property conditions & facilities
Room was. Very cold but. The heater was not working
Stayed 1 night in Dec 2024

8/10 Good

Phi

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Over all nice hotel, lobby smelled like cigarette smoke. Decently quiet.
Stayed 1 night in Dec 2024