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Best Western Windsor Pointe Hotel & Suites-Frost Bank Center

2.5 star property

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Photo gallery for Best Western Windsor Pointe Hotel & Suites-Frost Bank Center

Lobby
Exterior
Desk, laptop workspace, blackout curtains, soundproofing
Fitness facility
Reception

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
4639 Rittiman Road, San Antonio, TX, 78218
  • Place, James Park
    ‪15 min walk‬
  • Place, Joint Base San Antonio
    ‪2 min drive‬
  • Place, River Walk
    ‪9 min drive‬
  • Airport, San Antonio, TX (SAT-San Antonio Intl.)
    ‪12 min drive‬

Room options

View all photos for Suite, 2 Queen Beds, Non Smoking, Microwave (with Sofabed)

Suite, 2 Queen Beds, Non Smoking, Microwave (with Sofabed) | Desk, laptop workspace, blackout curtains, soundproofing

Suite, 2 Queen Beds, Non Smoking, Microwave (with Sofabed)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, blackout curtains, soundproofing

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

7.6 out of 10
Good
(20 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, blackout curtains, soundproofing

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

7.4 out of 10
Good
(8 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Smoking, Refrigerator & Microwave

Desk, laptop workspace, blackout curtains, soundproofing

Standard Room, 1 Queen Bed, Smoking, Refrigerator & Microwave

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Smoking, Refrigerator & Microwave

Desk, laptop workspace, blackout curtains, soundproofing

Standard Room, 2 Queen Beds, Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Desk, laptop workspace, blackout curtains, soundproofing

Standard Room, 1 King Bed, Accessible, Bathtub

10.0 out of 10
Exceptional
(1 review)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Microwave

Desk, laptop workspace, blackout curtains, soundproofing

Suite, 1 King Bed, Non Smoking, Microwave

8.8 out of 10
Excellent
(10 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Multiple Beds, Non Smoking, Microwave (with Sofabed)

Desk, laptop workspace, blackout curtains, soundproofing

Suite, Multiple Beds, Non Smoking, Microwave (with Sofabed)

  • Sleeps 6
  • 2 King Beds

View all photos for Suite, 1 King Bed, Accessible, Non Smoking

Desk, laptop workspace, blackout curtains, soundproofing

Suite, 1 King Bed, Accessible, Non Smoking

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Smoking, Refrigerator & Microwave

Desk, laptop workspace, blackout curtains, soundproofing

Suite, 1 King Bed, Smoking, Refrigerator & Microwave

7.2 out of 10
Good
(7 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Multiple Beds, Non Smoking, Microwave

Desk, laptop workspace, blackout curtains, soundproofing

Suite, Multiple Beds, Non Smoking, Microwave

8.0 out of 10
Very good
(1 review)
  • Sleeps 6
  • 2 King Beds

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About this property

Best Western Windsor Pointe Hotel & Suites-Frost Bank Center

Hotel in San Antonio with free breakfast and fitness centre
Along with an outdoor pool, this hotel has a fitness centre and coffee/tea in a common area. Free self-service breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a business centre, laundry facilities and a 24-hour front desk.
Best Western Windsor Pointe Hotel & Suites-Frost Bank Center offers 54 accommodations with iPod docking stations and MP3 docking stations. 42-inch Smart televisions come with premium digital channels, first-run films and pay-per-view films. Fridges, microwaves and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit with a hydromassage showerhead, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and fans. Housekeeping is offered on a daily basis and in-room massages can be requested.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

Children aged under 18 years old are not allowed in the swimming pool without adult supervision. Guests aged under 18 years old are not allowed in the fitness facility.

Our customers tell us that they can't get enough of the helpful staff at Best Western Windsor Pointe Hotel & Suites-Frost Bank Center. During your stay, you'll be close to Frost Bank Center. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free self-service breakfast served daily
  • Free WiFi and wired Internet in some public areas
  • Free self-parking
  • Take a swim in the outdoor pool
  • Amenities include a front desk safe, a business centre and a computer
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • 10 minutes by car from San Antonio River and 10 minutes from River Walk
Best Western Windsor Pointe Hotel & Suites-Frost Bank Center offers its guests an outdoor pool and a fitness centre. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a business centre on site. Free breakfast is served daily. A vending machine, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Best Western Windsor Pointe Hotel & Suites-Frost Bank Center. Free self parking is available.

Smoking is allowed in designated areas at this San Antonio hotel.

Guests are served a free self-service breakfast daily from 5:00 AM to 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free self-serve breakfast available daily 5:00 AM to 9:00 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lever door handles
  • Lift
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch smart TV with premium digital channels
  • First-run films
  • IPod dock
  • MP3 dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Fan
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 5:30 AM
Express check-in available

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children 16 and younger are not allowed at this property. All guests older than 16 are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
On-site parties or group events are strictly prohibited
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a smoke detector and a security system
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children 16 years old and younger aren't allowed at this property.

Property is also known as

Best Western Windsor Pointe at&t Center
Best Western Windsor Pointe at&t Center San Antonio
Best Western Windsor Pointe Hotel at&t Center
Best Western Windsor Pointe Hotel at&t Center San Antonio
Best Western Windsor Pointe Hotel Suites at t Center
Windsor Pointe at&t Center An
Best Western Windsor Pointe Hotel Suites at t Center
Best Western Windsor Pointe Hotel Suites Frost Bank Center

Best Western Windsor Pointe Hotel & Suites-Frost Bank Center Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 272 out of 756 reviews
Rating 8 - Good. 201 out of 756 reviews
Rating 6 - Okay. 141 out of 756 reviews
Rating 4 - Poor. 62 out of 756 reviews
Rating 2 - Terrible. 80 out of 756 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Zack

Stayed 3 nights in Sep 2025

8/10 Good

Shannah, Austin

Stayed 7 nights in Sep 2025

4/10 Poor

Mercedez

Travelled with group
Disliked: Cleanliness
There were ants in our room,
Stayed 2 nights in Sep 2025

6/10 Okay

Eric

Disliked: Amenities
Good Waffles.
Stayed 2 nights in Sep 2025

10/10 Excellent

Jovanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

6/10 Okay

Lewis

Stayed 1 night in Sep 2025

8/10 Good

Isaac

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2025

2/10 Terrible

Gabriel

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The elevator sounded like it was going to fall apart, part of the flooring in the elevator was as missing. The bed wasn’t clean. The area around it had a lot of sketchy activity. We checked out after the first night and went to another hotel.
Stayed 2 nights in Sep 2025

10/10 Excellent

Dannielle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Jesus

Stayed 3 nights in Sep 2025

4/10 Poor

Jesus

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Tv not working Elevator not working A/C not working Curtain with mold Toilet dirty Poor breakfast same everyday Laundry not working Dirty pool
Stayed 3 nights in Aug 2025

4/10 Poor

Emma

Travelled with group
Disliked: Property conditions & facilities
overall a poor/less than average hotel experience because of the quality/cleanliness of the hotel itself. it looks so beaten up and the elevator buttons hardly work. the odor in the elevator and hallways was rhe worst part. it was a very strong stench and we couldn’t tell if it was mold, mildew, feces, dead animal, etc... luckily the room didn’t smell. despite the room being clean and tidy, the carpet by the AC unit was soaked in water, and the bathroom light didn’t work. the bathroom door handle looked like it was about to fall off as well. we asked staff if they could do anything to fix the light before we left for dinner but it was still out when we got back. hopefully the next people staying in that particular room don’t have to deal with it :( definitely wasn’t worth the amount we paid.
Stayed 1 night in Aug 2025

8/10 Good

Ary

Liked: Staff & service
Great place to stay at a reasonable price. Very helpful and friendly staff.
Stayed 3 nights in Aug 2025

8/10 Good

Ary

Stayed 5 nights in Aug 2025

6/10 Okay

Guadalupe

Travelled with family
Disliked: Staff & service
Stayed 1 night in Aug 2025

4/10 Poor

Trevone

Liked: Cleanliness
Disliked: Property conditions & facilities
The room itself was decent. The A/C was leaking and the floor was soaked when we came. There was a lot of shady activity in the area and the pictures online didn’t match the actual environment
Stayed 2 nights in Aug 2025

10/10 Excellent

Shyanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how nice and peaceful it was. It bed was very comfortable. The staff was very friendly.
Stayed 2 nights in Aug 2025

10/10 Excellent

David, Harlingen

Business traveller
Liked: Amenities, property conditions & facilities
Needed a place for the night and this place was good. Good breakfast also.
Stayed 1 night in Aug 2025

2/10 Terrible

Soraya

Stayed 2 nights in Aug 2025

10/10 Excellent

Ricardo

Stayed 1 night in Aug 2025

2/10 Terrible

Giovanni

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Our reservation had been cancelled when we got there although it was a pay at the property reservation which had been made months in advance. The front desk was friendly and re-establish our reservation after getting the okay with the manager but then fridge in the room we were given was not working, they had no technician to fix it. We were moved to a room on the smoking floor, which smelled terrible! When we asked if we could be switched to our original room, we were told it been sold already so we had to settle for the smoking room. The furniture was covered in dust, so we had to go out and buy stuff to clean off the dust and a plug-in to help with the smell. The things available to eat for breakfast were cereal, apples, coffee/juice, egg with cheese filled patties?, sausage links and a waffle maker. Thank goodness for the waffle maker! One the second morning they added mini muffins and bread for toast. The area was not the best either, lots of homeless people hanging around. Out of all the many times we have visited San Antonio and had hotel stays, this was by far the worst experience. Unfortunately we will not be returning or recommending.
Stayed 3 nights in Jul 2025

8/10 Good

MARIA

Travelled with family
Liked: Staff & service
Ok
Stayed 1 night in Jul 2025

2/10 Terrible

Rachel

There was an
Stayed 1 night in Jul 2025

10/10 Excellent

Cameron

Stayed 3 nights in Jul 2025

8/10 Good

Charlotte

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025