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Best Western Windsor Pointe Hotel & Suites-Frost Bank Center

2.5 star property

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Photo gallery for Best Western Windsor Pointe Hotel & Suites-Frost Bank Center

Exterior
Outdoor pool
1 bedroom, desk, laptop workspace, blackout curtains
Reception
Lobby

Reviews

7.4 out of 10
Good

Popular amenities

  • Gym
  • Pool
  • Laundry
  • Housekeeping
  • Air conditioning

Explore the area

View in a map
4639 Rittiman Road, San Antonio, TX, 78218
  • Place, Brooke Army Medical Center
    ‪3 min drive‬
  • Place, San Antonio Zoo and Aquarium
    ‪10 min drive‬
  • Place, Frost Bank Center
    ‪10 min drive‬
  • Airport, San Antonio, TX (SAT-San Antonio Intl.)
    ‪12 min drive‬

Room options

View all photos for Suite, 2 Queen Beds, Non Smoking, Microwave (with Sofabed)

Suite, 2 Queen Beds, Non Smoking, Microwave (with Sofabed) | 1 bedroom, desk, laptop workspace, blackout curtains

Suite, 2 Queen Beds, Non Smoking, Microwave (with Sofabed)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

1 bedroom, desk, laptop workspace, blackout curtains

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

7.6 out of 10
Good
(20 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

1 bedroom, desk, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

7.4 out of 10
Good
(8 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Smoking, Refrigerator & Microwave

1 bedroom, desk, laptop workspace, blackout curtains

Standard Room, 1 Queen Bed, Smoking, Refrigerator & Microwave

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Smoking, Refrigerator & Microwave

1 bedroom, desk, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds, Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

1 bedroom, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Accessible, Bathtub

10.0 out of 10
Exceptional
(1 review)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Microwave

1 bedroom, desk, laptop workspace, blackout curtains

Suite, 1 King Bed, Non Smoking, Microwave

9.0 out of 10
Wonderful
(9 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Multiple Beds, Non Smoking, Microwave (with Sofabed)

1 bedroom, desk, laptop workspace, blackout curtains

Suite, Multiple Beds, Non Smoking, Microwave (with Sofabed)

  • Sleeps 6
  • 2 King Beds

View all photos for Suite, 1 King Bed, Accessible, Non Smoking

1 bedroom, desk, laptop workspace, blackout curtains

Suite, 1 King Bed, Accessible, Non Smoking

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Smoking, Refrigerator & Microwave

1 bedroom, desk, laptop workspace, blackout curtains

Suite, 1 King Bed, Smoking, Refrigerator & Microwave

7.2 out of 10
Good
(7 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Multiple Beds, Non Smoking, Microwave

1 bedroom, desk, laptop workspace, blackout curtains

Suite, Multiple Beds, Non Smoking, Microwave

8.0 out of 10
Very good
(1 review)
  • Sleeps 6
  • 2 King Beds

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includes taxes & fees
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About this property

Best Western Windsor Pointe Hotel & Suites-Frost Bank Center

Hotel in San Antonio with free breakfast and fitness centre
Along with an outdoor pool, this hotel has a fitness centre and coffee/tea in a common area. Free self-service breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a business centre, laundry facilities and a 24-hour front desk.
Best Western Windsor Pointe Hotel & Suites-Frost Bank Center offers 54 accommodations with iPod docking stations and MP3 docking stations. 42-inch Smart televisions come with premium digital channels, first-run films and pay-per-view films. Fridges, microwaves and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit with a hydromassage showerhead, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and fans. Housekeeping is offered on a daily basis and in-room massages can be requested.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

Children aged under 18 years old are not allowed in the swimming pool without adult supervision. Guests aged under 18 years old are not allowed in the fitness facility.

Our customers tell us that they can't get enough of the helpful staff at Best Western Windsor Pointe Hotel & Suites-Frost Bank Center. During your stay, you'll be close to Frost Bank Center. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free self-service breakfast served daily
  • Free WiFi and wired Internet in some public areas
  • Free self-parking
  • Take a swim in the outdoor pool
  • Amenities include a front desk safe, a business centre and a computer
  • On-site recreation includes a gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • 10 minutes by car from Alamo and 10 minutes from Henry B. González Convention Center
Best Western Windsor Pointe Hotel & Suites-Frost Bank Center offers its guests an outdoor pool and a fitness centre. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a business centre on site. Free breakfast is served daily. A vending machine, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Best Western Windsor Pointe Hotel & Suites-Frost Bank Center. Free self parking is available.

Smoking is allowed in designated areas at this San Antonio hotel.

Guests are served a free self-service breakfast daily from 5:00 AM to 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free self-serve breakfast available daily 5:00 AM to 9:00 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lever door handles
  • Lift
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch smart TV with premium digital channels
  • First-run films
  • IPod dock
  • MP3 dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Fan
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 5:30 AM
Express check-in available

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children 16 and younger are not allowed at this property. All guests older than 16 are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
On-site parties or group events are strictly prohibited
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a smoke detector and a security system
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children 16 years old and younger aren't allowed at this property.

Property is also known as

Best Western Windsor Pointe at&t Center
Best Western Windsor Pointe at&t Center San Antonio
Best Western Windsor Pointe Hotel at&t Center
Best Western Windsor Pointe Hotel at&t Center San Antonio
Best Western Windsor Pointe Hotel Suites at t Center
Windsor Pointe at&t Center An
Best Western Windsor Pointe Hotel Suites at t Center
Best Western Windsor Pointe Hotel Suites Frost Bank Center

Reviews

Best Western Windsor Pointe Hotel & Suites-Frost Bank Center Reviews

7.4

Good

7.8/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness
Rating 10 - Excellent. 262 out of 734 reviews
Rating 8 - Good. 195 out of 734 reviews
Rating 6 - Okay. 139 out of 734 reviews
Rating 4 - Poor. 60 out of 734 reviews
Rating 2 - Terrible. 78 out of 734 reviews

Reviews

10/10 Excellent

David, Harlingen

Business traveller
Liked: Amenities, property conditions & facilities
Needed a place for the night and this place was good. Good breakfast also.
Stayed 1 night in Aug 2025

2/10 Terrible

Soraya

Stayed 2 nights in Aug 2025

10/10 Excellent

Ricardo

Stayed 1 night in Aug 2025

2/10 Terrible

Giovanni

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Our reservation had been cancelled when we got there although it was a pay at the property reservation which had been made months in advance. The front desk was friendly and re-establish our reservation after getting the okay with the manager but then fridge in the room we were given was not working, they had no technician to fix it. We were moved to a room on the smoking floor, which smelled terrible! When we asked if we could be switched to our original room, we were told it been sold already so we had to settle for the smoking room. The furniture was covered in dust, so we had to go out and buy stuff to clean off the dust and a plug-in to help with the smell. The things available to eat for breakfast were cereal, apples, coffee/juice, egg with cheese filled patties?, sausage links and a waffle maker. Thank goodness for the waffle maker! One the second morning they added mini muffins and bread for toast. The area was not the best either, lots of homeless people hanging around. Out of all the many times we have visited San Antonio and had hotel stays, this was by far the worst experience. Unfortunately we will not be returning or recommending.
Stayed 3 nights in Jul 2025

8/10 Good

MARIA

Travelled with family
Liked: Staff & service
Ok
Stayed 1 night in Jul 2025

2/10 Terrible

Rachel

There was an
Stayed 1 night in Jul 2025

10/10 Excellent

Cameron

Stayed 3 nights in Jul 2025

8/10 Good

Charlotte

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

8/10 Good

Shawna

Liked: Cleanliness
Stayed 2 nights in Jun 2025

10/10 Excellent

Paulo

Stayed 2 nights in Jul 2025

2/10 Terrible

Kristy

Travelled with partner
My room was not cleaned properly. I was only given one towel and when I asked for more, he told me to look outside and see if I saw the cleaning lady so she could give me more towels. When i asked for complementary toothbrush and toothpaste, he told me there was no more that I could walk next-door and buy some. Horrible
Stayed 2 nights in Jul 2025

6/10 Okay

Denisse, Cypress

Travelled with family
Liked: Amenities, property conditions & facilities
Front desk was great. Room was ok… spacious but found crumbs on sofa bed.
Stayed 1 night in Jun 2025

4/10 Poor

Anna Victoria

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The elevator wasn’t working. And they gave me a room in the third floor. I have a baby. So imagine taking the stairs with the baby and my luggage. The hotel need to be remodeled it’s very old and dirty.
Stayed 1 night in Jun 2025

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, property conditions & facilities
My reservation said double room with queen bed, which I thought meant room would have two beds, it only had one bed and so I had to fix that, they did charge me a little extra, but it had to be done… wasn’t too big of a hassle, the guy at the desk was cool
Stayed 2 nights in Jun 2025

6/10 Okay

Eduardo

Business traveller
Liked: Cleanliness
The elevator was not working and I had luggage to take upstairs. The front desk guy said it has been broken for a while. I was looking for a place to stay for a while but this wasn't going to work.
Stayed 1 night in Jun 2025

4/10 Poor

Paul

Liked: Cleanliness
Disliked: Staff & service
Cleanliness
Stayed 1 night in Jun 2025

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was clean and very accessible to destination. Very pleased with the hotel.
Stayed 2 nights in May 2025

10/10 Excellent

Cynthia

Friendly n clean
Stayed 1 night in May 2025

6/10 Okay

Mark

Travelled with partner
Liked: Cleanliness, staff & service
No frills, ok for what we needed. Clean, self-serve breakfast was adequate. It's more of an industrial area so not much choice for eating.
Stayed 2 nights in May 2025

10/10 Excellent

Lydia

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean with all accommodations for the price.
Stayed 1 night in May 2025

10/10 Excellent

Osafona

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 4 nights in Mar 2025

6/10 Okay

Cristian A

Business traveller
Liked: Cleanliness, staff & service
The hall room to hot the elevator not working
Stayed 1 night in May 2025

10/10 Excellent

Jesus

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2025

8/10 Good

Marcus

Stayed 2 nights in May 2025

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and had everything we needed for our stay. The staff were friendly and helpful, and Jamie helped enroll me in Best Western rewards for free to start earning points for reqards. Much appreciated!
Stayed 3 nights in May 2025