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Best Western Windsor Pointe Hotel & Suites-Frost Bank Center

2.5 star property

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Photo gallery for Best Western Windsor Pointe Hotel & Suites-Frost Bank Center

Lobby
Fitness facility
Reception
Desk, laptop workspace, blackout curtains, soundproofing
Exterior

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
4639 Rittiman Road, San Antonio, TX, 78218
  • Place, James Park
    ‪15 min walk‬
  • Place, Joint Base San Antonio
    ‪2 min drive‬
  • Place, River Walk
    ‪9 min drive‬
  • Airport, San Antonio, TX (SAT-San Antonio Intl.)
    ‪12 min drive‬

Room options

View all photos for Suite, 2 Queen Beds, Non Smoking, Microwave (with Sofabed)

Suite, 2 Queen Beds, Non Smoking, Microwave (with Sofabed) | Desk, laptop workspace, blackout curtains, soundproofing

Suite, 2 Queen Beds, Non Smoking, Microwave (with Sofabed)

  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, blackout curtains, soundproofing

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

7.6 out of 10
Good
(21 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, blackout curtains, soundproofing

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

7.4 out of 10
Good
(8 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Smoking, Refrigerator & Microwave

Desk, laptop workspace, blackout curtains, soundproofing

Standard Room, 1 Queen Bed, Smoking, Refrigerator & Microwave

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Smoking, Refrigerator & Microwave

Desk, laptop workspace, blackout curtains, soundproofing

Standard Room, 2 Queen Beds, Smoking, Refrigerator & Microwave

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Desk, laptop workspace, blackout curtains, soundproofing

Standard Room, 1 King Bed, Accessible, Bathtub

10.0 out of 10
Exceptional
(1 review)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Microwave

Desk, laptop workspace, blackout curtains, soundproofing

Suite, 1 King Bed, Non Smoking, Microwave

8.8 out of 10
Excellent
(10 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Multiple Beds, Non Smoking, Microwave (with Sofabed)

Desk, laptop workspace, blackout curtains, soundproofing

Suite, Multiple Beds, Non Smoking, Microwave (with Sofabed)

  • 1 bedroom
  • Sleeps 6
  • 2 King Beds

View all photos for Suite, 1 King Bed, Accessible, Non Smoking

Desk, laptop workspace, blackout curtains, soundproofing

Suite, 1 King Bed, Accessible, Non Smoking

  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Smoking, Refrigerator & Microwave

Desk, laptop workspace, blackout curtains, soundproofing

Suite, 1 King Bed, Smoking, Refrigerator & Microwave

7.2 out of 10
Good
(7 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Multiple Beds, Non Smoking, Microwave

Desk, laptop workspace, blackout curtains, soundproofing

Suite, Multiple Beds, Non Smoking, Microwave

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 6
  • 2 King Beds

Similar properties

Lobby
Quality Suites San Antonio Northeast
  • Pool
  • Hot tub
  • Breakfast included
  • Parking included
3.1 out of 5, 67 reviews
The price is €60
includes taxes & fees
1 Apr - 2 Apr
Quality Suites San Antonio Northeast

About this property

Best Western Windsor Pointe Hotel & Suites-Frost Bank Center

Along with an outdoor pool, this hotel has a fitness centre and coffee/tea in a common area. Free self-service breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a business centre, laundry facilities and a 24-hour front desk.
Best Western Windsor Pointe Hotel & Suites-Frost Bank Center offers 54 accommodations with coffee/tea makers and a hairdryer. 42-inch Smart televisions come with premium digital channels, first-run films and pay-per-view films. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit with a hydromassage showerhead, and complimentary toiletries.

Guests can surf the web using complimentary wired Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and fans. Housekeeping is offered on a daily basis and in-room massages can be requested.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

Children aged under 18 years old are not allowed in the swimming pool without adult supervision. Guests aged under 18 years old are not allowed in the fitness facility.

Our customers tell us that they can't get enough of the helpful staff at Best Western Windsor Pointe Hotel & Suites-Frost Bank Center. During your stay, you'll be close to San Antonio Zoo and Aquarium. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free self-service breakfast served daily
  • Free WiFi and wired Internet in some public areas
  • Free self-parking
  • Take a swim in the outdoor pool
  • Amenities include a front desk safe, a business centre and a computer
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • 10 minutes by car from San Antonio Zoo and Aquarium and 10 minutes from River Walk
Best Western Windsor Pointe Hotel & Suites-Frost Bank Center offers its guests an outdoor pool and a fitness centre. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a business centre on site. Free breakfast is served daily. A vending machine, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Best Western Windsor Pointe Hotel & Suites-Frost Bank Center. Free self parking is available.

Smoking is allowed in designated areas at this San Antonio hotel.

Guests are served a free self-service breakfast daily from 5:00 AM to 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free self-serve breakfast available daily 5:00 AM to 9:00 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lever door handles
  • Lift
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch smart TV with premium digital channels
  • First-run films
  • IPod dock
  • MP3 dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Fan
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 5:30 AM
Express check-in available

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children 16 and younger are not allowed at this property. All guests older than 16 are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
On-site parties or group events are strictly prohibited
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a smoke detector and a security system
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children 16 years old and younger aren't allowed at this property.

Property is also known as

Best Western Windsor Pointe at&t Center
Best Western Windsor Pointe at&t Center San Antonio
Best Western Windsor Pointe Hotel at&t Center
Best Western Windsor Pointe Hotel at&t Center San Antonio
Best Western Windsor Pointe Hotel Suites at t Center
Windsor Pointe at&t Center An
Best Western Windsor Pointe Hotel Suites at t Center
Best Western Windsor Pointe Hotel Suites Frost Bank Center

Best Western Windsor Pointe Hotel & Suites-Frost Bank Center Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 273 out of 759 reviews
Rating 8 - Good. 201 out of 759 reviews
Rating 6 - Okay. 141 out of 759 reviews
Rating 4 - Poor. 62 out of 759 reviews
Rating 2 - Terrible. 82 out of 759 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Maria

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The room was hot, even with a/c at 67. Addressed it with front desk and we were told that the homeless people would cut a/c wires and sniff coolant. They could provide another room but it would be the same.
Stayed 1 night in Oct 2025

10/10 Excellent

Kenneth

Stayed 1 night in Nov 2025

2/10 Terrible

Samuel

Liked: Staff & service
Disliked: Property conditions & facilities
Jesse was awesome greeted us and helped us with the booking but for the facility itself nasty and a very outdated hotel.
Stayed 2 nights in Nov 2025

8/10 Good

Tayler

Stayed 2 nights in Nov 2025

10/10 Excellent

Eduardo

Stayed 2 nights in Nov 2025

6/10 Okay

Armeythea

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Room clean but bed hard towels are old
Stayed 1 night in Nov 2025

10/10 Excellent

Crystal

Stayed 2 nights in Nov 2025

10/10 Excellent

Jose

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good Had gone to dinner forgot something by the trailer made a phone and "J" was able to get and from outside and return to me safely thank you!
Stayed 3 nights in Oct 2025

10/10 Excellent

Ermelinda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great!
Stayed 1 night in Oct 2025

10/10 Excellent

Arturo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean, affordable and good service
Stayed 1 night in Nov 2025

6/10 Okay

Adrian Molina

Travelled with family
Liked: Property conditions & facilities
Our room wasn't clean, had to ask for fresh towels. Other than that bed was comfy and quiet room.
Stayed 2 nights in Oct 2025

2/10 Terrible

mark

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't realize by the photos that this hotel is located on a dangerous side of town. I got there and realized before even pulling in the parking lot. I decided IM NOT GOING TO BRING MY FAMILY INTO THIS PLACE. So I spoke to the staff and they told me I couldn't get a refund for either of the two nights. I spoke to expedia and the said they can't do anything without the hotel management approval. I left, paid for another hotel across town, and came back the next day to speak to the manager. He said he could refund one night only. So I got that worked out after a long time on the phone with Expedia. The short answer is if you don't care about your safety then come here. But if you want to protect your family, keep looking.
Stayed 2 nights in Oct 2025

6/10 Okay

RAUL

Stayed 1 night in Oct 2025

2/10 Terrible

Leslie J

Disliked: Property conditions & facilities
Exit door panic bar/latch was broken. Instead of fixing, door was locked, not allowing emergency exit.
Stayed 2 nights in Oct 2025

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

2/10 Terrible

Andrew

Disliked: Cleanliness, staff & service, property conditions & facilities
Brushed
Stayed 2 nights in Oct 2025

4/10 Poor

Denise

Stayed 1 night in Oct 2025

10/10 Excellent

Melecio

Stayed 1 night in Oct 2025

10/10 Excellent

Abraham

Stayed 2 nights in Sep 2025

6/10 Okay

Kyleigh

Disliked: Cleanliness
Overall could’ve been better but wasn’t the worst for the price. There were stains and things broken or missing or damaged around the room when I got it which was concerning and the elevator stopped working to get up to my floor. Bed was comfortable and looked clean and the place was decently quiet.
Stayed 4 nights in Oct 2025

8/10 Good

George

Stayed 1 night in Oct 2025

8/10 Good

David

Stayed 2 nights in Oct 2025

10/10 Excellent

Zack

Stayed 3 nights in Sep 2025

8/10 Good

Shannah, Austin

Stayed 7 nights in Sep 2025

4/10 Poor

Mercedez

Travelled with group
Disliked: Cleanliness
There were ants in our room,
Stayed 2 nights in Sep 2025

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