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Sheraton San Diego Resort

4.0 star property

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Photo gallery for Sheraton San Diego Resort

Room, 1 King Bed with Sofa bed, Marina View | View from room
Meeting facility
Exterior
5 restaurants, breakfast, lunch, dinner served; Mexican cuisine
3 outdoor pools, open 7:00 AM to 10:00 PM, pool umbrellas, pool loungers

Reviews

8.2 out of 10
Very good

Popular amenities

  • Room service

Explore the area

View in a map
1380 Harbor Island Dr, San Diego, CA, 92101
  • Place, San Diego Bay
    ‪1 min walk‬
  • Place, San Diego County Regional Airport Authority
    ‪8 min walk‬
  • Place, Marine Corps Recruit Depot
    ‪4 min drive‬
  • Airport, San Diego, CA (SAN-San Diego Intl.)
    ‪7 min walk‬

Room options

View all photos for Room, 1 King Bed, Balcony, Tower

Premium bedding, down duvets, in-room safe, desk

Room, 1 King Bed, Balcony, Tower

8.0 out of 10
Very good
(76 reviews)
  • 28 sq m
  • Bay view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Tower (Marina Tower Newly Renovated)

Premium bedding, down duvets, in-room safe, desk

Deluxe Room, 2 Queen Beds, Tower (Marina Tower Newly Renovated)

10.0 out of 10
Exceptional
(16 reviews)
  • 37 sq m
  • Marina view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 1 King Bed with Sofa bed

Studio Suite, 1 King Bed with Sofa bed | Premium bedding, down duvets, in-room safe, desk

Studio Suite, 1 King Bed with Sofa bed

  • 47 sq m
  • Bay view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Marina View

Room, 1 King Bed with Sofa bed, Marina View | Premium bedding, down duvets, in-room safe, desk

Room, 1 King Bed with Sofa bed, Marina View

8.0 out of 10
Very good
(1 review)
  • 39 sq m
  • Marina view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 Bedroom, Lanai, Tower

Premium bedding, down duvets, in-room safe, desk

Room, 1 Bedroom, Lanai, Tower

  • 45 sq m
  • Marina view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed, Balcony

Premium bedding, down duvets, in-room safe, desk

Room, 1 King Bed with Sofa bed, Balcony

  • 56 sq m
  • Marina view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Room, 1 Bedroom, Balcony, Bay View

Executive Room, 1 Bedroom, Balcony, Bay View | View from room

Executive Room, 1 Bedroom, Balcony, Bay View

  • 64 sq m
  • Marina view
  • Sleeps 3
  • 1 Double Bed

View all photos for Room, 2 Queen Beds, Balcony, Tower

Premium bedding, down duvets, in-room safe, desk

Room, 2 Queen Beds, Balcony, Tower

8.2 out of 10
Very good
(76 reviews)
  • 28 sq m
  • Bay view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Balcony, Tower

Premium bedding, down duvets, in-room safe, desk

Room, 1 King Bed, Balcony, Tower

8.6 out of 10
Excellent
(103 reviews)
  • 37 sq m
  • Bay view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Balcony, Tower

Premium bedding, down duvets, in-room safe, desk

Room, 2 Double Beds, Balcony, Tower

8.4 out of 10
Very good
(61 reviews)
  • 37 sq m
  • Bay view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed (Marina Tower Newly Renovated)

Deluxe Room, 1 King Bed (Marina Tower Newly Renovated) | Premium bedding, down duvets, in-room safe, desk

Deluxe Room, 1 King Bed (Marina Tower Newly Renovated)

9.2 out of 10
Wonderful
(7 reviews)
  • 28 sq m
  • Marina view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Lanai, Tower

Room, 2 Queen Beds, Lanai, Tower | Premium bedding, down duvets, in-room safe, desk

Room, 2 Queen Beds, Lanai, Tower

7.4 out of 10
Good
(21 reviews)
  • 28 sq m
  • Bay view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Lanai, Tower

View from room

Room, 1 King Bed, Lanai, Tower

8.6 out of 10
Excellent
(14 reviews)
  • 28 sq m
  • Bay view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Tower

Premium bedding, down duvets, in-room safe, desk

Deluxe Room, 2 Queen Beds, Tower

9.4 out of 10
Exceptional
(9 reviews)
  • 28 sq m
  • Marina view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Tower

Premium bedding, down duvets, in-room safe, desk

Deluxe Room, 1 King Bed, Tower

8.0 out of 10
Very good
(5 reviews)
  • 28 sq m
  • Marina view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed

Premium bedding, down duvets, in-room safe, desk

Room, 1 King Bed with Sofa bed

8.0 out of 10
Very good
(1 review)
  • 47 sq m
  • Marina view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds, Non Smoking, Balcony (Mobility/Hearing Accessible, Tub)

Premium bedding, down duvets, in-room safe, desk

Room, 2 Double Beds, Non Smoking, Balcony (Mobility/Hearing Accessible, Tub)

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Non Smoking, Balcony (Hearing Accessible)

Premium bedding, down duvets, in-room safe, desk

Room, 2 Double Beds, Non Smoking, Balcony (Hearing Accessible)

7.0 out of 10
Good
(7 reviews)
  • 1 bedroom
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking, Lanai (Mobility Accessible, Tub)

Premium bedding, down duvets, in-room safe, desk

Room, 1 King Bed, Non Smoking, Lanai (Mobility Accessible, Tub)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Marina view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Balcony (Mobility Accessible, Tub)

Premium bedding, down duvets, in-room safe, desk

Room, 1 King Bed, Non Smoking, Balcony (Mobility Accessible, Tub)

9.2 out of 10
Wonderful
(5 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Balcony (Hearing Accessible)

Premium bedding, down duvets, in-room safe, desk

Room, 1 King Bed, Non Smoking, Balcony (Hearing Accessible)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Bay view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Balcony (Mobility Accessible, Roll-In Shower)

Premium bedding, down duvets, in-room safe, desk

Room, 1 King Bed, Non Smoking, Balcony (Mobility Accessible, Roll-In Shower)

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Balcony (Mobility Accessible, Tub)

Premium bedding, down duvets, in-room safe, desk

Room, 1 King Bed, Non Smoking, Balcony (Mobility Accessible, Tub)

9.4 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, Balcony (Mobility Accessible, Roll-in Shower)

Premium bedding, down duvets, in-room safe, desk

Room, 2 Double Beds, Non Smoking, Balcony (Mobility Accessible, Roll-in Shower)

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking, Balcony (Mobility/Hearing Accessible, Tub)

Premium bedding, down duvets, in-room safe, desk

Room, 1 King Bed, Non Smoking, Balcony (Mobility/Hearing Accessible, Tub)

8.0 out of 10
Very good
(1 review)
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Balcony (Mobility/Hearing Accessible, Tub)

Premium bedding, down duvets, in-room safe, desk

Room, 1 King Bed, Non Smoking, Balcony (Mobility/Hearing Accessible, Tub)

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Balcony (Mobility Accessible, Roll-in Shower)

Premium bedding, down duvets, in-room safe, desk

Room, 1 King Bed, Non Smoking, Balcony (Mobility Accessible, Roll-in Shower)

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Tower (Mobility Accessible, Roll-In Shower)

Premium bedding, down duvets, in-room safe, desk

Deluxe Room, 1 King Bed, Tower (Mobility Accessible, Roll-In Shower)

  • Sleeps 3
  • 1 King Bed

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About this property

Sheraton San Diego Resort

Bayside hotel with 5 restaurants and 3 outdoor pools
5 restaurants, a marina and 3 outdoor pools are available at this smoke-free hotel. Free WiFi in public areas and a free airport shuttle are also provided. Additionally, a 24-hour fitness centre, a bar/lounge and a poolside bar are on-site. Housekeeping is available on request.
Sheraton San Diego Resort offers 1064 accommodations with a safe and complimentary bottles of water. Rooms open to balconies or patios. Beds feature down duvets and premium bedding. 55-inch LCD televisions come with premium digital channels, pay-per-view films and Netflix. Bathrooms include a combined bath/shower unit, bathrobes, slippers and complimentary toiletries.

This San Diego hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include a hairdryer and an iron/ironing board. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

3 outdoor swimming pools and 2 hot tubs are on site. Other recreational amenities include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us they can't get enough of Sheraton San Diego Resort's great location. During your stay, you're just a quick walk from San Diego Bay. Free WiFi in public areas, a free round-trip airport shuttle and 3 outdoor pools are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free Wi-Fi (speed: 50+ Mbps)
  • Enjoy Mexican cuisine while dining at Rumorosa
  • Full breakfast served daily for a fee
  • Valet parking, self-parking and Motorhome/coach/lorry parking available for a fee
  • Take a swim in the 3 outdoor pools or soak in the 2 hot tubs
  • Services include dry cleaning/laundry, a concierge and a porter
  • On-site recreation includes a 24-hour gym, sailing and motor boating
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Just a 4-minute walk from Naval Base Coronado and a 4-minute drive from Port of San Diego
  • Free airport shuttle service
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Sheraton San Diego Resort offers its guests 3 outdoor swimming pools, 2 hot tubs, and a 24-hour fitness centre. There are 5 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and 64 meeting rooms. Event space at this hotel measures 132367 square feet (12297 square metres) and includes a conference centre. A terrace, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Sheraton San Diego Resort. A roundtrip airport shuttle is free during limited hours. Parking is available for a fee.

This 4-star San Diego hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 6:30 AM to 11:00 AM.
Rumorosa – This restaurant specialises in Mexican cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Strada Italian Market – This coffee shop specialises in Italian cuisine. Open daily.
Brewery X – Overlooking the pool, this pub serves lunch, dinner and light fare. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.
Sunglow – This poolside restaurant specialises in American cuisine and serves lunch, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open daily.
Shorelight – This café specialises in Italian cuisine and serves breakfast, brunch, lunch and dinner. A children's menu is available. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free return airport shuttle from 5:00 AM to midnight
  • Uncovered parking on site (USD 55 per night; includes in/out privileges)
  • Uncovered valet parking on site (USD 67 per night)
  • RV/bus/lorry parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 11:00 AM for a fee: USD 25 to 50 for adults and USD 15 to 30 for children
  • 5 restaurants
  • A bar/lounge
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Brewery X
  • Rumorosa
  • Shorelight
  • Strada Italian Market
  • Sunglow

Things to do

  • 2 hot tubs
  • 24-hour gym
  • 3 outdoor pools
  • Bicycle rentals
  • Boat
  • Boat tours
  • Kayaking
  • Motor boating
  • Personal motorised watercraft
  • Sailing
  • TV in common areas
  • Water sports equipment

Family friendly

  • 3 outdoor pools
  • Fenced pool
  • Grocery/convenience store
  • In-room cot
  • Laundry facilities
  • Pool gate
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Lockers
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Wedding services

Business services

  • 64 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (132,367 square foot of space)

Outdoors

  • Beach towels
  • Firepit
  • Marina
  • On the bay
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Accessible airport shuttle
  • Assistive listening devices
  • Braille/raised signage
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (84 centimetre wide door)
  • Phone accessibility kit
  • Smooth flooring in public areas
  • Stair-free path to entrance
  • Tile flooring in public areas
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways (84 centimetre wide)

More

  • 12 floors
  • 2 buildings
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 1972
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shower
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium digital channels
  • Netflix
  • Pay films
  • Streaming services

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in fee for check-in between 11:30 AM and 7:00 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's Marriott Bonvoy mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 40 lb per pet)
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 20 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 36 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness/yoga classes

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 25 to 50 for adults and USD 15 to 30 for children
  • Uncovered self-parking fee: USD 55 per night (in/out privileges)
  • Valet parking fee: USD 67 per night
  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 11:30 AM and 7:00 PM
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 20 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Sheraton San Diego Resort offers transfers from the airport. Please contact the property on the number on the booking confirmation on arrival with your arrival details. Front desk staff will greet guests on arrival at the property. Guests are recommended to download the property's Marriott Bonvoy mobile app before check-in.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM
  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Sheraton San Diego
San Diego Hotel Sheraton
San Diego Sheraton
San Diego Sheraton Hotel
Sheraton Hotel San Diego
Sheraton San Diego
San Diego Sheraton Hotel Marina
Sheraton San Diego Hotel Marina
The Sheraton San Diego Hotel And Marina
Sheraton San Diego Hotel

Reviews

Sheraton San Diego Resort Reviews

8.2

Very good

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 1785 out of 3160 reviews
Rating 8 - Good. 586 out of 3160 reviews
Rating 6 - Okay. 323 out of 3160 reviews
Rating 4 - Poor. 236 out of 3160 reviews
Rating 2 - Terrible. 230 out of 3160 reviews

Reviews

10/10 Excellent

Sylvie

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Jazmin

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely one of my top 3 stays in San Diego now especially being right by the marina. Beautiful views especially this time around in summer. A variety of activities to join around the resort. The pools for any crowd being they have an adult pool more relaxed and layed back. Then they have the other pool for the families with cabanas to reserve for your family. Very nice area right by the airport. Only thing I would say needs a little more work would be the A/C especially for hot days such as this past weekend we struggled keeping our room fresh and cold. We did keep the balcony door closed at all times but the circulation of the air just was not fast enough for my liking.
Stayed 2 nights in Aug 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

2/10 Terrible

LaSonya

Travelled with family, Travelled with group
Liked: Cleanliness
Disliked: Staff & service
I am a frequent traveler. I must say, this was the worse experience ever! I spent most of my time at the front desk disputing additional charges applied to my card, without my consent. I had to go from a Sr. Operational Mngr down to a front Office Mngr before the problem was resolved. Between 2 rooms, we were given $175 room credit, which we were initially unable to use because they wanted us to put the cards back on file that they took an additional $200 from, without consent .The issue was deemed a glitch in the system, which was totally NOT TRUE. This was intentional because it was a debit card, instead of a cc. Beware of an additional $50 per day charge to park your car/rental. Make sure you have a credit card for resort fees, parking, etc, so the system doesn’t glitch and you’re charged an additional $200. Communication between staff and customer was horrible. No one was on the same page. We were told $30 per day for parking, then $50, then $55. Staff needs more training, customer service etiquette and transparency. Although I was specifically told by the Sr. Operational Mngr to ask for him if there were any other problems. When I had to return to the front desk the very next day, he was there, but told the front desk staff to inform me that he was tied up. Finally, the Front Office Mngr stepped in at the end and cleaned up the mess. I’m very disappointed! I will NEVER step foot in another Sheraton because of this experience.
Stayed 4 nights in Aug 2025

6/10 Okay

Irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The updated Marina tower lobby and our room were nice. However, when we booked the room via hotes.com, the description was not clear. It stated bay view, but it was partial bay view across the road over the parking lot. We asked for the room change but they were booked for the first night. We got moved on the next day and received complementary $50 room credit. If not for that, our stay would have been pleasant. Perhaps description of the room to be updated as partial bay view.
Stayed 3 nights in Aug 2025

10/10 Excellent

sriram

Stayed 4 nights in Aug 2025

10/10 Excellent

Daniel

Stayed 1 night in Aug 2025

10/10 Excellent

James J

Stayed 3 nights in Aug 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 2 nights in Aug 2025

8/10 Good

VENKATESW, Edgewater

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are excellent in helping guests.
Stayed 1 night in Aug 2025

10/10 Excellent

Itzel

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel. Super clean
Stayed 1 night in Aug 2025

8/10 Good

Tony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, staff, out pool everything is good
Stayed 2 nights in Aug 2025

10/10 Excellent

Topacio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m delighted with this hotel. Its room, view, and cleaning facilities are excellent.
Stayed 2 nights in Aug 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service!
Stayed 1 night in Aug 2025

4/10 Poor

Blake

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Dated, tired room interior. Cheap formica-type counter top in the bathroom. Poor lighting. We didn't get the room we booked because they sold out, after we had already reserved our room. That alone was a rip off! Super noisy guests. SHERATON lost a valued customer - permanently.
Stayed 2 nights in Aug 2025

10/10 Excellent

Melva Castilla Del

Liked: Cleanliness, staff & service, property conditions & facilities
The view was beautiful!!!! Your staff was the best of the best !!!
Stayed 3 nights in Aug 2025

8/10 Good

Derek

Stayed 2 nights in Aug 2025

10/10 Excellent

??

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Sivakumar

Stayed 2 nights in Aug 2025

2/10 Terrible

Alejandra

Stayed 3 nights in Aug 2025

4/10 Poor

Chan Chiem

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bathroom needs vent because my poop stinks up the room. The room very dusty. Not enough bath towl’s
Stayed 3 nights in Aug 2025

10/10 Excellent

Katherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place ! First time bein near the marina
Stayed 1 night in Aug 2025

10/10 Excellent

Mohammadreza Reza

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is be fine
Stayed 3 nights in Aug 2025

10/10 Excellent

Bingxian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel experience was absolutely amazing overall. Friendly staff, clean room, beautiful view and awesome resort activities.
Stayed 2 nights in Aug 2025

8/10 Good

silvia

Travelled with family
Liked: Cleanliness, staff & service, amenities
Beautiful Hotel just had an issue with are carpet by the side of the air conditioner it was very soaked. Luckily we were only there one night cause they didn’t come look at it till we checked out even after we called to let them know and the house cleaning supervisor came in and looked at it and reported it also.
Stayed 1 night in Aug 2025